East London hotellia

Plussat: the food was magnificent, the room was stunning, the service was out of this world!

Miinukset: The check-out process was a bit slow for my liking and some of the expenses were not included in the invoice.

Plussat: The room it was amazing.

Miinukset: The pool was dirty, the food was average.

Plussat: The beach, the privacy of our suite, the helpfulness of staff, the food was excellent

Miinukset: Nothing

Plussat: Ask any of the staff at Prana how they are doing and they will almost certainly reply, "Excellent." After a few days there you will no doubt feel the same way. The walkways at Prana take one not just through, but under the canopy of a lush tropical forest filled with a choir of birds. The rooms are palatial and opulent and the food makes one want to savour each mouthful. The beautiful beach, excellent spa and amazing service round off what is just a real treat.

Plussat: View to die for, reliability of service and staff all warm and helpful across the various responsibilities. The pool and garden staff just on a fun job without hassles. The staff at main security gate simply amazing.

Miinukset: Toe to toe eating and consistent requests to decide what to eat and when by 09H00, is really too much. I want to make a decision what to do and eat when I am ready to, instead of being pushed into it.

Plussat: The food, the staff, the cottages, everything...

Miinukset: I actually have no words

Plussat: Excellent location and place finishes

Miinukset: It is rather suited for bush lovers. If you don’t like snakes definitely not for you, one snake came out while eating breakfast. It would help to make selection of cold breakfast available for self service instead of restricted B&B type 2 option menu.

Plussat: The lodge is generally beautiful. the fact that there are reservations for the meals also plays a huge role. The one thing I think the hotel should consider in the near future is having activity boats by the beach. This will be more attractive. I think should you have this item on the list, Prana Lodge will be the only lodge in SA that has this, this will almost make the lodge feel like some sort of ISLAND. Should you need more details about this kindly contact me.

Plussat: breathtaking

Miinukset: Nothing

Plussat: Everything! Unbelievable as always, attention to detail. Food amazing.

Plussat: Staying in the annex easily access to leave at 5am

Miinukset: Certainly not the luxury of the in house bedrooms, missed a bath.

Plussat: The breakfast was superb, we enjoyed it. The dining area is very welcoming and the waitress was very cheerful and helpful. The room was so clean and beautiful.

Plussat: Great Place!

Miinukset: I really loved the place, it feels like a hotel. I would definitely book it again!

Plussat: Clean, well equipped room with king bed. Bathroom was also spacious and clean. Breakfast was good continental food (standard variety for a guesthouse) and omelette made on request. Service was very good - Nozi took good care of us.

Plussat: Friendly, warm & homely

Miinukset: The draft.

Plussat: The bed was extra comfy, staff extra friendly and breakfast extra delicious. Absolutely fantastic venue won’t stay anywhere else

Plussat: Outstanding breakfast Location central, secure and quiet. Propeerty beautiful, sumptuous and spotlessly clean Staff and management impeccable in every way

Miinukset: nil

Plussat: Rooms were comfortable & spacious Breakfast was great Quiet neighborhood

Miinukset: Would have preferred a completely private bathroom , however we did request a king size bed and this may have been the only room with such a bed

Plussat: Large clean room with king bed, microwave oven, fridge, few plates and cutlery. Bathroom was also spacious and clean. Breakfast was good continental food (standard variety for a guesthouse) and omelette made on request. Service was good and staff was friendly.

Plussat: Staff is definitely customer focused

Plussat: Good sleep - good quality bed and quiet location. Good breakfast with view over the dam.

Plussat: The staff went out of their way to make my stay comfortable. They even organised an early hot breakfast for me because I had an early flight to catch. The sauna was an added luxury. Great view and woke up to the sound of birds.

Plussat: Beautiful , spacious room with a view onto the quarry lake . Great facilities , well maintained , neat and tidy.

Plussat: Healthy and nice breakfast... with beautiful lake view

Miinukset: Security, privacy and conveniently positioned ...

Plussat: Clean and very safe

Miinukset: Parking

Plussat: The ambience, the breakfast (the orders - personalised with Bunny coming to our table to take same). Asked to be moved - effected (due to another guest departing that morning

Miinukset: n/a

Plussat: Comfortable, large room, reliable Wifi, tasty breakfast and super service - what more can you ask for?

