Etsi halvat lennot: Copa Airlines

Plussat: Better entertaining sistem

Miinukset: Better entertaining sistem

Plussat: Better entertaining sistem

Miinukset: Crew wasn’t very serviceful

Plussat: &)&$&@!!

Miinukset: This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor.

Plussat: The crew was kind. Movies were available, as well as a charging port for phones.

Miinukset: We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable.

Miinukset: The airline forced my wife to check her carry on AND THEN LOST IT.

Plussat: Nothing

Miinukset: Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful

Plussat: Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated

Miinukset: A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning

Miinukset: 5 hour flight and the channel selector wouldnt turn to English till 3/4 of the movie was over. Seats were almost as uncomfortable as spirit. Food... don’t .. get your own. Otherwise was fine.

Miinukset: Que respeten los horarios de vuelos.

Plussat: El trato a los clientes

Miinukset: Pudo haber sido mejor que respeten mis horarios de vuelo, me cambiaron los horarios en la ida y la vuelta y me han hecho perder dinero por reservas

Plussat: Nothing

Miinukset: copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service.

Plussat: From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport.

Miinukset: Have better customer service and not change the flight 24 hrs before.

Miinukset: Entertainment

Plussat: First of all, not sure if is because of the flight is to La Havana, but before boarding a member of Copa is checking all passengers to size them the luggage, a means you are able to carry on 10 kg, but even if they won't force you to check it your carry on bag, besides once you are in the plane it wasn´t any air conditioning, there were about 100+ people without air conditioning and even during the flight to La Havana, just when they arrived requested to close the windows to make the air conditioning flowing on the plane!!!! What was that???? I mean 2.15hrs without it and then they request something that they don´t provide!!!!

Miinukset: Treat people as equal, no matter where are they from or where are they flying to, because what Copa is doing for people that are going out or in

Plussat: The quick boarding

Miinukset: The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort

Plussat: It was a nice plane.

Miinukset: The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing.

Miinukset: Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services.

Plussat: Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service.

Miinukset: They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable.

Plussat: On time

Miinukset: Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that.

Miinukset: Not seat changes

Plussat: La comida fue buena

Miinukset: La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio

Plussat: La comida fue buena, la atención de la tripulación fue buena

Miinukset: El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien.

Miinukset: Not entertainment at all