Durham hotellia

Plussat: Staff very friendly and helpful

Plussat: We stayed in Durham for my daughter's commencement at Durham University. The location, room, facilities and staff were great. Comfortable lobby and bar. Our room was large and comfortable with all the amenities. Being within walking distance of the city and university was a plus. Just a short taxi to the train station from the hotel.

Miinukset: Prices for rooms were very expensive for the week of graduation commencement, twice and three times the normal rate of other hotels and B & B's normal rate in the city. I felt that they take advantage of the occasion. If I had booked early I would have stayed in less expensive lodging.

Plussat: Great views

Miinukset: One female staff member wasn’t chatty at all! Apart from that very very good

Plussat: Nice clean hotel, nice size room, great view over the river.

Miinukset: We needed to check in early to get ready for a wedding. We arrived at 12.30 but were not able to check in and directed tot eh health spa which was not great.

Plussat: The room was fabulous and the reception area very welcoming. Would definitely stay again but just miss breakfast.

Miinukset: The breakfast was chaotic, not enough hot tureens and not enough food at busy times. Long wait.

Plussat: The spar should be put back as one price not fair on people who pay 205 for one night and only aloud small area x

Miinukset: The spar been separated x

Plussat: Friendly staff, food good

Miinukset: Shower in bathroom wasn’t very powerful

Plussat: The rib room

Miinukset: The organisation is poor. No alcoholic drinks aloud on a weekend by the pool. It's for adults! And when paying nearly 400 you would expect to be able to have a drink by the pool.

Plussat: Extensive breakfast menu. Quality food. Comfortable beds. Thick, fluffy towels.

Miinukset: No lift between 1st and 2nd floors, so limiting for anyone with mobility or breathing difficulties.

Plussat: I liked the service at the bar and my room (tho it was a little difficult to find but that was due to my poor listening skills and inability to understand numbers - I was looking for room 55 in the 45-50 bit doh). I loved my bed it was so comfortable. I'm sure I heard someone in my room but it could've been the ghost or the 7 drinks I had. My room was so warm, it was gorgeous.

Plussat: Breakfast was excellent, had Afternoon Tea which was also very good. very helpful Bar Staff.

Miinukset: Upgraded to a State Room but it looked small on the map compared to other rooms in the same category

Plussat: Wonderful historic property, fantastic restaurant and wonderful staff..

Miinukset: All wonderful

Plussat: everything was excellent, food, staff, rooms bar staff. they also had hand Sanitisers every where so you Didn,t have to worry about not having any with you the new facelifts they had in bar and Restauraunt are beautifully, even the new food produces is much better to the flavours everything was so fresh and taste much better. and with this coronavirus going on they kept customers from close contact Everthing was so spotless clean and Crovonavirus covered by the cleaniness its beautiful castle it was are 5th time there we always have a great time Everytime we go there we went tues 17th march,2020 for mothers Day this sunday 22nd , march we had fantastic time even when these sad times are on going with the Corovonavirus well done Lumley castle staff. management reception staff bar everyone else GOD BLESS YOU ALL love mr and mrs blake thank you all so much xxxxxxxxxxxxx

Miinukset: they couldn,t of done anything better as it was all done . well done everyone at Lumley castle hopefully see again soon when this horrible crovonavirius has settled hopefully.

Plussat: Excellent breakfast

Miinukset: Would have been nice to have a car charging point

Plussat: Absolutely everything I have no faults with the staff, hotel, food or rooms. Wouldnt stay anywhere else absolutely love staying here.

Plussat: Location is great.

Miinukset: Car park full

Plussat: Very nice staff

Miinukset: Room quite dark - not much natural light

Plussat: Breakfast was perfect and staff were super helpful. The location was perfect and near everything in the city.

Plussat: Location of hotel was excellent meals great staff friendly and I would recommend this hotel to friends and family,

Plussat: Very close to

Miinukset: Adding breakfast vouchers but not saying they were non refundable if you decided not to take breakfast.

Plussat: Everything...lovely comfortable bed ,clean and staff friendly.Breakfasts amazing.Good Location. Brilliant

Miinukset: Was all great x

Plussat: The building and it's position in Durham is excellent. The bedroom had a lovely high ceiling and it was very quiet. The staff were very friendly. We had a nice meal in the restaurant.

