Guatemala hotellia

Plussat: excellent breakfast, facilities

Miinukset: helpfulness of reception

Plussat: I travel a lot in the region and no doubt Hyatt Centric is among the best of the best (if not the best). The staff I'd give 10,000 stars. They were always willing to help, always smiling, friendly and proud and passionate about their work. Rooms are extremely comfortable and designed with a lot of taste. Food absolutely great. I will not try any other hotel in Guatemala in the future. Special thanks to Ruth, Erwin, and all of the other girls and guys that helped facilitate my experience and work trip.

Plussat: The breakfast is outstanding - the service at international top standard - just great

Plussat: Staff was very friendly and helpful. Clean rooms and well located hotel.

Miinukset: The water of the swimming pool was really not clean.

Plussat: very big and nice rooms, nice and friendly staff, good area (zone 10), good bar at the top, nice pool

Miinukset: poor breakfast for a hyatt hotel

Plussat: Modern, clean hotel with friendly staff relatively close to the airport. I stayed here on my way out, just to sleep over and then head to the airport. So this review won’t be the most complete. I didn’t have breakfast or use any amenities. But the night staff at the front desk was very professional and so kind.

Miinukset: It’s your typical American chain hotel so you’re not getting much local flavor. I would probably stay here if I were to bring my parents to Guatemala. But if I were to return alone or with friends, I would probably stay in the hip Zona 4 or perhaps downtown closer to the historic monuments and museums and such. It’s great though if you want a respite from the bustling city. All the great things you expect from a brand new Hyatt.

Plussat: Great breakfast, location, lovely staff and great room.

Plussat: Everything

Plussat: Good size room, great staff!

Miinukset: Nothing

Miinukset: I got sick eating at the restaurant and I wasn’t able to get out of the room for 24h.

Plussat: Cleanliness, shower power

Miinukset: Needs to be able to close the shower so it does not spill all the water Breakfasts needs improvement

Plussat: Spacious, clean and comfortable room

Miinukset: Only 1 coffee sachet per room. Terrible mac n cheese on room service menu.

Plussat: Excellent touches throughout - the gym, the courtyard on the 4th floor, the outside seating in the lobby. Comfortable lobby furniture. Comfortable bed. Nice to have a balcony on the 4th floor too!

Plussat: Excellent lovation. Free airport shuttel bus.

Plussat: The breakfast and location are great, and the staff of the hotel are excellent. The rooms are very spacious.Will stay here again before I leave Guatemala

Miinukset: everything is good, no complaints.

Plussat: Late check out

Miinukset: Nothing

Plussat: Amazing: I’ve stayed in several hotels in G city near airport. Inc chains like barcelo. Also hotel clarion. Confusingly the booking rankings are similar (Guatemala City is the one place I have found the booking rankings don’t truly show up the hotel differences). Something helpful for tourists to know is that while the others eg clarion, Barcelo are good they are slightly faded and the bathroom may not be exactly what you would expect as a foreigner. With Marriott courtyard the room and bathroom are great (I’m going to sound super enthusiastic because compared to my other Guatemala experiences I would say marvellous! But if you haven’t got that comparison it will be what you expect from a good hotel.) The bathroom - great shower and clean modern rooms and communal areas 10/10 Staff: staff everywhere in Guatemala have been pleasant but the Marriott staff were really great especially the 2 wonderful shuttle drivers I had who were genuinely very nice and make a huge effort. The people on reception for check in check out were also lovely and efficient. The level of English of all staff inc shuttle drivers was higher than average (I speak fluent Spanish but for foreigners this may be useful to know) Well done Marriott I also liked the effort at greenery inc in the lift.

Miinukset: They forgot my wake up call (luckily my alarm was a back up)

Plussat: I lived the art Work and decor. It’s great!

Plussat: Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.

Miinukset: The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.

Miinukset: They claim the beds are queen, but I'm sure they are smaller.

Plussat: Good location but not worth the money. There are better hotels around.

Miinukset: No room service, food from hotel restaurant centro is pretty average. Check in could be improved if there was a better coomunication between booking.com and the hotel - I was given the wrong room (had reserved a king bed, on a quiet floor with a view, and got a room with 2 queen beds on the 9th floor), which was swapped for a king room on the 4th with a view on a wall...

Miinukset: Clean

Plussat: I like everything beautiful Are you in the mountains is so beautiful place for relax

Plussat: I liked a lot the staff. The swimming pool and the spa installations are really complete. The food is delicious.

