Guatemala hotellia

Plussat: Can not recommend this hotel enough. From the staff to the rooms, this place is perfect. Great location.

Plussat: The staff were extremely helpful and friendly. The rooms were spacious and decor was stylish and modern and looked newly done. Bed was very comfortable. Breakfast - wide variety of fresh food to choose from. Amazing Roof top pool!

Miinukset: N/A

Plussat: Breakfast was amazing, the gym is great, the pool is beautiful, I swam there most mornings and its heated too which is even more amazing on those slightly chilly mornings!!

Miinukset: I cant comment on what I didnt like as it was all great, refer to comment above (Breakfast was amazing, the gym is great, the pool is beautiful, I swam there most mornings and its heated too which is even more amazing on those slightly chilly mornings!!)

Plussat: Breakfast was amazing, staff is great and locations are great. Near of everywhere and accessible parking lot, clean and comfortable. The security is very good.

Plussat: Everything from the moment you get out of Uber to the time you leave - Hotel is Chic. Modern, comfortable, great staff and service with exceptional high quality standards

Miinukset: For a Business traveler a good shower after a long days work amongst other things is very important. Everything was fantastic except water pressure in shower - at the very minimum for Hyatt Guests have a few rooms without Water savers in the showers.

Plussat: Location!!

Plussat: Nice, modern hotel in Zone 10 of Guatemala City, close to restaurants, shops and malls. Nicely designed room, decent 24hour gym, pleasant ambience.

Plussat: I loved the location, central somewhat. i felt safe in the area.

Miinukset: i wish there were more local and private owned guatemalan cuisine restaurant instead of the "american" restaurants.

Miinukset: My room had a door that connected another room and I could hear noise from my neighbors.

Plussat: The night we stayed here, it was only $75 plus taxes so that really made it a great value! It is nothing fancy but it feels a step up from Holiday Inn, Barcelo and other hotels on the same block. We love the modern updates and all of the nice spaces throughout the hotel. The parking was plenty spacious and easy. This area is walkable to San Martin (bakery), McDonalds, The Market (upscale restaurant), and even to PF Changs and Starbucks if you go during the day (all walking is dangerous in the city past dark).

Miinukset: The only thing that this hotel is lacking is a pool. For some that may not be important but we usually only stay places with a pool :)

Miinukset: It was not well kept, our room was outdated

Plussat: it is very near the pullmantour bus station (next block). it is very comfortable and modern. it is very well located near restaurants and everything. It smells very new. The internet TV for streaming netflix and youtube worked very well and also wifi. I found the price very balanced in relation to the comfort.

Miinukset: everything was very good.

Plussat: Standard Marriott perfectly functional for overnight stay ahead of early morning flight. Staff were very friendly and helpful

Miinukset: Food was a bit average

Plussat: Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.

Miinukset: The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.

Miinukset: They claim the beds are queen, but I'm sure they are smaller.

Miinukset: The costumer serviles is not good

Plussat: The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.

Plussat: I like everything beautiful Are you in the mountains is so beautiful place for relax

Plussat: I liked a lot the staff. The swimming pool and the spa installations are really complete. The food is delicious.

Miinukset: It felt like old and a little bit unclean.

Plussat: Very calm and clean the staff very courteous and professional.

Miinukset: It was too cloudy I wasn’t able to really enjoy the view, but that has nothing to do with the place. It was Mother Nature lol.

Plussat: Beautiful location and property. At one time someone put a lot of love into the place. Decent spa facilities. Beautiful view. I have stayed here several time over the years.

Miinukset: It seems that the management has changed because many of the lovely parts of the property we not we maintained including the rooms.Our son got locked in the bathroom due to a faulty door handle. The staff tried to charge differently from the price quoted by Booking.com when we checked in and when we checked out.

Plussat: Clean luxury secure friendly staff

Miinukset: Awesome hotel.

Plussat: Everyone was ready to help

Miinukset: Weather, rain alot

Plussat: Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation.

Miinukset: I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!

Miinukset: Room was dirty... Room service menu limite…. and Breakfast Bar ALWAS COLD food

Plussat: After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets.

Miinukset: Pricey dining. Few bilingual staff in main restaurant.