Plussat: I had a great stay at The Quarry Lake Inn. Great service, friendly staff and good breakfast. You also feel very safe and secure.The rooms where clean and excellent linen and comfortable beds. Would definitely stay there again, if I need to visit East London again. Highly recommend it.

Plussat: Great hotel. Friendly staff

Plussat: Plenty of space in room. Good breakfast and plenty of variety.

Miinukset: Nothing

Plussat: Very neat and clean. Breakfast was great. Staff was very friendly.

Miinukset: The only thing which I didn't like was sharing bath rooms. It was uncomfortable.

Plussat: See More Guest House has a very beautiful environment, Lovely and calm, its ambiance was beyond expectation. I really had a great time and the Host were nice and friendly. Overall, i recommend SEE MORE GUEST HOUSE to anyone travelling to East London, You will thank me later.

Plussat: Everything was just perfect

Plussat: We were so grateful that they were able to accommodate one of our staff members at 21:45 at night when I made a booking. Thanks so much.

Plussat: Great place for a stopover in East London. They serve the best breakfast I've ever had at any guesthouse.

Plussat: Excellent customer service, everything exceeded my expectations

Miinukset: Nothing

Plussat: Very neat. Breakfast was great.

Miinukset: Location was not ideal for what I needed to do, but that was not their problem. I was unaware that the room I chose shared bathroom facilities with others, but again my mistake.

Plussat: Breakefast was very good . Very pleasant and helpful management and staff

Miinukset: Room space was not enough

Plussat: Excellent service

Miinukset: Bathroom is bit far from the bedroom. If you someone who wakes up at night consider room with en suite.

Plussat: Breakfast was great. The view was exactly as expected. Sue and the staff were very friendly and helpful. Made the visit worth while.

Plussat: healthy breakfast, clean environment, lovely management, private and cool area.

Miinukset: communication/orientation of where to get what at what time was not that clear.

Plussat: Susie is a wonderful host, the facilities are beyond what I expected. Bed was super comfortable and the breakfast spread was fit for a King

Plussat: We had an amazing time with my family and the breakfast was scrumptious and views wonderful. Great experiance overall.

Plussat: Monica was an angel during our stay My daughter can’t stop talking about her Thank you Sue for assisting, even though you were away on your birthday I highly recommend this warm, beautiful place!

Plussat: Great views. Comfy accommodation. Excellent location. Friendly staff.

Plussat: The host is so lovely,so helpful. thank you. took care of my granny and mom

Plussat: I was treated like a king. The breakfast was delicious,the whole service was world class service. Big up to the staff working the for the good service and professionalism...

Miinukset: Nothing, everything was on point

Plussat: Amazing lil place in the middle of nature but so close to the city! We really felt like in the jungle and breakfast was awesome !

Plussat: Stunning views,comfortable accommodation,, loved the peace and tranquility

Plussat: Thé area and guide . Also the owners

Plussat: Lovely food and enough . Enjoy game drive and Quatbikes with Branden.Very good ranger.

Miinukset: Very cold in tent at night. Need upgrading. Did not see that much game

Plussat: The staff were truly amazing (especially our super friendly guide, Branden). The accommodation is absolutely wonderful, with spectacular views over the reserve. The game drive was fantastic, with very knowledgeable and skilled guides (again, thank you Branden, and Johan).

Miinukset: Only the shortness of our stay!

Plussat: Personalized experience due to assigned game ranger set inkwenkwezi apart. Home cooked traditional meals were delicious

Plussat: Bush camp is nicely done. It feels like an experience.

Miinukset: Lack of clarity about what is included, which is a shame because it is actually good value for money.

Plussat: Service friendly, food excellent, facilities v. entertaining, staff wonderful, animals great - loved the white lions & v. good elephant talk,, Our personal warden, Tiffany, really went the extra mile for our family group. After a full & hectic Sunday she happily took some of the family on a 2 hr night drive, ending at 11 p.m. Then she saw us off smiling the next day.

Miinukset: The roads - Tiffany drove in relaxed, competent fashion, but the roads are really poor, rutted, rocky & bumpy.

