Gretna hotellia

Plussat: Breakfast was fresh and good.

Plussat: Location and great hosts...

Plussat: Cath was just lovely & friendly. The room was bright, airy & clean. Breakfast was very good, a nice selection to pick from.

Miinukset: N/a

Plussat: Honestly couldn’t of asked for anymore, the owners are lovely and as helpful as could be! Anyone wanting a good sized spotless room I wouldn’t hesitate to book. Couldn’t recommend anymore

Plussat: Our second stay at this property. Very friendly owners, lovely breakfast.

Plussat: A very clean, comfortable place with really excellent hosts. This was a lovely friendly guest house and we enjoyed our stay very much. Great breakfast and great conversation with the other guests and our hosts. Would definitely come back here to stay.

Plussat: Great location - close to shopping centre and the blacksmiths. Friendly helpful staff and a great breakfast

Plussat: Very clean, comfortable bedroom. Very friendly owner offered me a hot water bottle for my sore back. Good recommendation for dinner. Delicious breakfast too.

Miinukset: Towels rather hard and not very large.

Plussat: Very friendly and helpful hosts We were kindly offered to wash and dry our cycling clothes!

Plussat: breakfast was excellent and the host was good man with in-depth knowledge of the area. he gave me tips for traveling to my next destination

Miinukset: nothing

Miinukset: Positives, Nice staff, Great location, Good restaurants nearby. En Suite has a walk in shower, bedroom is comfortable, breakfast included, WiFi available, TV has a good assortment of channels Negatives: En Suite has a folding door which does not restrict those little "bathroom noises".The hot water is pumped and on timer, we wanted a shower a shower late at night but could not get any hot water, in the morning when the pump comes on, whenever there is a demand for hot water the running pump is noisy an woke us up. WiFi is available but is very limited and near to n on existent, certainly cannot stream. One of the nights we stayed was chilly and the heating was not on, my partner whom has health issues was cold and had to wear a fleece in bed. You have to pre oder your breakfast the evening before, in the breakfast room there are no cereals, fruit, drinks etc. We did get the breakfast we requested, although no choice of fruit, yogurt etc. The shower fan was thick with dust and grime, and one of the striplights in the room did not work. The owners are really nice people and very helpful, unfortunately Gretna makes its money through the summer tourism, and I guess the owners have limited resources to invest in the property. My appraisal is not meant to be harsh just saying it how it was

Plussat: The owner was such a thorough gentleman. Gave us a warm welcome. We felt safe and sound. Clean and tidy 10/10. Nice rooms. Everything was amazing about it. I stayed at the hotel as I wanted to get married, checked out later than the time. Owners didn’t have a problem. Very kind hearted couple. God Bless!

Miinukset: Nothing

Plussat: The room had a wonderful view, the hosts were ready great and the beds were really comfy

Plussat: Comfy bed and room was very clean. Excellent parking facilities. Friendly hosts.

Miinukset: Room and ensuite slightly cramped.

Plussat: The complete set up in our opinion was perfection will definitely stay again

Plussat: The hosts we friendly and thoughtful and the accommodation was very clean. Breakfast was well presented and tasty. We would definitely recommend.

Miinukset: Nothing.

Plussat: Wonderful hosts, spotless beautifully presented room. Delicious breakfast.

Miinukset: Nothing

Plussat: breakfast lovely, folk friendly, very clean and comfortable, free phone charger!!!

Miinukset: nothing

Plussat: Everything here was an excellent standard from the welcome tea and shortbread in the lovely garden to our breakfast the day we departed.

Miinukset: The door shut closers perhaps need adjusting to prevent them banging!

Plussat: Wonderful place, Pauline was very welcoming and a lovely host, would definitely stay again and recommend to anybody who was looking at staying in gretna green.

