Eastbourne hotellia

Plussat: I loved the spacious room and lovely view. I liked the friendly staff. The service in the Vista Bar was excellent.

Miinukset: Breakfast in the Artisan Restaurant was dry and unappetising. The staff on the floor are very good but the staff in the kitchen appear to be indifferent. I don’t know what they are like at dinner as I opted for the Vista Bar instead.

Plussat: Hyvä sijainti lähellä kaupunkia ja nähtävyyksiä, tilava huone josta parvekkeelta merinäköala, ystävällinen henkilökunta, runsas aamiainen*

Miinukset: *aamiaisella ei ollut tuoreita vihanneksia.

Plussat: S singlr room with bath and shower!

Miinukset: A slightly bigger single bef Air con was too much in bar and restaurant

Plussat: Location and good bar food. Very helpful staff.

Plussat: Excellent location for everywhere you'd want to go. Fantastic view from the room and balcony, overlooking bandstand, peir and the channel. Friendly staff and high standard of cleanliness.

Miinukset: Unfortunately our room was opposite the lifts and some guests decide they have to shout at each other, rather than use their indoor voice.

Plussat: Bed fantastic as i have a back problem i had no issues in fact i may have to change my bed at home now, breakfast was brilliant such a choice and even do gluten free bread as my daughter has a gluten intolerance,

Miinukset: Although we checked before arriving about gluten and dairy free with the hotel i feel they could have had more choice of dairy and gluten free meals on bar menu but we still ate which was fine,

Miinukset: Breakfast -> too busy, too noisy Not very tasty

Plussat: The hotel was very clean every where that i went. The staff were very polite and professional esp reception. They were also very helpful. The breakfast was very good and had a varied selection.

Miinukset: 4 1/2 ft double bed, but that is the norm in most U K hotels.

Plussat: Loistava sijainti, näköala parvekkeelta merelle, ystävällinen henkilökunta, aamiainen, tilava huone.

Miinukset: Aamiaisella ei ollut vihanneksia (paitsi grillitomaatit)

Plussat: Everything

Miinukset: Nothing

Plussat: View Balcony

Miinukset: Breakfast was appalling.. rubber fried eggs, cold scrambled eggs, over cooked black pudding, under ripe tomatoes all stone cold. Staff wouldn’t refund breakfast for 2nd day even though we said we were going to have breakfast elsewhere as it was so poor.

Plussat: Good breakfast, nice comfy bed. Excellent location

Miinukset: Nothing really

Plussat: The service very good and the bed wonderful

Miinukset: Buffet breakfast not 5 star

Plussat: The staff were very friendly.

Miinukset: Some of the downstairs armchairs were dirty. It was a bit pricey

Plussat: location and a very beautiful building

Miinukset: service for breakfast not as good as last time - tables not cleared of dirty/used plates and buffet breakfast dishes often empty even after requesting fresh supplies.

Plussat: Location and parking

Miinukset: Noisy room with air con unit below, small double bed & drinks far too expensive in lounge

Plussat: A traditional English hotel with a period feel and good old fashioned service. Well done the Grand Eastbourne.we will be booking again soon .fantastic afternoon tea .

Miinukset: some wet wether .but great bar and lounge

Plussat: The staff we are exemplary. Friendly extremely helpful and charming. The location has a old world charm and is quaint.

Miinukset: The radiator made a strange banging sound at night . But this was minor

Plussat: breakfast was lovely

Miinukset: dinner at the garden restaurant over priced and food well below average for a 5 star hotel

Plussat: Staff were excellent. And the food was very good. The building was lovely.

Miinukset: For an executive room it looked tired. Could not fault the staff or the main area's.

Plussat: Location is good

Miinukset: Poor condition, completely outdated both for common parts and room. Staff very slow.

Miinukset: Room was not up to standard for the price

Plussat: Beautiful hotel near the beach. The building is a well-kept gem and there are gorgeous tearooms, saloons, and patios. - superb cocktails - very spacious room and common grounds - nice restaurant - very friendly staff

Miinukset: nothing really

Plussat: I cannot commend the staff enough as they were polite, attentive and nothing was too much trouble. Now we had to pay a little extra for the sea view as you would expect, but the room had a panoramic view and was was well worth it. It was a very good size and the large bed was extremely comfortable. I will certainly be back and would rate The Grand higher that the "luxury" 5 star hotels in the big cities.

Miinukset: Have no complaints at all.

Plussat: comfort and luxury and good service

Miinukset: no gym facilities.

Plussat: Pleasantly old fashioned.

Plussat: The ability to relax in an informal atmosphere and a platform to brisk walks along the beach walkway.

Miinukset: No real dislikes

Plussat: The receptionists and porters were extreemly helpful and courteous.

Miinukset: restaurant looked a bit old fashioned.

Plussat: The Friendlyness of staff & professionalism

Miinukset: Staurday morning there was no utensils to pick up Coissants or rolls

Plussat: The staff and the facilities were superb. Staying at The Grand Hotel made a business trip a pleasure.