Plussat: Amazing value for money. Had a wonderful time. Beautiful setting, great staff, great food. Would go again and highly recommend

Plussat: Food was phenomenal. The guide provided by the game reserve was friendly, professional, very available and very accommodating. Kitchen staff were friendly and every meal was delicious. Game drives were excellent, tent/cabin was beautifully rustic.

Miinukset: Minor technical issues with electric blankets and safes. These were fixed immediately, with impressive responsiveness. Besides minor annoyances, everything else was fantastic.

Plussat: Everything about the property.

Miinukset: Nothing

Plussat: Jahan, our guide was responsible for our game drives, accommodation, food, etc - the perform private game resort host and private ranger. Was a unfirgetabke experience. We brought our nephew and his wife from europe - could not have presented South Africa any better.

Miinukset: Nothing!

Plussat: The staff were amazing and very welcoming we would defenately go back for a holiday with the kids. The lions were a pleasant surprise too❤

Miinukset: Nothing

Plussat: Staff are friendly Food delicious Animals near the rooms

Miinukset: Hot water in shower got cold

Plussat: The room was warm and comfortable.

Miinukset: The fact that when we got to the dining room for dinner the food(buffet) was finished.

Plussat: The super was very nice and our waitress was very good. the Tour guide was extremely nice.

Miinukset: Being misled to believe that the cost for breakfast was included in our booking fee.

Plussat: The staff here make the property so amazing. They are all so nice and accomodating. The hotel was nice and quiet and the game drive was great.

Plussat: The Game Drive was nice

Miinukset: Shower at the bathroom was not working

Plussat: The location

Miinukset: The electricity supply went down - no backup generator for the section where we stayed.

Plussat: The staff were brilliant. The room was superb. The breakfast was good.

Miinukset: The meat at the BBQ dinner was very tough. The optional game drive was notable for its lacking of game

Plussat: The location was perfectly what I was looking for, hide away from the City, wasn’t too far from the city should you require something urgently and they offer the services of your own choices! The friendliness of staff, they go out of their way to meet your expectations and in most cases they have exceeded them. The food was Bon appetit. The comfort of the rooms!

Miinukset: There is no network reception on the premises though I do not blame it on them but you need to be in certain areas to get a reception and also the accessible road to the lodge, though tarred road but terrible potholes! municipality must work on them. It’s winter and if only we could have provided heaters on the sitting Lounges or Dining areas then the stay would have been perfected by that

Miinukset: Additional cleaning behind beds and under cupboards to be done.

Plussat: Everything was to our satisfaction from where they are situated, to their amenities as well as the price.

Miinukset: Shower caps and pool not up to scratch.

Plussat: Very good breakfast. Extremely friendly and efficient staff. Comfortable and very clean rooms.

Miinukset: Was concerned about the location but it was not bad at all.

Plussat: Excellent property, fantastic rooms all themed in animal i.e lion, leopard, etc They even washed our car !

Plussat: Everything

Miinukset: Nothing

Plussat: Close to to event

Miinukset: Good

Plussat: the food parcel for the race morning

Plussat: The staff they value their customers

Miinukset: I never notice anything, as I come late for sleep

Plussat: Prompt response by staff to fix things that ought not to occur for a 4-star grading.

Miinukset: Dusty rooms; Lack of face towels, gowns, slippers, necessary utensils and cutlery for a 4-star grading. Malfunctioning lights, slow water drainage, loose hanging curtains, etc

Plussat: Nothing

Miinukset: Internet and tv did not work

Plussat: Sea views only

Miinukset: Telephones not working no wifi; no champagne glassses

Plussat: The space and comfort of the room. View was exceptional with nice sunrise with fresh breeze while balcony is left open.

Miinukset: For the room I was expecting basic like gown and a bubble bath. Telephone not working making very hard to book room service. TV remote not working.

Plussat: Courtesy of the staff and the cleanliness of the room and comfort

Miinukset: Nothing so far

Plussat: Everything else, especially the suite

Miinukset: For not indicating in the booking that breakfast is not included in the price

Plussat: The location is great and the rooms are a good size. Front desk staff pleasant and parking convenient and free. Spa good from a previous visit. Room service offered - at a tray charge. Well stocked bar in the hotel and 2 x mineral water in the room fridge. I landed up leaving my charger there (due to position of plug point largely) and they had it in a bag ready for me to collect. Nice to have a bath and a shower as well as a balcony.

