Guatemala hotellia

Plussat: The restaurant did an excellent job of accommodating my dietary needs. I also found the gym to be a great space to work out.

Plussat: I travel a lot in the region and no doubt Hyatt Centric is among the best of the best (if not the best). The staff I'd give 10,000 stars. They were always willing to help, always smiling, friendly and proud and passionate about their work. Rooms are extremely comfortable and designed with a lot of taste. Food absolutely great. I will not try any other hotel in Guatemala in the future. Special thanks to Ruth, Erwin, and all of the other girls and guys that helped facilitate my experience and work trip.

Plussat: Beautiful comfortable rooms, amazing Mayan sculptures on display in the lobby display cases

Plussat: Ir is ok.

Miinukset: Could have has better service and understanding staff.

Plussat: Hotel was perfect. Breakfast was the best I’ve ever had in a hotel while travelling. Managers and reception staff were great and had good English and very helpful. Restaurant staff for dinner and breakfast were attentive and helpful. The rooms are immaculate and the hotel is great overall. Would stay here again. Pool was great and food was very tasty.

Miinukset: Bar staff were disappointing in that while I understand English isn’t their first language, the website explains they cover English speaking and I found the bar staff quite abrupt and insistent on Spanish. We expected a little more help with the language barrier rather than insistence on Spanish and walking away from our table.

Plussat: The whole hotel is well maintained by very professional staff members....from the lower levels of the parking garage all the way up to the professionals that maintain the cleanliness of each room and the modern designed facility. The wait staff was very personable and always pleasant.

Miinukset: At the end of my stay, I wanted to change my quetzals back into dollars and they weren't able to accommodate me. I had to go to the bank in the adjoining building 300 meters away...which was not a problem and just as nice.

Plussat: I loved the location, central somewhat. i felt safe in the area.

Miinukset: i wish there were more local and private owned guatemalan cuisine restaurant instead of the "american" restaurants.

Plussat: Cleanliness, shower power

Miinukset: Needs to be able to close the shower so it does not spill all the water Breakfasts needs improvement

Miinukset: Breakfast is just minimum and it's not so fantastic while other experiences are great including facility, room, staff & etc.

Plussat: Spacious, clean and comfortable room

Miinukset: Only 1 coffee sachet per room. Terrible mac n cheese on room service menu.

Plussat: The night we stayed here, it was only $75 plus taxes so that really made it a great value! It is nothing fancy but it feels a step up from Holiday Inn, Barcelo and other hotels on the same block. We love the modern updates and all of the nice spaces throughout the hotel. The parking was plenty spacious and easy. This area is walkable to San Martin (bakery), McDonalds, The Market (upscale restaurant), and even to PF Changs and Starbucks if you go during the day (all walking is dangerous in the city past dark).

Miinukset: The only thing that this hotel is lacking is a pool. For some that may not be important but we usually only stay places with a pool :)

Miinukset: It was not well kept, our room was outdated

Plussat: it is very near the pullmantour bus station (next block). it is very comfortable and modern. it is very well located near restaurants and everything. It smells very new. The internet TV for streaming netflix and youtube worked very well and also wifi. I found the price very balanced in relation to the comfort.

Miinukset: everything was very good.

Plussat: I lived the art Work and decor. It’s great!

Plussat: Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.

Miinukset: The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.

Miinukset: They claim the beds are queen, but I'm sure they are smaller.

Miinukset: The costumer serviles is not good

Plussat: The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.

Plussat: I like everything beautiful Are you in the mountains is so beautiful place for relax

Plussat: I liked a lot the staff. The swimming pool and the spa installations are really complete. The food is delicious.

Miinukset: It felt like old and a little bit unclean.

Plussat: Very calm and clean the staff very courteous and professional.

Miinukset: It was too cloudy I wasn’t able to really enjoy the view, but that has nothing to do with the place. It was Mother Nature lol.

Plussat: Beautiful location and property. At one time someone put a lot of love into the place. Decent spa facilities. Beautiful view. I have stayed here several time over the years.

