Darjeeling hotellit lähellä Botanical Gardens

Plussat: The high tea was excellent The common seating rooms were fabulous

Miinukset: Could have had a more extensive dinner menu

Plussat: Customer Service

Miinukset: Hot Water inconsistency. Cable TV: most of the channels not available.

Miinukset: They tried to charge us twice! We had already paid the whole sum at the moment of booking. But during check-out they charged us again. When we told them we’d paid before, they started arguing. Only after a long argument they agreed to give a refund. Be careful! Besides, my husband’s shirt was damaged in the hotel laundry. A lot of small stains appeared on it - as though some caustic liquid splashed on it. If it were not for this, it would be a nice hotel.

Plussat: The royals

Plussat: Courteous and hospitable staff, cosy rooms , palatable food

Miinukset: Nothing in particular

Plussat: we liked the bar

Miinukset: noisy surrounding, no bathroom slippers on our arrival, no water in the bathroom, electricity disruption was frequent

Plussat: Very friendly staff who took good care of us.

Miinukset: Choice of continental breakfast should have been more like different types of croissants etc

Plussat: Overall OK. One staff in dining hall, Ashoka deserve mention. He was extremely courteous and guest friendly.

Miinukset: The room did not have any view. The welcome drink and the complimentary stuff in the room left much to be desired. The food bill was on the higher side.

Plussat: Room ambience grand and bath tub

Miinukset: Main course food variety are less.

Plussat: The ambience of hotel.is very good friendly staff.

Miinukset: The worst thing was the bed ..they should provide a fan too in humid and rainy season.breakfast standard was not up to the mark

Plussat: This is a new hotel inaugurated in April'2019. The hotel is very neat & clean. Staffs are so well mannered. Location is also good. Rink Mall (where INOX, Big Bazar, Dominos Pizza etc. are situated) & KFC are also at a walking distance. View from my room (403) was just unforgettable beautiful. Geyser is available in bathroom which is decorated with all modern sanitary fittings. Breakfast was also very good. Lift is available in the property. Stayed there happily for 3 nights with my family including a 3 years kid. Overall experience from my stay is really stunning.This property is highly recommended.

Plussat: Nothing.After a nights stay without power and water we insisted for changing the hotel and we were successful in getting switched to Summit Herman hotel and we had a good stay

Miinukset: Nothing was good in Swiss heritage and everything was good in Herman.

Miinukset: We were given rooms in a separate building block not in the main wing. the main wing was far off and there was no spa as claimed.

Plussat: Nice and clean

Plussat: Excellent property to stay with a heritage building section and a new building. The view is awesome.The staff are very well mannered.

Miinukset: Limited food menu.In room service timings unavailable in non breakfast, lunch and dinner timings. It would be nice if they could provide a complimentary pick up and drop to Mall Road like many other hotels.

Plussat: Nothing .Not worth for the money we spent on property

Miinukset: Services ,unprofessional staff

Plussat: Out door spaces, view from the property and the rooftop area.

Miinukset: Rooms are not well maintained and the behavior of restaurant staffs are not friendly. The toilet zone always remains wet.

Plussat: Front desk staff very efficient. Decent breakfast. Stunning views from the west facing rooms.

Miinukset: Housekeeping staff (some of them) not so well trained. No shelf in the washroom for keeping toiletries.

Plussat: The hotel environment was very beautiful. We took the deluxe room and got excellent view. Hotel staffs were very helpful. The location is perfect.

Miinukset: We liked everything.

Plussat: Location

Miinukset: Cottage was so unhygienic,toilet was stinking ,wash basin was ill fitted ,power box (MCB) was given in the bathroom which is very much dangerous any time guest can have electrocution due to water ,wardrobe hanger is just above the WC and the towel or clothes can get fall into the commode , It’s definitely not worth even free .

Plussat: Nice rooms with good facilities and decoration. Staff was well mannered . Very clean property with quiet atmosphere . We had a relaxed stay. Value for money.

Plussat: No. there is need for betterment.

Miinukset: The Travel Desk. During my stay over, there were hardly any chance of enjoying sun rise from Tiger Hill due to inclement weather which they did not inform fairly.

Plussat: Room service was good

Miinukset: Room allotted to us was not as thought

Plussat: The first thing about this hotel is that they need to improve facilities, like breakfast, better if they intend to serve guests. During my stay the breakfast was quite late than the promised hour. This led to quite some inconveniences like delay in sight-seeing and the taxi had to be kept waiting. Also quality of breakfast should be improved. The hotel itself is very old (but not in the worst shape) and has wooden interiors. It is a bit higher (elevation), and I found out only after arriving there. Teh property did not mention this on booking.com. Not quite convenient for people with difficulties or aged. Hot water wasn't always available. I would consider other properties in the future.

