Darjeeling hotellia

Plussat: The high tea was excellent The common seating rooms were fabulous

Miinukset: Could have had a more extensive dinner menu

Plussat: Customer Service

Miinukset: Hot Water inconsistency. Cable TV: most of the channels not available.

Miinukset: They tried to charge us twice! We had already paid the whole sum at the moment of booking. But during check-out they charged us again. When we told them we’d paid before, they started arguing. Only after a long argument they agreed to give a refund. Be careful! Besides, my husband’s shirt was damaged in the hotel laundry. A lot of small stains appeared on it - as though some caustic liquid splashed on it. If it were not for this, it would be a nice hotel.

Plussat: The royals

Plussat: Courteous and hospitable staff, cosy rooms , palatable food

Miinukset: Nothing in particular

Plussat: we liked the bar

Miinukset: noisy surrounding, no bathroom slippers on our arrival, no water in the bathroom, electricity disruption was frequent

Plussat: Very friendly staff who took good care of us.

Miinukset: Choice of continental breakfast should have been more like different types of croissants etc

Plussat: Overall OK. One staff in dining hall, Ashoka deserve mention. He was extremely courteous and guest friendly.

Miinukset: The room did not have any view. The welcome drink and the complimentary stuff in the room left much to be desired. The food bill was on the higher side.

Plussat: Room ambience grand and bath tub

Miinukset: Main course food variety are less.

Plussat: The ambience of hotel.is very good friendly staff.

Miinukset: The worst thing was the bed ..they should provide a fan too in humid and rainy season.breakfast standard was not up to the mark

Miinukset: Highly overpriced

Plussat: Room is very good &comfortable

Miinukset: This hotel not provide towels

Plussat: Awesome

Plussat: Location is at the centre of city with local market being at walking distance. Food was excellent. Staff was helpful and friendly. Rooms are big and clean with wooden flooring. Valey view from my 2nd floor room.

Miinukset: Nothing

Miinukset: Although you have confirmed my booking but hotel denied hence stayed in other hotel

Plussat: Room. View, location, bathroom, ambience

Miinukset: Restaurant, took unreasonable long time to serve dinner. Wifi support was poor Could not pay through card.

Plussat: Interiors were good..well maintained

Miinukset: None

Plussat: Thank you for your lovely service Big shout out to sugam pradyum reshma

Plussat: The rooms are quite specious and nicely decorated. Good beds.

Miinukset: The drainage in the washroom is not proper and each time some one uses the wash room, water spills all over. Also though the name of restaurant is Charcoal, but no Charcoal grill or tandoor is there. so food veriety is very little.

Plussat: Very reputed hotel. The staff and facility were excellent. Location of the place is a bit problematic, due to the steep climb we had to make each time. Our room had the view of the Darjeeling valley, and the mountains in the distance - the view of Kanchenjunga glowing white in the morning sun is breathtaking.

Miinukset: The location of the hotel requires a walk up 30 degree incline, basically takes your breath away, not in a good way. Otherwise, everything about the hotel was very good. It is pricey, probably because it is the season.

Plussat: I didn’t like anything.pl don’t recommend this type of hotels when the occupants are low.there is no buffet breakfast and also there is no telephone facility in the room.Room service menu it is only on paper.even roti and naan was not available.pl don’t recommend this type of hotel.i have been cheated for the money what I have paid

Miinukset: This hotel is totally money minded.they are not bothered about occupants.when the occupants are full only they told that they will provide all facilities.my question is that if facilities are not provided they or booking .com should offer some discount.otherwise I will not book any hotels through booking.com

Plussat: Staff behaviour

Miinukset: Expected slightly bigger room

Plussat: Brilliant Staff !! When we were about to enter the property, we met another family from Delhi and enquired how good is this hotel. And they were very positive as well and this helped us in a long way! From front desk Ms. Kushboo, Ms. Pragya and Mr. Yogen were always helpful! Wonderful attitude ! Bigggg kudos and thanks to restaurant team headed by Stylish Mr. Anil Pradhan, Ms.Smirti, Sushma, Saraswati, Oncheo, Safal, Meghna! Bigg thanks to Chef Umesh for tasty food! Maybe we were demanding all the time but never heard not possible from this wonderful team.

Miinukset: 1. Full partition in wash room ; water was getting splashed all over ; 2. Maybe elevator !! After a long day it becomes difficult to climb the steep slop upto the hotel, then 2 floors to get into reception followed by additional staircase to reach rooms!!

Plussat: Comfortable stay,good room & friendly staff.

