Hilton Garden Inn Gatlinburg

The location was great, right outside the national park. When we ordered food from the on-site restaurant to take back to our room on Sunday the bartender was both helpful and courteous and we had the Crispy Cob Salad and Green Bean appetizer which were delicious and filling. The outdoor fire pit was wonderful. The fitness center and salt water pool were nice and clean. It's a non-smoking hotel and when a gentlemen was smoking outside near the fire pit, the front desk was informed and they immediately went out and spoke to him, and asked him to stop.

We liked the food so much we decided to order the same on Monday, however a different bartender was on duty and she was quite surly and acted like we were a bother. We still placed the order and the food was again delicious. On Tuesday, while sitting next to the fire-pit we thought we might try some entrees and take those back to our room. The restaurant was scheduled to open at 5 pm, So my wife went inside to order, she stood there waiting alone for the bartender to arrive. About fifteen minutes later another customer sits down at the bar. Another minute or two passes and the bartender finally arrives and ignores my wife and begins to take the other customers order. My wife interjects and says she was there first, the bartender ignores her and waits on the other customer. Needless to say we did not place our order.

The welcome from the staff when we checked in on 23rd was fabulous. Good location. Water available when restaurant shut.

The guy on breakfast duty on day 3 was grumpy and unhelpful. Bar shutting at 10pm unhelpful.