Plussat: Friendly staff, early snacks before the run -21k

Miinukset: Worn linens, old bed, stains in the shower... a/c not working properly, room felt humid. Stayed in fifth floor.

Plussat: Breakfast em was great. Just that if you stand to take simethinf else. They take away your plate.

Miinukset: The shower

Plussat: Central location, good facilities for business meetings and conferences, the spa is exceptional with highly trained staff.

Miinukset: Food and room size is below average compare to other 5 star hotels, I arrived a day early so had to book at the hotel for another night and they upgraded me to executive room where you can use the executive lounge. Executive lounge service below average compare to other hotels. A bottle of water in the rooms is over 10$!! 82.50Q-Free in other hotels. Book with booking.com as you can see the full price, when booked at the hotel vat and tax charges are plus which can be misleading if it’s your first stay in Guatemala City.

Plussat: Breakfast buffet at The Market was phenomenal & included everything you could ever want. Location was easy to find in the morning.

Miinukset: N/A

Plussat: Rooms, food and service

Miinukset: It is old hotel with all furniture, carpets etc.

Plussat: Good breakfast, bright room, good location

Miinukset: There is no central heating. My roomp temperature dropped to 15c at night.

Plussat: Location. Decent breaksfast. Restaurant staff was awesome.

Miinukset: Internet is crappy and staff could care less. Curtains were filthy. Bathroom has mold on walls. Mattress is hard. This place really needs to be remodeled. Parking is a pain in the rear.

Plussat: This accommodation is very spacious. The bed was nice and comfy. Staff was very accommodating. Breakfast was always good and the staff boxed our breakfast to go on our last morning…nice touch. Kitchen utensils are very limited. The fridge was very small and the sink is tiny with a two-cup capacity. If you are staying for more than a day or two and thinking of preparing your meals in your room, request a room with a more appropriate kitchen. Our biggest issue was the lack of privacy in the dressing area of the bathroom. There are no doors to the bathroom. So if you are in a room like 1107, you would want to close the window shades before taking a shower. Otherwise, people in the building in the back will be able to see you getting dress.

Miinukset: The lack of privacy in the dressing area of the bathroom.

Plussat: very nice comfortable small hotel in great location, bed great. Breakfast cooked to order , All staff very helpful.

Plussat: The very bright spacious bedroom.Good breakfast .

Miinukset: Nothing

Plussat: Location. Staff is excellent.

Miinukset: Everything is on a small scale.

Plussat: Good location, very nice staff

Plussat: This hotel was very quiet, beautiful and the staff was kindness. I appreciated than my breakfast was ready before normal hour because i needed to leave early

Miinukset: For me one extra pillow and towel would have be cool but i didn't ask for this so was not a really issue

Plussat: It was difficult to find a shuttle from the airport at night time (other hotels have it only during the day). This was a breeze to organize. The place for breakfast is the loveliest space - really cozy and well decorated. Breakfast itself great. Staff super helpful and friendly. Room very comfortable.

Plussat: Very welcoming people. Loved it this time for Christmas, it’s fully decorated. Heartwarming. I stayed here one night at the beginning of my trip and one night at the end. Good when you arrive late or have to catch a flight early morning. Hot shower, spacious room, comfy beds, free shuttle service to the airport (5 minutes away).

Plussat: We arrived late around 01.00. Its located within a gated community (very safe). Breakfast is very good

Plussat: The staff is always helpful and kind. And their Christmas decorations are AMAZING!

Plussat: The patio was lovely for reading and cocktails!

Miinukset: We stayed 5 days and the breakfast was the same every day.

Plussat: The owner seemed pleasant enough, although did not introduce himself. It is close to the airport.

Miinukset: The shower didn't work at all! We had to get up at 5.00am to catch an early morning flight and needed a shower in the morning but there was no water from the shower head, only a drink of water. The shower curtain was mouldy and old. Old blankets on the bed as well. There is nothing nearby to eat, so you had to get a taxi or Uber out of the area to eat. They advertise that there is a restaurant next door. It is more like a families house. My partner is a vegetarian, and so there was nothing for her to eat there. Feel the price we paid was way too much for what we got here. Beds were very hard/firm.

Plussat: The only reason you would stay here if you have a flight the next day. Otherwise there is no restaurant, nothing around the hotel. It is in a safe zone. Very close to the airport. The airport shuttle is free and works on time. I didnt have any breakfast as I left at 4 am. The breakfast staff comes at 6:30 am. Wifi works good.

