Etsi halvat lennot: Ethiopian Air

Plussat: Crew is friendly.

Miinukset: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Plussat: Crew was really great - helpful and kind.

Miinukset: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Miinukset: Entertainment is non existent. Plane is tatty.

Miinukset: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Miinukset: The seats are uncomfortable

Plussat: flight was on time

Miinukset: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Plussat: Nothing?

Miinukset: Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board.

Plussat: Seats small uncomfortable

Miinukset: Bigger seats.

Plussat: crammed seats, meh food first experience with ethiopian, wasn't great

Plussat: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Miinukset: The food could have been better and the crew attention and assistance to the passengers.

Plussat: Crew was very nice, very helpful

Miinukset: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

Plussat: the drinks

Miinukset: reduce on the spices in the food or provide different options.

Miinukset: 1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi

Plussat: The crew were ok but took ages to help you

Miinukset: faster service in the plane

Miinukset: Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers.

Food was particularly bad this time; older plane

Plussat: Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this.

Miinukset: The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful.

This old plane should no longer be flying.

Plussat: Crew was friendly. Food somewhat better than prior leg but far from business class standard.

Miinukset: Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc.

Let down by the airport staff

Plussat: Comfortable because the plane wasn't full.

Miinukset: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.