Miinukset: I found the room a little cold. There was only one shower robe and slippers....when there were 2 of us in the room.

Plussat: Everything it’s a beautiful building

Miinukset: The fact of COVID-19 spoilt the stay

Plussat: Shower excellent

Miinukset: Food quality poor and expensive, air ducted heating very noisy preventing sleep, banging doors, poor amount of natural light in room, room dark as lit by spotlights only, light switches that have dual function scattered around the room in odd places. TV not central to bed, room dusty, Parking charges £16 for an overnight stay in the hotel car park.

Plussat: Room and decor of hotel were exceptional. Staff were super helpful before and during the stay. The location was great and my room was well appointed and in a quiet area.

Miinukset: Breakfast was far too expensive. There should be the option to just have a bowl of cereal and cup of tea for £8-10.

Plussat: Furnishing

Miinukset: Restricted electric lights in the bedroom - very dark Breakfast buffet selection limited

Plussat: Very beautiful with character

Miinukset: Nothing

Plussat: Bathroom was well equipped.

Miinukset: No smoked salmon at breakfast despite being on the menu.

Plussat: we were completely catered for and really pleased that despite the hotels stature the staff were friendly, relaxed and professional, we needed an extra bed for our son and they made no fuss and sorted it immediately

Plussat: The deluxe room in the new part is my favourite part to stay. So relaxing x

Plussat: The bedrooms are gorgeous. The location is beautiful and the staff can't do enough for you. Breakfast is excellent and the Rib Room restaurant is highly recommended. We specifically chose Hartdwick Hall as the venue for our wedding and it was perfect

Plussat: This was one of the best Best Western Hotels we have stayed in. Staff were exceptional, the room fabulous and the setting magnificent.

Miinukset: I'm being petty by saying it would be even better with leisure facilities.

Plussat: The room was very comfortable and with excellent facilities and the ambience of the hotel generally speaking was very relaxing. The service at the bar was excellent. Enjoyed breakfast and the situation of the hotel is very good.

Miinukset: When checking in the receptionist was a bit wooden, not very friendly at all and never once used the words please or thankyou, the manner was rude and it was as if we were being given commands-a big minus. The evening meal: the food was good but the service was terrible, it was slow as a snail. This I reckon was not all down to the waitress as she informed us that she was new to the job. The wine list was strange as it was either a low cost bottle of wine or a very expensive bottle. The meal must have taken about two and a half hours to serve. Furthermore the compimentary bottled water was not to be found in the room.

Plussat: Very spacious room and bathroom, well appointed. friendly staff.

Miinukset: I couldn't get internet connection in my room so phoned reception who advised they would look into it and I never heard from them again. The batteries in the TV remote weren't working so I had to use my own. Not very impressed with the room service tray charge. I was in room 105 and found staff walking passed the ground level window in the morning, which reduced my privacy

Plussat: Originally looking to stay in Durham but no accomodation seemed quite what I wanted. Found this hotel when I widened search & was impressed by review scores. Enjoyed 3 great nights to finish off our holiday. Well worth the 7 or 8 mile commute into Durham. It is a beautiful building in lovely setting. Splendid bedrooms & even better bathrooms. Total luxury. Clearly geared up to functions & weddings with massive marquees in grounds but did not affect us at all. Worth checking what might be on there though. Restaurant staff excellent, well organised friendly & unpretentious.

Miinukset: Reception staff a bit stiff lipped. Restaurant a bit pricy although good deals on some evenings.Sometimes felt as if we were intruding at breakfast & stopping staff getting on with more important things!

Plussat: The staff we met were, without exception, helpful, courteous and professional. The rooms are lovely and extremely comfortable. We also had an excellent meal in the Ha Ha, which is very tastefully decorated. We would have liked to have stayed longer and will certainly return!

Miinukset:

Plussat: Proximity to country park - excellent for early mornoing run!

Miinukset:

Plussat: We were very pleased with the room we were given, having paid the price we did we fully expected to be staying in a broom cupboard!! but to be given a deluxe room was amazing.

Miinukset:

Plussat: good location,quality of food

Miinukset:

Plussat: Location and helpful staff.