Miinukset: As I couldn't have breakfast, asked them if I could have hot water in the morning, they said "yes" and then they locked the kitchen's door. So I woke up earlier than I should for nothing. It was annoying.

Plussat: The breakfast was good and the location if arriving late or needing to catch an early flight is excellent as it only takes three minutes to get to the airport.

Miinukset: The shower didn't work, the beds were not comfortable. My second time staying there was a lot of noise late into the evening. Not sure what the owners were doing?

Plussat: The coffee card where you can pre-order a coffee with your specifics for the morning

Miinukset: Nothing. Great boutique hotel that is reasonably priced.

Plussat: - Front desk staff were really friendly and helpful - 24hr coffee available - Nice location within Zona Viva but very quiet - Comfortable rooms - Free shuttle to and from airport

Miinukset: - There were small ants in the bathroom - Shower took over 10min to become hot - very wasteful - One of the breakfast serving staff was somewhat rude and short, but the other (who didn't speak as much English) was very helpful and friendly

Plussat: We arrived the hotel a bit early in the morning due to our flight. So we had to ask for the early check-in and luckily, the room was available. The staffs provided us with everything we had requested. Love the soap and shampoo from L’Occitane as well.

Plussat: Nice rooms, quiet, pretty good internet, good coffee

Miinukset: Water was lukewarm

Plussat: The cutest little boutique hotel right downtown Guatemala City. The rooms were clean and well maintained. The staff was polite and helpful. They have good coffee also but no in-room coffee maker service. I love coffee and drink more than a cup so its nice to have a coffee machine in the room.

Plussat: The Staff was super helpful and flexible, looking at the fact that our flights were heavily delayed. The airport transfer provided was excellent. The building is really nice and has a pretty inside courtyard, but we unfortunately only slept there one night and needed to leave early the next day So didn't get to explore all the possibilities of the hotel. There is an option of getting a free wakeup coffee to your room, welcome water bottle is also offered.

Miinukset: The room we stayed in had a quite strong damp smell and humidity inside.

Plussat: The customer was excellent!

Miinukset: The breakfast was very basic and the same every day

Plussat: Staff was excellent and very helpful. Rooms were very comfortable and kept clean. All appliances were working.

Miinukset: Remodeling going and construction was being noisy in the morning. Other than that it was a great experience.

Plussat: Very helpful and friendly

Miinukset: Nothing, it was splendid

Plussat: Very clean and quiet. Shuttle to airport leaves early and is very convienant.

Miinukset: Hotel was under renovations. No snack shop. No vending machines. Swimming pool was closed. Unless you wanted to eat in the hotel restaurant everything you needed you have to leave the hotel. Leaving is ok in the daytime but most suggested that after dark it's safer to stay inside the hotel. If you go out don't have anything in your hands. ie phone, camera, purse. We were very disappointed that when we checked in as a couple we were given a room with two dbl beds instead of a room with one bed. Room was cramped and since we spent so much time in our room it would have been nice to sit and watch tv and not always have to sit on the bed. View from window was a nasty look at what must be the maintance area with hot water heaters. The hotel didn't seem anywhere near full so we were disappointed with our room with no view and two beds when I'm pretty sure nicer rooms were available.

Miinukset: The reason I choose this hotel was the famous brand value of “Hilton” , but actually it was more like a motel, not a hotel. A party hold on in the hotel during the whole night which eventually caused a lot of horrible noise, regaetton!! I couldnt sleep nor get a rest at all even the door and windows were well closed. I told the manager guy who was in a reception about this problem but he was so indiferent. I donk know what the hotel means for this people but if youre going to Guatemala City for business trip and expect to be in the place where you can get rest and relaxed, well, in Hilton Garden Hotel Inn you wont be able to expecto to see none of them, instead, loud cheap reagetton music wont let you sleep all night with crazy drunken dancing people.

Plussat: Everything was convenient for me I had a Doctors appointment cert close to the Hotel

Plussat: The bed was so cumfy. The shower pressure was great.

Miinukset: Nothing I loved the rooms

Miinukset: Albeit short, less than 24 hours, my stay was comfortable.

