Darjeeling hotellia

Plussat: Could add more varieties in breakfast

Miinukset: There was no spoon to stir sugar In room 605.

Plussat: Public areas tastefully furnished. Quiet location with garden for sitting. Delightfully charming (if somewhat haphazard) service in the bar and dining room.

Miinukset: Tired furnishing in the bedroom. Bizarre bedlinen arrangement. Bathroom could do with a refurb. There are electric fan heaters scattered around as the only source of warmth (it was December and particularly chilly mornings and evenings). Be sure to take an extra sweater!

Plussat: Very friendly and welcoming staff, and lots of delightful touches (hot water bottles, open fires) that made the visit very memorable. It's a historic Darjeeling institution, so has lots of old-fashioned charm, which we loved. The location is very good for many of the main sights.

Plussat: Warm room - we were there in January and comfortable bed; the excellent drivers that the hotel was able to organise

Miinukset: The awful breakfasts - the buffet selection the most unappealling I have experienced in 20 years staying in hotels in India as well as the requirement to order other meals half an hour in advance plus the dirty aprons of the dining staff; the ridiculous hot water system in the suite which took 20 min between showers to warm up - and then half of the water was wasted because it got cold by the time it reached the shower rose; the irritation of observing staff step over litter in the garden and the lack of enthusiasm of the staff to reveal the charms and potential of Darjeeling's attractions - this place needs a damn good shakeup to arouse it out of its indifference

Plussat: Loved the property.

Miinukset: The hospitality has to be improved. The staffs didn't seem warm and welcoming. They should have a smile on their faces when the guests arrive especially the front desk staff seemed very blah..

Plussat: Great location, spacious well appointed room with great views. Hot water bottles. Reception area and lounge.

Miinukset: The dining experience wasn't the best. Our package included meals however most were buffet style. The staff tried hard, however service standards weren't up to our normal India experience.

Plussat: Location, rooms, amenities, service

Plussat: The architecture is beautiful. Outside seating is nice. The showers had hot water and rooms were clean. Darjeeling Mall is very close, restaurants are in walking distance.

Miinukset: Horribly overpriced. No Kanchenjunga view at all, spending the extra money on „mountain view room“ was a mistake. Mould in the bathroom. Staff is yelling in the morning in front of our window. Room 36 has no window at all and has the feel of a dark, dingy hole. Kitchen smell comes directly into that room. When we requested staff to light the chimney in that room, we were left waiting in the cold for 30 minutes straight, Receptionist told me at the phone house keeping was „busy“. During the entire stay, staff was too busy to take care of guests, treating us (who booked 3 rooms at a rate of 1.3 lakh!) like a nuisance. We ordered sandwiches for in room dining and waited for an hour. ONE HOUR! Staff lies constantly- they will not call you to reconfirm that your airport taxi is booked. They will not come and refresh the fire, despite assuring it on the phone. Fire places are badly needed to warm up the room - and that topic is a pitiful subject, too. Staff will give you 5 pieces of bad quality coal and no fire wood at all. Result is no fire, but a sad, dimly lit affair. Room remains cold. We requested fire food and got the usual at TheElgin: empty promises and zero action. We ordered packed breakfast the night before our day hike. The next morning at 5.30, we were told there is no breakfast for us. We wrote a complaint to management. Manager didn’t even bother to show up, nor did we receive any apology. Reception staff just told us there was a miscommunication and that’s it. Furniture is antique, but in bad shape. The „heritage“ tag does not excuse them from mending that ripped sofa cover in room 32. Check out was a night mare aswell: They recommended us to leave Darjeeling at 12.30, thus sending us to the airport 2,5 hours too early. The taxi driver that they transferred us to charged 4.000 INR (instead of the usual 2.300 INR) and drove like a maniac. We went from Bagdora to Darjeeling 4 times in the past and this was the most unsafe drive ever.

Plussat: Superb communal areas, great bar and restaurant staff, lovely location.

Miinukset: Heater in the room failed every day, room service failed to arrive within the hour every time, and needed second or third calls.

Plussat: All the staff were a delight, friendly efficient. The staff in the dining room particularly. The breakfasts were the best I have ever had, variety, presentation, flavour. The same for dinner at night, unfortunately I was unwell for the first night and day, the staff fussed over me , sent soup, couldn’t have been nicer or kinder. Nice and quiet.