Miinukset:

Plussat: cleaning

Miinukset: a larger bed and more than a chair too sit on.

Plussat: Room and Bath room Clean , So was the Bed .Not as comfy as our own? Extracter fan in Bathroom could do with a good clean. The Wife and I will stay there again

Miinukset: see above.

Plussat: it was great for the value of money, comfortable stay.

Miinukset: the receptionist was not very polite at the start, sort of grumpy, but maybe it was one of her bad days.

Plussat: Clean bed with decent size room. Room was hot and outside, it was snowing.

Miinukset: No temp control

Plussat: Great position in Durham.. The breakfast was particularly nice and freshly cooked!

Miinukset: Looked a little tired in places - specifically the bedroom.

Plussat: Staff were amazing and so friendly.

Miinukset: The room was a little dusty

Plussat: Staff laid back and understanding - real people

Plussat: Great location and room was clean and just as expected

Miinukset: Nothing

Plussat: Absolutely beautiful room with hot tub lush litte lodge lovely staff. Right next to all the shops n pubs

Plussat: warm welcome - lovely room . Very close to town centre ….and spotlessly clean . The owners are clearly doing all they can in the current situation

Miinukset: slightly loose loo seat !

Plussat: Lovely setting, well kept

Miinukset: Curtains could do with a dusting but I’m being picky it was well cleaned otherwise, no complaints

Plussat: Staff are courteous and professional with excellent meals and service

Miinukset: Sijainnista. Vaihdoin toiseksi yöksi hotelliin, jonka sijainti oli parempi.

Plussat: My favourite place to stay when we have uni visits to Durham.

Miinukset: Noise from the interconnected room.

Plussat: Everything

Plussat: nice breakfast

Miinukset: food selection very limited

Plussat: Friendly, helpful staff. Nice decor in rooms. Clean and comfortable. Bus stops right outside, so I was able to visit Durham without the worry of finding somewhere to park. No complaints or issues at all. Nice place.

Plussat: The food was delicious. The staff really friendly and helpful. Couldn't fault the room or the facilities

Plussat: Location was ideal to the city centre. £6 taxi ride to the main square.

Plussat: Location

Miinukset: Excellent stay bedroom lovely huge bed room spotless and lovely staff at reception

Plussat: Good location just of the A1 north. Ideal to break journey to Scotland. Clean, basic accomodation with breakfast available at the leisure centre across the carpark. For extra £10, use of the leisure centre is available.

Plussat: Gym and Pool Facilities

Miinukset: Mattress was Terrible! Not cleaned to any standard and poor facilities in the hotel.

Plussat: Excellent location, brilliantly knowledgeable and helpful staff, and plenty of parking.

Miinukset: Snack price! a bit steep!

Plussat: Staff were extremely helpful, and it was a clean, comfortable stay for a short break!

Miinukset: Location is in an industrial park so it's not the most attractive surroundings

Plussat: Swimming pool and health club is frees

Miinukset: I don't like the location as it is far from city center

Miinukset: The WiFi was terrible kept loosing connection all the time.

Plussat: The beds were very comfy food was excellent staff very helpful

Miinukset: It was a bit dated

Plussat: Lovely old property clean and unique

Miinukset: Room, bathroom ana especially shower tiny No desk or chair

Plussat: The staff were very friendly and helpful. Gave us recommendations on where to go.

Miinukset: The coffee and tea making facilities were located under where the clothes hanging rail was which made it a bit difficult to make drinks without the clothes getting in the way

Plussat: Great parking loved the country location and the tavern on site

Plussat: Great location for site seeing. Really friendly staff.

Miinukset: Some areas a bit tired, some repairs required in room

Plussat: Comfortable bed and nicely decorated room. The staff were friendly

Miinukset: The water pressure on the shower was very low, so there was no force behind the water.

Plussat: Lovely rooms but too much wrong with them fully refurbished but need to get their act together

Miinukset: We had to change 4 times into 4 different bedrooms because of things not working we were sent first to one that someone was already in ! No lighting in one room lamps didn’t work had to rely on bathroom light !Then this morning we had to wait one hour and two mins for our breakfast ! They only had one staff member on which was ridiculous Lots of mistakes made : I was refunded my money : when it arrives in my bank account

Plussat: Clean, comfy beds

Miinukset: Thin walls, could hear everything from neighbours.

