Etsi halvat lennot: Croatia Airlines

Lousy boarding gate procedure and lack of some flight safety precautio

Miinukset: The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked.

Late to leave

Plussat: Food/ drink service was good

Miinukset: Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights

False advertising

Plussat: The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags.

Miinukset: The false advertising is illegal in most countries but apparently not here.

Plussat: Nothing stood out.

Miinukset: Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment.

Plussat: Didn’t happen

Plussat: That we arrived

Miinukset: The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats