Eastbourne hotellia

Plussat: Everything else

Miinukset: Parking was horrendous

Miinukset: I was kicked out of the hotel. I was also problematic.

Plussat: Everything and breakfast

Miinukset: N/A

Plussat: The first member of staff to great us was lovely, young guy with short, light coloured hair, think he was local. Very friendly and helpful, excellent. We were given a room away from main part on third floor as the place was packed with very loud international students, so our room was quieter. Had breakfast twice the staff cooked us vegetarian sausages to order. Plenty of food, pastries, toast, fruit, yoghurt, cooked items for English breakfast. Lady who cleaned our room was very polite. Parking permit was given to us for £1 a day, just put it on each evening to cover next day, worked well. You just have to find a space on the seafront as close as you can.

Miinukset: Unfortunately the day we arrived a pair of men's pants were under the beds which had been pushed together to make a king sized bed. I was with my daughter and we wanted a twin room. The room was incredibly hot with a very small window which barely opened. View was lovely but hard to see round netting/ close stonework.They separated beds the next night, but the pants which we left by the bin weren't taken as they must have thought they were ours (despite us both being women! I guess they couldn't make the assumption though) When I raised what had happened the day we left, the guy on the desk, who was dark haired kind of Spanish looking/sounding, argued with me that I should have reported it on the first day. I said it was kind of embarrassing. He just kept telling me that "next time something like this happens in a hotel you should report it so we can deal with the cleaners'. It was like he was telling me what to do in a hotel. We are well-travelled! He was pretty much shouting at me as I left which made me feel horrible and put a damper on the day. What bothered me was it was extremely hot and the cleaners had a lot to do, I felt he was just going to fire someone over it. Breakfast was cleared away at 10 very promptly, despite the fact we'd had to wait 20 minutes for our vegetarian sausages. Lots of people who appeared to be staff seemed to wander around a lot not doing much. Often no one on the front desk and no security to the building as you didn't need a key to get to the lifts/stairs/room areas. Trying to cross the road outside is like dicing with death! Traffic is crazy but beach is opposite only a few yards away. Eastbourne- hmm bit dodgy not great! Pier is lovely though.

Plussat: I am always heartened by the welcome and the ease with which I can make my booking.

Miinukset: The rooms could be a little warmer....

Plussat: Very good value and a great breakfast. Helpful staff.

Plussat: Lovely check in, swift and cordial, lovely stay all round.

Plussat: Refer to previous review.

Plussat: Lovely area nice rooms and clean towels every day.

Miinukset: There were a couple of instances where people were very drunk and abusive to staff so a little unsettling.

Plussat: Very close to town centre, theatre , restaurants and right opposite the sea front / pier . Security door card are brilliant even to use lifts

Miinukset: Does need in places little up dating bathroom and windows , not great deal but would be nice.

Plussat: All very nice

Miinukset: Nothing

Plussat: nothing

Miinukset: it's not clean . don't have staff room it's very hot

Plussat: The staff were really friendly and great service, However the Hotel needs a HUGEEEEE refurbishment, It was like I was stuck in 1950 with the decor and the maze to find our room. Also the lift started making noises I thought it would change at some point to a transformer. Good Points - Location right outside beach and about 10 min walk to the Pier. - Staff very friendly and nice.

Miinukset: Bad Points - Needs a refurbishment and clean - A lot of homeless people around the town - Rooms need a bit cleaning as very old fashioned. - Do not go during lockdown as everything is shut. - Lift is Scary

Plussat: Good location on the sea front. The staff were friendly enough. Got a permit to park for the whole of next day which was only £1. The room was very small for a double, just enough room to walk around the bed. Kettle, tea/coffee provided. Bathroom was clean, as was the bedding, although bigger bath towels could be better.

Miinukset: Bad first impression. People smoking on the terrace, cigarette ends all over the steps. The hotel is obviously used for temporary accommodation for homeless people. Personally I wouldn’t stay here again, there are lots of better hotels for a similar price on the same stretch of seafront.

Plussat: Good value for money I had a cheap single room which was noisy as the air con systems were outside my window and were noisy. Situation is excellent easy access to Supermarket and plenty of food outlets

Miinukset: Quieter room although I appreciate I chose a cheap one

Plussat:

Miinukset: Room is too old. Tv doesnt work. Bathroom not clean.

Plussat: Price

Miinukset:

Plussat: So friendly and helpful. Amazing food.

Plussat: The cleanliness and the effort made by all the. Staff to ensure the best hygiene methods possible. The view. The food.

Miinukset: A bath would have been my personal preference but it was out of my price range.

Plussat: Excellent staff. Great rooms. Really good fish finger sandwiches!

Plussat: All good the hotel was better than the show we had come down to see.

Plussat: Gorgeous property with old school charm. Staff were excellent and very friendly. Location was perfect, we had tickets for a show at the Royal Hippodrome Theatre which was easy to get to and the hotel faces the seafront for perfect ambience.

Miinukset: Nothing

Plussat: Lovely, clean, friendly homely place. Food good quality well presented! Will definitely go back.

Miinukset: Nothing we didn’t like

Plussat: Excellent customer service from every single member of staff. Marvellous room and top quality food . They really made our 45th wedding anniversary one to remember. We will not be waiting to our 50th to return.

Miinukset: Being disturbed at night. This was in no way the fault of the hotel but caused by other inconsiderate guests returning from an event making a lot of noise shouting goodbye to each outside our room up till 1.00 am.

