Eastbourne hotellit lähellä Congress Theatre

Plussat: I loved the spacious room and lovely view. I liked the friendly staff. The service in the Vista Bar was excellent.

Miinukset: Breakfast in the Artisan Restaurant was dry and unappetising. The staff on the floor are very good but the staff in the kitchen appear to be indifferent. I don’t know what they are like at dinner as I opted for the Vista Bar instead.

Plussat: Hyvä sijainti lähellä kaupunkia ja nähtävyyksiä, tilava huone josta parvekkeelta merinäköala, ystävällinen henkilökunta, runsas aamiainen*

Miinukset: *aamiaisella ei ollut tuoreita vihanneksia.

Plussat: S singlr room with bath and shower!

Miinukset: A slightly bigger single bef Air con was too much in bar and restaurant

Plussat: Location and good bar food. Very helpful staff.

Plussat: Excellent location for everywhere you'd want to go. Fantastic view from the room and balcony, overlooking bandstand, peir and the channel. Friendly staff and high standard of cleanliness.

Miinukset: Unfortunately our room was opposite the lifts and some guests decide they have to shout at each other, rather than use their indoor voice.

Plussat: Bed fantastic as i have a back problem i had no issues in fact i may have to change my bed at home now, breakfast was brilliant such a choice and even do gluten free bread as my daughter has a gluten intolerance,

Miinukset: Although we checked before arriving about gluten and dairy free with the hotel i feel they could have had more choice of dairy and gluten free meals on bar menu but we still ate which was fine,

Miinukset: Breakfast -> too busy, too noisy Not very tasty

Plussat: The hotel was very clean every where that i went. The staff were very polite and professional esp reception. They were also very helpful. The breakfast was very good and had a varied selection.

Miinukset: 4 1/2 ft double bed, but that is the norm in most U K hotels.

Plussat: Loistava sijainti, näköala parvekkeelta merelle, ystävällinen henkilökunta, aamiainen, tilava huone.

Miinukset: Aamiaisella ei ollut vihanneksia (paitsi grillitomaatit)

Plussat: Everything

Miinukset: Nothing

Plussat: View Balcony

Miinukset: Breakfast was appalling.. rubber fried eggs, cold scrambled eggs, over cooked black pudding, under ripe tomatoes all stone cold. Staff wouldn’t refund breakfast for 2nd day even though we said we were going to have breakfast elsewhere as it was so poor.

Plussat: Good breakfast, nice comfy bed. Excellent location

Miinukset: Nothing really

Plussat: The service very good and the bed wonderful

Miinukset: Buffet breakfast not 5 star

Plussat: The staff were very friendly.

Miinukset: Some of the downstairs armchairs were dirty. It was a bit pricey

Plussat: location and a very beautiful building

Miinukset: service for breakfast not as good as last time - tables not cleared of dirty/used plates and buffet breakfast dishes often empty even after requesting fresh supplies.

Plussat: Location and parking

Miinukset: Noisy room with air con unit below, small double bed & drinks far too expensive in lounge

Plussat: A traditional English hotel with a period feel and good old fashioned service. Well done the Grand Eastbourne.we will be booking again soon .fantastic afternoon tea .

Miinukset: some wet wether .but great bar and lounge

Plussat: The staff we are exemplary. Friendly extremely helpful and charming. The location has a old world charm and is quaint.

Miinukset: The radiator made a strange banging sound at night . But this was minor

Plussat: breakfast was lovely

Miinukset: dinner at the garden restaurant over priced and food well below average for a 5 star hotel

Plussat: Staff were excellent. And the food was very good. The building was lovely.

Miinukset: For an executive room it looked tired. Could not fault the staff or the main area's.

Plussat: Location is good

Miinukset: Poor condition, completely outdated both for common parts and room. Staff very slow.

Miinukset: Room was not up to standard for the price

Plussat: Beautiful hotel near the beach. The building is a well-kept gem and there are gorgeous tearooms, saloons, and patios. - superb cocktails - very spacious room and common grounds - nice restaurant - very friendly staff

Miinukset: nothing really

Plussat: I cannot commend the staff enough as they were polite, attentive and nothing was too much trouble. Now we had to pay a little extra for the sea view as you would expect, but the room had a panoramic view and was was well worth it. It was a very good size and the large bed was extremely comfortable. I will certainly be back and would rate The Grand higher that the "luxury" 5 star hotels in the big cities.

Miinukset: Have no complaints at all.

Plussat: comfort and luxury and good service

Miinukset: no gym facilities.

Plussat: Pleasantly old fashioned.

Plussat: The ability to relax in an informal atmosphere and a platform to brisk walks along the beach walkway.

Miinukset: No real dislikes

Plussat: The receptionists and porters were extreemly helpful and courteous.

Miinukset: restaurant looked a bit old fashioned.