Miinukset: Nothing really but it is very cold in the hallways and public rooms, they leave the doors and windows open!!! But they put a heater beside our table in the dining room and provided a little one for the room so it was cosy.

Plussat: The location was great, breakfast choice was wide

Miinukset: The hotel rooms are a bit dated.

Plussat: The location is good. But way to hotel is very steep. No parkingvfacility. vehicle movement is difficult. Rooms and staff are good. Heater in the room takes long time to heat for the kind of cold there in Darjeeling in December.

Miinukset: Vehicle arranged by hotelier for travel back to airport was worst inspite of telling them to provide a good vehicle. Hotel experience & staff were good.

Plussat: Very classy

Miinukset: No parking space

Plussat: Staffs are professional and helpful, rooms are clean, hotel corridor is displayed with lot of information on Darjeeling, break fast was super

Miinukset: Room size is small and access to the hotel is a steep climb

Plussat: Good breakfast.

Miinukset: Wifi service was very bad.

Plussat: Wonderful staff. So friendly and helpful. Very good restaurant

Miinukset: Inadequate heating when the temperature cools in the evening

Plussat: You cannot fault the staff at all. All very helpful and smiley. On arrival, your greeted with the best tasting Darjeeling tea and a smooth check in. The hotel is actually, ideally situated close to the main road of shops, markets etc..(you just need your trainers).

Miinukset: Was sold on the hotel by the amazing photos of the place, which, I couldn't replicate no matter how I tried. It's up a steep hill, followed by many steps. The picturesque view points are obscured by electric lines, etc. The rooms are comfortable, but a little tired. The bathroom could really do with a makeover. Saying that, everything worked, plenty of pillows, a heater, and space to move about in your room. There are no hairdyers or iron in the room, but you can call reception and both are delivered pretty fast. Hotel food. Breakfast is great, plenty of choice and chefs on hand to cook you an omelette, waffles, or Inidan options when asked. There's also your standard buffet like spread. Only ordered from restaurant once for an evening meal (room service). While the food was adequate, it wasn't something we ordered again. I'd highly recommend venturing out and trying the copious amount of street food there is on offer. We steered away from and meat dishes, but were still spoilt for choice with the veggie options. It was amazing, we didnt get sick, and it cost pennies!

Plussat: Very good location.

Plussat: Nice location and great staff. Breakfast was fabulous. Had the best Momos ever.

Miinukset: Exhaust system should be better.

Plussat: Staff, room service.

Miinukset: Cleaness of washroom. Not getting hot water properly, it was warm not hot.

Plussat: Stuff, reception, cleanliness etc.

Miinukset: No lift facility, no Central hot water supply.

Plussat: Nice location and great staff.

Miinukset: Exhaust system should be better

Plussat: The staff were exceptionally nice and caring. I arrived with food poisoning and had to be accompanied to A&E by one of the staff and extend my stay, all of which they did very gladly. They also made sure my transport to the airport afterwards was as comfortable as possible.

Plussat: The room, ambience, location

Miinukset: The breakfast need a desperate upgrade as the menu is very limited and mostly Indian

Plussat: This is a true value for money place to stay. They wooden floors and very good room ambience. The view rooms are awesome, can see kanchanjangha from room window closely. Staffs greater us with happy faces and check in was very smooth.contrary to the other property of Summit in Gangtok this very 10 levels up interms of fittings,room,views,kitchen,location and service quality. Srongly recommend this if you looking for great location, rooms and service.

Miinukset: One of the staff behaviour in restaurant.

Plussat: Apart from resturant food & staff nothing is good.

Miinukset: Rooms are not maintained properly. All the things mention in room amenities most of the things are not available. Room is not ready as per the number of guest & the amenities mention.

Plussat: Nothing

Miinukset: It was my worst stay ever They charged 1250 for some stupid dinner MANDATORY ! They forced us to pay for that which i was not ready to pay

Plussat: The room was very nice and comfortable, the food was very good

Miinukset: Sometimes hot water geyser was not working

Plussat: Very good location

Miinukset: Cleanliness

Plussat: Only location

Miinukset: Very dirty. No tissues in the room and bathroom. Poor management. Staffs are not helpful at all.

Plussat: Near to mall Staffs are helpful especially I want to mention a name Shintu

Plussat: Only location

Plussat: Hospitality, service and behaviour of the hotel staffs are excellent. Food is also delicious

Miinukset: Check out time is 11am. That should have to be 12pm.

