Hilton Fort Lauderdale Marina

Staff was friendly A/C did not work and carpets were dirty

Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.

The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.

The location was super covienent, close to everything. The hotel was pretty clean, over looking the water and yatchs Most of the staff were not helpful at all, gives very little instruction, for example that the parking lot had a complicated system, and also the first room we were assigned to was u see a cooling monitor, it was so noisy all the time that we had to change the room. They were a combating in helping us change room, but refuse to switch us to vacant rooms by the pool because it's pricer??? It's the same room and I think why's just a marketing gimmick. They were nice to send us some cheese plates and cracks during our last day to recommend are for the noisy room. If the service was better I would have given it higher rating, but for now only a 3 star

We will never stay there again

Over priced for what you get!!!

I had a room that was beat down. The knobs were falling off, no supplies to use etc. fortunately I traveled by myself and just wanted a room to get some much needed rest. They then double charged my friend twice in valet and I probably would not pay as much to stay there again. Best bet is to get the hotel next to it -better stay for your money the room was not great.

$25 parking charge? No way! What a rip off. Never seen this kid of rip off before. Off location.

Breakfast. Pool area has games. No airport shuttle. No room service. No food after 11pm except snacks. No free shuttle to port. Room was not clean. Said they would send someone but didn't. I specifically booked this hotel because it said it had a free airport shuttle and was in walking distance of the cruise port. Neither was true. No free breakfast just added to the disappointment.