Miinukset: Housekeeping /room cleaning can be better

Plussat: climate and location

Miinukset: location ok

Plussat: Amazing view and old colonial furnishing. Ten minutes walk from the mall area.

Miinukset: The rooms should have fans. It wasn’t chilly yet and there is no provision for fan/ ac. We had to keep the windows open to avoid suffocation.

Plussat: It’s staff were very cordial

Plussat: Staff is very friendly Food is good Room services

Miinukset: Room accoustics was poor Small room No fan even on demand Mall to hotel you have to trudge no vehicle no facilities No parking even you can't back you vehicle

Plussat: Friendly staff, decent restaurant, nice view of the mountain s

Miinukset: Had a room heater, but rest of the hotel was cold. Free internet didn't work for the most part of our stay. Shelf in shower was broken. Average cleanliness in the room. Entrance was not convenient (had to climb many steps from the road).

Plussat: The food

Plussat: Food was good. Location is good.

Plussat: Staff super helpful and friendly.

Miinukset: The chalets are not great places to stay in the monsoon. Get a room or suite.

Plussat: Good welcome, good location

Miinukset: Mould on curtains and mould in Bathroom. Not acceptable at all. Curtains can easily be replaced.

Plussat: Breakfast was good

Miinukset: Expensive

Plussat: Nice and clean

Plussat: Location and view from the rooms

Miinukset: Cleanliness of the rooms and bathroom

Plussat: Excellent property to stay with a heritage building section and a new building. The view is awesome.The staff are very well mannered.

Miinukset: Limited food menu.In room service timings unavailable in non breakfast, lunch and dinner timings. It would be nice if they could provide a complimentary pick up and drop to Mall Road like many other hotels.

Plussat: Everything of the hotel is fabulous.

Miinukset: Service is little bit slow.

Plussat: Breakfast, staffs, environment everything... JUST AMAZING !

Miinukset: Nothing at all !

Plussat: Huje and good location and the food was good.

Plussat: Property location

Miinukset: Staff at reception counter needs training to be more informative about the present whether condition and suggest suitable. They could not accommodate an extension for one day in the same room , though it was available, just because it was a premium room. ! Road leading to hotel property, from the main road. Not good. I am sure your chain itself can build and maintain this stretch of the road beautifully.

Plussat: Water poach took long time

Miinukset: Rates

Plussat: The calm location .

Miinukset: Facility, and basic amenities like ice buckets and other things were charged. Firstly highly priced booking . And no entertainment facilities in resorts.

Plussat: Me and my family enjoyed our stay. No need to go any where. Just stay in hotel for holiday.

Miinukset: They are very busy, expect nothing on time. Every service is delayed.

Miinukset: They were having some labour union problem and no body picked up the phone, so had to make an alternate arrangement.

Plussat: Location was fantastic. View from the resort is top notch. Very quite place and provides you with much needed relaxation. Breakfast was good.

Miinukset: Restaurant was under staffed. Unfortunately weather was not favorable.

Plussat: Location

Miinukset: Courtesy of F& B..poor service

Plussat: Good size rooms

Miinukset: No Kanchenjunga view rooms House keeping stuff, eg brooms and pails, left just outside the entrance to the room at all times! Room service response very slow and erratic.

Miinukset: third class service

Plussat: Location

Miinukset: Not clean and over valued.

Plussat: The historical ambiance. Location. The lady at the ckeck in desk..she was very coordial and well conversant. Small library. Room service.

Miinukset: -The noise around of construction. -The room did not have much option for ventilation. -Staying at a darjeeling hotel, we were served with Assam Tately tea (the complementary one that comes with the room) We asked for Darjeeling tea...were replied to have it ordered from restaurant. -the rooftop where queen room was located was under construction and so could not see the sky. -the breakfast was not buffet for 2 occasions. -the hotel was full of history and historical instances but upon being asked several times the front desk or any other staffs could not reply with valuable information to satisfy the guests' quest for history.

Plussat: Staffs' behaviour, location, heritage, view from hotel, facilities inside room were excellent

Miinukset: Room rates and internet facilities were not upto my satisfaction

Plussat: Let's be honest, in India if it's not a Maharaja's Palace/hotel, then it can't ever have 5 stars. Indian hotels might be poor by Western standards but very good compared to Indian homes. (I know a very large generalisation, but you dig my drift). So the Viceroy has hot water, clean towels and a minibar (but by that I mean some soft drinks on a tray - see above). It is in a good location and really does have an amazing sun deck, seriously, some people told us they got better views and photos of Mount Kenchengunga from the hotel sun deck than from Tiger Hill. Having done both, I recommend the hotel - see my photo!

