Etsi halvat lennot: Copa Airlines

Plussat: The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating

Miinukset: Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash

Plussat: Never use this airline

Miinukset: Never use this airline

Plussat: Nothing. This airline is awful in every way imaginable.

Miinukset: We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA.

Plussat: On time

Miinukset: No entreteniemnt

Miinukset: The turbulence was really bad ! I couldn’t sleep at all !

Plussat: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!

Miinukset: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible

Plussat: Ordered boarding

Miinukset: Cleanliness, comfort!, less crowded

Plussat: Nothing

Miinukset: Confort, less crowded, cleaner,

Miinukset: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!

Plussat: The crew on that flight was really good.

Miinukset: The boarding process, especially out of Panama

Miinukset: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.

Plussat: No drink because didn’t open de bottle. No one care about it.

Miinukset: the seat too back

Miinukset: number of seat. too back

Plussat: Seats were comfortable

Miinukset: Flight was delayed by 30 minutes for No Reason

Plussat: Sears we’re comfortable

Miinukset: Flight was delayed by 30 minutes for no reason

Miinukset: Were to plug a charger, pillows, tv screens

Miinukset: Phone chargers, screens on the seats, pillows

Plussat: That there was seltzer

Miinukset: The management of preparing the flight and plane so that it was ready for the trip!!

Miinukset: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.