Plussat: Room and view are exceptional.I recommend the Cuckmere Room. The hotel is nice, staff are friendly and helpful and you will not be disappointed to pay a bit more but have a nice sea view.

Miinukset: Breakfast is not the best, but we only tried the vegetarian option.There is no actual parking for free belong to the hotel.You need to park on the back roads which is free.

Plussat: Comfort of my stay was excellent, and the breakfast was outstanding.

Plussat: the staff at the hotel give clients a warm reception and a very welcoming atmosphere. We go to visit our family in Eastbourne every 3 months and the Langham is always our first choice.

Plussat: One of the rooms was excellent, newly decorated and beautiful,

Miinukset: Some confusion over booking payment as booking reciept emailed stated paid in full but actually only half was taken so needed to pay remainder. Hotel staff very rude when dealing with this matter even though they said it happened all the time! Single room was appauling quality for £60 per night!

Plussat: The hotel was warm and friendly and beautifully decorated. Staff were friendly and efficient.

Miinukset: No car parking facilities

Miinukset: Finding the link to book on your website is like trying to find a needle in a haystack. That is my only complaint.

Plussat: The room had excellent views of the waterfront. Had the weather been more kindly(both full days spent in Eastbourne it rained non stop)the short stay would have been more enjoyable.

Miinukset: We could not find a suitable parking space for the car although we had reserved a secure allocation .Constant banging heard from rooms being renovated close by

Plussat: Friendliness and helpfulness of staff; breakfast very good and restaurant and lounge very comfortable.

Miinukset: bedrooms and bathroom adequate - no more

Plussat: the staff were friendly and the room was comfortable

Miinukset: bit quiet in the evenings entertainment would be good

Plussat: friendliness of staff

Miinukset: the seaview that we paid extra for could only be seen by standing in the bay window and even then it was limited

Plussat: Free parking outside hotel - but during peak times I don't think we'd have managed this. Twenty minute walk from the town centre, close enough but far enough away - hotel is right on the front so the route is all beachfront.

Miinukset: Dubious continental breakfast Old bathroom (orange-brown tiles - as fitted ie clean!), rubbish shower

Plussat: very friendly and efficient staff. Free WiFi.

Miinukset: smelly, dusty and old fashioned hostel-style accommodation. Dirty curtains, mouldy shower curtain, bathroom from 1972. Urgent need for massive updating.

Plussat: Peace and quiet. The hotel has a wonderful atmosphere. The staff are attentive, polite and helpful. Beutiful seaveiw a lovely gardens. Spoilt for choice with the hotel car park and almost unlimited on road parking. Although on a hill in the quiet part of Eastbourne there is easy access to the seafront.

Miinukset: All good

Plussat: Lovely sea view and good restaurant

Miinukset: The lift is rather small

Plussat: Lovely airy public rooms and gardens. Breakfast choice and service very good.

Miinukset: Bed size was far too small - more like a large single. The shower lacked water pressure. If you did not wish to eat in the a la carte restaurant there was no alternative other than sandwiches at the bar in the evening - so we went out.

Plussat: Breakfast and sea view

Miinukset: Bath too slim/narrow as was the bathroom itself - too small.

Plussat: Everything, the staff were wonderful , attentive nothing was too much trouble. The hotel is very special, so are the staff. I complimented the room attendant I saw, on how lovely the rooms were presented. Dinner was delightful, so full of flavour, and beautifully presented. This was a lovely venue to celebrate the wedding of Mr & Mrs Charalambous. We all had a wonderful time. I hope to return soon

Miinukset: Having to leave .

Plussat: My husband and I really enjoyed our evening meals, but were a little disappointed with the size of the room. Now know to phone the hotel to book a room and have booked already for 2 nights in November.

Miinukset: Size of room too cramped for 2 oldies although we managed o.k but would'nt have wanted to stay in it for a week.

Plussat: Very friendly staff and facilities were great

Miinukset: Bed was too smal should have gone for a twin

Plussat: Bacon was good and the tea

Miinukset: The seating in the bedroom was poor , some of the staff had a bad attitude we feel the restaurant meal wasn’t as good this time we stayed we wouldn’t eat in the restaurant again for that price if we go back !!!!!

Plussat: All staff are most pleasant, courteous and professional. Food and restaurant service is of a very high quality. There are ample and well furnished areas for quiet relaxation with attentive though not intrusive waiter staff. Most rooms are fairly compact but adequate for short stays although the customer may upgrade if he or she wishes. We have stayed here and held private functions on previous occasions and never had the least cause for complaint.

Miinukset: Customers may need to be aware that the hotel is more popular with the older members of society, but the upside to this is that there are few, if any, young children or teenagers belting around.

Plussat: Room was warm and there was plenty of hot water. Comfortable areas to sit and relax. Meal and service in restaurant on Friday evening was superb.

Miinukset: Saturday evenings service and meal was not up to Friday's standard.

Plussat: we stayed at this hotel because we attended a 70th birthday lunch and the hotel staff were excellent food was great and breafast equally good. a ross

Plussat: Particularly good for 'older generation'. Many years established

Plussat: I liked the common areas of the hotel and that people made a lot of use of them.

Plussat: overall atmosphere, clean & comfortable, excellent location, swimming pool

Miinukset:

Plussat: I likd the pool & the conservatory.I liked the complimentary coffee tea in room and snacks at the bar.

Miinukset: I would have welcomed fresh fruit at the buffet breakfast alongside the canned fruit provided.

Plussat: The room was very comfortable

Miinukset:

Plussat: \\\e loved its location and facilities. The attitude of staff and quality of service.

Miinukset:

Plussat: Warm welcome, comfortable bedroom, excellent breakfast, good service

Miinukset:

Plussat: Hotellin sijainti oli hyvä. Helppo lähteä patikoimaan Beachy Headin ja Seven Sistersin suuntaan.Merinäköala upea. Aamiainen kattava.

Miinukset: Hotelli sijaitsi ison tien varrella, joten liikenteen melu oli häiritsevä. Huone oli erittäin kuuma, ei ilmastointia.

Plussat: The breakfast cost £6.00 a day but well worth the money. Should have been going again Easter and May but because of the current situation this will not be possible but will go again when things improve. The staff are always helpful and couldn't do enough for you. As I always go alone this is a great hotel and very clean.

Miinukset: Nothing I could fault. This is why I like it so much.

Plussat: Always have a lovely stay at the riviera. Welcoming staff, lovely breakfast.

Plussat: The location and value for money. The hotel room is spacious with a comfortable bed and clean, bathroom a good size and a lovely shower. Staff friendly and breakfast very good. We always come back to this hotel when we stay in Eastbourne.

Plussat: The location is very good, right on the sea front with public parking on the roads around the hotel. My stay was off season, so the hotel was quiet, and we were actually discouraged from spending our money in the hotel! The comment from the eastern european staff member behind the bar/reception "I wouldn't recommend the beer, the pumps haven't been used for a while" made us decide to eat (and drink) elsewhere. He even gave us directions. However, the breakfast was very good and the rooms were very comfortable and clean. The showers are also great.

Miinukset: I really can't complain about anything in the hotel itself aside from the evening staff dissuading us from staying in and actively encouraging us to take our custom elsewhere for evening meal and drinks.

Plussat: the hotel was excellent good location just across the road from the sea very clean and friendly hotel nothing was to much trouble very tastfully decorated by the owner the food was excellent could fault it would recommend to friends and family and will definant stay there again close to sea shops and things to do

Miinukset:

Plussat: Good location . Friendly housekeeping - request for extra pillows was dealt with immediately clean , bright with an ambience of values of yesteryear.

Miinukset: initial reception - very unprofessional and dismissive . - however this was mentioned to management and an apology was forthcoming. Reception staff are the first impression of a hotel and can make or break a decision to be a repeat customer. The aftercare outweighed the initial impression.

Plussat: The staff were brilliant especially given the current Covid-19 situation we find ourselves dealing with

Plussat: Very professional service

Miinukset: Nothing

Plussat: Lovely seafront hotel, dated but still a fantastic place. Good food aided by really friendly and helpful staff. Lovely room. With all the amenities you would need.

Plussat: I is always clean tidy . U r made to feel very welcome

Miinukset: .

Plussat: location, staff great

Plussat: Nothing! The last time we stayed in a Best Western was in New Zealand.........that was what you called a "BEST" Western! No Comparison.

Miinukset: "Standard Double" was just about right. Once we found it ....... two 76 year olds , booked in....third floor you say? s'okay.. got a lift. What they didn't mention was we had to take the stairs a half floor down again to the 'broom cupboard' with our luggage! That's about how big the room was. Room looked out to the rear of the kitchen, nice bare walls opposite with nice picturesque sanitary pipes dotted about, and plenty of banging and clanking from the catering/kitchen staff below all day! Thank you all.

Plussat: Great location, good breakfast. Easy, free parking near by.

Plussat: Rauhallinen paikka, sopii hyvin lapsiperheelle. Kaikki tarpellinen on kävelymatkan päässä. Ystävällinen ja palveleva henkilökunta. Erinomainen hinta-laatusuhde.

Miinukset: Female staff member in charge of bar utterly unprofessional, rude and aggressive with customers and other members of staff. A disgrace.

Plussat: Olde world charm, polilte staff, traditional values.

Miinukset: Power showers would be nice, bathrooms perhaps could be upgraded. Bedroom maid service had not been completed by 1.30pm on the Saturday of our stay. We were only there for 1 whole day and wanted to rest after lunch, so had to make our own beds.

Plussat: Most impressed with the standard and quality of the decor and furnishings.Very tasteful.Only able to stay one night but will be pleased to stay longer in the future.

Plussat: Pleasant staff, value for money. Ideal frontal position with relatively convenient parking. Breakfast menu was good.

Miinukset: Only disappointment was the bathroom which, with cork tiles was dated and needed up grading.

Plussat: Nice big clean room with great sea views

Miinukset: The room had squeeky floor boards which was a bit frustrating.

Plussat: Convenient to where a relative was staying in a Care Home

Miinukset: Smoke in the Bar

Plussat:

Miinukset: Hotel room was in dire need of modernisation. Shower was very old, tiling and fittings very tired. Below standard for a 3 star hotel.

Plussat: the spacious public rooms and the service of drinks and coffee to guests including eighteen month old twins

Miinukset: evening meals not up to scratch

Plussat: Staff were helpful and courteous. The ambiance of the Hotel was pleasing.

Miinukset:

Plussat: staff were very helpful

Miinukset: Someone smoked a cigar in the lounge! I will be happy when the smoking ban in is effect. The bed was too soft for my taste.

Plussat: Clean hotel with decent sized rooms and attentive staff.

Miinukset: NA

Plussat: Breakfast was delicious and the young man serving was very attentive and efficient. View from our window was lovely and the hot water was plentiful.

Miinukset: I didn't like the tiny bathroom - not room to swing a cat. Also, the corridors to and from our room to reception were very narrow and dated. The property in my view is not suitable for older people because of those stairs and so many doors to go through! Generally I think the hotel was fairly clean but bearing in mind the current Corona Virus I felt more could have been done to ensure the room was really clean. I saw a cleaner cleaning the revolving door handles but she didn't do a really thorough job. At a time like this - this is crucial!

Plussat: Helpful and communicative staff, decent location overlooking the beach.

Miinukset: Rather tired rooms with worn furniture, carpets and third rate shower facilities.

Plussat: I upgraded to a sea room which really improved my stay. I loved having the window open hearing and seeing the waves.

Plussat: Older hotel, but it felt very homey, with a wonderful location, overlooking the beach, comfortable beds, clean rooms with a beautiful high-end restaurant with a great selection and variety.

Plussat: Lovely staff. Had dinner in the hotel and it was excellent. Breakfast was excellent too. Jhansi a working lift.

Miinukset: The bed mattress was fairly old and the making of bed could have been better. NO parking except on street and that is very limited.

Plussat: I was told I could collect breakfast in the morning, but both mornings there was none available.

Miinukset: It was ok

Plussat: I already placed a rewiew on Trip Advisor stating how great the hotel and straff was.

Miinukset: None

Plussat: Very friendly hotel and good breakfast.

Miinukset: Staircase from ground up to reception. Awkward with cases!

Plussat: Good location,friendly staff and good size clean accommodation

Miinukset: Nothing we can think of

Plussat: Kolmen hlö:n huone oli iso ja 3.kerroksen huoneesta oli upeat merinäköalat jopa kylpyhuoneesta. Alakerran pelihuone oli hauska, pingis, biljardipöytä ja darts viihdyttivät lasta. On oikein viihtyisä hotelli vaikka vähän nuhjuinen. Sijainti täydellinen. Tulisin uudestaan ehdottomasti.

Miinukset: Ilmastointi puuttui, mutta ikkunat sai onneksi auki ja merituuli oli vilpoisa. Aamupala ei mikään erikoinen, mutta sai kyllä päivän käyntiin (paahtoleipää ja kahvia)

Plussat: Nice breakfast and friendly staff.

Miinukset: Room colour pink and grey skirting board. Kettle and cups stored in a lower cupboard. No plug in bathroom sink reported it twice but nothing done. Heating came on late evening even in Feb. They switched off the heating system to save money.

Plussat: Good value and good location

Miinukset: It was basic and a bit tored

Plussat: Great location on sea front and near to town.

Miinukset: Television at Breakfast and in the bar area at loud volume on commercial channel = very irritating - and no one watching except a member of staff.

Plussat: The beds were really comfy and had lovely cosy duvets. I slept really well both nights.

Miinukset: The breakfast room was crowded and didn't have enough tables for everyone.

Plussat: The design of the hotel was so cool and funky and very clean.

Miinukset: The heating in the bedroom needed to be much warmer and also no hot meals especially breakfast.

Plussat: The efficiency of the booking in and the sunny breakfast room, felt no pressure

Plussat: good price

Plussat: Awsome suite with incredile view ower the sea. Very good location with tour buses stopping near, railway station close etc...

Miinukset: Some of the furnishing already a bit dated - strange mix of IKEA and design.

Plussat: location, price and quality

Miinukset:

Plussat: Good size twin disabled room, newly decorated, thick curtains, lovely breakfast and helpful staff.

Miinukset: some teething problems with recent work & equipment

Plussat: A nice room with an excellent view of the sea.

Miinukset: It would be nice if there was a mirror in the room, the only one was in the bathroom. The sockets were all in the bedroom but no mirror to see what you were doing i.e. electric shaver, hair straightners.

Plussat: The staff were very friendly and particularly so as they had only just opened (we were their first guests!!) but clearly the hotel was not quite ready so in the circumstances they coped very well! We look foward to an anniversary invite!!!

Miinukset:

Plussat: the position of hotel

Miinukset:

Plussat: Breakfast ok

Miinukset: Staff and receptionist attitude very bad and does not respect our request although we are disabled and they have no respect to Deaf and Deaf blind people because disablility priorty should comes first although we did inform them of our disability when we booked! This is a massively disappointed with waiter's attitude is disgusting regarding to seating as Deaf Blind need a very good light position even they don't care as they said the table is reserved! Our two room I booked have no hot water running till late as we all are supposed to have a good shower before going out inb the evening and I did report this situation and all they just apologised nothing more! Most of wallpaper peeled off or bubbled and lots of damp marked showing and bathroom not safe alhough one of bathroom radiator bracket is loose, rusting and not heating although it bit cold and both room is absolutely stinks no sweet smell. Our double bedroom flooring is bad as it is uneven and the bed is in slope not flat! The Curtain is not fully closed. Bathroom flooring tiles cracked and not safe as well! Ceiling light is not clean and disgusting! Other room have socket slightly loose and damaged and this is dangerous especially to Deaf Blind - I might report this to Health Enviroment regard to this poor conditon of this two room which is not safe! I have taken a lots of Photographs of this two room! Who do you think living in this poor conditions although we paid for one night!

