Etsi halvat lennot: Ethiopian Air

Plussat: i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way

Plussat: Nothing noteworthy was done well.

Miinukset: The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like.

Plussat: wery slow working.

Miinukset: The fod. Never Etiopian again.

Miinukset: cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!

Miinukset: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Plussat: Crew is excellent

Miinukset: Delays and we had to actually run for the connected flight

Miinukset: It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely...

Plussat: Crew was good

Miinukset: Arrived one hour late.

Miinukset: I changed my flight but they didn’t change it and now I’m stuck!!!

Plussat: Average

Plussat: Food

Miinukset: Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey

Miinukset: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Miinukset: Plane was very very old

Plussat: Pleasant check-in staff. Friendly flight attendants.

Miinukset: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Plussat: New airplane was comfortable and clean. Food was just okay.

Miinukset: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Plussat: Food and drink was good.

Miinukset: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Miinukset: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Miinukset: Good crew

Plussat: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Miinukset: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Plussat: The crew was amazing and the seat comfortable

Miinukset: Nothing I can think of yet.

Plussat: Yes

Miinukset: Nothing comes to mind

Plussat: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Plussat: Airrbus A350 confort

Miinukset: Crew professionalism and food to be improved

Plussat: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Miinukset: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.