Miinukset: Any rooms above the 4th floor require a long and not altogether safe trek through the hotel in more than 1 lift. The noise all night was totally unacceptable and a colleague who also spent last night had the same complaint. The coffee is ordered from room service came in a cardboard cup. There was only one plug socket in the whole room that is ridiculously far from the bed. There is a hidden (2nd) plug in the cupboard which is closer but still too far from the bed. R20 per cup of warm filter coffee in the restaurant. Wi-Fi was so weak it was unusable. No USB charger plug point. Extractor fan in the bathroom runs (loudly) 24/7. The in-room phone is ridiculously complex so I ordered room service from my cell phone via the switchboard.

Plussat: The room was specious and the bed comfortable.

Miinukset: The carpet in the passage didn't smell nice

Plussat: The room, the utensils or appliances, the cleanliness and the location of the property. Friendliness of staff is very good.

Miinukset: The fact that the phone in the room wasn’t working.

Plussat: Room

Miinukset: Comfy bed and spacious room

Plussat: I liked their breakfast. And the location it was in

Miinukset: Their rooms are a bit small,and our main issue was the fact that there was no door separating the bathroom to the bedroom. Like it was a bit uncomfortable doing your business in the loo/bathroom knowing there’s someone in the bedroom who hears everything or see everything. Lastly their breakfast times

Plussat: Clean and comfortable

Miinukset: Nothing in particular

Plussat: Friendly staff, absolute privacy, quiet room, spotlessly clean, upmarket bathroom fittings, ample sized room. Close to all amenities including shopping mall, garages and highway.

Miinukset: Nothing.

Plussat: I liked the atmosphere and friendliness of the staff. Good security.

Miinukset: None

Miinukset: There was no phone in the room,and you had to go to reception if you needed something

Plussat: Very nice, friendly staff, clean and comfortable rooms. Highly recommended.

Plussat: The room, activity, restaurant, enviroment

Miinukset: Not Enough coffee in the rooms

Plussat: Food at Restraunt was good, surroundings were peaceful, staff friendly

Miinukset: Second shower was not hot

Plussat: The location and views were great animals spotted daily from patio quiet and peaceful.

Miinukset: Linnen towels and general cleliness needs to be upgraded.

Plussat: arrived at night was a bit hard to find

Miinukset: towels

Plussat: Great location

Miinukset: You have to pay extra for everything, like getting the dishes washed or seeing the giraffe.

Plussat: We found the Areena Resort set in very beautiful surroundings, The staff from reception through to the house cleaners were very accommodating and friendly. All was good for us.

Plussat: Unfortunately didn't use the restaurant for breakfast but the dinner is value for money

Miinukset: They need to upgrade on their TV sets

Plussat: The location, beautiful views & nature reserve

Miinukset: Everything was perfect

Plussat: The wild animals and the secluded feel.

Miinukset: The warm water finishes quickly and the extra bedding had stains on them.

Plussat: The walking distance to the beach

Miinukset: The noise levels throughout the night and the fact that there was no one available to sort out the main dstv sound. We were moved to the next room and same issue

Plussat: Not much besides the bed was comfortable

Miinukset: no bar fridge the noise level in the room and the breakfast was really not inspiring

Plussat: Both very good

Miinukset: There was a member of staff that was obviously a trainee, feel it would have helped if this was explained to us or on his staff badge

Plussat: Situation is excellent and gardens are so well manicured. Breakfasts were amazing.

Miinukset: Air con was not working properly. Linen and towels wee clean but looking in need of an update. Pin lock in sliding door was totally loose

Plussat: The room the bar security guys were good

Miinukset: Time for

Plussat: Great location excellent facilities Good food

Miinukset: there was no free Wi-Fi even though it is advertised all over the place. We asked staff for help and got nowhere

Plussat: Great location. Very comfortable room. Lovely buffet breakfast.

Plussat: Super location, well equipped and very clean.

Miinukset: Possibly a little overpriced.

Plussat: I booked and paid for the interlinked two bedrooms and I did not get it. Phone in our rooms were not working.