Plussat: Location was good as it was right on the beachfront although the Pier was closed due to a fire in a nearby hotel. The extra cost of 1 pound to park your car in the side street per day was a bonus.

Miinukset: The room I stayed in needed some serious attention. Carpets and curtains old and shabby. The bed (double) was a pull out couch with one side completely hollow. The TV reception was not good at all and the shower over the bath was miserable and kept falling off the hook even though the water pressure was low. The central heating in my room was also not working. There were strange (building) noises all the time as though the place was moving. The only modern thing about this hotel was the key access to your room.

Plussat: Location was excellent for the pier and walking into the town centre. Breakfast was very good plenty of choice. Overall excellent value for money.

Miinukset: The decor just seems a bit dated.

Plussat: We were not in Albany Lions ( which was closed for some time )but in Mansion Albany, which was 200 hundred metres away. We had very nice room with a sea view and the staff of the hotel was so kind that they prepared a breakfast for us earlier. We were very satisfied.

Plussat: The welcome was friendly, room was warm, breakfast awesome!

Miinukset: The crooner who was singing until 1045pm on Friday, my room was directly above him!

Plussat: There was an attention to detail on arrival in the bedrooms, it was very welcoming and had a feeling of luxury about it. The bed was very comfortable and the bedlinen felt luxurious. The shower room was spotless and everything I needed was provided for. Although I had booked a single room I was given a room with a small double and this was a lovely surprise.

Miinukset: There was no soft lighting in the room so the ambience was a little spoiled by this, but it is not really a gripe, just something that could be improved. The television in the room did not have a great reception either. The room was very warm indeed so much so that I slept with the window open in November. Having said that, I would rather it was hot than too cold, but there was no means of turning the heat down so from the hotel's point of view, it seemed wrong to be wasting heating by letting it out of the window.

Plussat: I liked its seafront location, proximity to the town centre and to the devonshire conference centre (mission worship - purpose of our visit) and the welcoming breakfast/restaurant room

Miinukset: this isn't a complaint - just an observation. Getting into my room with the card was difficult due to a broken lock. Staff were helpful but it seemed the difficulties with accessing the room were already known before our stay and perhaps action should have been taken earlier. Not wishing to complain though

Plussat: Good location; friendly staff; comfortable bar and public areas. Good seview from room; clean bathroom.

Miinukset: Breakfast was basic - e.g. tinned tomatoes, watery mushrooms. Only an upright chair in the bedroom; TV had only 5 channels - no excuse for this in 2010. Noisy neighbour in the next room was somewhat trying.

Plussat: Good value in the recession, enjoyed the stay and very pleasant

Miinukset: nothing

Plussat: Good location

Miinukset: Quality of breakfast

Plussat: Ideally situated opposite the seafront and close to all entertainment/restaurants.

Miinukset:

Plussat: On arrival I put my door card in a safe place. It was so safe that I couldn't find it and panicked but the reception staff were very helpful and made me another one straight away and yes I found the original 5 minutes afterwards!.All in all it was a wonderful hotel with great reception to sit and relax. Very informal but very attentative.

Miinukset:

Plussat: Vale for money accommodation

Miinukset: Breakfast was cold and overcooked and dry

Plussat: Quick and efficient service

Miinukset:

Plussat: Breakfast was nice and late check out is good

Plussat: Breakfast is excellent easy to add to or subtract from.. staff friendly and cheerful.. Its a lovely old building with lots of character.. Great value for money.. easy location for everything we require when visiting.. Many thanks to the lovely staff, front desk, restaurant, housekeepers. That keep us coming back..

Miinukset: cannot fault anything.

Plussat: Hotel in a good place Old Toilet seat no nice cold tap in sink not working. Staff very friendly

Miinukset: Above as mentioned also had to walk down a corrider up stairs then another very spread out the room.

Plussat: Lovely staff...food..brilliant location...easy parking

Plussat: The staff were fab friendly helped us out anyway they could bed comfy breakfast yummy

Miinukset: Nothing

Plussat: All the staff were pleasant and polite. The food was first class and very well presented. The evening entertainment was good and varied singers. On-street parking is covered by an inexpensive day ticket supplied by the hotel. Many thanks for a nice stay with you.

Miinukset: A stain in the bath where the cold water tap had been dripping! but not bad enough to complain about.

Plussat: Bar man was friendly and girl on front desk was lovely- cleaning lady very pleasant. The hotel itself needs refurbishment particularly the bedrooms and common rooms

Miinukset: Breakfast was poor, staff very mean with serving portions. Tables dirty and food served cold. Bar closed at 10:30pm with no evening meals available

Plussat: The location was excellent for our visit and most of the staff were friendly.

Miinukset: The breakfast felt mean as the buffet was closely guarded by a member of staff. There was no extra anything and it felt like a school dinner approach. The bar was poor with a poor selection of drinks and poor opening hours. The bar seemed to close at 10.00pm.

Plussat: Thehotel was clean and staff very friendly

Miinukset: I would like to take my mother there but found it not very good for wheelchair users

Plussat: The fact that you had rooms available over Airbourne and for that the location is excellent.

