They claim the beds are queen, but I'm sure they are smaller.
Very good now, should be excellent when renovation
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.
The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
It was not well kept, our room was outdated
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
The costumer serviles is not good
Avenida La Reforma sijaitsee muutaman askeleen päässä ja Union Church of Guatemala 5 minuutin kävelymatkan päässä majoitusliikkeestä. Käytössäsi on business center, ympäri vuorokauden auki oleva vastaanotto ja hissi. Asiakkaiden käytössä on lentokenttäkuljetukset (käytettävissä pyynnöstä) ilmaiseksi.
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
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