Plussat: All is very good..

Miinukset: All are really like..

Plussat: Location

Miinukset: Not clean and over valued.

Plussat: The historical ambiance. Location. The lady at the ckeck in desk..she was very coordial and well conversant. Small library. Room service.

Miinukset: -The noise around of construction. -The room did not have much option for ventilation. -Staying at a darjeeling hotel, we were served with Assam Tately tea (the complementary one that comes with the room) We asked for Darjeeling tea...were replied to have it ordered from restaurant. -the rooftop where queen room was located was under construction and so could not see the sky. -the breakfast was not buffet for 2 occasions. -the hotel was full of history and historical instances but upon being asked several times the front desk or any other staffs could not reply with valuable information to satisfy the guests' quest for history.

Plussat: Very nice of the staff to ring us for Breakfast and ask if we needed restaurant open

Miinukset: Just the handshower was leaking a little

Plussat: Didn't get to try any croissants as they weren't on offer. The bed was comfy though at first I had to ask for fresh sheets in my original room and I must say that it was promptly changed.

Miinukset: The cost was prohibitively high as nearby properties especially on Mall road were available at half the cost and with a wonderful spectacular view of the valleys and mountains.

Plussat: staff approach & behavior. Location is good.

Miinukset: Room Size.

Plussat: good food and break fast

Miinukset: rooms are not cleaned, carpets are not cleaned, beddings are not cleaned

Plussat: I liked everything but most was restaurant manager especially. He was very courteous and waited for us on breakfast when we got late in morning while coming back from Tiger hill.

Miinukset: Parking place very limited.

Plussat: Elegant and stately hotel. Quality in food and the expertise of Mister Arindam Sen in the management of gastronomy was the highest point of the stay. Dawn, sunset and the view of the Himalayas make it a dream place.

Plussat: The location of the room

Miinukset: The room cleanliness and buffet breakfast & dinner was quite sad

Plussat: The hotel staff's were courteous and helpful.

Miinukset: There is light scarcity in the room... The road to the hotel is quite stiff.

Miinukset: It is in isolated place with one way road causes problem of access.

Plussat: Food , Service.

Miinukset: Location

Plussat: I really appreciate their ambience and the hospitality they provided. The interior was really good. In addition, they have a nice restaurant with tasty food.

Miinukset: Didn't like the location as it took us to trek a small hill to reach their. Many of the cabs refused us to go as the road was narrow and it required to drive 60 degree stiff road to reach their

Plussat: Simply nothing

Miinukset: Old fashened small tv Hands up for tandoor items No variety for breakfast Poor maintenance of room Insuficient lightining of room Parking reality check for owners.

Plussat: The staff over there are very helpfull

Miinukset: Distance from the railway station

Plussat: John and the staff are lovely and very helpful and accommodating. The views are tremendous.

Miinukset: The rooms were a bit cold....we visited in March but there was ample bedding.

Miinukset: room heater should be provided.

Plussat: Location is awesome and sraffs are helpful. ...

Miinukset: In house restaurant not available

Plussat: The room was dirty. No toilet paper was given in toilet. Room was not cleaned within four days.

Miinukset: The room was dirty. No toilet paper was given in toilet. Room was not cleaned within four days.

Plussat: The location of the hotel

Miinukset: Could have been more in terms of cleanliness, there was no kitchen facilities, and very little service provided for.

Plussat: Stay was cmfortable

Miinukset: Attached restaurant and room service would be desirablesuper

Plussat: Location was excellent

Plussat: Location i of the hotel very good. Staffs are decent. Overall it is worth staying. Only problem is no fooding facility is there.

Miinukset: Arrangements of restaurant attached with hotel.

Plussat: The service was prompt and the attended was very polite. The food was delicious

Miinukset: The cleanliness of room , toilet was not up to the mark. Very bad odour was there from the room

Plussat: 5-6mnt walk to mal, cleanliness, comfort, staff behaviour

Miinukset: Hotel may have non-vegetarian options too

Plussat: Staff behavior and food very nice

Miinukset: It's bit approx 600m from mall.. But entrance of hotel is too steep.. Which is hard for ladies and car movement and parking is not there... Car movement roads ends at hotel dolma end... No such full Kanchenjunga view you can see from hotel room.. A bit small view of Kanchenjunga can u see... Otherwise hotel is very nice, it's behaviour and everything... Complimentary bf is worth of money.. U can have it... It's a veg hotel.. No non veg and drink allowed.. One more thing to add hotel is completely smoke zone free.