Miinukset:

Plussat: quality of service, excellent breakfast

Miinukset: room very old and tired

Plussat:

Miinukset: the fact that I had a workman in my room changing the locks -I think I should have been offered another room or a price reduction

Plussat: everything "very Grand"will stay again

Miinukset:

Plussat: Fantastic sea view.. lovely spacious room .. table and chairs to sit and enjoy the view. Big bed and extra pillows.

Miinukset: Be nicer if the window opened although there was a fan which we had to use as it was quite warm. Bathroom could do with a little revamp.. mastic around bath could do with re-doing and basin a bit worn. Although Clean looked a bit grubby. Worn out.

Miinukset: The check-in procedure was delayed, lengthy and demanded full payment for the whole stay before entering my room. I was told if If I didn't pay, I couldn't check in. Nowhere as I booked online did I see notification that I would need to pay in advance, on check-in. This is a very poor policy and against the tradition of hotel accommodation. On-line as I confirmed booking it asked what time I would arrive. between 11-12, I stated; it replied it would do its best to facilitate that. Around 1pm I was told I might gain entry to my room at 2.30pm. I arrived then. it didn't happen until 3.25pm with unsatisfactory, ridiculous walkie talkie contact with housekeeping; poor procedures and poor execution of cleaning rooms. Indifferent, unwelcoming, reception staff. Grubby, tired looking lounges The walk to my room (128) was along scuffed, chipped, dirty corridors and grubby room doors - very poor decorative state. My room was large (very nice) but huge, dirty windows - cracked hand basin, tarnished bath; grubby chairs with offensive stain on one arm; the bath water was never above 30 degrees unlike the basin temperature The window was above a huge, noisy extractor appliance which was switched on continuous 15-16 hours per day from around 6am. On the other side of the room is an adjoining door to room 127; I could hear every word of the latter occupants, including snoring and farting in bed at night. Both the cups in the room were wet. Complimentary biscuits were forgotten one day; I rang reception twice over a period of 40 minutes without reply - I held for 10 minutes and then again for 15 minutes, without reply; totally unacceptable; on the third occasion I got straight through; it then took a further 50 minutes to bring up the biscuits. I was shocked to see the decorative state of the hotel, (furniture, walls, room doors bathroom facilities etc.) and the poor service and indifference of the reception staff which felt endemic throughout the hotel.

Miinukset: web site states that parking is £4 per day the hotel charges £8 per day. this day and age nobody should be paying extra for wi-fi. after paying on arrival the reception told me I couldn't have a vat receipt for my stay until the morning. got to the reception in the morning, que was out the door.

Plussat: Everything

Miinukset: Coffe

Plussat: Ihana kaupunki ja mahtava tunnelma tennisturnauksessa. Sää suosi ja rantabulevardilla aina mukavaa tekemistä.

Miinukset: Emme saaneet huonetta, jonka varasimme, vaan meidät siirrettiin kellariin ns. City huoneeseen, missä ei ikkunoita lainkaan ja erittäin huono huoneilma. Henkilökunta oli myös erittäin töykeää. Muualla kyllä palvelu aina ystävällistä.

Plussat: The size of the room is fantastic. The beds very comfortable. Also I had a sea view which was a bonus. The reception was open really late which is unusual for Eastbourne.

Miinukset: It's extremely hot. I left the windows open while I went out for the day...when I got back the staff had closed them. The last night I stayed the guy on the desk was a pain refusing to bring some iced water to my room (they say in all the rooms this is available because of the heat)...he eventually brought it up which was just as well as they had cancelled my key a day early. He told me to leave my bags outside the room and accompany him back down to the reception desk to update my key...I obviously refused so after a bit of a huff he went and got the key!!!Also they didn't do my alarm call the first 2 days...luckily I woke up just in time to get out. The tea bags are absolutely disgusting. There was no remote control for the TV. ..they had to find me one. All the towels were not clean

Plussat: - Great location - Comfy beds -Modern bathrooms with good showers -Spare pillows and cover in room

Miinukset: - Switched rooms 3 times - First 2 rooms were honestly shocking Finger prints and black dirt marks on walls. Floor not vacumed Toilet not cleaned. Pubic hair on toilet seat. Dust everywhete around the rooms. Window sills not cleaned woth dirt and dead bugs. If kayak would allow me to upload photos I'd show you! - Staff on reception were just not welcoming and friendly. - One male manager helped with my complaint but the female receptionists stood talking in the back room for a good 5 minutes with customers waiting (even if its eork related at least acknowledge customets and advise them you'll be there soon)

Plussat: Turned up after a day of travelling to wrong room. Couldn’t understand the porter. Had to re book other hotel at 3:00am

Plussat: Everything it was a lovely hotel

Miinukset: Nothing

Plussat: parking

Miinukset: hotel was not what I expected...bad night sleep bed not good..i thoougth 50 pounds would have been about right price net curtains in dinning area ripped carpets dirty...

Plussat: I loved the sea views and how close the location is to the train station and the sea.

Miinukset: Room service.

Plussat: Great side views over the sea and heard a jazz band playing in the band stand on the sea front.