Miinukset: Probably more a personal preference than a complaint but I have never found the dining room furnishing to be as good as at other 3* hotels. It is not as good as the Chatsworth or Lansdowne which I would chose above the Mansion if all else was equal. I have no strong views on the next two questions

Plussat: Very nice clean place that was close to the pier, shopping and the beach. The staff was helpful and courteous, and friendly.

Miinukset: No

Plussat: The hotel was adequate, but is dated and needs to be modernised.

Plussat: The hotel is on the seafront which gives brilliant views. The Staff were courteous and friendly and did try to help us when things went wrong. I also watched them with the mainly elderly guests and they were very patient and helpful.

Miinukset: The first room we stayed in had a tv that looked as if it belonged in a museum.... to be fair when we complained they replaced it with a new flat screen tv. The Shower was disconnected and looked as if it had been like that for a long time. When we were given a different room....no tv... and no kettle... and they could not give us one..... the hotel is being refurbished...but when I pay to stay in a hotel I do not expect to have to complain before I get a reasonable service. I asked for a room accessible by an elderly person and had to go down 9 steps to get to room.

Plussat:

Miinukset: Unable to get a coffee at 22.10 saturday night,no hot water in the room on both mornings,dinning room ran out of bacon at breakfast no substitute offered,diiner must be the worst I have eaten,other guests were of the same opinion,and monday mornig breakfast was cold must have been cooked for hours

Plussat: No good points

Miinukset: The staff were unfriendly and rude. The breakfast was cold. The general up keep of the building was poor. There was wires hanging out the ceiling etc. Our shower did not work properly, the toliet did not flush properly.

Plussat: The beachfront locaqtion

Miinukset: The bedroom & ensuite had obviously had the start of refurbishment and the ensuite espically was not up to standard. The heat of the hot water coming from the hot tap I thought was dangerous for the elderly or the young children.

Plussat: The room was very spacious.

Miinukset: Electric fan did not work.

Plussat: Friendly and clean.

Miinukset: We were in one of the bedrooms that had not been refurbished.

Plussat: The staff were as welcoming and helpful as usual, always a pleasure to stay there. The room was excellent , clean and very comfortable. Hope to return when conditions allow.

Miinukset: Unfortunately breakfast wasn't available even if I wanted it.

Plussat: Friendly and comfortable

Miinukset: I can say there’s nothing wrong at all

Plussat: The lady at reception was so kind and welcoming.

Plussat: The room was very spacious and clean great value for money

Miinukset: the shower was very very hot to hot and we couldn't seem to turn it to get cooler and there was no one at reception.

Plussat: Joy is so nice and friendly.

Miinukset: It was not anyone's fault but it was exceptionally windy in Eastbourne this weekend and being on the top floor it was quiet noisy due to the wind

Miinukset: The fact it was shut might have something to do with it and no refund not happy

Plussat: I stayed at the Hotel in March & could not fault the service & the excellent breakfast, I will certainly stay here when I visit my son in University

Plussat: Very good breakfasts. Room very well appointed and decorated. Lovely large bath towels.Proprietor very helpful with arrangements for late arrival. Helpful parking arrangements.

Miinukset: No lift (but we knew about that in advance) but 47 stairs to room. No BBC1 on TV, BBC2 intermittent. No towels in room on arrival later than advertised check-in time. Shower operated well, but cubicle too small - kept hitting tap when moving around, sometimes shutting off the water! These are small points in an otherwise very enjoyable stay.

Plussat: Curtious staff. Clean, well equipped room and exellent breakfast.

Plussat: The guest house was very good, very clean, friendly staff, very good breakfast. Very good location just a couple of mins walk to the sea. It has been refurbished to a high standard. We had a lovely stay.

Plussat: The staff 'recent referb,location

Miinukset: In Attic room which should be sold at under 50 pouinds as small space and many flights of stairs to endure

Plussat: That the staff went out of their way to make me feel welcome and helped me a lot during my stay in Eastbourne even though I was only there for 1 evening.

Miinukset: The other guests on my floor were inconsiderate and made a lot of noise late at night, but this had nothing to do with the hotel or staff, just an unfortunate coincidence.

Plussat: Location. Owners. Breakfast and breakfast room.

Miinukset: Flights of stairs to reach room. small room and shower cubicle so tight it was difficult to turn round without knocking the water control and shutting the water off.

Plussat: Good breakfast

Miinukset:

Plussat: Location

Miinukset: small room,many stairs

Plussat: Good fast wireless Internet Access

Miinukset: Sausages could have been better

Miinukset: Fee for pets £25 almost the cost of the room!

Plussat: A shame the bar/hotel closed at 10.00pm

Plussat: Beds were comfortable, good size rooms. Staff were welcoming.

Miinukset: Could do with a bit a clean. Sweet wrappers behind desk, dust & dirt on carpets throughout

Plussat: Full English Breakfast, toast, cereal, orange or apple juice.

Miinukset: Bed was a bit lumpy and squeaky but room was adequate for cost.

Plussat: Very friendly and helpful staff

Miinukset: No problems at all. Everything was good

Plussat: Comfortable,clean and staff welcoming

Miinukset: Nothing!!

Plussat: Very friendly staff who all worked hard.

Miinukset: Dog barking in adjacent room - we were relocated to a better room on the first floor requiring fewer stairs. Very grateful.

Plussat: The room was warm and a nice size with toilet and shower. Nice pleasant stay for one night.

