Hyatt Place Herndon Dulles East

Airport shuttle

The rooms were very spacious.

We had to wait over an hour to be picked up by the airport shuttle. We called several times but we're not able to reach anyone at the front desk. We finally had to call the reservations number before talking to a real person. Even after speaking with someone we never saw the van. We were finally able to get a nearby hotel van to give us a lift to the hotel. This is especially disappointing because we called ahead to let them know when our flight would be arriving.

Hyatt Place Herndon disaster

Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.

This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel.

The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.

The staff sucked and the hotel had all kinds of problems, will never stay there again!

Great for No Frills Dulles Access

Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m.

No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.