Miinukset: It felt like old and a little bit unclean.

Plussat: Food, Location, and Customer Service.

Miinukset: Bath towels were a bit stiff.

Plussat: The staff was very friendly and the property is beautifu

Plussat: Very calm and clean the staff very courteous and professional.

Miinukset: It was too cloudy I wasn’t able to really enjoy the view, but that has nothing to do with the place. It was Mother Nature lol.

Plussat: Great location. Spacious rooms that stand on their own with the most amazing view. Can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall.

Plussat: Beautiful location and property. At one time someone put a lot of love into the place. Decent spa facilities. Beautiful view. I have stayed here several time over the years.

Miinukset: It seems that the management has changed because many of the lovely parts of the property we not we maintained including the rooms.Our son got locked in the bathroom due to a faulty door handle. The staff tried to charge differently from the price quoted by Booking.com when we checked in and when we checked out.

Plussat: Everything is really good. The best breakfast

Plussat: This was not our first stay at this hotel. It is very close to the Airport, secondly the staff is super friendly and thirdly food is always good. We have always enjoyed the convenience of location, service and cleanliness. This hotel is super and compares to all located in Zona Viva. A winner as far as we are concerned.

Miinukset: As in any place, there is always one of the staff that lowers the expectations. 99.9% of the staff is super friendly until you find the one that is not. I have to guess that this person was having a bad day and then treating customers not very friendly. We just avoided this person....

Plussat: The pool is the best in Guatemala City. The beds are very comfortable!

Miinukset: The rooms are a little outdated but everything is still very nice and comfortable.

Plussat: Staff is friendly, hotel room was extremely clean.

Miinukset: Sometimes room service would take long but that didn’t really bother me.

Plussat: The service personnel are friendly, professional and efficient. The food in the restaurant was delicious and bar service was top notch. The room was spacious with a very comfortable bed and linens. GREAT value too!

Miinukset: There are many medical groups in Guatemala doing wonderful service. We were among them. However, please request that they not wear scrubs into the restaurant. We know where those medical uniforms have been and they shouldn’t be around food.

Plussat: Beds were comfy. Pool is heated. Shuttle to airport is convenient.

Miinukset: Check-in was slow.

Plussat: Great breakfast. Jacuzzi y heated pool were excellent. It’s near many places to visit. Staff is very helpful. The hotel is also very clean with comfortable beds.

Miinukset: The dinner buffet could have included some Guatemalan food.

Plussat: Five minutes from the airport. Pick van was waiting for us right there even though we hadn’t called it. ATM in lobby

Plussat: The hotel staff was excellent. The restaurant quality was very good.

Miinukset: We would have preferred if the courtesy van to the airport ran every half-hour, instead of every hour.

Plussat: Clean, comfortable, nice facility.

Miinukset: Overpriced. Booked room and breakfast for 2 people, but at breakfast was told it only came with 1 breakfast and was charged for 1. I thought that was cheap of them.

Plussat: The location is ideal as it is very close to the airport, and so an ideal place to go to after landing, and before moving on elsewhere. Great pool and restaurants, and the service is excellent, whether at the front desk, in the restaurants, or at pick up at the airport.

Miinukset: Good food best service staff very good

Plussat: Excellent airport taxi service at 4 am Good convenient and safe location Local normal restaurant next door for evening meal

Miinukset: No air conditioning- fan was available but still quite warm in the room

Plussat: Breakfast very good. Close to airport.

Plussat: Traditional Guatemalan breakfast included and free shuttle to the airport.

Miinukset: The wifi signal was a little weak in the upstairs room we stayed in.

Plussat: It is really great the way that the owner takes personal care of you. I have stayed there many times and it is always the same, whether alone or with a large group. My only regret this time was that we couldn't stay for breakfast. They are always great!

Miinukset: The entire experience was great.

Plussat: Wonderful hosts & great location! We were welcomed with open arms into the hotel

Miinukset: Nothing!!

Plussat: This place is the absolute sweetest! I stayed here for one night because I had an early flight the next day. I had a back injury and the owner was SO kind and helped me with my bags, and also got up early to help me carry my bags to the shuttle. The place is charming and sparkling free. Bed was comfortable, they had bottled water available -- all was perfect. Highly recommend supporting this family business for your next stay in Guatemala City.