Plussat: The staff was very courteous and polite.

Miinukset: The hotel is going through a major remodeling which is not communicated. There is literally construction noise from 7am to 7PM. Additionally, there seems to be a problem with the showers where it goes from hot water to boiling hot water.

Plussat: Easy check-in, the room was clean and comfortable beds.

Miinukset: I will like to see a wider selection of food in the breakfast buffet.

Plussat: It is a nice property

Miinukset: N/A

Plussat: Meal was very good. Welcome drink a nice extra.

Plussat: Good location. Just a few minutes walk from the main area of Zone 10. Nice courtyard. Some rooms have their own patios. Quick, decent restaurant right next door. Hotel restaurant has good burgers. Staff are courteous and helpful.

Miinukset: The property is aging. All walls inside and out are cream color that is going more toward yellow. So everything feels old. They changed from their old not-so-good breakfast choices to a passable buffet. I have stayed there numerous times but this time the negatives were more obvious, maybe just tired from my flight. If I am comparing it to other places I've stayed in Guatemala, it's fine.

Plussat: Cosy, more like a boutique hotel. Friendly and helpfull staff. Good safety, own security guard, mobile gate for courtyard access, though the area around is safe (the financial area of the city). Courtesy transfer to and from the airport (15' ride).

Plussat: Great service attitude. Clean and comfortable rooms. Great location. They took care of our stay as if was our home. I can not complement more. Best service ever in all my trips. They really go the extra mile. My wife left ear phones at a hotel in Peten, that hotel Isla de Flores shipped it to Hotel San Carlos to be paid by the destination. They paid it and kept it for us so we could pay and pick it up. That is what I call service. We will stay there every time we travel to Guatemala city in the future.

Miinukset: None

Plussat: The rooms are amazing. Own kitchen is nice and the stuff was friendly and helpful. Shuttle service was on time. Buffet as breakfast with a good varation of food. Very comfortable.

Plussat: Easy access and well located.

Miinukset: Charge for Internet.....It should be included.

Plussat: Great value hotel at the Zona Viva

Miinukset: Loud music around hotel on weekends

Plussat: Every thing was a amazing! The staff, breakfast was delicious, the rooms were clean! I would stay here again when I visit Guatemala!

Plussat: I really appreciated the fact that the front desk spoke English as our Spanish is not too good.

Miinukset: The staff was not welcoming at all. We asked a few questions and for directions and they kinda just shoved us off with response.

Plussat: Very well located on Zona 10

Miinukset: They are very picky at the front desk. Dollar exchange might be a headache since they take only new bills.

Plussat: The shower was rad. The AC was cold af. Convenient location. So much good.

Miinukset: It was too legit. Too legit to quit.

Miinukset: Need a more variety in the breakfast menu

Plussat: Great

Plussat: good hotel size so is comfortable good breakfast good bed good room service

Miinukset: Noisy AC unit Too expensive internet, no too fast, not too stable No charging stations No interactive TV

Plussat: Great place to stay by the airport. The staff was amazing! I showed up late but the front desk gentleman was very helpful and even offered to order food for me. In the morning he was ready early to ensure I arrived at the airport on time and they even had a snack prepared if I wanted it.

Plussat: The breakfast was wonderful and was a great introduction to Guatemala on our first morning! The staff was EXCELLENT! They checked us in late and helped us to book a shuttle to Panajachel last minute. The location is isolated, but safe.

Miinukset: The walls are thin and it was very loud being near the airport. Sometimes it felt like the airplanes were in the room with us!

Plussat: The decoration was beautiful, the breakfast was lovely, the bed was big, everything was clean.

Miinukset: There was construction going on above me and made a lot of noise.

Plussat: Service. The beautiful decor Breakfast

Miinukset: Nothing

Plussat: Check in and check out were easy. Bed and accomodations were comfortable. Shuttle to the airport and to-go breakfast were great

Miinukset: There was no hot water to shower with unfortunately. Some of the other guests were loud late in the night. Shuttle is slightly overpriced

Plussat: Great and good

Plussat: Staff was very helpful and pleasant. There is a beautiful small walled garden to eat in. Staff will order take out food and set you up to eat there. Room was very nice and very clean. I enjoyed staying there. Close to the airport, only a one minute ride but the taxi will still cost you about $10.