Hotel Ra Kuun

Hotel rakuun was great. In particular the staff were always polite, considerate and accommodating our needs. We stayed at this hotel after our mt. Fuji climb. We arrived at approximately 11:30, completely exhausted running on minimal sleep. The staff was very understanding and fast-tracked cleaning our room so we could check in early and relax. Meanwhile the cleaning, they gave us towels so we could shower and enjoy the gorgeous natural spring onsen. A microwave was available to us at reception, which we used to heat up our lunches. The hiking gear we used was hired and we were required to send it back to the rental company via post. The staff took care of it for us, so we simply gave them the package and had no trouble at all. We had forgotten to request dinner, yet once again, the staff went beyond their requirements to ensure we could partake in the dinner buffet. After checking out in the morning, the staff allowed us to enjoy one last onsen. We thoroughly enjoyed staying at hotel rakuun and recommend this for anyone who wants excellent customer service.