Plussat: Bargain price, friendly staff, great location, clean and tidy.

Miinukset: Room too hot. March with radiator off, covers off the bed, window wide open. There was heat coming from somewhere!

Plussat: Location, staff were lovely

Miinukset: Cold dribble shower, totally unacceptable

Plussat: The breakfast was excellent and the wait staff were very helpful. Check in and check out were efficient, no waiting. The beds were quite comfortable.

Miinukset: Bedspreads were worn and dated.

Plussat: nothing.

Miinukset: Two large coach parties - do not go if you wish to have any form of personal service - breakfast was poor - limited choice - no fresh fruit, tomatoes "off" the menu - crowded room (coach parties) - no toiletries provided in bedroom. Room was on 3rd floor - large gap under door - you could put your hand under it! No water provided in room.

Plussat: Very clean room in a perfect location. The staff were friendly and the breakfast more than we expected. Was surprised to find this was only a 2 star hotel as it felt more like a 3 star.

Plussat: The friendly environment and the cleanliness and the closeness to all the facilities that Eastbourne has to offer.

Plussat: We only stayed over night but found the Hotel, Staff, Guests and Room wonderful which made our stay memorable. Oh yes and the Breakfast because it was served to our table and not Buffet style was a real hit.

Miinukset: The only thing we would like to suggest is perhaps Double glazing, not the fault of the Hotel but the Night Club on the pier good grief how did Eastbourne allow that? the noise was awful until about 3 a.m. in the morning.

Plussat: Very good location and good value.

Miinukset: There aren't much bad points. But you can say, tv is antient, some day it was noisy out side until 2-3am.

Plussat: Location being very close to shopping center and sea front minutes away, View from hotel room of pier and sea front, cleanliness of hotel in general

Miinukset: Evening entertainment is very old fashioned, Lift works very slowly, Excessive noise from Pier Nightclub until 4 O'clock in morning, so unable to sleep as no double glazing fitted.No parking available even when indicated there was. Full English breakfast well I only seemed to get half a one.

Plussat: We were attending a function at the Hotel and have stayed at several Hotels in Eastbourne previously. This Hotel seemed ok but was very poor by comparison to others and was relatively expensive.

Miinukset: We were the only guests but we were given only between 08.30 and 9.00 for breakfast on a saturday.. The room was clean but basic, the tv only had 4 channels. Breakfast was very poor quality and would have been rejected in a workmans cafe.

Plussat: Good location, good facilities. Helpful owners. Comfortable warm large room with en suite. Good breakfast. Additional bonus was the use of a microwave for evening meals, a very good children's room and PARKING. A must for Eastbourne when all the roads seem to be metered.

Miinukset: Nothing to dislike.

Plussat: Friendly and helpful owners, always a comfortable place to stay.

Plussat: Excellent, very large spacious rooms very clean, The best B&B I've stopped in, 100% value for money

Miinukset: No faults

Plussat: absolutely fantastic service. The B&B was extremely clean, the staff were fantastic. as for the breakfast, the food was amazing, great work cannot wait to visit again.

Miinukset: nothing,

Plussat: Location was great for our requirements. Room was comfortable and staff were friendly

Miinukset: Breakfast could have been better. Coffee in the pot was cold.

Plussat: Comfortable good sized bedrooms, good breakfast

Miinukset: Pillows

Plussat: Everything was immaculate and food with service excellent

Plussat: IIt was clean and accessable

Miinukset: Due to issues with the Covid-19 scare breakfasts were not being being cooked but we were offered a brakfast in to room delivered at 08.00 consisting of a boiled egg and some cereal, milk etc. which we declined. We were in Eastbourne to see a show on our second night which was cancelled due to Government guidelines so we decided to curtail our stay but were still charged for the 2nd night B&B which I believe to be out of order.

Plussat: It's a very centrally situated hotel, well furnished and decorated. The staff go that extra mile for you by providing tea & coffee during the afternoon if you wish to return to the hotel. The breakfast has several options and public rooms are light and airy. The outer door is always locked, which makes it an ideal hotel for singles particularly women who may be nervous on their own.

Miinukset: Don't know about disabled access as you have to climb steep steps to the reception. Once inside there is a good sized lift.

Plussat: Comfortable room, excellent location, breakfast and very good staff which were helpful and polite.

Miinukset:

Plussat: Under new management, looking forward to return to a better breakfast.

Miinukset: breakfast a cooked one would have been better

Plussat: Price

Miinukset: Dirty and second hand socks in the bed very old fashioned furniture

Plussat: Just an all round good hotel

Miinukset: It's nothing really but when you fancy a biscuit with your cuppa, they don't provide them. That's our only grumble

Plussat: room was confortable and clean

Miinukset: nothing

Plussat: Massive bed Very Clean Greater shower facilities

Miinukset: Nothing

Plussat: Clean, bright and comfortable accomodation. Polite efficient staff . Good food. Value for payment.

Miinukset: No dislikes

Plussat: Welcoming, efficient check-in, room as described with the facilities one would expect

Miinukset: None

Plussat: We booked a twin room and it was very spacious. As it was a corner room, it had windows on two sides with pleasant views. Great to see a proper bath tub and not just a shower! Excellent breakfast - service and food. Live natural yoghurt, and tasty proper sausages. Very cosy, and a traditional British seaside hotel. It was very helpful for the hotel to supply parking vouchers for street parking outside.

