Etsi halvat lennot: Croatia Airlines

Miinukset: I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights.

Miinukset: The connection time of flights needs to be adjusted. I had to fly from Dubrovnik to Zagreb with a connecting flight to Frankfurt. I missed my fight to Frankfurt due to the line being so long at the passport screening area. There's nobody at the airport to help you and they were rude!

Plussat: Nothing

Miinukset: If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is

Miinukset: My luggage was lost

Miinukset: Was not aware I had to pay extra for the suitcase I checked.

bru > zag

Plussat: the meal and crew

Miinukset: 1.5hr delay and no initial explanation other than "indefinite delay"

Lousy boarding gate procedure and lack of some flight safety precautio

Miinukset: The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked.

Late to leave

Plussat: Food/ drink service was good

Miinukset: Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights

False advertising

Plussat: The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags.

Miinukset: The false advertising is illegal in most countries but apparently not here.

Plussat: Nothing stood out.

Miinukset: Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment.

Plussat: Didn’t happen

Plussat: That we arrived

Miinukset: The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats

Plussat: Nice crew

Miinukset: Flights was in delay

Lost our luggage

Plussat: Nothing

Miinukset: They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th.....

Late

Plussat: But you get a glass of water!

Miinukset: 2.5 hours late. Wait for baggage in an empty airport and no one could care less.

luggage

Miinukset: they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction

Miinukset: It was delayed by over two hours. They didn't tell us any information or keep us informed. The airport is tiny and no where near big enough for the number of flights they have. We had to sit on the ground for four hours while waiting for our flight.

Return trip Dubrovnik to Rome-last triip ever on Croatian Air

Plussat: The price appears low, but does not include baggage fees

Miinukset: Check in was very late. Made making the plane a close call. Supposedly check in should start 2 hours ahead of flight. The baggage drop was not available until 1 hour before the flight. According to the rules baggage must be dropped 1 hour before the flight, but the counter was not open. I asked an employee what the issue was and received no meaningful answer.. I made the effort to prepay the baggage fees. Good thing or we would have missed the flight. Will never fly Croatian again

2 hr delay in Dubrovnik and only one announcement and no help from cs

Plussat: Dubrovnik airport staff when they knew my problem

Miinukset: Air Croatia’s lack of responsibility Lufthansa lack of communication and the complete ineptness of Lufthansa customer service. “I only have a headset so can transfer you to .... the airport where you ticket is now held” and “I do not have a duty manager and as I said I can not transfer you to the complaint system”

Delays and more delays

Miinukset: 1 hour delay for a 45 mm flight in a small airport. No explanations.

Holiday in Split

Plussat: The price was reasonable

Miinukset: But did not include the baggage charge. We were required to go upstairs and find the AER desk, which was difficult to find. Then stood in line while one person, who was very slow, was responsible for helping 10 people. The process was very slow. If you paid cash the cost was 40 per bag plus 8 for use of a credit card. Don't understand why the baggage fee can't be paid at the check-in counter. Will not fly CRO again.

Miinukset: Just water served.

Miinukset: flight was delayed over an hour with no advanced notice and no explanantions.

Lost luggage

Plussat: The flight crew were good and trip smooth.

Miinukset: They lost our luggage and the ground staff were really unhelpful. They need to learn customer service.

Miinukset: Too few ticket agents No idea where ticket counter would be 40 euros per checked bag plus 8 euros for using charge card Late boarding Late takeoff

Miinukset: Flight was delayed departing Zagreb resulting in missed connection in Frankfurt

Miinukset: Flight was late for 2 hours, no explanation why and no clear info by how long the flight is delayed.

Too expensive!

Plussat: Staff was nice.

Miinukset: Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice.

customer service very slow.

Miinukset: We checked in for our flights in Dubrovnik and were told we need to get the last boarding pass in Frankfurt. In Frankfurt, three agents were helping people when we arrived in the line. Twenty minutes later they were still with the same customers . Finally two additional agents appeared. We got our boarding passes, but were told we needed to hurry because they were already boarding. We made it because we ran as much as we could and arrived breathless and sweaty. Poor customer service!

Miinukset: Very tight connection.