Hyatt Place Herndon Dulles Airport East

Decent location.

They charged $7 per night for parking in a regular parking lot in a suburban location. This seems unnecessary.

Airport shuttle

The rooms were very spacious.

We had to wait over an hour to be picked up by the airport shuttle. We called several times but we're not able to reach anyone at the front desk. We finally had to call the reservations number before talking to a real person. Even after speaking with someone we never saw the van. We were finally able to get a nearby hotel van to give us a lift to the hotel. This is especially disappointing because we called ahead to let them know when our flight would be arriving.

Hyatt Place Herndon disaster

Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.

This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel.

The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.