The Westin Camino Real, Guatemala

My husband loves the Steam Bath there. This is why we chose this hotel again.

The staff could be better with restaurant and transportation recommendations. For example, we had heard about a highly rated restaurant and they didn't know about it. Also told us it would take 20 min to get there and when we wanted to go it was 40 min. We were told the taxi driver would speak English and he didn't plus he didn't know where the restaurant was located. In the end, we had to cancel our much anticipated reservation. Come to find out Wendy at the front desk had forgotten to cancel our reservation and the restaurant called us after we had gone to bed. On departure, we had a 6 am flight so we could not use the shuttle service which didn't begin until 4:10am. Again we were told there would be lots of taxis out front. There were none and we had to wait 10 min or so.