Plussat: We liked the breakfast.

Miinukset: Rest of the things like the dinner,the service etc.

Miinukset: Everything perfect

Plussat: Excellent position with luxurious facility.

Plussat: Everything was good .good staff

Miinukset: Quite in a remote area . no taxi want to go . BT still service good and room clean. BT requested for balcony view.they didn't give

Plussat: Friendly staff. Good cooks, but limited offerings. Not too far from Chowrastra.

Miinukset: Windows looked out at walls, one room had growing moldy smell. Expected more for the price.

Plussat: Staff is friendly and helpful. Food is good.

Miinukset: Nothing specific.

Miinukset: There was an amount withdrawn on 1 March ,2019 via PAYU.The amount credited was not entered by the property

Plussat: Rooms

Miinukset: Staff

Plussat: The old style interiors, the view of the snow capped mountains, the open terrace, the food and the staff

Miinukset: old, wet and smelly carpets inside the room and outside, lack of ventilation in the rooms, absence of an exhaust system in the kitchen, fungus in the bathrooms

Plussat: Staffs are humble ,polite& ver cooperate

Miinukset: Cleanliness of bed/ pillow sheet cover, geyser not working properly

Plussat: Location is awesome..

Miinukset: Renovation needed.. specially in bathrooms there should be a separate door

Plussat: I stayed 4 nights with my wife in the Hotel and it was one of the best experiences of our lives It was pleasure to stay at Summit Grace Hotel Darjeeling great location , really pleasant and clean rooms, food at breakfast and at Lunch was very delicious but the thing that makes this such a good place to stay are the staff specially Restaurant staff Miss Divya, Miss Binita, Miss Poonam nd Mr Tashi all are incredibly helpful and very sweet.

Plussat: The property was absolutely romantic with its cottage and dull and warm interiors. It was absolutely lovely. Like country side English cottages. The room we got was little small but we wanted as it had spectacular view. The people were very helpful. The restaurant was very good and of course the breakfast too. There was nothing I didn’t like about this place. Wish it was little less expensive and I would go back for a longer stay.

Miinukset: It could have been little more cleaner. We had to ask the place to cleaned as the room was small and it was cold. The bathroom needed More than necessary. Other than that absolutely nothing.

Plussat: The view was amazing, easily the best in the area! Very nice breakfast service also; a good mix of local and western choices.

Miinukset: Bathrooms were basic, and the provided hair dryer was broken.

Plussat: Staff and services Location

Miinukset: Bathroom poorly maintained

Plussat: Location, food breakfast was awesome.

Miinukset: Hot water gyser not worked as expected.

Plussat: Nothing

Miinukset: No person in reception.all time had to ask for gyser on. Manager behaviour not good. Tea is just baseless, served hit water instead of tea.. fod quality worse.. too far from mall.. dirty rooms.. No coordination

Miinukset: They lock the door during night so that it is not possible tonleave the hotel when you have date at 3.30 in the morning (eg. Tiger hill). We haf to climb down to the road...

Plussat: Very good room. Hot water and wifi working. Good location

Miinukset: Not good view

Plussat: The checking out

Miinukset: No window in the room, Disgusting bathroom, Dirty sheets

Plussat: Nice hotel in quiet place of Darj. 10-15 minutes by legs to Mall rd. Cozy room in wood style. Good wifi, clean hotel, nice pictures in halls. Hot water and warm blankets. Comfortable bed.

Miinukset: usually nobody is on reception

Plussat: Hotel room was very well decorated. Balcony has a great view of kanchanjanga on clear days.

Miinukset: A bit far from the mall road, takes about 15mins walk on the hilly road.

Plussat: Location is good , we can walk down to chowkbazar and mall road

Miinukset: There is too much Noise in the lobby whenever someone walk down in the lobby . Also noise disturbance from one room to another room is quite obvious. Hotel management can do something to improve on this.

Plussat: Location was good and the environment is good too.

Miinukset: 1. Interior Condition, lack of maintenance. 2. Staff behavior in the restaurant.