Plussat: I thought they had a very nice breakfast and the bed was very comfortable. I liked that they didn’t have a “widow-maker shower” but rather plenty of hot water. And I really liked that they had a terrace garden that you could sit outside and enjoy the day. Also very nice towels.

Miinukset: I thought they could improve the pillow.

Plussat: Great breakfast. Great location for morning or evening flights. Very convenient terrasse.

Plussat: Wow. The whole time here was amazing. My shuttle driver couldn’t find the hotel, so the owner came out and found us. Then, he helped me find dinner, and heated up water especially for me. My room was absolutely beautiful, with a spiral staircase that led to the second level and a balcony. The shower was nice hot. The breakfast was absolutely amazing. I’m not sure I’ll be back in Guatemala, but if I am, I will definitely come back here

Plussat: Great location. Easy access to airport. Great host.

Plussat: Overall the stay was great. There was a little confusion because I changed my reservation the day before I arrived.

Miinukset: I dont know if I fully understood all of the charges and they could be explained better

Plussat: Buffet and location

Miinukset: They knocked on the door and asked if they could fumigate while I was in the room besides being unethical it's also not sanitary to do that while people are using the facilities the stove didn't work and they gave us no complementary in room coffee

Plussat: Location

Miinukset: The gym was awful, small and most of machines out of service

Plussat: Location, comfort in rooms.

Plussat: Breakfast was delicious.

Miinukset: The staff at the front desk were not pleasant. The staff working during breakfast acted annoyed whenever you asked them for something. Overall the staff was not pleasant.

Plussat: Near the airport and many restaurants in the zone 10

Miinukset: In needs of some TLC

Plussat: The service and staff very nice.

Plussat: Upon check-in, everything at the hotel was great. We got early check-in upon arrival with no issues, they were able to give us breakfast the day we arrived because we were leaving too early the next morning to get it. They hotel staff was great and our room was spotless and very comfortable. We had a problem with the amount charged upon making our reservation but it was cleared up to our satisfaction once we got booking.com involved. Great location - the Greek restaurant across the street is fantastic. I'd stay again.

Miinukset: The beds are on wheels so when you lean up against the headboard, sometimes they roll away from the wall a little. Everything else was great though.

Plussat: Good location. Friendly and helpful staff. Nice breakfast. Nice suite with balcony. Nearby restaraunts, bars etc.

Miinukset: Only a one-night stay so cant really comment. Bit I did have to ask for extra water and coffee, which reception sent someone very quickly.

Plussat: Nice facilities and spacious bathroom

Miinukset: Pillows were a bit to puffy for me

Plussat: We really enjoyed the home feel. The staff was always helpful and friendly. Can’t beat the location.

Plussat: Staff was friendly and ready to help, great food and very clean. Bed was confortable.

Miinukset: No handicap access, bathrooms are not equipped with side bars and there is no wheelchair on site.

Plussat: Great location and very cool building. Very good breakfast.

Miinukset: It’s super annoying when the smaller boutique hotels have their pictures angled so that the pool looks big. In this case the pool is a little more than a fountain in the courtyard of the hotel. Rooms/bathrooms a bit dated. WiFi not working well in the back part of the house, where our room was.

Plussat: Great location, right next to the US Embassy and perfect for runners (there´s a running path in the avenue just outside the hotel). Rooms are simple but spacious and clean. Very friendly staff.

Miinukset: The pool is very small (not like in the photos). The gym is dark and tight.

Plussat: I loved that the room had a fridge microwave dishes and everything I needed to cook if I wanted to

Miinukset: It was great, but the room by the pool got loud when some kids came in to place water volleyball and kept walking our large windows with their ball

Plussat: Staff were great. Rooms very clean and quaintly designed.

Plussat: Front desk attendant very friendly and helpful

Miinukset: Interior of room looks worn

Plussat: The location of this hotel was great and the price very fair given the size of our room (I booked the 2 room suite), the free breakfast, and the airport shuttle. I really liked that the hotel was small and had character. The small garden area was beautifully maintained and very peaceful (just wish the pool was a little cleaner).

Miinukset: This is probably just my American sensibilities but it would be nice if the staff at the front desk were friendly. Also, be aware there is no elevator and nobody to help you with your luggage.

Plussat: This small hotel is not far from the airport in the safe Zona 10, at the end of a relatively quiet street. To walk there after 8 pm or so is still not recommended, but this is a general precaution in Guatemala City. I asked for a quiet room and received an upgrade. I think I had room number 17, and this was away from the restaurant and street; I was woken up by birds. The room was spacious and very clean, and I always appreciate efficient and completely silent air conditioning. Top quality here. The bed was comfy and big. Also, I always like it when a hotel offers a public PC in their business centre, not everybody has a mobile and WiFi. Breakfast was fine. I also had once dinner, and the food was superb. A taxi to the cathedral costs about 7 US dollars, one to Antigua about 25. The hotel has a company working for them, and their cars are very safe and drivers friendly. I would definitely return to the Inmaculada.

Miinukset: The hotel is not cheap but I still felt good value for money overall. A small thing: I ordered soup and a main dish for dinner, and the latter arrived before the former, which I then no longer wished. The waiter apologised repeatedly, but it was odd...

Plussat: Lovely staff and rooms, free airport transfer both ways was fantastic - we’d considered a big chain because of that but read great reviews about this hotel - so glad we booked it, highly recommend.

Plussat: I loved everything. Room so modern super clean. Staff are so amazing really friendly and very welcoming. Shuttle was arranged for 4 am.. Packed our breakfast to go since we were in hurry. Just great loved it.

Plussat: The cutest little boutique hotel right downtown Guatemala City. The rooms were clean and well maintained. The staff was polite and helpful. They have good coffee also but no in-room coffee maker service. I love coffee and drink more than a cup so its nice to have a coffee machine in the room.

Plussat: Beautiful property, bed was comfy, the room was clean and spacious. The place is quite and the coffee was good. One block away from Oakland mall.

Miinukset: No WATER PRESSURE in shower or toilet. The check in felt disorganized, the staff was going around the property, telling us to wait ect.

Plussat: Small boutique hotel... personalise attention. Great food.

Plussat: The breakfast, really worth it!! Eggs beans coffe fruit etc...

Miinukset: The price, I think for a king size bed with breakfast is expensive, it would be nice to lower the price.

Plussat: Comfortable, well located

Miinukset: There was a humid smell in the room, however it was very clean.

Plussat: super friendly staff! very nice hotel!

Plussat: Great location. Staff was very friendly. Coffee was very good. Bed was very comfortable.

Plussat: Everything confortable near of restaurants etc

Plussat: Staff was excellent and very helpful. Rooms were very comfortable and kept clean. All appliances were working.

Miinukset: Remodeling going and construction was being noisy in the morning. Other than that it was a great experience.

Plussat: Location and breakfast service.

Miinukset: Airport transfer - please ensure your drivers are wearing a uniform/logo on their car and if they’re collecting multiple people that you have a list of all the names on the same board. I was left stranded as a lone female, late at night unable to connect to WIFI or call the hotel. It was pretty traumatic!

Plussat: Pillows

Miinukset: Parking and prices and no breakfast included

Miinukset: hardly any view, major construction in front of the window generated noise all night long.

Plussat: Very clean and quiet. Shuttle to airport leaves early and is very convienant.

Miinukset: Hotel was under renovations. No snack shop. No vending machines. Swimming pool was closed. Unless you wanted to eat in the hotel restaurant everything you needed you have to leave the hotel. Leaving is ok in the daytime but most suggested that after dark it's safer to stay inside the hotel. If you go out don't have anything in your hands. ie phone, camera, purse. We were very disappointed that when we checked in as a couple we were given a room with two dbl beds instead of a room with one bed. Room was cramped and since we spent so much time in our room it would have been nice to sit and watch tv and not always have to sit on the bed. View from window was a nasty look at what must be the maintance area with hot water heaters. The hotel didn't seem anywhere near full so we were disappointed with our room with no view and two beds when I'm pretty sure nicer rooms were available.

Miinukset: The reason I choose this hotel was the famous brand value of “Hilton” , but actually it was more like a motel, not a hotel. A party hold on in the hotel during the whole night which eventually caused a lot of horrible noise, regaetton!! I couldnt sleep nor get a rest at all even the door and windows were well closed. I told the manager guy who was in a reception about this problem but he was so indiferent. I donk know what the hotel means for this people but if youre going to Guatemala City for business trip and expect to be in the place where you can get rest and relaxed, well, in Hilton Garden Hotel Inn you wont be able to expecto to see none of them, instead, loud cheap reagetton music wont let you sleep all night with crazy drunken dancing people.

Plussat: The room was extremely clean and comfortable. I could sleep in that bed for days!! Staff was amazingly helpful and went out of their way to make things convenient and easy for me. Highly recommend the Hilton Garden Inn!

