Etsi halvat lennot: Ethiopian Air

Miinukset: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Plussat: The crew was Excellent

Miinukset: There is to many delays in the night flights, this should be improved.

Miinukset: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Miinukset: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Plussat: Crew were helpful

Miinukset: Food was very poor with very limited choices and no entertainment system on this flight

Plussat: Seat was very comfortable and the air stewards were good

Miinukset: The entertainment system not working correctly and the food was poor

Miinukset: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Plussat: Crew was very friendly and professional

Miinukset: 45 minutes late departure

Plussat: nothing really

Miinukset: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Plussat: Amazing crew

Miinukset: They need to improve on thier inflight menu and the check-in and boarding experience

Plussat: They an amazing crew

Miinukset: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Miinukset: Old aircraft rickety seats

Miinukset: Old aircraft, rickety seats

Plussat: New aircraft with comfortable business seats

Miinukset: More than 4 hours delay! Not all selection from food menu available

Miinukset: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Miinukset: Addis Ababa is chaos and not clean.

Miinukset: Airport Addis Ababa is chaos.

Plussat: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Miinukset: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Plussat: seat not comfortable

Miinukset: more drinks along the way

Plussat: crew good. seat base was not soft nor comfortable.

Miinukset: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Plussat: Great crew!

Plussat: Fast gate work.

Miinukset: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Plussat: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Miinukset: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Plussat: Fine flight with good meals.

Miinukset: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Plussat: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Miinukset: See above

Plussat: Flight Crew were great

Miinukset: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Miinukset: Stop using old planes with no personal entertainment systems on the back of the seats.

Miinukset: Not having to wait 3 days for my luggage

missed by the food cart

Plussat: everything was pretty adequate

Miinukset: they skipped me when they passed out food and never came back.

Plussat: Land crew attention was polite and nice

Miinukset: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Plussat: Nothing

Miinukset: Everything starting from the check in to on board restrooms

Plussat: Crew is friendly.

Miinukset: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Plussat: Crew was really great - helpful and kind.

Miinukset: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Miinukset: Entertainment is non existent. Plane is tatty.