Autonvuokraus Glasgow

Ripped off again in Scotland.

Miinukset: I was ripped off again. The second time this has happened to me in Glasgow, UK. At the end of the rental, I was charged for scratches on the wheel rim which I did not cause. All of the wheels had scrapes and scratches on them. The person checking me in only looked at ONE rim and pointed out several scratches which he said "looked new". They charged me GBP 120.00 for the scratches, and a GBP 55.00 fee for "damage processing". How ridiculous. I am going to contest these charges, because I did not drive up on curbs or otherwise damage this rim. I only parked in the hotel parking lot and at the COSTCO parking lot, both of which had parking slots and no curbs.

Dodgy sales tactics - BEWARE!

Plussat: New car, good condition

Miinukset: I normally use Europcar for my car rentals but I shopped around prior to my trip to Scotland and booked a Hyundai Tucson online for a 4 days at £157 which looked like a great deal. When I arrived at the car hire in Glasgow airport I was told that the car I hired was not available and I would have to pay an extra £30 per day (£120 in total) for a Volvo XC60 which is of a similar style of car. I was also told the insurance was an extra £80 on top so I was expected to pay an extra £200 (£357 in total) for the 4 day car hire. I wasn't happy about this at all but to soften the deal the sales guy said he would add my partner as a second driver for free (normally £12 per day). Begrudgingly I accepted the costs and decided to proceed. Now for the interesting bit... I was told the costs verbally and he showed them to me on his screen behind the counter but when it came to signing the contract I was shown a tablet where the sales guy quickly scrolled to the terms and conditions for me to read and sign. I was then emailed the contract handed the keys and off on my 4 day trip. Note that I was never given a print out with all of the details of the car hire. When returning the car I was presented with a receipt for £555.60 (almost £200 more than the extra fees I already had to pay!). When I questioned the costs I was told that is what I signed for and I should check the breakdown in the contract I was emailed. On returning home I checked my email to indeed find that somehow I had signed for the £555.60 bill with a breakdown of that I was being charged. There were a bunch of costs for 'Counter Products' but NOWHERE in the bill was the original £30 per day and £80 for insurance. None of the numbers even came close to the figures I was told. I will NEVER use Budget car hire again and have learnt a lesson in making sure I clearly see all of the cost breakdowns (preferably printed out) before signing the dotted line.

Didn't have car, extra fees

Plussat: The first person I met seemed to want to be helpful (but she handed me over to another)

Miinukset: They didn't even have the car we booked (7 person) on site, despit having booked it weeks in advance. They gave us a 5 person car, tried to tell us it was better than the one we booked and if we wanted the 7-seater we would have to come back to the airport at night and hopefully one would be ready. Then they added extra fees for "minimum required legal insurance", saying we were quoted the wrong amount because we booked on the US site (we have French drivers licenses). Disappointing.