Miinukset: Not worth the money I paid.

Miinukset: Made me stay at another hotel which is below standards. It was night by the time we reached, I had no other option but to stay. They charged me same amount, they took it on same day. This is not on oyo official website.

Plussat: Leaving!!!!

Miinukset: It was 2km from town all up hill. Limited menu items were available, and served lukewarm. The hot water worked for 5 min at most per day . The bathroom was in a poor state and unclean with several fixtures in disrepair. The room had no heat and no insulation and as such was constantly damp. Service was hit and miss, with only one towel intially provided, at check out they requested a tip. Granted it was inexpensive but basic hospitality was not provided.

Plussat: Nothing to like actually.

Miinukset: Horrible service. Poor management, bad location. Rude behavior. No heating inside room.

Plussat: Had a great stay with oyo room .staff was very nice and good nature .food was very tasty and delicious reasonable rates .location was good easy to reach . smoothly check in check out .

Plussat: Nothing.

Miinukset: Staff - reluctant to allot our preferred rooms, for which we had paid . Bed sheets and blanket covers were dirty . Light in toilet insufficient. Foods of poor quality served from distant main Hotel.

Plussat: Comfortable bed , clean spacious bathroom. Food was upto the standard.

Miinukset: Hot water system. It was provided for certain period of time in the day.

Miinukset: Room was not very clean and very stinky... Food was also not good

Plussat: Heritage hotel and lobby is excellent

Miinukset: Standard room provided on 31.5.19 was not at par of my expectation

Plussat: Staff was nice, but undertrained and it didn't seem like anyone was in charge of housecleaning or didn't feel a presence of a manager at reception. The AM reception team tried to make my stay better by offering a free dinner.

Miinukset: My 1st impression in the lobby was this isn't a 4 star hotel. It felt shabby and run down. The women's bathroom in the lobby wasn't clean and smelled. There were dirty dishes from room service up and down the hallway on way to my room. I even stepped in some dishes infront of my room door. Hallway carpet was dirty and hadn't been vacuumed. My room, the suite, had character, but it wasn't freshly cleaned and it certainly didn't feel worth the 34000 rupees for 4 nights. There were crumbs on the rug, the sheets were grey, worn and had some holes. The bedside night tables hadn't been properly wiped down with spots and stains. There was no heating pad on bed so 1st night was cold. The mattress was old and the springs were poking me the 1st night, until they brought a single mattress to put on top the next day. The bathroom lights were too dim and the bathroom needs renovation. The toilet seat was barely secured and I almost scooted off toilet when sitting. And the NOISE. I didn't realize when booking that Central meant being surrounded by 2 busy streets and jeeps and traffic honking constantly from 8am-7pm. And no view. And an extra 500rupees/night if you wanted a fire in the fireplace. And breakfast was very underwhelming and unhygienic. A waitress picked something off the floor and didn't wash her hands and started touching the bread to make toast even when I asked her to wash her hands before touching food after touching the floor.

Plussat: Had a parking facility

Miinukset: Horrible rooms, no hot water rude staff. Over priced for the quality

Plussat: on a scale of 1-10, it would be 6

Miinukset: Allocation of rooms. If you are selling heritage property than the rooms must be in Heritage wing. Allocated rooms in second floor without lift for senior citien was cruel

Plussat: Location was very good. Car parking facility (though is limited to approx. 3 to 4 cars only). Food is ok. Complimentary 30 minutes of massage to any 1 person per (checked in) room.

Miinukset: Inspite of requesting for rooms with good view of the town and Kanchenjunga mountain..., on check-in we were 1st allotted a room in the basement part without even a window. Only after complaining and refusing to accept were we offered room in their annexe building across the road on 3rd floor. Even though the view of the town was ok, we realised they were not facing Kanchenjunga, as I was hoping / expecting.

Plussat: location is good

Miinukset: No hot water in Bathroom and the property is old

Plussat: Worst possible room.

Miinukset: N.A

Plussat: Location: Just below the main Chowrasta Property: old styled hotel, wooden flooring, wooden decor, fireplace etc. Small play area for kids. Rooms: stayed in the club room - extremely spacious (esp. for kids). However, the wooden flooring does make the occasional creaking sound. Washroom: small. Heated water comes for limited periods (6-9am, 5-8pm) Breakfast: Decent spread - mainly Indian. Service: bit laid back but manageable. Front desk is helpful in arranging taxis and other sightseeing tours

Miinukset: Service: bit laid back but manageable. Rooms: Wooden flooring does make the occasional creaking sound. Not proper sound proofing.

Miinukset: Room are not comfortable..as i aspect..and the stuff are not trained