Miinukset: It seems that the management has changed because many of the lovely parts of the property we not we maintained including the rooms.Our son got locked in the bathroom due to a faulty door handle. The staff tried to charge differently from the price quoted by Booking.com when we checked in and when we checked out.

Plussat: Bed and pillows were wonderful. Bathroom full of amenities and very modern. Food was delicious and service impeccable. Can’t wait to go back.

Plussat: Everyone was ready to help

Miinukset: Weather, rain alot

Plussat: Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation.

Miinukset: I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!

Plussat: Nice hotel, good spa, big and lovely room, fast wifi, kind staff

Plussat: After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets.

Miinukset: Pricey dining. Few bilingual staff in main restaurant.

Plussat: Friendly staff, early snacks before the run -21k

Miinukset: Worn linens, old bed, stains in the shower... a/c not working properly, room felt humid. Stayed in fifth floor.

Plussat: Breakfast em was great. Just that if you stand to take simethinf else. They take away your plate.

Miinukset: The shower

Plussat: Breakfast buffet at The Market was phenomenal & included everything you could ever want. Location was easy to find in the morning.

Miinukset: N/A

Miinukset: It is old hotel with all furniture, carpets etc.

Plussat: Good breakfast, bright room, good location

Miinukset: There is no central heating. My roomp temperature dropped to 15c at night.

Plussat: Location is great,close to the airport, private room with bathroom breakfast included. Staff were very friendly.

Miinukset: The room needed more cleaning. Sheets were a little stained, tissue paper between couch. Black stuff on shower curtain. Ended up paying a little more than booking.com had promised.

Plussat: The hosts were very accommodating and we appreciated the complimentary quick ride to the airport at 4am. Location is also VERY secure. Be sure to have the address ready if you’re arriving in taxi or you won’t be allowed inside the gate.

Miinukset: Ringing a loud bell every time we wanted to come in the front door.

Plussat: Very close to the airport. Good for late or early flight Free pick up from the airport Tasteful breakfast Clean Friendly staff Small and cozy Good internet connection Big room

Miinukset: Very close to the airport therefore very loud. Planes land all night but this should be known at time of booking Owner answers in english even one speaks perfect Spanish. Weird

Plussat: Excellent service and quick transfer to the airport

Plussat: Staff was very welcoming and kind. Location is perfect for anybody who needs to come from the airport or have a flight the next day. Free shuttle is very appreciated. Breakfast is very good. Loved everything.

Miinukset: Not much actually. Bed didn't seem very new but was still good enough.

Plussat: Location. Nice staff. I had very early morning flight and the hotel served coffee and pastries for free

Miinukset: The gym is very small and very old equipment. Not all the staff know english well, so it was little difficult to communicate

Plussat: Location

Plussat: We arrived earlier than check-in time but were able to store our luggage until our room was ready. The room was great, large living room area and equally large bedroom with 2 double beds. The balcony had a nice view of the city. We were worried that we wouldn't be able to enjoy the breakfast buffet because we were traveling with a dog. But the restaurant staff were very friendly and we were able to eat breakfast in the dining area.

Miinukset: We just had a confusion about if the water was safe for drinking.

Plussat: Great value for the money in center of Zone 10. Very good breakfast and excellent, friendly staff.

Plussat: Everything was very good

Plussat: Location is in a high-class area with a lot of security. However, because the traffic is bad, it takes a long time to get anywhere from this hotel.

Miinukset: Air conditioning was either freezing or off. Engineered hardwoods needed to be realigned in the room because there were a lot of holes.

Plussat: I like the restaurant in the lobby friendly staff and the breakfast bar so good, staff wearing Guatemalan clothes makes you feel like you are in Guatemala.

Plussat: Small boutique hotel... personalise attention. Great food.

