Gisborne hotellia

Plussat: Wonderful stay, modern and comfortable, nice and quiet room off the street. Hosts are fantastic and went out of their way to help - thank you so much

Miinukset: No issues :)

Plussat: Outstanding service and the staff were so lovely they welcome you with excellency service, clean towels everyday, tea coffee topped up daily. By far the best in Gisborne, location is just a walk to town and beach. I recommend anyone looking for great cleanest, location, excellent service this place is it. With out a doubt i would bring my family back here to stay again. fantastic lovely owners thank you Cherry-Lynn & Hughie so very much for the hospitality and warm welcome you gave me and my daughter Fontaine and allowing me to share my couple of days with my precious Mokos :) have a fantastic Xmas and 2020 New Year Nga Mihi, Ngahuia

Plussat: Friendly staff and great rooms.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything So comfortable and restful Everything that one needs as a base when away from your home comforts!

Miinukset: Having to climb in and out of a Spa Bath, we would have Preferred a shower.. But that was minor really!

Plussat: The shower and comfortable bed

Miinukset: The ants and cockroaches

Plussat: Handy location clean and tidy nice size room

Plussat: Andrea was very friendly and let me know what was happening over the weekend in Gisborne. Staff all friendly and big smiles.

Plussat: Friendly, helpful staff. Great location and great meals.

Plussat: Clean, quiet, comfortable. Five minute walk to beach and town. Lots of great sights to see.

Miinukset: That we couldn't stay longer.

Plussat: Very friendly, helpful staff

Plussat: Location and the help that we got rom reception

Plussat: The location was within walking distance of the event we were attending.

Miinukset: Would have preferred a room on a higher level. Not street level.

Plussat: Great Location

Miinukset: The beds are old and soft with serious roll together

Plussat: Great location clean and fresh and the staff were so lovely

Plussat: Close to town and nice cafes. Staff were very accommodating letting us check in early and vacate late due to our flight times

Miinukset: My husband didn’t like the bed as it was too hard for him

Plussat: Enjoyed my stay and will return again

Plussat: Location was perfect, view was fabulous. Room was spacious and really comfortable.

Plussat: Clean and tidy Very roomy and great facilities

Plussat: clean room. lovely staff

Miinukset: the noisy tavern across the road

Plussat: I loved how convenient it was for my family, I loved the friendly atmosphere, kindness from the staff and we loved loved loved the rooms very spacious, everything is available , we did not need to worry about anything at all. We are truly grateful for making it easy for my family and making us feel important.

Miinukset: There was nothing to dislike about our stay.

Plussat: Pics were exactly what the room was.

Plussat: Great sized bed, very spacious rooms

Miinukset: Bit dusty around the furniture

Plussat: Bit of effort gone into making you comfortable, DVDs to borrow if wanted, small pool, everything nice of it's type.

Plussat: The service

Miinukset: Perfect service and so polite.

Plussat: All good, room, cleanliness, swimming pool

Plussat: Nice staff, nice surroundings and a great price!

Plussat: I was hosted incredibly well. Could not do enough.

Miinukset: Nothing

Plussat: Great relaxing motel. Super clean and modern with everything you need. The owners were friendly and the pool was perfect! Rebooked again for next year. Highly recommend this motel to anyone wanting to enjoy Gisborne

Plussat: Location perfect, quiet enough at night, aircon effective, great staff, pool fantastic, very clean.

Miinukset: Maybe an option for poolside suitable glasses as in plastic to borrow/buy/hire??

Plussat: The service was great from beginning to end the lovely lady went out of her way to Do things she really didn’t need to for my kids I definitely recommend staying there

Plussat: safe place for my bike , very good customer service and will make reservations there in the future

Plussat: Great Service

Miinukset: Trucks all night

Miinukset: By a busy and noisey main road. Trucks passing vibrated the building!

Plussat: Great accommodation.. Lovely spa bath. Wonderful little terrace. Takeaway opposite does an excellent pizza.

Plussat: comfy bed

Miinukset: road noise is noticible

Plussat: Staff looked after myself and my family , due to unforeseen circumstances we rushed to Gisborne we had not booked any hotel rooms however we came across Ocean Beach Motor Lodge and booked it online I received a confirmation but it only had 2 guest it did not include my two boys and panic I arrived at the Ocean Beach Motor Lodge to my surprise they were so kind, understanding and caring and upgraded our room with no extra cost, stress free, hassle free, place is amazing and beautiful close to the beach , shops , parks I will recommend this place for those who loves a bit of T.L.C. Thank You Ocean Beach Motor Lodge for making our stay memorable despite the circumstances. xxoo

Miinukset: I loved everything.

