Etsi halvat lennot: Ethiopian Air

Miinukset: It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely...

Plussat: Crew was good

Miinukset: Arrived one hour late.

Miinukset: I changed my flight but they didn’t change it and now I’m stuck!!!

Plussat: Average

Plussat: Food

Miinukset: Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey

Miinukset: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Miinukset: Plane was very very old

Plussat: Pleasant check-in staff. Friendly flight attendants.

Miinukset: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Plussat: New airplane was comfortable and clean. Food was just okay.

Miinukset: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Plussat: Food and drink was good.

Miinukset: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Miinukset: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Miinukset: Good crew

Plussat: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Miinukset: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Plussat: The crew was amazing and the seat comfortable

Miinukset: Nothing I can think of yet.

Plussat: Yes

Miinukset: Nothing comes to mind

Plussat: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Plussat: Airrbus A350 confort

Miinukset: Crew professionalism and food to be improved

Plussat: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Miinukset: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Miinukset: The chicken was undercooked.

Miinukset: Poorly organised meal service

Miinukset: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Miinukset: They know better than me

Plussat: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Miinukset: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Miinukset: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Plussat: The crew was Excellent

Miinukset: There is to many delays in the night flights, this should be improved.

Miinukset: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Miinukset: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Plussat: Crew were helpful

Miinukset: Food was very poor with very limited choices and no entertainment system on this flight

Plussat: Seat was very comfortable and the air stewards were good

Miinukset: The entertainment system not working correctly and the food was poor

Miinukset: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Plussat: Crew was very friendly and professional

Miinukset: 45 minutes late departure

Plussat: nothing really

Miinukset: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Plussat: Amazing crew

Miinukset: They need to improve on thier inflight menu and the check-in and boarding experience

Plussat: They an amazing crew

Miinukset: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special