Plussat: Clean comfortable rooms, hot shower & shuttle service to airport great!

Miinukset: Could hear a party , auction going on in conference ballroom as sounds came up the atrium.

Plussat: Clean comfortable rooms, area around the hotel was safely, free shuttle bus from and on airport,

Plussat: Good shower and bed.

Miinukset: We went shopping for household goods and Christmas presents for our baby while staying in the city. On return to the hotel we asked for a baggage trolley which was supplied but several members of staff watched us struggle with the trolley, bags and carrying our baby and did not offer to help. I expect more from this standard of hotel.

Plussat: A breakfast

Miinukset: No late check out

Miinukset: There is a capet in the room.

Plussat: Easy access and well located.

Miinukset: Charge for Internet.....It should be included.

Plussat: Great value hotel at the Zona Viva

Miinukset: Loud music around hotel on weekends

Plussat: Very well located on Zona 10

Miinukset: They are very picky at the front desk. Dollar exchange might be a headache since they take only new bills.

Miinukset: Need a more variety in the breakfast menu

Plussat: Good bfast spread, large security safe in room, each floor has a freezer with small bags of ice , good Wi-Fi speed

Miinukset: No English channels on tv, the free coffee available During the day was a joke early evening it was cold and no milk available, Might as well not have it..

Miinukset: Very noisy at night

Plussat: The room was very clean and the beds are confortable. The breakfast was excellent and the staff very friendly. I enjoy staying at Biltmore Hotel, I always stay at the Westin and I decided to try Biltmore this time and I don't regret it. It was great.

Plussat: Great complimentary breakfast, nice staff, free parking next door.

Miinukset: To take an elevator to the parking you had to take a long circuitous route through the Camino Real next door.

Plussat: good hotel size so is comfortable good breakfast good bed good room service

Miinukset: Noisy AC unit Too expensive internet, no too fast, not too stable No charging stations No interactive TV

Plussat: Nice small Hotel with very very friendly staff. Should i have to come back here i will choose the Hotel again

Miinukset: Nothing to complain

Plussat: Quint little hotel, room was a bit small but clean. Friendly staff!

Plussat: Perfect place to rest for a night when hopping to/ from the city to another place. Super luxurious and comfortable.

Plussat: The price, parking, & location are wonderful features.

Miinukset: The queen bed was just a double & quite tight, the walls were thin & we came in late so hopefully we didn’t wake anyone. This seems to be an old, cheap house that was renovated to look nice, but is still very basic. But they made a nice effort & for the price, it’s not bad! The breakfast was good but we didn’t have much time & were expecting a buffet..instead you had to order food off a menu & wait 15-20mins for it to arrive.

Plussat: Decor

Miinukset: Stairs

Plussat: Small clean hotel with a personal touch. Helpful and friendly staff. Rooms offer a lot facilities. Good WiFi. Hotel is located in the center of Zona 10 which you can say for Guatemala City is a quiet good location. Hotel is relatively new. Restaurants, shops and Metrobus stop are nearby. Important museums 10 min taxi ride or 30 min walk away. Airport 20 min taxi ride during rush hour .

Miinukset: For myself I have nothing to mention

Plussat: The service was absolutely great! Also very nice and fancy place to have a typical and delicious breakfast at the back yard.

Miinukset: The soundproof was lousy and in the late-night, I was woken up by other guests who were talking in the hall. The facilities and the room are... well, a bit disappointing cos from the photos, they seem like a real boutique, but the reality is that it is more like a modernized motel in a fancy area.

Plussat: The rooms are super pretty! The bed and the blankets are so comfy and smell really nice. The decoration is fancy and the breakfast is really good.

Miinukset: The price I feel is a little expensive and the bathrooms are quite small but I believe they did great managing the spaces.

Plussat: Staff very friendly and they even prepared a breakfast bag since we were leaving before breakfast time. Tea avaiable at frint desk is awesome!

Miinukset: Minor detail, trash bin dirty in the bathroom's room and not enough toilet paper in the bathroom.

Plussat: Great stay in Zona 10! The staff are incredibly friendly. The room was spacious and clean. The breakfast was also delicious. Very safe area to walk around and explore a little. Definitely a great place to stay if you're in Guatemala for a day or 2

Miinukset: Nothing to dislike!