Plussat: Property looks good but dont go buy the looks. Its very badly managed by them where all their decisions are taken centrally at Calcutta who are so casual including their head, Mrs Mona

Miinukset: 1) They didnot accept the booking.com hotel confirmation and were extremely arrogant. We spent 2 hours trying to convince them but they asked us to speak to booking.com and there is no one from Customer care of booking.com available when you are in trouble 2) Mrs.Mona (‭+91 98308 97321‬) who is the owner of the property refused to talk to us and asked her staff to communicate to us to pay additional Rs.2500/- (20% more on booking.com pricing). She sits in Calcutta but refused to talk to many customers who had issues apart from us. She cuts your call or doesnot answer calls and whats funny is that even her staff is helpless with her 3) Considering that it was season time (30th Dec ‘18), we had no choice but to pay for a different property of theirs when we didnot need bigger room 4) While checking out morning, they didnot give the right bill and after 4-5 days of follow-up after check-out, they gave a bill of lower price which is so unfair and terribly irritating to follow-up 5) I sincerely suggest avoid booking their following properties in Darjeeling 1) central heritage resort and spa 2) Central Nirvana 3) Central Glen Eagles resort

Plussat: Good food quality.

Miinukset: It was said zero pollution zone, but actually not. Nearby roads & other places found dirty.

Plussat: The view was awesome Bed warmer was a good help

Miinukset: Doormate not available on the cold floor of bathroom

Plussat: I liked the view from balcony and location. However definitely not value for money.

Miinukset: I did not particularly like the front desk staff’s attitude, they were not particularly helpful. The breakfast was ok, service was slow and there were always too many bugs in the room. The room itself I thought was particularly expensive and quite run down with peeling paint. The only thing to love was the view and perhaps the location.

Plussat: Nothing.

Miinukset: Everything was not likable.Disliked everything.

Plussat: The hotel is very centrally located. Rooms are big with floor to ceiling big windows featuring excellent mountain views. An unique trait of the property are the bed warmers which keeps the bed really warm and comfy along with room heaters. Hot water was available 24 hrs. Food is good. Porters were available to carry luggage. Hotel arranged car service.

Miinukset: TV connection could have more channels. Wifi password could have been shared pro actively while checkin Taste of certain food items in complementary breakfast like chicken sausage and potato hash brown can improve.

Plussat: Location was good.

Miinukset: It was very noisy and smoke was drifting up from room downstairs. The water wasn’t hot, room not very clean and hotel cold.

Miinukset: Cleaning is disaster.

Miinukset: There was a problem with the hot water supply. Darjeeling in December is really cold. The hotel has a customized hot water supply in the evening and the morning which is ok however, all throughout our stay we faced the problem with the hot water in our room. We had to ask the staff to get the hot water in a bucket which thankfully they provided to us however, it was consuming our time. The water in our room was not very clean. May be the tank wasn't clean. Since we had to check out at 6am, we had informed the receptionist to pack the breakfast for us which wasn't communicated to the kitchen department and also no handover was given to the next staff on duty. The next day when we checked out the staff didn't have any information about our breakfast. I would say that the service wasn't good at all. Casual attitude and lack of communication. Disappointed with the stay.

Plussat: Nothing.

Miinukset: It's below our expectations Hotel was not comfortable and staff was also not supporting. I never suggest anybody to visit here.

Plussat: Room was clean and comfortable, staff friendly, breakfast was plentiful and varied.

Miinukset: The shower was terrible, warm for half a minute, then a drip, then cold then nothing.

Plussat: Friendly helpful staff. 1905 ambience, nice reception area and bar. Location within walking distance of The Mall. Laundry service. Room service for a late evening meal.

Miinukset: Run down condition of the en suite shower /WC though everything functioned fine. Limited choice for breakfast. Spa was not functioning.

Plussat: Breakfast

Miinukset: I had booked my Darjeeling trip 26th Dec to 27th Dec19.I had paid Rs. 14,000.00( 7000 Per day) on accounting of Lodging expenses with Delux room which was overcharged by booking.com. I had initially booked for Rs. 13k and after that I had paid 1k for upgradation from Standard room to Delux. In that poni of time Delux room also charged 3000.00 Per day. Even If I book today also for 1st and 2nd Jan2020, it will charge Rs.2807.00 Per day. Considering the above, please review the above charged and refund me the difference amount.Print screen attached herewith. Regards, Subhendu Debnath 9836794343

Plussat: Main Building is fine with club rooms.

Miinukset: Washrooms.