Plussat: Nice rooms, quiet, pretty good internet, good coffee

Miinukset: Water was lukewarm

Plussat: Loved this Boutique Hotel! The staff were friendly and helpful. The ladies on reception spoke good English. The room was quite small but spacious enough for two people. The bed was comfy and they gave us other pillows to suit our taste. The room was nicely decorated. The bathroom was spacious and the shower great. Breakfast and coffee was excellent. The WiFi was super fast! Would stay here again in a heartbeat.

Miinukset: I would have liked to have a long mirror in the room. Otherwise no complaints.

Plussat: Comfortable, well located

Miinukset: There was a humid smell in the room, however it was very clean.

Plussat: Very quiet hotel and slept great. It’s not easy to find a quiet hotel in Guatemala city, but this is one. The staff is friendly and very accommodating. Loved the running fountain and the relaxing garden.

Miinukset: Rooms could be a tad bigger and a tad cleaner. There was some dust, but nothing tragic.

Plussat: Great location. Staff was very friendly. Coffee was very good. Bed was very comfortable.

Plussat: Starting with the arrival and communication before our arrival and finishing with the airport transfer the day we left and everything in between was perfect: staff (very kind and accommodating to all our requests and needs), room (modern, comfortable, quiet - We didn't hear any plane, despite the closeness to the airport), bathroom ( high pressure shower, high quality toiletries), ok WiFi, tasty breakfast (especially the coffee, espresso and cappuccino). Location in Zone 10 is excellent, but we have to return to discover the area as well

Plussat: Staff was excellent and very helpful. Rooms were very comfortable and kept clean. All appliances were working.

Miinukset: Remodeling going and construction was being noisy in the morning. Other than that it was a great experience.

Plussat: Very helpful and friendly

Miinukset: Nothing, it was splendid

Plussat: Very clean and quiet. Shuttle to airport leaves early and is very convienant.

Miinukset: Hotel was under renovations. No snack shop. No vending machines. Swimming pool was closed. Unless you wanted to eat in the hotel restaurant everything you needed you have to leave the hotel. Leaving is ok in the daytime but most suggested that after dark it's safer to stay inside the hotel. If you go out don't have anything in your hands. ie phone, camera, purse. We were very disappointed that when we checked in as a couple we were given a room with two dbl beds instead of a room with one bed. Room was cramped and since we spent so much time in our room it would have been nice to sit and watch tv and not always have to sit on the bed. View from window was a nasty look at what must be the maintance area with hot water heaters. The hotel didn't seem anywhere near full so we were disappointed with our room with no view and two beds when I'm pretty sure nicer rooms were available.

Miinukset: The reason I choose this hotel was the famous brand value of “Hilton” , but actually it was more like a motel, not a hotel. A party hold on in the hotel during the whole night which eventually caused a lot of horrible noise, regaetton!! I couldnt sleep nor get a rest at all even the door and windows were well closed. I told the manager guy who was in a reception about this problem but he was so indiferent. I donk know what the hotel means for this people but if youre going to Guatemala City for business trip and expect to be in the place where you can get rest and relaxed, well, in Hilton Garden Hotel Inn you wont be able to expecto to see none of them, instead, loud cheap reagetton music wont let you sleep all night with crazy drunken dancing people.

Plussat: The bed was so cumfy. The shower pressure was great.

Miinukset: Nothing I loved the rooms

Miinukset: Albeit short, less than 24 hours, my stay was comfortable.

Plussat: The staff was very courteous and polite.

Miinukset: The hotel is going through a major remodeling which is not communicated. There is literally construction noise from 7am to 7PM. Additionally, there seems to be a problem with the showers where it goes from hot water to boiling hot water.

Plussat: Easy check-in, the room was clean and comfortable beds.

Miinukset: I will like to see a wider selection of food in the breakfast buffet.

Miinukset: There is a capet in the room.

Plussat: Easy access and well located.

Miinukset: Charge for Internet.....It should be included.

Plussat: Great value hotel at the Zona Viva

Miinukset: Loud music around hotel on weekends

Plussat: Every thing was a amazing! The staff, breakfast was delicious, the rooms were clean! I would stay here again when I visit Guatemala!

