Palais Medina & Spa

This hotel is really nice but the staff are awful. This is supposedly a 5 star hotel. The facilities are nice but the staff should also offer a good service to guests which they failed to do. We wanted to add an extra bed to our room as we had an extra member of my family join us (which I was happy to pay for of course). Me and family had been travelling and were all very tired and wanted to sleep. The hotel were quick to take payment for the extra bed but it took them nearly two hours to actually bring the extra bed to the room. I kept trying to follow up on when it would arrive but the staff were all so relaxed. You don't expect this kind of service from any kind of hotel and especially a so called 5 star. After trying to call reception several times from my room to askwhen the bed would arrive so I could sleep they refused to pick up the phone. When I came down to reception there were three staff members all playing on their personal phones. I was so disspointed and angry! At check out, we checked out and made our way to the outdoor swimming pool for a few hours as our flight was not until later on that evening. We were told by the staff member at reception that after check out guests are not allowed to the use the pool or any hotel facilities. Being well travelled and having experienced hundreds of hotels around the world I have never come across this rule and was honestly shocked. The hotel was empty so this made no sense whatsoever. I don't recommend this hotel at all!!!!!!!

The staff were so relaxed, unprofessional which really ruins the overall hotel reputation. I will not be returning to this hotel and will not recommend it to any friends or family members!