Bozzali

Mattress was comfy. Towels were clean everyday.

Communication with staff very poor. No hotel driver / taxi met us upon arrival at the airport. No attempt to inform us that their driver was not going to show up. Original room that we booked was on third floor. Though they advertise not having an elevator - what they don't tell guests is that the rooms on the 2nd and 3rd floor are accessible through poorly lit, small, narrow winding dark wood stairs, which were unsafe. I would not want to bring small children or people who have vision problems. The original room we had booked was very, very small and dark. The television didn't work there was no safe, and no telephone. We immediately requested a better room. The room we got was family room, bigger for which we paid an extra 100 euros. Same deal. No telephone in the room although their website advertises a phone in the room. The room was dark and smells of chemicals. No safe (when we did request the safe - manager carried one in from another room! safe had a key.. not sure if manager had a separate key made). Felt very unsafe in this hotel. Did not trust valuables being in left in the room - even when they were locked in our suitcase and the portable safe. Staff frequently visited our room while we were out without informing us. This happened too often. Found out later that they were coming in to fix stuff. No 'clean up' after attempting to fix stuff. The window did not close, the bathroom door didn't lock or shut. Neither window or bathroom door got fixed. We found loose screws lying around floor on bathroom floor.. which we stepped on. Luckily none of us got hurt. No staff available at front office..unless if new guests were checking in. Front office was locked 90% of the day.. sometimes the whole day. We left a day earlier, couldn't get anyone to order a taxi for us.. because front office was closed. Had to ask another hotel nearby to call a taxi for us. Very disappointed with this place. Do not go here.