Plussat: Very well located on Zona 10

Miinukset: They are very picky at the front desk. Dollar exchange might be a headache since they take only new bills.

Plussat: The shower was rad. The AC was cold af. Convenient location. So much good.

Miinukset: It was too legit. Too legit to quit.

Miinukset: Need a more variety in the breakfast menu

Plussat: good hotel size so is comfortable good breakfast good bed good room service

Miinukset: Noisy AC unit Too expensive internet, no too fast, not too stable No charging stations No interactive TV

Plussat: Small hotel with an excellent taste and an extraordinary attention from the staff. we did not expected to find that place for that price.

Plussat: great location, great staff, really . good value for money rooms are small but very . clean & confortable bed & good linen. Bathroom is ok size & very clean and staff will do everything to help

Plussat: Right in the middle of Zone 10, is very modern looking hotel, with a very tasty breakfast. Room was super clean and cozy. Close to a lot of good restaurants in Guatemala City. Zone 10 hotels are usually expensive, so I can say the rate was fair on such short notice.

Miinukset: Nothing bad to say about Meraki. Room was small compared to other hotels, but was perfect for what I needed.

Plussat: Staff very friendly and they even prepared a breakfast bag since we were leaving before breakfast time. Tea avaiable at frint desk is awesome!

Miinukset: Minor detail, trash bin dirty in the bathroom's room and not enough toilet paper in the bathroom.

Plussat: This Boutique hotel is well located, just a 10 minute walk to the Oakland Shopping Mall. The hotel is well decorated, from the reception to the breakfast area to the rooms. The receptionist provided us with above and beyond service. Kudos to Fernanda (I think that was her name). Since we arrived early and it wasn't time to check-in and also that we were leaving the next day at 3 a.m. the receptionist offered us breakfast since it was included and we were going to miss it the next day. We thought that was way above than what we expected. She arranged for a taxi for the next day, too. When we returned later to check-in, out baggage was already in the room. They really know what hospitality is all about. Thank you.

Miinukset: There was nothing we didn't like.

Plussat: Everything was great, I will came back.

Plussat: I like everything nice and clean and friendly

Plussat: Good cozy place

Miinukset: Didn’t went above customer service I had requested roses, but they wanted to upset me something else.

Plussat: Clean pool and well secured by a gate and security guy

Miinukset: You can hear the airplanes flying over very well. Earpluggs was my solution.

Plussat: Very convinient

Miinukset: Hard pillows

Plussat: The owners were extremely nice and the atmosphere was warm and welcoming. The service of being picked up in the airport worked very well and was a big plus. It’s the perfect place if you would like to stay near the airport!

Plussat: It’s super close to the airport which is why I went there. They drove me for free to the airport. I had a room to myself and it was quiet.

Miinukset: There’s no where to put/hang your things while you shower. There’s no food there and places to eat nearby so just be aware. I ordered uber eats which was fine. Only one staff member spoke any English but that’s ok

Plussat: The free airport pick up was fantastic and easy (you can access free Wi-Fi at the airport to call the hostel on whatsapp if you don't have a SIM card), staff were friendly and helpful and location near the airport was great. I would stay again on my way to or from Guatemala City airport. Beds And showers were also good for the price, and the library was a really lovely touch.

Miinukset: Nothing

Plussat: Located close to the airport.

Miinukset: Room was small for the price. Killed quite a few cockroaches in the room and there was no hot water during shower. Staff was decent but sometimes it felt that they were just not interested or willing to be informative. I will choose another hostel on my next trip to Guatemala

Plussat: The location is perfect

Miinukset: WiFi is sucks because it disconnects every 30minutes. You should not expect natural connection about WiFi, it’s really bad. And hotel man probably took my Q50 during I watched other things. I’m sure I took Q90 to pay but there were only Q40 after watching other things. Anyway keep watching and paying attention to money.

