El Gouna Lomakeskukset

Plussat: It’s the perfect place to stay in Gouna. The staff are just amazing and make it a great hotel.

Plussat: Everything in the hotel is more than perfect, I can’t find anything negative that I can tell except the below

Miinukset: The restaurant labors are trying to talk very closely to guests which I didn’t like at all

Plussat: Staff , Animations team, if u have kids they will enjoy

Miinukset: The food

Plussat: Everything is good

Plussat: Comfortable bed Amazing outdoor area overlooking the lagoon from our room, perfect for an afternoon coffee and a good book

Miinukset: Too many offers being made at the beach by outsourced and hotel employees Discrimination in offers against Egyptians (some of them would already bother you by asking if you were Egyptian and if you say yes they just go away) the good thing is you could take a “do not disturb” sign from the towel station so you won’t be bothered.

Plussat: The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.

Plussat: Hotel is kids friendly with swimming pools designed specially for them, in addition the night shows were entertaining. The stuff were super friendly with smiles on their faces all the time.

Miinukset: Nothing.

Plussat: Everything is perfect!

Miinukset: Really nothing. I am always a kind of person who is harsh in his reviews but in this resort I could not finis anything that I didn’t like

Plussat: Its clean and the staff is very helpful and cooperative Which makes u comfort more and the resort is so good and location is excellent

Miinukset: One of beaches is not sandy and has rocks on the shoreline

Plussat: Location and room

Miinukset: Moving around in El Gouna is complicated. The only mean available are tuk tuk and the number of units is limited plus they do not work until late

Plussat: All things except room facilities

Miinukset: Room facilities

Plussat: Nothing!!

Miinukset: I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.

Plussat: Cleanliness Staff Wifi Lagoon

Miinukset: Facilities Location Senior residents

Plussat: fair

Miinukset: the cost & the cleaning of the place in general

Plussat: The atmosphere in general was nice and peaceful. Staff was professional in most of them and willing to help. Food and drinks also were ok.

Miinukset: Beach is far. Mini bar inside the room was so so poor. Some staff members provide services depending on your nationality like supposing you don't like alcoholics so they will bypass you when they surprise the guests on the pool with drinks.

Plussat: Shuttle boat

Miinukset: Unprofessional stuff Food quality was very bad All inclusive is fake everywhere you should pay

Plussat: the hotel was very quit and organized , food was good with variety of options

Miinukset: the swimming pool was small but not much activities going on, so it nice if you would like to have a quit getaway, so we have to go to a sister hotel for beach and activities which was good. in general the beach was not good as you can see pollution in the sand , actually if you just dig a bit you would find a black layer

Plussat: Amazing rooms and very good food

Miinukset: Property was very worn down, staff was very inattentive and prices were too high for what the hotel has to offer. Our booking indicated that it would be an all inclusive stay however, beverage option were really limited. 80% of the time staff tried to up charge drinks such as lemonade, local sparkling wine and canned soda. Very disappointing experience overall.

Plussat: The hotel is wonderful and the view is spectacular. What is really remarkable is the welcoming attitude of all the staff. The front desk, restaurant waiters, bartenders, housekeeping and all the people around worked hard to make our stay comfortable and memorable. Thanks all.

Plussat: Its quiet

Miinukset: Everything else. Food is horrible (restaurant smells terrible), poor quality furniture, bedding, bathroom showers, staff are underinformed and they try their best within poor facilities and rigid rules, room facilities (AC, save etc) broken, and phone lines are always constantly down even when heads up were given to hotel manager and guest relations. Finally VERY poor quality for brand and price.

Plussat: The pool, the beach and the apartments are closely linked but not congested. The large shaded terraces give some privacy if you want it. The gardens are well tendered and the golf is just across the water by boat. The beach restaurant is very picturesque.

Miinukset: The evening entertainment could be refreshed but this is true of most resorts.

Plussat: Staff very respectful, professional. Great for kids with water slides on pool Nice shows

Plussat: the swimming pool with slides was great for the kids. also the food was so nice, especially the italian buffet.

Plussat: The hotel staff were very friendly and helpful. The lake view from the rooms were also great.

Plussat: Friendly staff helpful and clean.

Miinukset: Uncomfortable beds

Plussat: very quite place

Miinukset: None