Miinukset: I am struggling to find any negatives, which can only be a good thing

Plussat: Breakfast was lovely and in lovely surroundings. A little music at low level would have been nice, just to break the silence. A very plentiful breakfa Hosts were excellent. Pauline very kind and also Ralph who helped with our luggage;

Miinukset: The fact that breakfast was only from 8a.m. to 9a.m. A little early to get up when you are on holiday. Checkout time could do with being extended to 11a.m. That was certainly our only complaint

Plussat: welcome was lovely and Pauline was accommodating

Miinukset: We booked this place for the breakfast that had been given good reviews but sadly this is only served between 8-9am on a Saturday so we were unable to have breakfast (beyond a very simple breakfast offered as an alternative). That was a real shame and would ask that is made more clearly on the website

Plussat: From the moment you arrived till the moment you left you felt welcome

Miinukset: Could have more sockets in the room and USB

Plussat: Bedroom very large, comfortable & clean. Expensive bed and bedding appreciated.

Miinukset: Nothing.

Plussat: Great little b&b for wedding guests. Gretna Hall is right around the corner. Pauline the host was so lovely and friendly, she was happy to help with any advice. Lots of cute little touches and effort put in. The room was perfect for the two nights we stayed. Great choice for breakfast, full english, salmon and scrambled eggs etc and it was delicious! Very accommodating.

Plussat: Proprietor lovely. Spotlessly clean. Excellent breakfast. Great car parking. Close to gretna green.

Miinukset: There are 4 b and bs next to each other which would all be affected by the noise coming from the main motorway which can be seen from the window approximately 100 yards away.

Plussat: Very friendly and very helpful staff great value for money Bed was very comfortable

Miinukset: Nothing

Plussat: Bed was comfy and breakfast was fab. Parking good, place easy to find. Access to major road network easy.

Miinukset: All good

Plussat: Absolutely lovely place and couldn’t be any friendlier

Plussat: Clean as well as comfortable bed hosts very pleasant and welcoming will stay here again.

Miinukset: All expectations met

Plussat: Central location

Miinukset: N/a

Plussat: Breakfast was excellant owners were friendly and welcomeing

Plussat: central to all sight seeing in Gretna

Plussat: Lovely location right across from the famous Gretna blacksmiths and walking distance to several pubs/hotels offering food. Warm and welcoming hosts, comfy beds and great breakfast. Would recommend.

Miinukset: Nothing

Plussat: room very good for what we paid all tea & coffee facilities in the room. Toilet and room very clean owners very attending nothing to much trouble for them choice of breakfast very good selection well done.

Miinukset: there was nothing i didn't like everything was always well presented and well executed

Plussat: did not have breakfast

Miinukset: walk in shower rather than the bath as it was too deep to get out of

Plussat: Location met our needed. Friendly hosts.

Plussat: Position, breakfast

Miinukset: A chair in the room

Plussat: Really nice B&B. Great breakfast. Really well looked after.

Plussat: The room was amazing! Large room, comfortable bed.

Miinukset: Breakfast items were a bit stale. Good coffee.

Plussat: nothingo

Miinukset: No tv Next door banging head against wall from 2am

Plussat: The hotel is modern, clean and comfortable. The fabrics and furnishings in the rooms are excellent. The bathroom/shower were very good.

Miinukset: The decor in the bar and restaurant, given it is a place of celebration, is very dark, subdued and sombre. This seems reflected in the mood and approach of most of the staff. The highlight on the staff front was the pleasant lady at reception and checkout. Few smiles elsewhere apart from one waitress apologising pleasantly for the overlong wait for food (47 minutes from order) wine (36 minutes from order) and the fact that one steak, medium rare was cooked to perfection the other, rare, was incredibly well done. Nothing wrong with quality, everything wrong with cooking. Thankfully we were not charged for the steak, but get this detail sorted.

Plussat: Second time here! Love everything about the hotel staff

Miinukset: Going home!

Plussat: Fabulous location. Ideal stop en route to Aberdeen.

Miinukset: Slow service in bar/restaurant. Ate smoked haddock scotch egg. Been standing too long; cool to touch egg hard. Medium rare steak came up well done. Replacement rare!

Plussat: Large room, clean bathroom, great towels, fabulous shower. Excellent breakfast. Fabulous value for money, will stay again.

Miinukset: Tv reception useless. Bed very uncomfortable.

