Hotel Sankt Andreas

The location; but the Altstadt has many other places to stay

This place gives the impression online of being a pleasant boutique hotel with a fine restaurant. In fact, it is nothing of the sort - it is no more than a restaurant with a few rooms above. There is no service. I had to drag my luggage up and down two storeys. The reception desk was shut throughout my stay. Communication with any staff prior to the evening had to be done by telephone. On arising I looked forward to a good breakfast, but there was none to be found, nor any staff. A phone call to the number provided requesting details of breakfast arrangements generated a rude and argumentative response form the management with an opening retort of "I am not apologising"! I was rebuked for not discovering a notice by the closed reception desk detailing places in town where guests could go to have their breakfasts. Worst of all, there was no indication on the booking.com site that breakfast was not available on the premises. Shameful. That the toilet paper in the bathroom is locked inside a metal pilfer-proof dispenser, as in a public lavatory, sums up the management's opinion of their guests. An attempted discussion with the management about pricing the second evening proved as pointless as trying to chat with a brick wall. I paid €349-00 for 2 nights at the Hotel Sankt Andreas and was told this reflected the fact that a trade fair was on. However, this was a similar price to what 4-star hotels in the area were charging at the same time and which were presumably offering 4-star service and facilities, including breakfast, as opposed to the miserable arrangements for which I had paid through the nose. I would not stay at this place again, and I would alert others about so-doing. There are many good places to stay in and around the Altstadt, but this is not one of them. Within a short distance of the Altstadt there is a plethora of very good, reasonably priced real hotels.