Plussat: Great breakfast and super close to the airport

Plussat: It was super close to the airport and the staff were friendly and helpful, especially the mother (who only speaks Spanish)

Miinukset: Wifi was patchy, and there’s almost nowhere nearby to eat at

Plussat: Located close to the airport.

Miinukset: Room was small for the price. Killed quite a few cockroaches in the room and there was no hot water during shower. Staff was decent but sometimes it felt that they were just not interested or willing to be informative. I will choose another hostel on my next trip to Guatemala

Plussat: Close to the airport, with free shuttle. Good breakfast. Good terrace. Friendly/helpful staff Big TV. Very safe

Miinukset: The doors in the shower need to be made more private, as it's mixed.

Plussat: We stayed at this hostel the last night before our flight the next morning from La Aurora international airport. The host was amazing. She ordered a pizza for us, made breakfast and even drove us to the airport! The hostel was clean and nice! We had a good nights sleep here. We definitely recomend it before your flight!

Plussat: This is the perfect place when arriving or leaving Guatemala!

Plussat: I arrived early and they let me check in. I liked my room, I had a great nights sleep before my flight. Decent breakfast. I like the shuttle service to the airport. Helpful staff.

Miinukset: Nothing

Plussat: The Hostal is located really close to the airport, and they provide free shuttle service to the airport. The room is clean and the bed is comfortable.

Miinukset: It’s a little bit hard to find some places to eat

Plussat: I stayed 1 night here after arriving late from airport and left early, they offered a nice room close to the airport and reasonable wifi, breakfast was basic but good, staff very nice and helpful but no English, good showers and bathroom facilities and free shuttle to airport was very helpful

Plussat: Having a shuttle pick up from the airport made all the difference.

Miinukset: No natural light in the bedroom, there was a roof light in the bathroom. The room felt stuffy.

Plussat: We only stayed one night before flying our early the next morning. The rooms and shared bathrooms are basic but very clean. The owners are friendly and we really appreciated the complementary airport shuttle.

Plussat: Very good spa

Plussat: Everything was great and in place, the staff was very friendly and helpful from reception to chambermaids and waitresses in the restaurants, great experience

Plussat: It has many amenities: gym, restaurant, shopping

Plussat: Beautiful and secure hotel. Was very clean and the staff was very hospitable. Nice view of the city and volcanos. Accommodations are comfortable and there was space to do some work.

Miinukset: Their breakfast is overpriced, but it is good.

Plussat: Good location.

Miinukset: A/c doesn't work. Windows dirty.

Plussat: Clean, comfortable and modern rooms. Access to the spa with a hot tub and pool.

Miinukset: Hot tub was not hot enough.

Miinukset: They overcharge you in every way they can including using a fake exchange rate so you will be billed in Q not USD as the booking sites quote. The conversion rate from USD to Q results in a higher price to pay. They charge for the shuttle more per person than Uber or a taxi costs

Plussat: Clean

Miinukset: Breakfast is a bit pricy for what is provided.

Plussat: The building and installation

Miinukset: The staff that was in the entrance of the pool did not have much manners. He made us go back to our room to meet the requirements before using the pool instead of giving us the information nicely. And told us to get in the shower before going in the pool which was not asked when we previously had went.

Plussat: I like the location of the hotel since the MiraFlores Mall is literally next to it. There is plenty of restaurants nearby and the airport is close by as well.

Miinukset: I have noticed that everytime I have check in with a female representative they have asked me for my passport, ID regardless how I paid. Even though I am on the system since I always stayed

Plussat: It's a big hotel, so it has all the comforts that you need and an excellent room service.

Miinukset: Front desk staff, they need to be fired and replaced. The bar made a lot of noise at night. The pool was crowded that expected.

Miinukset: Food took a long time at the bar

Plussat: It was so clean

Miinukset: There was no sleepers and costomer services doesn’t work very well

Plussat: Nice large room. Good location for airport and nearby malls and restaurants.

Miinukset: Appalling service at the front desk on arrival (receptionist tried charge us the wrong price, told us there was no room available for early check in even though we arranged it the day before, horrible rude attitude). Thankfully one of her colleagues stepped in to help and he was really nice and sorted it all out quickly. Rooftop facilities (jacuzzi and gym) were disappointing. Gym was too hot to workout and the jacuzzi had only one seat and no shade. Nothing in the room to tell us about the hotel facilities so we had to find everything out for ourselves.

Plussat: Wonderful staff! Bar staff gave my husband some recommendations about other "local" beers after our initial order. It was a great recommendation!