Plussat: Good breakfast, staff were friendly and helpful, very good room, clean.

Miinukset: Beer expensive.

Plussat: Lovely room and food

Miinukset: Nothing

Plussat: Food was very good and was very comfy

Miinukset: Room Decor needed refreshing

Plussat: Good location. Fourth time here. Says it all. Ideal stopover location before onward journey

Miinukset: No comment

Plussat: Well cooked breakfast. Friendly staff and good all round service. The location of the Hotel is easy to find just off Junction 45 of M6. Great shopping facilities just 5 minute walk away, including a good pub.

Plussat: Excellent young waitress.

Plussat: The bed was very comfortable.

Miinukset: Nothing, arrival, stay and leaving was fine, very slick.

Miinukset: Shower pressure in our room was very poor

Plussat: Location was great as we particularly wanted to explore Gretna! The room was fine, staff were friendly and the breakfast was good, too. We also ate in the restaurant which served decent food.

Miinukset: For the price I have no complaints.

Plussat: It is very handy for shops

Miinukset: All goodI

Plussat: Friendly staff

Miinukset: Locals entering the bar late and being rowdy

Plussat: Friendliness of staff. Very relaxed atmosphere. Good food and wine at very reasonable prices.

Miinukset: Heating was not on in our room. We had to ask. Staff did not offer us a table for dinner with a tablecloth on it. We asked and they let us sit at one that had a tablecloth. Much better than sitting in the bar area where some seats were worse for wear.

Plussat: room was just the right size suitable for our needs

Miinukset: always have a good look at the bedding when i arrive at a hotel found 2 black hairs that stood out on white bedding don't know how the cleaners missed them

Plussat: Great breakfast.

Plussat: The location was good and the receptionist was very welcoming .

Miinukset: The room was in poor condition, not very clean. The en-suite door wouldn’t shut properly and the smell in the en suite was rank, it stunk of stale wee, the kind you get over time, like in a badly run public urinal. The little milk pots you get for your teas and coffee has gone off so we had to get replacements, the comment from the receptionist implied this was not of a surprise to her! The dinner we had was average, my husband did enjoy his Mac & Cheese ( one can hardly go though with Mac n Cheese) but my mushroom risotto was very “wet” almost a soup, I would challenge if risotto rice was actually used, it seemed more like long grain rice which would explain the consistency, the flavour was ok but I really struggled to find any mushrooms. I cannot fault the friendliness of the staff but this alone is not enough to make me recommend anyone staying here. This place is how I would imagine a cheap n nasty motel in the USA would be like.

Plussat: The room was really nice and modern, we loved the highland cow theme! Breakfast was lovely and quick with lots of options. Lovely friendly staff. Easy access from the car park. Nice bathroom with a big bath.

Plussat: Friendly hosts and comfortable atmosphere. Best breakfast ever with huge choices. Well within walking distance of train station and amenities. Loved the quirky building too.

Miinukset: Nothing....all good

Plussat: The hospitality was very good. The place was lovely and welcoming. Would recommend.

Plussat: The staff very friendly food was very good location was a good place

Miinukset: Nothing it was as it was described

Plussat: Everything! I loved the old-fashioned, quaint feel of the place. We were three and the room was quite spacious. It was impeccably clean. The hosts were very nice. I also liked the breakfast (traditional Scottish one). You can tell that the place is run with a lot of love.

Miinukset: It's not that I didn't like it, but it's good to know that the place is not that close to the main Gretna Green attractions (the famous anvil shop). But it's not far either, it makes for a very pleasant 15 min walk to get there.

Plussat: Awesome hotel. I'll be back soon. Awesome. I'll let all my friends about it. Love it.

Miinukset: Nothing

Plussat: Welcoming staff. Food lovely both evening meal and breakfast. Beautiful decor in public areas. Easy acess to the motorway for our on going journey.