Plussat: Very nice of the staff to ring us for Breakfast and ask if we needed restaurant open

Miinukset: Just the handshower was leaking a little

Plussat: staff approach & behavior. Location is good.

Miinukset: Room Size.

Plussat: good food and break fast

Miinukset: rooms are not cleaned, carpets are not cleaned, beddings are not cleaned

Plussat: I liked everything but most was restaurant manager especially. He was very courteous and waited for us on breakfast when we got late in morning while coming back from Tiger hill.

Miinukset: Parking place very limited.

Plussat: Manager Arindam Sen's personal touch, Cleanliness, Check In and Check Out Process, Location, Sun Deck, Lobby, helpful and cheerful service boys, Elevator, everyday replenishment of water, view of mountain range from room.

Miinukset: Weak Wifi, Room Heater was not adequate, Space in Deluxe DBL room slightly cramped, Minibar not available ( although was shown part of configuration and was promised to take care itself but was not attended to in 3 days of our stay). Buffet spread was decent but could have been better. No celebration or decor even on December 25th - at least few goodies for kids accompanying would have added much value!

Plussat: The location of the room

Miinukset: The room cleanliness and buffet breakfast & dinner was quite sad

Plussat: All is very good..

Miinukset: All are really like..

Plussat: No, thanks.

Miinukset: They should arrange pick-drop from to airport.

Plussat: Staffs and environment

Miinukset: Food and room rent

Miinukset: It is in isolated place with one way road causes problem of access.

Plussat: The view

Miinukset: Location, price too high

Plussat: Food , Service.

Miinukset: Location

Plussat: Friendly staff, spacious room, good beds

Miinukset: The bathroom was a shame. The toilet did not work or was leaking. The washing basin was broken and you could boil yourself with the water from the mini boiler. The breakfast was not intended for foreigners.

Plussat: I really appreciate their ambience and the hospitality they provided. The interior was really good. In addition, they have a nice restaurant with tasty food.

Miinukset: Didn't like the location as it took us to trek a small hill to reach their. Many of the cabs refused us to go as the road was narrow and it required to drive 60 degree stiff road to reach their

Plussat: Our king bed was super comfortable - thick and soft mattress. We had a separate room for our adult children that we requested single beds for. The twin mattresses were thin and hard, so we asked for them to swap out for the king as well - well worth sharing the bed for the better mattress. The staff was helpful and accommodating. They had a wonderful breakfast. They have nice common areas - one inside where we could sit and talk and play games and beautiful rooftop deck with picnic tables (this was main reason we chose this hotel). Close to restaurants and shopping in Darjeerling. (Although hotel is up a hill, narrow 1 lane road - so not great access for walking if anyone had physical difficulties.)

Miinukset: Twin beds (but they changed to king for us). The view from this hotel was not as good as we had expected but still good.

Plussat: Simply nothing

Miinukset: Old fashened small tv Hands up for tandoor items No variety for breakfast Poor maintenance of room Insuficient lightining of room Parking reality check for owners.

Plussat: The staff over there are very helpfull

Miinukset: Distance from the railway station

Plussat: Location of the property

Miinukset: Cleanliness. Almira was too shabby to use. They didn't make washroom usable or clean before my check in.

Plussat: John and the staff are lovely and very helpful and accommodating. The views are tremendous.

Miinukset: The rooms were a bit cold....we visited in March but there was ample bedding.

Miinukset: room heater should be provided.

Plussat: Location is awesome and sraffs are helpful. ...

Miinukset: In house restaurant not available

Plussat: The room was dirty. No toilet paper was given in toilet. Room was not cleaned within four days.

Miinukset: The room was dirty. No toilet paper was given in toilet. Room was not cleaned within four days.

Plussat: The location of the hotel

Miinukset: Could have been more in terms of cleanliness, there was no kitchen facilities, and very little service provided for.

Plussat: Stay was cmfortable

Miinukset: Attached restaurant and room service would be desirablesuper

Plussat: Location was excellent

Plussat: Location i of the hotel very good. Staffs are decent. Overall it is worth staying. Only problem is no fooding facility is there.

Miinukset: Arrangements of restaurant attached with hotel.

Miinukset: They have three properties of the name,the original one is under renovation and we were misguided.Not a great place to stay,nor worth the money.

