The Westhaven Motel

The location was good, short walking distance from the small town.

There were toenail clippings in the carpet, the pillow cases had a layer of dirt on them, there were black hairs on the sheets and doona cover, there was toothpaste spit on the mirror, the tiled floor was sticky and had not been mopped, there was food in the bed, there was grease all over the hot plate handles, the heater did not work. Along with this, the “customer service” was non-existent. The property stated that it was pay at property, however I was forced to pay beforehand. When we arrived, there was no one at reception, just a piece of A4 paper stuck to the locked door showing me and other guests where our rooms were - in Australia it is illegal to make it known to other guests where everyone is staying, not sure about NZ. When we called to complain, there was no answer, and to this day - about a week after our stay - I have not received a response via phone or email to the phone calls and emails I sent.