Miinukset: I asked for a walk in shower room which I got, unfortunately it was a wheelchair access room lower sinks toilet etc, not a problem though. However the shower grate was quite open, not great, could have been covered in a better way, the flooring once soapy and wet was quite slippery especially for people with walking difficulties. There was also a strong smell of some sort of cleaning fluid, almost fuel smelling permeating the room. I noticed what looked like a previous visitor being sick as there were marks on the radiator and in the bathroom. The bed although comfortable was barely a double and pillows quite firm. Woodwork in the room scuffed and tired. Shame we missed out on the whole breakfast as there was a coach party in, most food not replenished very quickly.

Plussat: Great atmosphere warm and friendly

Miinukset: N/A

Plussat: Price, good sized and good breakfast

Plussat: The hotel has a very impressive entrance with a comfortable lounge/ bar area and the restaurant to the other side of the bar. Food was good and a good buffet beakfast was available. It is also in a good location for easy acess to the motorway.

Miinukset: Most things were OK. The bedrooms were large and clean but I felt they were a bit tired and some of the furniture required renewing.

Plussat: Great value for money, damned good breakfast. Great room. Fantastic reception/bar/dining area. Very relaxing.

Miinukset: Quite a few more of those diddy milk portions in the room for my cuppa are neeeded

Plussat: Location suited what we were there for, place for the wedding service and close to the In for the small receptin post the ceremony. Within walking distance.Close to places to eat and across the road from the retail Outlet centre.

Miinukset: Common areas do look a bit tired, i.e. carpet coming up on stairs could be a trip hazard. Some of the reception personnel appeared nto particularly interested in us as a payiong customer, others were great.

Plussat: Everything, husband and I had our wedding breakfast here and stayed here 24 years ago.

Miinukset: Nothing

Plussat: Fantastic breakfast Superb room

Plussat: Just beyond our expectations in every way. Right down to jacuzzi bath tub.

Plussat: Everything!

Miinukset: Nothing

Plussat: Staff were very accomadating and friendly rooms were spotless would stay again

Plussat: The exterior and corridors were nice food was good.

Miinukset: Room wasn’t up to expectations- quite small- curtain hanging off rail- bathroom smelt musty- toilet seat falling off- threaded bear towels towel rail hanging off- mould on shower- bed frame loose

Plussat: very good quality hotel

Miinukset: I paid extra for spa bathroom, toilet didn't flush I had to walk down to reception toilet my entire stay, I was in the spa bath my partner went back down to the bar, couple mins later the room door opened, I could hear him opening draws and moving our case ect, the he came in the bedroom where I was obviously naked in the bath, turns out it wasn't my boyfriend it was a waiter who stole a universal room card on the Rob, obviously traumatised, Spa bath room out of use, baisicly room with share facility's 2 floors down, a waiter on the rob/pervert, give the hotel 2 week to refund atleast the extra I paid for spa bathroom that was out of order, plus my awfull ordeal, al was called to staffs attention on the night with my screams and they addmited they couldn't contact him as he wasn't awnsering his phone, will keep trying to resolve this thow they couldn't care less PLEASE AVOID AS WEDDING VENUE WE HAD TO SET UP FOR NIGHT OURSELF AND WASH GLASSES BEHIND THE BAR....DO NOT HESSITATE TO CONTACT ME ABOUT ALL OTHER PROBLEMS NOW GOING THREW LEGAL AND COURT

Plussat: The evening meal was good, with friendly and efficient servers. The hotel was quiet as we expected for a Monday night and we looked forward to a good nights' sleep but unfortunately didn't!

Miinukset: A hen party above our room 31 started a party at 11.30pmwith loud music, singing and shouting.We tried to phone reception but the phone didn't work so at midnight my wife got dressed and went to complain bout the noise to reception. There was nobody around and eventually she found a young wiatress who said she would have a word. The noise stopped for a few minutes and then began again with even louder music and shouting! It eventually stopped around 12 45 and then at 06.30 started again! We complained again at reception when we left but just got a sorry. The breakfast was the worst we have had. They ran out of eggs, bacon, and sausage and despite asking the waitress to re-stock them nothing happened. Disgusted we just left.