Plussat: The transportation survive to the airport.

Plussat: The staff is very very friendly. They pick you up from the airport for free. If you have any questions they help you. It's close to the airport. You get free breakfast. Bathroom was clean. I can recommend that hostel.

Plussat: Clean, friendly. So helpful. They make a stay so easy & pleasant.

Miinukset: It is all ++ pluses.

Plussat: The Place is Great for a stoppover at the Airport. Everything is really clean, Even in the Dorms they offen towels and Soap. The terace is a Great Place to chill before you heading off. I just Stayed for few Hours and they droped me on Time at the Airport for free. Great Service. Will stay with them again when I’m flying back :)) muchas gracias!

Plussat: Very kind hosts!

Plussat: I like it I can recommend to friends.

Miinukset: Great location good service personnel it’s great

Plussat: We ordered our food because it was not safe to leave area. Food was delivered and set up in nice dining area for us.

Miinukset: Room was noisy, difficult to rest during the day. Very thin walls. Was in a guarded neighborhood and we were advised not to leave gates. Felt very confining.

Plussat: Were so clean

Miinukset: I’m sorry but everything was nice I love it

Plussat: We arrived early evening and booking in, ordering dinner and booking early morning taxis was all done so simply and was no problem. Hotel is extremely close to the airport and the outside garden is pretty and quiet to sit and eat.

Miinukset: Walls were a bit thin so noisy people coming to their rooms in the early hours was a bit annoying.

Plussat: We arrived late and the front desk helped us order fast food for delivery, then brought it to us with real dishes and flatware. We left too early for breakfast, but they provided a to-go snack of orange juice, yogurt, and a granola bar. Also, our room had a very large patio with seating and nice plants, but not exactly a great view. To note, once you're in for the night, you're in. The hotel is in a gated neighborhood and the front door is locked up at night. It didn't bother us, though, since we were only getting some sleep before an early flight and that's what this place seems best for.

Miinukset: The hotel was clean, but dated, and was slightly pricey for the overall atmosphere.

Plussat: Hostal Villa Toscana was a wonderful landing spot very close to the airport. The staff were friendly & helpful. The reception staff spoke very good English which was helpful considering our basic Spanish. We were grateful for the included airport shuttle and the delicious breakfast. They have an extensive menu of food you can order for other meals. Comfortable stay for an airport stop over.

Miinukset: A fan would have been nice but not essential.

Plussat: Very nice place to stay close to the airport. Excellent service, good breakfast, very friendly staff.

Miinukset: The single room was small, other than that, clean, quiet.

Plussat: Tikal Futura in my opinion, has lots going for it. Due to the high traffic in Guatemala, I feel that it is located at a great location to get around around the city. It has easy access in and out of the area. On the other hand, it does not have the easy walking feeling that some of the hotels in Zone 10 area have. I would encourage others to think about their individual needs. Tikal Futura has great food and excellent breakfast options. The hotel feels safe and it is a beautiful place to stay.

Miinukset: The gym is nice. My only issue is that I tried to run, but the settings seemed to be off as it did not allow for the speed to increase. I informed them of this and hopefully they will address it.

Plussat: I loved everything about the hotel. The staff were amazing

Miinukset: Nothing

Plussat: Good customer services, restaurants are good, love the breakfast buffet. Recommend!

Plussat: A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service.

Miinukset: I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.

Plussat: The room service was excellent and the staff was amazing.

Plussat: Very relaxing. Especially after a long trip.

Miinukset: Nothin

Miinukset: They overcharge you in every way they can including using a fake exchange rate so you will be billed in Q not USD as the booking sites quote. The conversion rate from USD to Q results in a higher price to pay. They charge for the shuttle more per person than Uber or a taxi costs

Plussat: Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you.

Miinukset: We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.

Plussat: Very nice Hotel, great staff

Plussat: Clean

Miinukset: Breakfast is a bit pricy for what is provided.

Plussat: Pool is beautiful and huge. Lobby eas redecorated. It's very clean and safe.

