Secrets Aura Cozumel Adults Only

ALL of the Staff Members were outstanding, helpful and cheerful. They couldn't have been better Ambassadors for our 9 day stay. The dinners at Bordeaux for French Cuisine were the ONLY meals worth eating. All of the meals were small portioned entrees, with absolutely NO green vegetables included or visible.

The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.