Miinukset: Bed was too firm for me. Not uncomfortable, but I prefer a little more give to my mattress.

Plussat: I like the lobby but that is not useful to a guest

Miinukset: The shower was very dirty I ask to change room, it seem they don’t care about the cleanliness. They changed me room but the put me in the 3rd floor where is near to meeting rooms and the entrance and exit of the waiters, very noisy. Very bad for a Radisson it seem they don’t keep a stardard. The staff was nice. The space in the room is good but should be clean. The beds no to much comfortable.

Plussat: Staff was very friendly and helpful. Clean and in a generally good area.

Miinukset: Although room was clean and very nice, the beds were very extra firm and a bit hard to sleep on.

Plussat: Excellent customer service!! Great location!! Close to restaurants and the airport.

Plussat: I liked the comfort of the bed, the service was great and the mojitos in the lobby bar was good as well. It is located in an accessible area and the hotel is very well priced.

Miinukset: I put a "Good" (not excellent) review in facilities for 2 simple details. First one, the shower wasn't optimal. The faucet wasn't working well and the showerhead either. I know these are hard things to catch, but I also believe there is also room for improvement. The second thing I didn't like is a personal comfort thing and this did not affect my rating. The fact that there are no plugs in the bead head area.

Miinukset: My husband was supposed to have his breakfast included however the staff declined him his breakfast. Other then that everything was good.

Plussat: The location of the hotel was great for traveling to airport in the early morning. The food was good.

Miinukset: Receptionist wasn't the friendliest. Room service food was more expensive than from other similar priced hotels nearby.

Miinukset: I made reservation through Kajak. When I got there they did not have it in the system. Fortunately I had the reservation in my iPhone. She kept telling me they did not have a reservation for me. When I asked if they had a room available she kept on answering they did not have a reservation. I had to be very assertive and told her to call her superior for if they had a room they should accommodate me and figure things out later with the booking information I gave them in plain email confirming. Now it is a good thing Spanish is my native language and I pursued this politely but forcefully. She did not want to give me a room when they had plenty available. Finally, she called her supervisor after setting me aside for a while and not attempting to solve the problem. I had valid passport, credit card and reservation in hand. When she finally called her boss, she told her to take care of me right away. Why the attitude and stubborness I do not know.

Plussat: The breakfast was very good and you had a great variety to chose from.

Miinukset: The way I was treated at the front desk about my stay. My company paid for my travel and I did not have the actual corporate card my supervisor did. They would not let me up in the room until I paid with my credit card. Then they were not able to reverse the charges once my supervisor paid for my stay. I had traveled all day and wanted to relax and was not allowed to do that till I paid. I was not very happy about that. What if I did not have money or a credit card?

Plussat: Airport pickup as described, 5 mins by car to the hotel located inside secure compound, desk staff speak English, room was spacious , bed very comfortable pretty garden and plentiful breakfast included would definitely recommend for arrival/departure hotel.

Miinukset: Hotel booked us 2 spots on a shuttle to Antigua . we were placed in a small taxi with another guest who was dropped at bus station, we assumed we were to be dropped at shuttle but no ... taxi took us to Antigua with us expecting to have to pay more ... actually taxi driver didn’t ask for more although he was a bit unhappy with arrangement ... all a bit odd

Plussat: Everyone so so friendly. From the airport pick up go ladies a breakfast! As a solo traveler you really appreciate it all. Excellent breakfast, WiFi and 2 mins away from the airport.

Miinukset: Warm in the rooms and no air con but not a major thing

Plussat: Nice staff, very nice garden, you can order food, got breakfast to go

Plussat: Location for early departures from airport

Miinukset: Hughe cocoroaches. I stayed two nights in hotel with one night break in between for Tikal visit. Hotel owner wanted me to pay for two suitcases that I do not need at Tikal before returning to Toscana. Kind of cheap approach for hotel that is already overpriced and has only location to airport at offer.

Plussat: Close to airport for early departures.

Miinukset: Huge cockroaches. I stayed two nights in hotel with one night break in between while visiting Tikal. Hotel owner wanted me to pay fee for two suitcases left in hotel while I was in Tical. Kind of cheap approach for hotel that was already on top of what you should pay for it considering that it has only location to airport for early departures.

Plussat: For my second stay here I booked a Deluxe King room. I felt the price difference with the smaller single room of my previous stay was worth it. This time I also used their convenient meal delivery service. I enjoyed the breakfast in the lovely garden and appreciated the free dropoff to the airport.