Miinukset: Nothing major. It would be perfect if it had sea views, but it is one block from the sea (which I was aware of when booking).

Plussat: very clean bedroom , staff excellent, food very good, enjoyed my 4 days thanks

Plussat: Location very close to beachfront

Miinukset: Felt like we had booked into old age home! No young people at breakfast just old people.

Plussat: Room was clean and comfortable. Radio alarm was very useful. Staff were friendly and helpful.

Miinukset: Shower was not very warm and a bit of a trickle.

Plussat: Price

Miinukset: Early breakfast on a sunday - only 1 sitting at 8.30 am

Plussat: Nice quiet hotel, staff very friendly and close to tennis courts/town centre and beach

Miinukset: Shower water pressure was poor and curtains were very thin thus woken by sun into window very early.

Plussat: Locality and adjacency to railway station and town centre Did make me toast as too early for fixed time breakfast

Miinukset: 8.30am breakfast was too late for business meetings - no flexibility Had difficulty actually attracting attention to gain access on arrival

Plussat: Friendly staff. Close to Devonshire Park for the tennis.

Miinukset: No flexibility on breakfast times - set at 8.30am on a Saturday!

Plussat: Awesome breakfast. Owners very helpful and accommodating. Their doggie is sooo sweet :-)

Miinukset: Nothing.

Plussat: Karen and Mark were exceptionally friendly. Beautiful place to stay and the breakfasts were amazing.

Miinukset: Absolutely nothing to dislike here.

Plussat: breakfast was delicious and room super view, clean and is the 1st B&B were the room dint smell of dump.

Plussat: Location,easy to find parking

Miinukset: Nothing

Plussat: The people were friendly and helpful. The rooms were comfortable and clean. The dinning experience was excellent. A restful stay. Exactly what we wanted.

Plussat: Very warm welcome, Karen and Mark made us feel very relaxed.

Miinukset: Shower was very poor, one of the new shower heads with the balls in to increase pressure would do the job.

Plussat: Clean comfy room and helpful staff. We didn't eat at the hotel but the food looked good. It was easy and cheap to park and just across the road from the theatre we were visiting.

Miinukset: I can't think of anything.

Miinukset: People making a lot of noise coming back for the lobby’s party

Plussat: Bed was very large and super comfy. Staff friendly and helpful. Breakfast nice

Miinukset: Although the breakfast was nice could have been bit more choice some fruit or pastries

Plussat: This is the friendliest hotel we have ever stayed at. The staff are exceptional. Lovely lady on the desk at check in and Liam who was so helpful. Raul the restaurant manager was really nice...offering us toast and juice before we left as we had decided to miss breakfast that morning. This kind of attention is so refreshing. The breakfast was delicious..fruit, ceral and of course full english. The room and bathroom were really clean and tidy. The hotel is a stones throw from the theatres and beach and short walk to town. Ideally located. We look forward to our next stay at this lovely hotel. Reception give a parking permit for the road outside the hotel.

Miinukset: There was nothing we didn't like.

Plussat: Evening meal menu was very limited but in fairness it was out of season and the manager went out of his way to get beer in for my husband. Breakfast was very good, Staff were all most helpful and it was nice to have a bar on site so we could enjoy a drink after our meal. The hotel provided various board games in the bar which was a refreshing change from television although there is a tv in there. Location was good particularly as we were going to an event at the Congress theatre which was literally 2minutes walk. It was also well situated for the town centre and the front. We would certainly recommend this hotel and would stay there again.

Miinukset: View from bedroom window wasn't great and bathroom seemed to have partially refurbished but to be honest this is being picky.

Plussat: Comfy beds, lovely food, friendly staff and a great location for the shops and theatre.

Plussat: Beautifully clean. Staff great

Miinukset: Bed far too bouncy when partner moved I was thrown about like on a water bed. Shower pressure poor

Plussat: The hotel was conveniately situated for us, the staff were very courteous, helpful and friendly and the food was excellent.

Miinukset: The weather - it rained the whole time!!!

Plussat: The hotel was welcoming , friendly and looked after me very well. I was using it as a base for a conference and the facilities were just right for the purpose I had for the visit. Thank you and I expect to return in the future.

Miinukset: Nothing

Plussat: The Breakfast was Ok. not the best Staff were Friendly.

Miinukset: Overprced, outdated, very uncoftable soft beds, very misleading on the website.

Plussat: I was down in Eastbourne for a Rotary Conference, the hotel is just opposite the Conference Hall, and Theatre, and very near good restaurants.

Plussat: attended a wedding reception

Miinukset: breakfast - pre cooked and kept warm - not freshly cooked

Plussat: Staff all very pleasant and room service was excellent. Clean, with a pleasing atmosphere.

Miinukset: Too many elderly people. We are elderly ourselves but would appreciate the company of some, at least, younger people.

Plussat: The room was very spacious and it is a clean and professionally run hotel.

Miinukset: I thought the breakfast was served too quickly and was probably microwaved.

Plussat: the closeness of all ameneties. the kindness and friendliness of the hotel staff.

Miinukset:

Plussat: very clean and warm throughout - important in late october.

Miinukset: Breakfast OK but have had much better, i.e. cheap sausages, but there was plenty of variety on offer.

Plussat: Cleanliness comfort and decoration of the Hotel

Miinukset: Poor delivery of water from the Shower Unit