Plussat: Excellent from arrival. My family arrived 2 - 3 hours before check in time and the staff went straight to getting our room prepared for us so we could check in ASAP without any notice. The women who got our room prepared were both lovely and made conversation with us. The location is great! We had a one bedroom suite and it suited us just fine. 2 adults & 3 young children. Our room was extremely clean and comfortable. We will be back for sure. Thank you for your warm hospitality. G Aupouri & family

Plussat: We found the beds very comfortable. The spa bath is large and enjoyable. Loved having a fridge/freezer in the room as well as the kitchenette. The A/C worked very well. Having complementary laundry facilities is a dream! I like the commitment to reducing waste - having push pump dispensers in the bathroom was awesome. The magazines in the room add a nice retro feel. We also liked that you could choose warm light, or cool light for lighting the room. Our preference is warm white (feels like home) so it was good to not be stuck with the cool white lighting

Miinukset: We had a couple of alive large cockroaches in the room, one on the evening of our first night, and another in the early afternoon of our second day. On our first afternoon we found the bath had one of those curly hairs in it, and behind the bathroom rubbish bin there was long hair We did not mention any of the above to staff, as we know life happens. We do understand that other guests are not as easy going

Plussat: Wasn’t expecting what I did but it was better then expected and I would like to come here again

Miinukset: Nothing at all

Plussat: Exceptionally clean

Miinukset: Too far out of town

Plussat: How clean our unit was. Greeted nicely. Towels changed daily THANK you

Plussat: I told my friend that I loved the room so much that I would love to live in it!!!!

Miinukset: Nothing needed improving!!

Plussat: Clean and tidy and great location

Plussat: Everything was very good

Plussat: well managed

Plussat: Quiet, clean.

Miinukset: The office area needs a bit of sprucing up.

Plussat: This is the 2nd. time we have stayed at this Motel & the standard & quality is still good.

Miinukset: All OK

Plussat: good tidy room and quiet, especially after a long drive and a days work, always nice to have a home away from home comfort.

Miinukset: not applicable

Plussat: It was algood dkwn there for wedding thanks

Miinukset: Nothing

Plussat: Clean and tidy - lovely place, lovely friendly staff, good facilities. Could not fault that at all

Miinukset: The bed was not comfortable at all Unfortunately this is the only thing I did not like and this would stop me from coming bacl

Plussat: Met all my needs

Plussat: Great location, easy to find with access to the Main Street and shopping strip. Very Clean, good facilities everything we needed to make our stay enjoyable. Great access to the walking trails to the beach and river. Handy to eateries, great meal at The River, happened to be there on a trivia night, great fun.

Miinukset: Nothing it had everything we needed.

Plussat: Great room, very comfortable bed. Very greatful for the air conditioner in the room as the outside temperature varied between 20-30 degrees centigrade. Great location, close to shops and restaurants. Central point to attend various outdoor activities.

Miinukset: Wish we could have stayed longer, but time didn't permit.

Plussat: The restaurants close by were great and the PBC Cafe for breakfast was superb and the food and service was great

Miinukset: All good

Plussat: Good property. Quiet and very clean.

Plussat: Location, shower, comfy beds

Plussat: Location perfect for us because we have family across the road. Upgrade of motel looking good.

Miinukset: Mentioned leaky toilet.

Plussat: Very comfortable room. Clean room and bathroom. Spacious. Had Netflix which was great. Ruth was very informative and helpful.

Miinukset: Nothing

Plussat: I stayed for 3 nights and could not fault BK Palm Resort. Super clean and fresh very friendly and helpful. Stayed on my own and felt safe. Highly recommend I would stay again on my next visit.

Plussat: Good, clean accomodation and the aircon was a bonus in a very hot week. The unit was newly rennovated, the bed was comfortable and the bathroom clean with a good shower. The small kitchen was just enough to make some small meals if wanted.

Plussat: Newly renovated, great.

Miinukset: Smoking on complex.

Plussat: New, fresh, modern decor

Plussat: Wow the renovations here are amazing, the place is looking fantastic. The in room AC was the best thing on a hot night.

Miinukset: Everything is so much better than my last visit

Plussat: Great location. Friendly staff. Great view of the river.

Plussat: Great location

Miinukset: Do not book a studio at this hotel - they are tiny and expensive

Plussat: close to town. nice and quiet

Miinukset: Regret not having a view of port side

Plussat: Everything else was excellent. We had a one bedroom unit overlooking the port. Had a lovely meal at The Rivers restaurant nearby. Would definately go back.

Miinukset: Only one small complaint ... the sofa is very uncomfortable.

Plussat: Central, close to water, reasonable views, nice people overall well presented on an overview.

Miinukset: Maintenance needs to be better. Screw missing from shower door so screw needs replacing. Vinyl coming off cabinets so replacement is needed. Water ingress into cabinets. Also noted the floor fire doors do not close within 20 seconds. Also noted that all doors require fire door signage on each of the room doors. Building is therefore not compliant. Call me for advice!

