Genova hotellit lähellä Piazza San Matteo

Plussat: All was good except that the pool is really too small

Miinukset: The swimming pool

Plussat: The spa downstairs is gorgeous. Staff are amazing. The hotel really does live up to expectations. All round, an excellent stay!

Miinukset: Provide Ice water in the reception especially when it’s hot.

Plussat: The interior design of the hotel (although rooms are quite outdated) Price was fair Nice view on the terrace Staff tries to be helpful

Miinukset: Location: quite far from the city center, and next to the train station (definitely not the best location for evening walks) Absence of pool, while hot tub is just next to the restaurant tables (I.e. someone could be having bath just next to you eating) Rooms are very small, furniture is antique, but in quite bad condition Parking costs 25 eur + TAX (which you’re not informed about btw), and you need to wait while they bring your car back. Several times we had to wait for 15-20 minutes! Breakfast is not 5* level (they use palm oil for frying, and it tastes quite badly) Ironing room is on one floor, and for whatever reason you need to ask someone bring you an iron, because it’s not there! It is quite weird to have 1 iron for the hotel which supposed to be 5* Extremely limited choice of food for out-of working hours of the restaurant (eg late evening, for instance )

Plussat: The location

Miinukset: This hotel cannot be rated as a 5 stars, it doesn't deserve the rating it got on booking.com so far. Below are some of the things that were really wrong with this hotel: - the room itself: is very dated, while the old style of the room is to be appreciated, the furnishing and bed covers were very old, I am not even sure when was the last time that orange bed cover or bed head were washed. - the breakfast: the idea to have someone play piano during breakfast is nice, but it was way too loud. Also the service was a bit understaffed if you were deciding to have breakfast after 9h30, they were barely managing to find you a table, get you coffee etc. - the parking: this was our biggest disappointment. we paid 75EUR for 3 nights to have our car parked in a secure parking and when we got it the last day, it was scratched. I find this unacceptable, especially that both the parking valet and the lady at the reception said in Italian (so that we don't understand, but we did) that we complain too much and that you cannot even see the scratch. - you cannot sleep after 9 o'clock in this hotel, the cleaning lady starts cleaning a bit before 9 and wakes up everyone with the noise, sometimes on holiday guests would appreciate sleeping late. Overall, this hotel needs refurbishing to live to its 5 stars standard, the services need to be improved.

Miinukset: Dirty, expensive

Plussat: Great ambiente of Genovas ancient days of glorious merchant times. Like the movie Grand Budapest.

Miinukset: The pools are place in the terreace with all the guest, that was not comfortable for its use.

Miinukset: Not a very clean place.Needs repainting and redecorating.Definitely NOT a 5 star standard. Piano player at breakfast was playing so loud we barely could hear each other speaking.

Plussat: Kokonaisuus hyvä, hyvä aamiainen, ystävällinen henkilökunta

Plussat: Sängyt olivat tosi hyvät, ilmastointi pelasi hyvin sekä siivous ihan mahtavaa.

Miinukset: Läheisen juna-aseman aiheuttamana tärinä tuntui yöllä.

Plussat: Utterly amazing for the price!

Miinukset: More milk in the bedroom for the tea and coffee.

Plussat: Very nice hotel, nicely restored old style, staff was very cordial and helpful

Miinukset: we liked everything

Plussat: A wonderful place, staff was great & very helpful!! The buffet breakfast was awesome too! I would stay there again! W. Scott Bublitz

Miinukset: N/A

Plussat: Genova on upea ja erikoinen kaupunki. Hotellin sijainti on tärkeä asia hyvän loman kannallata ja NH Collection Genova Marina on aivan parhaalla paikalla.

Plussat: This hotel is beautiful with excellent rooms and views of the marina. The staff was welcoming and accommodating, and the buffet breakfast in the morning was excellent. We loved the views and the in-room espresso machine!

Miinukset: We loved everything about the hotel, it is just that the area at night feels a little run down and questionable. It is important to keep your eyes open if you walk around at night.

Plussat: The hotel is just in front of the marina, the room have a balcony with a nice view. The bed is giant and confy !

Miinukset: The breakfast is really nice but a little expensive

Plussat: great location, short drive off the main highway to the airport, on the marina near many family friendly attractions and short distance to walk to the main center of town. Comfortable rooms, had a balcony overlooking the marina you are on. Staff is very accommodating and helpful. There is a restaurant/ bar which is a great place to grab a few drinks before heading to dinner with a cozy patio on the marina.

Plussat: This hotel has spacious and comfortable rooms and is in a great location for exploring the old centre of the city just 5 minutes walk away. It also sufficiently far from the main road and flyover along the quayside to avoid the noise and fumes from the traffic. Convenient and accessible on-site parking (if rather expensive).