Plussat: The old style interiors, the view of the snow capped mountains, the open terrace, the food and the staff

Miinukset: old, wet and smelly carpets inside the room and outside, lack of ventilation in the rooms, absence of an exhaust system in the kitchen, fungus in the bathrooms

Plussat: Terrace view

Miinukset: Room Service time

Plussat: Ambience mountain view

Miinukset: Very nice place ,staffs are helpful

Plussat: The hotel is located in a very good place overlooking the mountains, staff are friendly and food was awesome

Miinukset: The climate. It was raining on all 4 days. Of course the hotel cannot do anything about it but I am just saying that the time we chose to visit Darjeeling was wrong.

Plussat: The view from the hotel is quite good. Old fashioned chalet style rooms.

Miinukset: Location little far from the mall area. Geyser was not working in our room. Room was humid and cold in late September.

Plussat: Nothing

Miinukset: No parking facilities but during booking it’s promised small rooms with poor toilets worst dining area not recommended

Plussat: Staffs are really cooperative & courteous. They always greet with a smile. Food is very good.

Miinukset: The property was a bit old. They must look into this. There were few insects in the room hence cleanliness is a issue.

Plussat: Excellent

Miinukset: Transfer to hotel

Plussat: The room ambience, views, interiors and balcony views. Keep rocking!

Miinukset: Pick up and drop facilities should have been provided by hotelier as the location is quite uphill and away from mall road.

Plussat: great

Miinukset: Great

Plussat: Very good room. Hot water and wifi working. Good location

Miinukset: Not good view

Plussat: The checking out

Miinukset: No window in the room, Disgusting bathroom, Dirty sheets

Plussat: Nice hotel in quiet place of Darj. 10-15 minutes by legs to Mall rd. Cozy room in wood style. Good wifi, clean hotel, nice pictures in halls. Hot water and warm blankets. Comfortable bed.

Miinukset: usually nobody is on reception

Plussat: Hotel room was very well decorated. Balcony has a great view of kanchanjanga on clear days.

Miinukset: A bit far from the mall road, takes about 15mins walk on the hilly road.

Plussat: this hotel is lokeson varey bad room rates very high not Valu for money

Miinukset: because room not clean properly daliy towels are not change or not wash this hotel not a one star.

Plussat: Good location. Staff cooperative.

Plussat: The extra bed was comfortable. Lighting of the room was amazing.

Plussat: not recommended for others

Miinukset: this hotel is lokeson varey bad

Plussat: Staff are good behaivier, food quality is not upto standard

Miinukset: Hotel is only for vageterian,but we nonvagetarian people are in not good preferance in breakfast and dinner.

Miinukset: Everything perfect

Plussat: Good

Miinukset: Good

Plussat: food was very good. All staffs are very friendly.

Plussat: Room was good. Manager is a nice person. Super deluxe room has plenty of space.

Miinukset: On 1st day they provided deluxe room, but my booking was for superior deluxe rooms. Also next day they provided superior deluxe rooms but on 4th floor. And at the end they did not adjusted the bill and not provided any GST printed bill.

Plussat: Room service and behavior of staffs.

Miinukset: The lighting condition inside the room is not good enough especially in front of dressing mirror, it was completely dark at room no 203.

Plussat: As per price, Location & overall services are very good so I would like to everybody to choose this hotel if your level matched.

Miinukset: Amenities and decoration may little more good then we can say to it "very good"!!

Plussat: The bed was comfortable. The bathroom was clean and excellent staff service

Plussat: Card payment facilities not available and beds are not warm. Room heter takes huge charge which should be free . Breakfast is very funny.

Miinukset: Make cheat with breakfast facility.

Miinukset: There was an amount withdrawn on 1 March ,2019 via PAYU.The amount credited was not entered by the property

Plussat: All facilities were good,nice n comfortable. No left for senior citizens.

Miinukset: No card payment accepted,

Plussat: Location is good , we can walk down to chowkbazar and mall road

Miinukset: There is too much Noise in the lobby whenever someone walk down in the lobby . Also noise disturbance from one room to another room is quite obvious. Hotel management can do something to improve on this.

Plussat: Location was good and the environment is good too.

Miinukset: 1. Interior Condition, lack of maintenance. 2. Staff behavior in the restaurant.

Plussat: Good food quality.

Miinukset: It was said zero pollution zone, but actually not. Nearby roads & other places found dirty.

Plussat: The view was awesome Bed warmer was a good help

Miinukset: Doormate not available on the cold floor of bathroom

Plussat: Environment

Miinukset: Good but not good enough value for money

Plussat: Very bad experience with this hotel . This was not clean and smell like anything

Plussat: I liked the view from balcony and location. However definitely not value for money.