Plussat: Friendly stadf

Miinukset: Could have been cleaner 4 spiders in my room and cobwebs

Plussat: Room and jacuzzi were great, clean and tidy, fabulous setting for a wedding what we attended for

Miinukset: Shower head needs looking at pours out all over, no cold water runs out of taps on sink

Plussat: Convenient for wedding

Miinukset: Corridors rather dark and narrow, not much choice for breakfast, bar staff didn’t seem to know much about drinks.

Plussat: The outside of the hotel was very pretty.

Miinukset: Receptionist was mimicking a customer on the phone, shower was dirty something to do with the dirty water from other rooms coming back up the plug hole. Dust and cobwebs on light shades, breakfast was awful and the whole place needs freshening up and a good clean.

Plussat: Cleanliness and service and the food

Miinukset: Nothing

Plussat: The room was spotless with exception of the kettle which hadn’t been dusted in quite a while. Staff were friendly and helpful, Breakfast was excellent with ample choices of cereal, fruit and cooked Fayre. Would certainly stay again.

Miinukset: I realise that a refurbishment programme is ongoing which is good but the bathroom was very tired, albeit everything worked as it should. This was in contrast to the bedroom which was bright and airy.

Plussat: The food was really nice, staff were very attentive..beautiful grounds a great location

Miinukset: All good !!

Plussat: Very comfortable room.

Miinukset: Shower head was a bit dirty with limescale.

Plussat: My husband said it’s the best bed he’s ever slept in because it was so comfortable

Miinukset: Nothing everything was high quality

Plussat: Friendly staff

Plussat: We overnighted en route from Midlands to Aberdeen. We decided to sample this hotel prior to staying again next April with our pensioner group. We found staff friendly and efficient. Food was of a high standard. The public areas have been refurbished, we hope the bedrooms will be upgraded before our next stay. The lift was a little creepy before the doors opened but overall we enjoyed our visit.

Miinukset: Very disappointed in the hotel. The website did say that renovations were in process but that this would not affect the rooms booked. In fact the rooms were very poor - ceiling panels missing in the corridor, dilapidated doors, very worn carpet, a hole in the bathroom door, uncomfortable bed, dodgy lighting, and hairs in the shower tray when we arrived. It will be a great hotel once it has been renovated but in the meantime definitely does not represent value for money. We were travelling with American friends and were embarrassed to have taken them there.

Plussat: Food okay

Miinukset: Room poor bed well past it's best gutter broken outside room could have had a shower outside

Plussat: Comfort of the room

Plussat: Food in bar well presented.

Miinukset: Shower head broken. Bathroom in need is painting.

Plussat: Lovely staff and shower was bang on.

Miinukset: Not really anything not to like

Plussat: Staff very friendly

Miinukset: Decor not good

Plussat: Excellent value for money for the rate we paid. The motorway location was super convenient for our trip. Very quiet and restful nights sleep (and I'm a very light sleeper). Good sized room, with very comfortable bed and pillows. Great shower and other room facilities. We were really happy we decided to rest here for the night!

Miinukset: Absence of good breakfast facilities.

Plussat: At first when we realised it was in a Motorway Services area, we were thinking it was a bit strange but it ended up being so handy! Perfect for what we were travelling for (a wedding 7 miles away). Within less than a minute walk we had everything we needed, WHS Smith, Petrol Station, KFC, Burger King, Starbucks, etc. The staff were lovely and accommodating, giving us a list of the taxi's in the area and also an iron and ironing board when we asked.

Miinukset: Can't think of anything, lovely little hotel

Plussat: Didn't like the surroundings in themain meal area at Gretna

Miinukset: Too much like a busy railway station

Plussat: Very clean, ideal location, great price, large room

Miinukset: Extremely clean however could do with a refurbishment

Miinukset: I got a parking fine for parking in a space outside the hotel. Also there was a red stain on the bed sheet

Plussat: Great value for money and the bed was comfy.

Miinukset: Room smelt strange - not bad just slightly off putting.

Plussat: The area wasnt too bad considering it's a service station hotel

Miinukset: The smell in the corridors smelt like mould

Plussat: Dog friendly hotel, very close to the motorway. Staff on reception were very friendly. Outside there is lots of grass areas, great for walking the dog.