Etsi halvat lennot: Croatia Airlines

Plussat: The flight itself was inoffensive.

Miinukset: I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split.

Plussat: Nothing

Miinukset: Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it

Miinukset: More leg room. Not very comfortable.

Plussat: The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that

Miinukset: making a stop in Dubrovnik and leaving the plane just so they can refuel it a nightmare. Layover in Zagreb on the way to Athens was really long On the way back from ATH to SPU, a depay of 2,5 hours happened...

Plussat: Had to pay for luggage at separate location from check in desk. Counter person was surprisingly confused as to how much money it would be and where we had to go to pay.

Miinukset: Personnel need better training

Plussat: Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker

Plussat: Snack box

Miinukset: Both connection flights delayed

Miinukset: They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful

Plussat: Smooth flight.

Miinukset: The flight was 3 hours late in leaving Athens and caused us to scramble to get set with our accommodations. It all worked out.

Plussat: The plane left on time.

Miinukset: The type of plane was very old, a de Havilland with propellers, extremely noisy and small.

Plussat: Seat was nice

Miinukset: Baggage delivery.

Plussat: Crew otherwise very ok

Miinukset: Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job

Plussat: Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat.

Miinukset: No business class is available only Economy class in the flight

Miinukset: My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check

Miinukset: I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights.

Miinukset: The connection time of flights needs to be adjusted. I had to fly from Dubrovnik to Zagreb with a connecting flight to Frankfurt. I missed my fight to Frankfurt due to the line being so long at the passport screening area. There's nobody at the airport to help you and they were rude!

Plussat: Nothing

Miinukset: If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is

Miinukset: My luggage was lost

Miinukset: Was not aware I had to pay extra for the suitcase I checked.

bru > zag

Plussat: the meal and crew

Miinukset: 1.5hr delay and no initial explanation other than "indefinite delay"

Lousy boarding gate procedure and lack of some flight safety precautio

Miinukset: The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked.

Late to leave

Plussat: Food/ drink service was good

Miinukset: Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights

False advertising

Plussat: The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags.

Miinukset: The false advertising is illegal in most countries but apparently not here.

Plussat: Nothing stood out.

Miinukset: Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment.

Plussat: Didn’t happen

Plussat: That we arrived

Miinukset: The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats

Plussat: Nice crew

Miinukset: Flights was in delay

Lost our luggage

Plussat: Nothing

Miinukset: They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th.....