Plussat: Very welcoming and easy access

Plussat: We decided last minute to stop over before heading back to AKL. Friendly front of house staff member during the initial check-in. Due to our 5am departure,we weren't able to enjoy the inclusive breakfast but I'm sure that too would have been on par. Bed was comfy and the sleep revitalising for the journey ahead. Overall I can't complain.

Miinukset: No major gripes. I did realize after returning home that a garment was accidentally left in the room.. woops human error! I should have followed up but surely we could have been advised to say the least. The room was dimly lit which was probably due to its location just above the covered entrance.

Plussat: location, cleanliness

Miinukset: plumbing. Kitchen and shower

Plussat: Our unit was at the back so we had no road noise.

Miinukset: Very dated.

Plussat: The location was ok.

Miinukset: The room smelt musty and I couldn’t change this with the doors and windows open.

Plussat: Rooms were spacious and clean staff were friendly and helpful

Miinukset: Bed and pillows were quite hard

Plussat: The layout was lovely & very family orientated atmosphere. Pool was fabulous.

Plussat: The unit was spacious and the kitchen was well equipped. We liked having Netflix. The pool looked great and the gardens were lovely.

Plussat: location was great. Proprietor very friendly and serving of rooms was great. Loved the fact that it had a pool however there was a group booking in there so it full for the whole day which was a very very hot day. Not sure if they were guest staying at the motel, however i would have been great to have been told about that.

Miinukset: as above

Miinukset: Shower small and water pressure low.had trouble getting wet Unit old and tired.needs an upgrade.

Plussat: Friendly staff and comfy beds

Miinukset: This room was very small and for the price we expected more

Plussat: I have stayed there before that’s why I went back

Plussat: The shower pressure was good

Miinukset: How the bathroom was designed it was cramped and I hit my elbow everytime I used the toilet

Plussat: Great location.

Miinukset: My booking stated one adult two children I got there and there was one double bed!!!!Had to arrange another bed for my other daughter who fortunately was able to stay elsewhere at another motel??? Not sure whose dropped the ball? Had to then negotiate charges after requesting this. Poor result especially when the city was already booked out. Would like some follow up. Thank you.

Plussat: Clean. Fantastic bed.

Miinukset: The couch was very very low so uncomfortable to sit on. Impossible for older persons to get up from. Outdoor seating right outside our door no privacy.

Plussat: It was in a good location & suited our needs. Very comfortable bed and great shower. The staff were very good at replacing the towels with lovely clean ones & also topping up the tea bags, coffee & sugar.

Miinukset: The fact that we had to wash our dishes in the bathroom sink. Just felt yuck. Not really sure how motels get away with this practice as there's no way you could get away with it in your own home. That's really my only negative comment about the place.

Plussat: Clean and comfortable

Plussat: The rooms are very big, with everything provided that you need. My room had a balcony overlooking the pool area with a nice table and chairs to sit at. Over all a good place

Miinukset: The bed was comfortable but being mad up of 2 single mattresses you do tend to roll into the gap in the middle all night.

Plussat: The location of the Emerald Hotel is excellent. Walking distance from plenty of dining options. It is in the centre of town, yet if one stays at a river view room, it does not feel that way.

Plussat: location is excellent, our stay was comfortable.

Plussat: Location to CBD

Miinukset: Breakfast was poorly prepared and due to shortage of staff for the crowd booked plates not available for food and some food poorly prepared.

Plussat: Room, location and facilities were excellent, clean and tidy. Good space. Close to town and beach. Walking distance to most of what we needed. Pool was fantastic as was the spa!

Miinukset: The staff attitudes were very poor. No smiles, no proper greetings. No please or thank you. Went to the restaurant fo breakfast and was greated by a stone face who just pushed the menu at us and stared. I had to ask "do we order here?". Yes was her responce again with a stone face. Felt like we were an inconvienience and she had somewhere more important to be. While in the spa pool with plastic bottles, a member of staff strutted up to us advising we were not allowed glass and alcohol in the pool. When we told her we had plastic and suggested she check her signage she stormed off muttering back that she was going to ring the manager before storming inside the building slamming the door behind her. My husband followed and spoke to the Manager advising what had ocurred and the Manager apologised profusely. Thef staff here are immature and if they dont like what they do, they need to move on. We are frequent travellers and this was the worst expeience we have had with staff who treated us like children and an inconvinience. We followed up again with the Manager when checking out who again apologised. Great place to stay but the staffing will drive people away!

Plussat: Location in the middle of town

Miinukset: Not a good sign when the hotel has ear plugs in the bathroom for you. The location is right on a busy street around a bend, so expect to be woken up at 530am by big trucks