Costa Dorada

Unfortunately nothing

Maybe it was a revenge to my humble personality from Mrs. Mulas from the owners family – I don’t know but this can only describe her as hysterical and revengeful person. Besides looks like with a touch of nationalism too. I am from Russia and I was stupid enough to book a non-refundable booking. Although I knew it would be hard to cancel it, I decided to give it a try and based on unforeseen circumstances I had (my wife suddenly got pregnant) I contacted the hotel and asked to understand my situation and kindly refund me the cost of my booking. Booking was made for the middle of August and I contacted them 5 weeks before, so I thought it wouldn’t be a problem for the hotel to sell my room even at a higher price. They said they couldn’t and suggested that I find someone else to come for the same dates or come in May 2011. This is clear that I would not come in May especially when my child is just born and to find someone else 1 month prior to vacations is also close to impossible and of course they knew it! But the hotel’s reply looked like I’m paid a big favor by offering these opportunities. I would understand if they just said no but I hate such favors! I replied with a little sarcastic letter that I thank them very much for everything but I could not make use of the opportunities offered which is obvious. I also mentioned that in my humble opinion there should be an exception to every rule. But nothing insulting whatsoever! Their reply was humiliating and really insulting. That they don’t like the tone of my letter and they guess how the things are done in Russia but in Italy they always observe the rules (can you imagine that?). Full stop. Then I was VERY lucky to find my customer from Moldova who agreed to come with her daughter for the same dates in August. I gave new guests details to the hotel but they answered my booking was cancelled, although I hadn’t cancel it. I called them and they said the owner, Mrs. Mulas would consider my case when she comes...

Very nice and friendly staff. Extraordinary good breakfast served in a spectacular room directly across the sea.

Pretty har beds