Miinukset: It was great to have a balcony on which to sit and admire the cityscape and the yachts moored below - just a pity it was so small that you could barely move on it. Overall however the hotel's communal areas are rather too characterless to feel welcoming - it probably doesn't matter as you will want to sit in pavement cafe or walk the old streets of the nearby city.

Plussat: The hotel offers an incredible view of the marina and of the old town which is only a 10 minute walk away. There was a lovely terrace bar to watch the boats bobbing whilst sipping a cold glass of wine.

Miinukset: There were plastic straws at the bar.

Plussat: The breakfast was good, the breakfast staff were very good (unlike the reception staff, hence my lower overall score for staff). The beds were comfortable and the room and bathroom were cleaned on a daily basis. Our toiletries were replaced when we finished them which is unusual but appreciated.

Miinukset: The room we booked was advertised as having a view and a terrace, not a balcony but a terrace. If you look at a regular double room it is advertised as a balcony but if you upgrade to a premium room it comes with a terrace. I was gutted when we arrived to find out that the view was the back of the aquarium (like big industrial units) and the terrace was 1x2 ft balcony. We paid a premium to get a view and a terrace and we got neither. Straight away I went down to reception to confirm that we had the correct room and was met by blank stares, the view is the view and all the balcony's are the same size. When I asked if I could get the room with the terrace I was told they did not have any rooms with a terrace. It ruined my holiday, I was expecting somewhere to sit in the sun looking out over the harbour - not a tiny balcony which did not get the sun looking out at industrial units - we were there for 7 nights - it was a slog to stay the whole time and if there had been a way to cancel and get our money back I would have.

Plussat: Location, view are A*

Miinukset: Dated design

Plussat: We were very pleased with everything. Staff were helpful, friendly, service and cleanliness excellent. Breakfast was one of the best we've experienced. Location was really peaceful but close to the busy city shops and restaurants and the Marina was very interesting to look out over. The room was sound proofed and very quiet.

Plussat: It’s real 4 stars hotel, with all meanings.. It deserves extra half star too

Miinukset: The floor had grains of sands. Nothing else

Plussat: Room Size was great

Plussat: Location was perfect. Close to city centre, restaurants, bars and points of interest. Breakfast was very good and good value at Euro 5. Staff were very friendly and eager to help. They were also happy and welcoming.

Miinukset: No car parking at the hotel. You need to park at different location which is a little expensive at Euro 22 per day.

Plussat: Very central, lovely staff, excellent shower.

Miinukset: TV was terrible. No Sky, no sport. But was not there to watch TV. Bar fridge was tiny, lacked ice but staff provided.

Plussat: The staff was really kind, great and helpful.

Miinukset: Floor was not really clean, not pleasant for those who remove shoes inside.

Plussat: The staff were marvellous and the room was comfortable but a bit small for a large bed .Wi Fi worked well and the buffer style breakfast was excellent. When I return to Genoa,I will stay there again.

Miinukset: It is no fault of the hotel, but Genoa like most cities in the world has severe parking problems. I was on a motorcycle and had to scour the surrounding streets to find somewhere to park. If you can visit this wonderful city without a car or motorcycle, you will save yourself a great deal of stress.

Plussat: Staff was very friendly and helpful. Hotel is in a great location - in the old town center, you can easily walk everywhere by feet. We stayed with your dog. We were pleasantly surprised that the staff brought us dog bowls and bed - it was really nice :) Breakfast was good. Wifi was super fast. Room was a bit outdated but the bathroom was really nice and big.

Miinukset: Room was a bit dark and our window was just a 2 meters from another building wall, but probably in Genoa, it is hard to get a better view since every building is close to each other.

Plussat: The bad was comfortable, good view from the room hotel near to the Porto antico and piazza Ferrari...nice personnel

Plussat: Hotelli on optimaalisella paikalla kaupunkituristille, lyhyet kävelymatkat keskeisiin kohteisiin. Hotellin henkilökunta oli erittäin ystävällinen ja auttavainen. Hotellin aamiainen oli keskitasoa huomattavasti parempi ja maukas.

Miinukset: Katutasosta hotellin lobbyyn on portaikko, joka voi aiheuttaa liikuntarajoitteisille ongelmia kuten myös painavan matkalaukun kuljettaminen. Huone oli pienenpuoleinen, kylpyhuone ergonomisesti ei optimaalinen (WC:n paikka). ilmastointi oli poikki (ilmoittivat että näin menetellään johtuen vuodenajasta, siis pitivät toiminnassa kesäaikaan mutta oli lokakuu, toistaalta ko ajankohtaan sattui Genovassa olemaan lämmin sää ja näin olisi kaivannut ilmastointilaitteen toimimista, huone oli kadun puolelle ja näin katumelun vuoksi ikkunan aukipito ei tullut kyseeseen. Seurauksena huono yöuni. Hotelliesitteessä tulisi olla tieto siitä minä ajankohtina pitävät ilmastoinitilaitetta suljettuna!