Plussat: The Friendlyness of staff & professionalism

Miinukset: Staurday morning there was no utensils to pick up Coissants or rolls

Plussat: The staff and the facilities were superb. Staying at The Grand Hotel made a business trip a pleasure.

Plussat: quality of service, excellent breakfast

Miinukset: room very old and tired

Miinukset: the fact that I had a workman in my room changing the locks -I think I should have been offered another room or a price reduction

Plussat: everything "very Grand"will stay again

Plussat: Really lovely staff and very attentive and caring. We had a lovely room.

Plussat: Great staff

Miinukset: nothing

Plussat: Superb spot and views Lawn and garden

Miinukset: Rooms and corridors needs some freshening up!

Plussat: Single rooms were very comfortable with walk-in shower and not cramped like some single rooms

Miinukset: There are many steps and slopes in the garden not easy if one has mobility issues and many to the sea

Plussat: The location was great.

Miinukset: The breakfast was inedible. Greasy and really poor quality food.

Plussat: the view from bedroom. staff were friendly and helpful.

Miinukset: tinned mushrooms for breakfast. the lift is small.

Plussat: Comfy beds and good breakfast.

Miinukset: Smell of urine everywhere.

Plussat: The Hotel as a whole is very comfortable and accomodating.If the weather is good like I had the Gardens seating and views are exceptional.

Miinukset: Some cappuccino I had were disappointing .Served just.warm I did take it back and it was replaced. £3.50 is.quite expensive so it should be to your liking One meal I had in the Crystal room Ihad I did not enjoy.I had a free coffee because the staff noticed I left some of the meal

Plussat: Peaceful location Cleanliness Excellent staff

Miinukset: All good but maybe a few more vegetarian and vegan options might be in keeping with the times

Plussat: The bath

Miinukset: Bit noisy with door banging early hours

Plussat: The staff are excellent. I had stayed once before and when I booked this time asked if possible to Have the same room. I quoted a room number, but got it wrong. They corrected my mistake They put me in the room that I like.. The hotel goes out of its way to make your stay very enjoyable.

Miinukset: The only thing I would suggest is the pool is lovely. But it would be better if where the steps go gradually in the pool that they have a hand rail That goes into the pool. I know you have a ladder going into the pool the other end. But I find it difficult. I have Parkinson's and find the ladder type are difficult. Pools that have steps that go gradually into the pool usually have a rail. If this could be done Many people who have Parkinson's are wobbly or getting on in age having a bar that runs down the middle would be beneficial.

Plussat: Staff were friendly but not pushy. Room was great. Everything was clean and well maintained. Breakfast catered for all diets.

Plussat: The bed was absolutely beautiful... there was a dressing room between the bathroom and the bedroom, there was also the lovely little balcony with a table and chair out through the window! There was a clock radio/speaker which had Bluetooth to connect your phone so we could play music! Had a huge Jacuzzi bath and separate shower... both big enough for 2 people

Miinukset: I dont like honey and all toiletries had honey! Not a problem at all because I know I'm one of few and my partner loved them

Plussat: I specifically chose this Hotel in July for a 50th Birthday because of the Jacuzzi tub in the Deluxe room. Due to my traumatic circumstances, earlier this year in March I booked a budget room which I paid for at the hotel and they let me book in very early at discretion. The Manager could see the distress I was trying to hide and had kindly let me check in early. I was exhausted and really appreciated this. Last Month I was happy with the Deluxe room and Jacuzzi tub. There was a balcony with a sea view and I liked the extra complimentary biscuits and fruit, even though we were paying for the high standards. I like the fact there is a pool

Miinukset: Although I appreciated what the Manager did for me with the standard room in March, as a first impression I was put off by a very unpleasant smell coming from the bath taps. I didn't complain though because I had an extra early check-in. I was sadly quite disappointed with one or two things with the Deluxe room. The dressing gowns were made of an uncomfortable synthetic material (especially in the heat wave!) so my partner and I could not wear them. The cleaners told Reception I had taken the soap and shampoo bottles from the bathroom (which as I was paying for the room, assumed, that this was alright.) I was told that the bottles were £13 each if I wanted to take them and that other guests have "made this mistake." My partner did not appreciate the sarcasm of the Night Porter after asking for some teabags on the phone and was asked to be more specific with the response "they come in boxes of 100" My partner said it was the attitude. However, the Reception staff were very friendly. We really wanted to use WI-FI and this was a BIG problem! The Hotel did NOT tell us that there was a filter on internet access, even though I told a member of staff that I could not use Google. It was Currys that explained this to me but the member of staff told me it was my laptop. In fact it was not and I have managed to use Google Chrome in other Hotels to pay for and watch a BBC series. I love the fact there is a pool and it would be even better if there was a sauna and steam room because if there was, I would definitely re-visit.