Miinukset: No complimentary water. The desk mentioned in the room description was missing and the garden view amounted to a view of the roof of the breakfast terrace.

Plussat: Sergio at reception. A gentleman, soft spoken, attends to your needs, including food and taxi. The gardens in the yard are gorgeous. It is serene and calm. Love it! Literally 3 minutes to airport

Plussat: Staff were fantastic - we were just there for a short time as we had an early flight, but they were happy to help with anything we needed. They even organised a taxi and prepared a breakfast for us at 3.30AM!

Plussat: Beautiful and wonderfully decorated. Outside covered dining area with amazing flowers and landscaping.

Miinukset: I liked it all. Nothing to complain about.

Plussat: Friendly and helpful staff. Comfy room.

Plussat: Clean

Plussat: The hotel has undergone construction and the new rooms are really nice. New beds, new furnishings and ours was just steps from the check in desk. I use a cane, and appreciated the location.

Miinukset: On the other hand, being that close to the main desk meant we heard every person come in, the motion sensor lights blinked on several times during the night, and the garage door opening at 4 am to take people to the airport woke us up. Love the place and will go back, but will ask for a room away from the desk.

Plussat: I am tired and sick from an extended period in Guatemala and anxious to return home where I could become well again.

Miinukset: I had a fall at the hotel and a security guard who did not know me at all, came to rescue and tend to me with such kindness.

Plussat: The management has made some big improvements since our last trip. The dining area has been moved and upgraded, the room we were in was newly decorated with great colors and beds, and the people, as always are terrific. We speak Spanish so have no problems, but I'm not sure if the English is very good. But we always try to stay here when we are in the Capital.

Miinukset: The only challenge we have is that this is a gated and secured community, and at the gate they want the exact address of the hostel. We finally stapled a business card into our car journal, so we have no problems.

Plussat: it is close to the airport, security 24h

Miinukset: we just spend an overnight so I did not have the chance to see any bad

Plussat: Super friendly and helpful staff, i liked the installations and the closeness to the airport.

Plussat: Good value. Located at safe gated community and close to airport in 5 min drive. Which is good for early flight passenger, but may not good for anyone who want to stay longer in Guatemala City for tour or sightseeing. Free shuttle to and from airport starting from 4am. Good for early flight passenger. Staff is friendly. Powerful water pressure from shower head.

Miinukset: Need to pay in cash or pay 22% surcharges if pay by credit card. This should be mentioned in hotel policy. Seems nothing nearby, you may need to take taxi or uber for restaurant.

Plussat: I had a private bathroom. Fairly quiet. The motion light outside my window went out quickly, so it didn’t keep me awake. Breakfast was included. Close to the airport and shuttle service was included.

Miinukset: I didn’t have enough time to enjoy the courtyard. The hammocks looked wonderful.

Plussat: Clean, spacious room, very quiet, very close to airport and shuttle to airport was on time and left at 4am which we needed an early shuttle.

Miinukset: There was no towel hanger in the bathroom. We ate breakfast at 3:30 am and it was a little unclear if the breakfast was open so I would recommend clarifying the night before. Otherwise everything was great.

Plussat: Clean, breakfast included, quiet, close to airport

Miinukset: No towel hangers in bathroom

Plussat: Transfers to- and from airport are PERFECTLY arranged. Felt very safe and reliable. They respond quick and effectively on any questions via e-mail. They help carry your luggage. Very helpful and friendly staff. Very clean rooms and public spaces.

Miinukset: If you are into healthy food - you better skip the breakfast here or bring something yourself. I saw some white loaf bread & sugar loaded muffins. The fresh fruit juice was actually a lemonade (sugars again) There is the opportunity to eat a plain cereal - but only with normal milk. So vegans/vegetarians and gluten free peeps; be prepared, there are little to no alternatives ;) I would have loved a simple fruit bowl so I could have picked up a banana for instance. Also I was kind of cold at night (jan/feb 2019), I had a thin sheet and a thin blanket - a third layer would have been great. Aw and I had a cold shower the first time I was here - and one that was boiling hot (and couldn't be turned down to a medium temperature) the second time I visited hahaha!! XD Luckily I didn't care too much about that - I was only here for short transfers from and to airport just because I had really late and early flights coming (jan 2019) and going (Feb 2019) and for that it was all good enough.