Plussat: Amazing staff. Very friendly and excellent breakfast

Plussat: Bang in the middle of the city but still very quiet. The staff are super friendly and knowledgeable. The room looked very new and the beds are super comfortable Recommended.

Miinukset: The shower isn't very private. It was quite pricey.

Plussat: All good

Miinukset: Nthng

Plussat: Kiva, nätti ja siisti hotelli hyvällä paikalla. Ystävällinen henkilökunta. Huoneessa oli kaunis ranskalainen parveke, josta oli kivat näkymät piazzalle.

Miinukset: Huone oli pienehkö, mutta kuitenkin riittävä. Kylpyhuoneessa oli vain kattosuihku - myös käsisuihku olisi ollut hyvä.

Plussat: Great location! Great service! Grazie!

Plussat: Nice terrace with city view, staff members, reception

Miinukset: Bad smell in the elevator

Plussat: It’s amazing place! Everything was perfect! Location is very good, very close to the center of city. Breakfast is perfect! There is a very nice and clean wellness area, good restaurant at the hotel. We will be back )))

Miinukset: We have to leave...

Plussat: Everything

Miinukset: Nothing

Plussat: Clean and great location

Plussat: Hotellin sijainti oli erinomainen ihan keskustassa. Huoneet olivat erittäin siistit, valoisat ja tilavat. Kylpyhuone hyvin varusteltu ja runsaasti kylpytuotteita. Aamiaisella valikoima suorastaan ylenpalttinen. Ei jäänyt puuttumaan mitään. Ystävällinen ja palvelualtis henkilökunta. Ihan superhyvä hotelli.

Plussat: The location is great!

Miinukset: The only TV channels in English were news or financial channels. It would have been exceedingly pleasant to have a movie channel or a crime channel or such to watch.

Plussat: Taivaallisen hyvää kahvia, aamiainen muutenkin hyvä. Ystävällinen palvelu, saimme pitää autoamme hotellin autotallissa vielä uloskirjautumisen jälkeenkin muutaman tunnin.

Plussat: 3rd time here. Always very good . Staff are excellent.

Miinukset: Like everything.

Plussat: Great location and very easy to find, fabulous breakfast and clean spacious room

Plussat: This hotel is modern and clean. The beds were very comfortable. It was quiet. The staff was awesome. The parking was very secure.

Miinukset: This hotel is a bit hard to find. It appears to be on a pedestrian only street, but it’s not. You have to drive in for the parking. The staff is very helpful with that.

Plussat: The breakfast was fantastic!! Never had a breakfast like this in europe before! Personel was very helpful and nice. Rooms clean and very comfy beds.

Miinukset: Quite expensive carpark but the personel parked the car for us and even packed it when we were about to leave!

Plussat: Very good breakfast. Personnels very kind and helpful.

Miinukset: It was raining all day :-(

Plussat: Close but not in the middle of everything.

Plussat: The property was nice. However the staff seems unmotivated and a bit unfriendly - no smiles on arrival nor when we entered in the evening. The room was small but clean and comfortable. The bathroom was okay - the shower in the bathtub is just not useful - it creates a bath that is just a little to small and a shower that is just not nice. However all was clean and the bed/room comfortable.

Miinukset: Unfriendly staff - small and weak shower and small bathtub

Plussat: Area is very convenient to cafes and shopping

Miinukset: I booked an XL room like the one in the pictures that has a balcony, only to be told by staff that they don’t have those rooms and booking.com put those on there. I wouldn’t have paid for a larger room for my daughter and I to stay if it didn’t have a balcony. Pictures in listing SHOULD reflect true rooms. Very disappointed. Makes me question booking thru here next time. I will go directly to hotel website.

Plussat: Breakfast was quite good, rooms were clean and large

Miinukset: Shower stall was 70cm x 70 cm . Extremely small and if you drop your shampoo bottle , you end up bumping yourself everywhere. Pulled a muscle trying to retrieve a shampoo bottle off the floor as there was no shelf to put a bar of soap or shampoo. Water leaking out of shower stall thus endangering guest who steps out into a pool of water.

Plussat: Location fantastic. Staff friendly and efficient Clean room

Plussat: Friendly staff, very helpful and kind. Nice breakfast. Perfect location.

Miinukset: None

Plussat: The area, the comfort, the luxury! Varied breakfast choice! Big room clean, elegant! One of the best experiences we’ve ever had. Children are welcome! The area is very posh and safe. Probably your best option in Genoa!

Plussat: Great location,exellent breakfast (espeсially coffee-machine),nice staffing. Comfortable rooms with all needed fasilities.

Miinukset: Henkilökunta oli tympeää ja saapuessamme rinkat selässä, kohdeltiin meitä kuin eksyneitä ja täysin väärässä paikassa olevia. Muut asiakkaat otettiin surutta ohitsemme.

Miinukset: The room was of the size of a prison cell.