Plussat: Location was very good, staff were all extremely helpful. The bar was nice and the food was excellent, so the value for money for the stay was outstanding. I would stay there again if visiting the area.

Miinukset: Very minor detail at breakfast, no decaf coffee! luckily I had my own and they were very happy to sort me out with some hot water and milk. the walls are pretty thin between the rooms so I could hear my neighbours, again I was lucky they were not the noisy type. biggest disappointed was the wifi it was usable to get email but not for watching a movie on the ipad.

Plussat: Very reasonable price food was good and all the staff were very good

Miinukset: All was good so this is not applicable

Plussat: The room was comfortable ,good value for money ,dinner was very good ,the staff excellent

Miinukset: continental breakfast with crossoints, and ham and cheese would be nice to be available ,bacon needs to be more crispy did not like the sausage .also fried egg could be better. I know it is under new management and am sure it will improve

Plussat: Excellent food at reasonable prices.

Miinukset: Floorboards creaking from room above, rooms a little dated/tired, but overall great value.

Plussat: Terrible place to stay never ever go really rude and disgusting

Miinukset: Everything

Plussat: Mixed grill

Miinukset: All good food was excellent

Plussat: Good size room and friendly staff

Plussat: A very cozy hotel, staff is very helpful and nice, rooms are clean and nice. The room has everything one might need, highly recommend for a cosy stay in the countryside!

Miinukset: The location is rather distant from all the surrounding towns thus it is not too good if you're traveling without a car. A taxi service is there though!

Plussat: Comfortable bed, lovely rooms, food is amazing. Staff are very helpful

Miinukset: Water pressure is terrible and really needs addressing, this is our 6th stay with Bowburn Hall and 4 of these we have had problems with water pressure at all different times of day, if your on the groud floor its fine, however 1st or 2nd floor its terrible and you can even get washed properly its that bad.

Miinukset: Being told I had booked room only even though I booked and paid for breakfast. Then trying to be charged breakfast on checking out even though I had already paid when I booked. This was done by the same manager who booked me in. Very disappointing

Miinukset: was expecting executive room with luxury bath as indicated in the confirmation i got sent. was given the most basic executive room and when i complained i was told i had to request the other room. No option to move as all rooms full. Partner not happy with meal size felt not worth

Plussat: Staff were lovely and room was nice

Miinukset: Me and my partner booked a deluxe room with brass bath tub. When we got there we got told we had been ‘upgraded’ to a chalet BUT in fairness it wasn’t as nice as what the deluxe room was! Smaller bath in chalet than the deluxe room - dirty towel half a roll of toilet paper - WiFi wouldn’t connect to telly went and told staff and said go back to room and they will sort it - never got sorted :/

Plussat: Amazing staff and lovely rooms. We shall be back again when everything returns to normal.

Plussat: Was upgraded by surprise when arrived to One of the lodges outside, beautiful!

Plussat: we loved every aspect of our stay breakfast fantastic bedroom and every area of property spotlessly clean toasty warm on a very frosty night will stay on every trip to durham now as best b and b we have ever stayed in many thanks to owner for brilliant service

Miinukset: one word nothing

Plussat: Made to feel very welcome and Martin gave some great advise on the local area. Would definitely stay here again :)

Plussat: Easy access to & from Durham by frequent bus service (10 mins from centre), lovely room, delicious breakfast & friendly host.

Plussat: Very close to Durham next to a pub. Close free street parking. Staff very friendly. Rich Breakfast menu.

Miinukset: we found the mattress too soft.

Plussat: Convenient location for Durham and breakfast was excellent

Miinukset: Nothing all was good

Plussat: Martin was very welcoming and his instructions about placed to eat nearby as well as getting into Durham were perfect. I had to leave a day early because of Covid-19 and he was very understanding. I hope that he continues and thrives once the pandemic passes.

Miinukset: Arriving as a pandemic swept the globe!

Plussat: It was a very spacious room and it had all the facilities needed for a pleasant holiday. The host was very nice and every morning he cooked excellent breakfast.

Plussat: Nice clean guest house

Miinukset: Very small bathroom- shower and hand basin. Bed wasn’t the comfiest.