Hakone hotellia

Plussat: We felt very well taken care of throughout the whole experience. It was nice having one staff member as our point of contact and she was the sweetest woman who made sure our stay was the best it could be. The views of the hotel and the surround town are amazing and we had such a refreshing visit during our trip to Japan. Definitely worth taking the trip to Hakone for this place!

Miinukset: There really wasn't anything we didn't like. We chose to walk to the location from the station and it wasn't too much of a hike. The location is easy to find and exceptionally staffed. The view and tranquility could not be beat!

Plussat: We had a fantastic stay at this gorgeous, peaceful ryokan. The staff are absolutely wonderful, very warm and welcoming—meeting them was one of the best parts of our trip. The food was delicious and presentation of both dinner and breakfast was spectacular. The room was beautifully renovated as a private oasis. Highly, highly recommend a stay here!

Plussat: Room was incredibly nice and spacious, with hot tub outside - which was the highlight. Service was impeccable.

Miinukset: The hotel sits a 10-12 min walk from "downtown" Hakone, and a 45 min train ride from Gora.

Plussat: Aivan upea hotelli! Palvelu todella kohteliasta, näkymä terassilta uskomaton, tunnelmallinen huone, sekä illallinen että aamiainen omaa luokkaansa. Oma kuuma lähde terassilla kruunasi vielä kaiken

Plussat: - Room is huge, nicely decorated and very comfortable. - Our room had a separate tatami area and a bedroom area with two beds. There were dividers between the two areas, which made it easier for the kids to go to bed earlier. - Deluxe room had a beautiful private onsen bath inside the bedroom. That was definitely the highlight of our trip.

Miinukset: - The only thing I would mention is that we smelled of someone smoking in the middle of the night even though it was a non-smoking property.

Plussat: SPA and Onsen facilities as well as breakfast

Miinukset: Not a great option for a family with children. We had the deluxe room with tatami area and the sleeping option for the kids with a rather thin mattress on the floor was not great. The price is really high to sleep on the floor. The room price is above 600 euro and not worth the room. The onsen in the room and SPA was good though. The breakfast was also good. Almost everything was in Japanese and the staff spoke little english but definitely tried.

Plussat: Fantastic location in beautiful Hakone with wonderful onsen facilities!

Miinukset: The breakfast was very average

Plussat: The kindess of the staff was super! Very nice people and very helpfull. We lost an suitcase in a bus and they did everything they could to help us. the hotel was clean, with a nice onsen outside. Everything was clean.

Miinukset: I cant think of anything what i didn't like.

Plussat: Well managed facility with friendly staff. In room and communal onsen are excellent and meticulous!

Miinukset: Location is best accessed by self driving, although a shuttle is available.

Plussat: Quiet and serene. Beautiful garden. Love the hot spring bath in our room. Room was spacious, clean and bed was comfortable.

Plussat: Cleanliness, friendly staff, peaceful and serene setting. Japanese dinner and breakfast served in our room were delicious. Food and presentation of all the dishes were outstanding. Our host Murakami-San was also outstanding with the service of both meals. He was very friendly, courteous and very personable.

Miinukset: There weren’t anything we did not like.

Plussat: Outstanding Ryokan. A perfect delivery of the best of Japanese hospitality, food, property, location, view, comfort and amenities.

Plussat: A unique experience. Tranquil setting and amazing food that challenged us but was a wonderful occasion.

Miinukset: A bit of a hill to get there so do take them up on the offer of a lift if you arrive by boat or bus

Plussat: The open bath is wonderful

Plussat: Food is exceptional. Service of this highest quality. Good English spoken which is still rarity in Japanese ryokans.

Miinukset: Road to the ryokan is very steep, not recommended for people who have health problems. This is one of the top inns around Hakone, hardly to criticize anything.

Plussat: Amazing experience, from the moment we arrived to be greeted at the car door with umbrellas, through to the time we left after one of the most gracious checkout experiences we've had, the level of service / attentiveness didn't drop once. The property is in a great location at the bottom of Lake Hakone, with views out across the water (you might even be able to see Mount Fuji on a clear day), and the rooms spacious and well appointed - the futon beds were also really comfortable, which was a pleasant surprise! The food, both dinner and breakfast, was of a really high standard, and beautifully presented, and they were also able to accommodate our request for vegetarian meals, which were delicious. Last, but not least, the onsen (there are 2) were wonderful, and available to use privately from evening until early morning (otherwise are public / gender segregated) - you can't book, you just have to check if it's free, but there was nobody in either when we went after dinner, which was perfect!

Miinukset: It is a little bit expensive (although it was one of the better value options available), however it was definitely worth it in my opinion for such a wonderful experience.

Plussat: Very delicious Japanese style foods. Great communication.

Miinukset: None

Plussat: Amazing traditional Japanese experience and our room had a private Osen.

Plussat: Japanese onsen trips are nothing new to us, but the experience here is simply exceptional. Located just minutes away from the ferry and bus station, the location is one of the most convenient spot at Hakone, and on clear days mount Fuji can be seen across the lake. Staff here are very helpful, and I would rate the Kaiseki dinner top notch. The best part is the private bath, which guests can reserve after 8pm.