Plussat: Breakfast was fine, room lovely with sea view

Miinukset: Only thing was my husband left a pair of new shoes at the hotel but when he phoned they had not been found.

Plussat: The breakfast was lovely as was the pool

Miinukset: Room was very small with a compact bed.

Plussat: Hotel was ok

Miinukset: The room we were given was small and very hot and stuffy. The windows were impossible to open to allow air in. Please stop me booking places in future. And there was only one towel in the room

Plussat: Helpful and communicative staff, decent location overlooking the beach.

Miinukset: Rather tired rooms with worn furniture, carpets and third rate shower facilities.

Plussat: We had a phone call on the morning of our stay to advise that the room we were allocated was not able to be used. However as they had not got any other rooms available they arranged for a room at a nearby hotel with a higher star rating plus upgraded us for the stay to include breakfast as compensation for the inconvenience. I was allowed to use their pool as that had been the reason for booking that hotel.

Miinukset: nothing

Plussat: Did not sample food,but restaurant look clean and tidy.room was way above expectations and staff friendly and helpful

Miinukset: Lack of iron but that is being pernickety

Plussat: Location

Miinukset: Rooms were very hot

Plussat: Sea veiw,value for money,fabulous staff

Miinukset: Everything was perfect

Plussat: breakfast was good as was the variety of offerings

Plussat: Great location. Frontline sea shore, just next to the Eastbourne pier.

Miinukset: No air conditioning. Room ok, but could be cleaner. No soundproofing, you can hear your neighbours.

Plussat: Break rest was good staff very nice bathroom very old looking need work on shower cubic

Plussat: This property is great rooms are spacious and comfortable with everything you need for an overnight stay. Reception staff are always really friendly and helpful. No doubt we will be back again in the future as a great base for a Sussex coast stay.

Miinukset: This was our third visit and only thing that had declined is the food. Good choice of cereal, roasts and hot food but eggs and bacon were over cooked. Fried egg was like a hard boiled egg.

Plussat: Close to pier, see view, no loud pubs/clubs as neighbors

Miinukset: Twin room but beds are like 10 cm form each other. There was no soap/shower gel but after adding it was sorted quickly

Plussat: The first member of staff to great us was lovely, young guy with short, light coloured hair, think he was local. Very friendly and helpful, excellent. We were given a room away from main part on third floor as the place was packed with very loud international students, so our room was quieter. Had breakfast twice the staff cooked us vegetarian sausages to order. Plenty of food, pastries, toast, fruit, yoghurt, cooked items for English breakfast. Lady who cleaned our room was very polite. Parking permit was given to us for £1 a day, just put it on each evening to cover next day, worked well. You just have to find a space on the seafront as close as you can.

Miinukset: Unfortunately the day we arrived a pair of men's pants were under the beds which had been pushed together to make a king sized bed. I was with my daughter and we wanted a twin room. The room was incredibly hot with a very small window which barely opened. View was lovely but hard to see round netting/ close stonework.They separated beds the next night, but the pants which we left by the bin weren't taken as they must have thought they were ours (despite us both being women! I guess they couldn't make the assumption though) When I raised what had happened the day we left, the guy on the desk, who was dark haired kind of Spanish looking/sounding, argued with me that I should have reported it on the first day. I said it was kind of embarrassing. He just kept telling me that "next time something like this happens in a hotel you should report it so we can deal with the cleaners'. It was like he was telling me what to do in a hotel. We are well-travelled! He was pretty much shouting at me as I left which made me feel horrible and put a damper on the day. What bothered me was it was extremely hot and the cleaners had a lot to do, I felt he was just going to fire someone over it. Breakfast was cleared away at 10 very promptly, despite the fact we'd had to wait 20 minutes for our vegetarian sausages. Lots of people who appeared to be staff seemed to wander around a lot not doing much. Often no one on the front desk and no security to the building as you didn't need a key to get to the lifts/stairs/room areas. Trying to cross the road outside is like dicing with death! Traffic is crazy but beach is opposite only a few yards away. Eastbourne- hmm bit dodgy not great! Pier is lovely though.

Plussat: Price

Miinukset: Room was very small but price paid reflected that

Plussat: did not have breakfast. The location was excellent it was only one nights stay and did not have any one thing to suggest needed upgrading.

Miinukset: nothing really

Plussat: Location and customer service

Miinukset: Didn’t get room cleaned every day and shower had leak as well as being too small.

Plussat: Beds were comfortable nice room bright and airy. Staff were very helpful and cheery and informative. Hotel in a very good position for nice walks along the promenade, also good for buses. Super pub close by doing very good food also some nights entertainment.

Miinukset: The cistern in the bathroom leaked causing puddles on the floor ,toilet needs replacing as it had obviously been like it for some time. No extractor fan . The whole place could be cleaner ,does need a bit of a refurbishment