Miinukset: I did not particularly like the front desk staff’s attitude, they were not particularly helpful. The breakfast was ok, service was slow and there were always too many bugs in the room. The room itself I thought was particularly expensive and quite run down with peeling paint. The only thing to love was the view and perhaps the location.

Plussat: Nothing.

Miinukset: Everything was not likable.Disliked everything.

Plussat: The garden

Miinukset: The cold , damp room. Uncomfortable mattress and difficulty in obtaining bottled water at 10pm

Plussat: The hotel is very centrally located. Rooms are big with floor to ceiling big windows featuring excellent mountain views. An unique trait of the property are the bed warmers which keeps the bed really warm and comfy along with room heaters. Hot water was available 24 hrs. Food is good. Porters were available to carry luggage. Hotel arranged car service.

Miinukset: TV connection could have more channels. Wifi password could have been shared pro actively while checkin Taste of certain food items in complementary breakfast like chicken sausage and potato hash brown can improve.

Plussat: Spa, location, food, ambience of the main building.

Miinukset: The annexe building should be manned with more staffs, no staff was seen when required even after calling over intercom for petty requirements like water etc. Room was spacious and good but there is lack of attention. When people are paying, they would look for value of their money. Room heater should be arranged, the bed heater was not working. The washroom should be more spacious, it was very small. Taking these into consideration, please try to improve the quality of the hotel to the tune of its hoary history.

Miinukset: Room was not very clean and very stinky... Food was also not good

Plussat: Heritage hotel and lobby is excellent

Miinukset: Standard room provided on 31.5.19 was not at par of my expectation

Plussat: Staff was nice, but undertrained and it didn't seem like anyone was in charge of housecleaning or didn't feel a presence of a manager at reception. The AM reception team tried to make my stay better by offering a free dinner.

Miinukset: My 1st impression in the lobby was this isn't a 4 star hotel. It felt shabby and run down. The women's bathroom in the lobby wasn't clean and smelled. There were dirty dishes from room service up and down the hallway on way to my room. I even stepped in some dishes infront of my room door. Hallway carpet was dirty and hadn't been vacuumed. My room, the suite, had character, but it wasn't freshly cleaned and it certainly didn't feel worth the 34000 rupees for 4 nights. There were crumbs on the rug, the sheets were grey, worn and had some holes. The bedside night tables hadn't been properly wiped down with spots and stains. There was no heating pad on bed so 1st night was cold. The mattress was old and the springs were poking me the 1st night, until they brought a single mattress to put on top the next day. The bathroom lights were too dim and the bathroom needs renovation. The toilet seat was barely secured and I almost scooted off toilet when sitting. And the NOISE. I didn't realize when booking that Central meant being surrounded by 2 busy streets and jeeps and traffic honking constantly from 8am-7pm. And no view. And an extra 500rupees/night if you wanted a fire in the fireplace. And breakfast was very underwhelming and unhygienic. A waitress picked something off the floor and didn't wash her hands and started touching the bread to make toast even when I asked her to wash her hands before touching food after touching the floor.

Plussat: Location and Environment

Miinukset: Staff behaviour... Miscommunication between the 2 shift staff

Plussat: Had a parking facility

Miinukset: Horrible rooms, no hot water rude staff. Over priced for the quality

Plussat: We specially loved the location, it is very nice. As it is right next to MG road, and everything is at a walking distance.

Miinukset: The washroom design is very bad.. After taking a shower the water spills all over the floor in the entire bathroom as there is no separation between the shower area and rest. And there was no floor mat which made it worse. There is no elevator in the building which has the standard size rooms. So it is very difficult to carry your luggage and also to climb up the stairs since we were staying on the 3rd floor. We did not like the mattress specifically and wanted to upgrade to the premium room but it was the same for every room. There is some construction going on in the building where they allocate the standard rooms across the street, it gives an eerie feeling in the evening while climbing up and down the stairs. So that area can be covered until the renovation is complete.

Plussat: Location was very good. Car parking facility (though is limited to approx. 3 to 4 cars only). Food is ok. Complimentary 30 minutes of massage to any 1 person per (checked in) room.

Miinukset: Inspite of requesting for rooms with good view of the town and Kanchenjunga mountain..., on check-in we were 1st allotted a room in the basement part without even a window. Only after complaining and refusing to accept were we offered room in their annexe building across the road on 3rd floor. Even though the view of the town was ok, we realised they were not facing Kanchenjunga, as I was hoping / expecting.

Plussat: location is good

Miinukset: No hot water in Bathroom and the property is old

Miinukset: Room are not comfortable..as i aspect..and the stuff are not trained