Miinukset: Staff in a low key way hustles you for money.Airport shuttle used to be free. . Now, they wanted $30 for the hotel airport shuttle, so we had to take a cab for $12. The clerk claimed I only registered for 2 people not 3 and made me show documrntation of the rate I got. Was a sleazy attitude.

Plussat: The Habiscus was great.. it can use more meat in their selections.

Plussat: bed excellent, I´ll be back soon

Miinukset: all good

Plussat: I like the lobby but that is not useful to a guest

Miinukset: The shower was very dirty I ask to change room, it seem they don’t care about the cleanliness. They changed me room but the put me in the 3rd floor where is near to meeting rooms and the entrance and exit of the waiters, very noisy. Very bad for a Radisson it seem they don’t keep a stardard. The staff was nice. The space in the room is good but should be clean. The beds no to much comfortable.

Plussat: The rooms were pretty nice, I specially liked the location.

Miinukset: Their currency change rate is not favorable at all, plus you have to pay for shuttle service.

Plussat: I liked that it was very centric, everything very clean, the staff extremely kind and helpful. I wish every hotel had the amazing kind service that I received in this hotel.

Miinukset: That I couldn’t stay more days.

Miinukset: The people at the reception could improve the service. If you need a manicure, the hotel is not the place. It is really bad quality and expensive.

Plussat: Everything was beautiful, nice view

Plussat: Location and friendly and cooperative staff.

Miinukset: No option with complimentary break fast

Miinukset: I made reservation through Kajak. When I got there they did not have it in the system. Fortunately I had the reservation in my iPhone. She kept telling me they did not have a reservation for me. When I asked if they had a room available she kept on answering they did not have a reservation. I had to be very assertive and told her to call her superior for if they had a room they should accommodate me and figure things out later with the booking information I gave them in plain email confirming. Now it is a good thing Spanish is my native language and I pursued this politely but forcefully. She did not want to give me a room when they had plenty available. Finally, she called her supervisor after setting me aside for a while and not attempting to solve the problem. I had valid passport, credit card and reservation in hand. When she finally called her boss, she told her to take care of me right away. Why the attitude and stubborness I do not know.

Miinukset: the dinner room is on the top floor.

Plussat: Clean

Plussat: The hotel has undergone construction and the new rooms are really nice. New beds, new furnishings and ours was just steps from the check in desk. I use a cane, and appreciated the location.

Miinukset: On the other hand, being that close to the main desk meant we heard every person come in, the motion sensor lights blinked on several times during the night, and the garage door opening at 4 am to take people to the airport woke us up. Love the place and will go back, but will ask for a room away from the desk.

Plussat: I am tired and sick from an extended period in Guatemala and anxious to return home where I could become well again.

Miinukset: I had a fall at the hotel and a security guard who did not know me at all, came to rescue and tend to me with such kindness.

Plussat: Super friendly and helpful staff, i liked the installations and the closeness to the airport.

Plussat: Good value. Located at safe gated community and close to airport in 5 min drive. Which is good for early flight passenger, but may not good for anyone who want to stay longer in Guatemala City for tour or sightseeing. Free shuttle to and from airport starting from 4am. Good for early flight passenger. Staff is friendly. Powerful water pressure from shower head.

Miinukset: Need to pay in cash or pay 22% surcharges if pay by credit card. This should be mentioned in hotel policy. Seems nothing nearby, you may need to take taxi or uber for restaurant.

Plussat: Clean, spacious room, very quiet, very close to airport and shuttle to airport was on time and left at 4am which we needed an early shuttle.

Miinukset: There was no towel hanger in the bathroom. We ate breakfast at 3:30 am and it was a little unclear if the breakfast was open so I would recommend clarifying the night before. Otherwise everything was great.

Plussat: Clean, breakfast included, quiet, close to airport

Miinukset: No towel hangers in bathroom

Miinukset: We had a question in the booking form about airport habitat Les and they never responded