Econo Lodge Inn and Suites at Fort Benning

The price

Had reaches

It was close to Ft. Benning.

The room was old and run down, with holes in the walls. The refrigerator and phone were sticky and we only had 2 outlets that worked. I killed no less than 5 bugs in the room, and when we complained and asked for another room they implied we were lying and wouldn't give us another room or a refund. They also put us in an adjoining room without telling us, and the family in that room were extremely noisy and loud and cussed like sailors. The staff was beyond rude and acted like they were doing us a favor by letting us stay there. We spent over 300 dollars to stay there for 3 nights. We're going back to Columbus next month and it's for sure we won't be staying in this run-down, roach coach again. This place needs to be closed down and remodeled and have a completely new staff! It was absolutely disgusting! Going to call the corporate office and lodge a complaint. I wouldn't let my dog stay in this place!

The water was hot

There was a huge ravine in the bed, I couldn't sleep all night because I was sure I was going to get lice, that my rental car was going to be broken into or that we were going to get shot or stabbed by the locals. Very sketchy part of town even though right off the Army base. All night other people were coming into the property blasting rap music and fighting and yelling. Then when I got up the next morning and went to the office to inquire about checking out early, I was told that it wouldn't be a problem and that I wouldn't be charged a fee, all I had to do was call when we decided what we were going to do. I called at 10:45- check out is 11 am, the same attendant now told me that I had to return to fill out an 'incident' report, I asked her why she didn't tell me that earlier, that I wasn't going to leave the base because the soldier I was visiting could not leave base, she then hung up on me. I returned that evening to follow up, explained the situation and was told he couldn't help me to call the head manager and he gave me his business card. I haven't yet called, but IAM sure I will get the same shotty service.

They did just enough

The fact that my tv didn't work unless some one came in to fix something in the back there were not instruction for that. Also the fact, we arrive earlier that the check in time of 3pm, even though a room was available, i was charged extra for an early check in and the regulation was not posted.

No andno

New staff and clean room. Took a shower walk to the bed and the bottoms of my feet where black. Was there 4 days no cleaning coffee not refill.