Miinukset: False advertisement

Plussat: All was great

Miinukset: Parking is a bit difficult if you have a larger vehicle.

Plussat: good breakfast. But many of the things in the unit were not working and the doors and windows were jamming.

Miinukset: Cleanliness of the unit. I found an old crust of bread in the fridge. The key to the patio was too rusted to open the door.

Plussat: Location, cleanliness & staff.

Miinukset: Nil.

Miinukset: I was disappointed as I have stayed here before and loved it. This time, it seems that the standards have dropped. It was not as clean as I recalled. Curtain in my colleagues room hung loose. Shower water was slow in my colleagues room and shower was not clean in mine. Towels were worn.

Plussat: Breakfast - cater a bit more , eg , chicken Location - ok

Miinukset: nothing

Miinukset: Not having the gate remote and having to hoot for access Not enough parking

Miinukset: WiFi.. everything ok except their Wifi. This is the third time I’m reporting this and it has not improved.. you cannot lose customers because of this basic requirement.

Plussat: Breakfast was fantastic.

Miinukset: There were stains on the bedding, mould on the walls, showers dirty, walls cracked.

Miinukset: Brand new lamps on the bedsides (one lamps cords were still tied up) but could not be plugged into the electric socket as there was no adapter. When I brought it to their attention, the put in adapters but the one didn't work. Only 1 of the two lights in the bathroom worked. There was no light in the entrance passage where the coffee and fridge were making it difficult to see. The room chosen backed onto a communal area which was very noisy. Towels are old and need replacing, one had a hole in it. Fellow travelers had similar complaints.

Plussat: Breakfast is great. Proximity to restaurants.

Miinukset: Lights did not work in my bedroom

Miinukset: Cleanliness: a good thorough clean up is required. It’s very dusty and we all left with congested sinuses.

Plussat: The accomodation

Plussat: Comfy beds, clean facilities

Plussat: It was such a wonderful stay. The host is so friendly and makes excellent breakfast!

Miinukset: need a new bed in room 2

Plussat: Very nice host, good talk, comfortable room and good breakfast.

Miinukset: It rained ;)

Plussat: Peter and Tina were great.

Plussat: The owner was very friendly. The breakfast was really great.

Miinukset: Nothing

Plussat: Friendly persons comfortable beds clean facility not over crowded

Miinukset: The late check-in time...

Plussat: Great location, clean room and good view.

Miinukset: Furniture in the foyer dirty (cloth) and worn out (leather).

Plussat: Nothing

Miinukset: I was checked in at the occupied room , the Tv was not working and the lifts from reception is not working. Telephones not working and my children received the room keys after a while. Not happy at all.

Miinukset: The floor rug was wet bcoz of the air-conditioned or heater. The smell that comes from a wet floor rug was disturbing. They need to take care of that otherwise Regent Premier Hotel is my home away from home.

Plussat: The beach view

Miinukset: Limited towels

Plussat: Neatness and excellence

Miinukset: I don't remember

Miinukset: The 2 in 1 shower/bath.

Plussat: My welcome was just great, the lovely lady that helped me was so sweet and friendly. Professional is what i got and i will definitely be back. The room was amazing, the space and the way everything was placed and situated.

Miinukset: No mini bar in my room for some reason. No balcony chairs or tables outside x

Plussat: excellent menu was good

Miinukset: none

Plussat: Please take this as a positive feedback, linen was not enough for 2 people. The quality of linen was up to standard . You could have done better on this area. Please don't get us wrong we did not expect 5 star linen but acceptable standards.

Miinukset: The staff was exceptional, food was great and the reception in general was excellent.

Plussat: The setup in the room was very nice. Bed was very comfy.

Miinukset: There were no utensils or dishes to use.

Plussat: Everything was great about the accomodation including the free wifi

Miinukset: The bathroom basin was blocked and could not get the water out

Plussat: I loved the spacious kitchen even though it is a communal one. Loved that I could park my car right in outside my room.

Miinukset: Wifi connection very poor in the section ones in.

Plussat: Staff were friendly and very accommodating.

Miinukset: Everything was in order so no complaints

Plussat: The where no morning shoe and gown

Plussat: The neatness,the comfort of the place and the staff.