The Westin Hilton Head Island Resort & Spa

Outstanding customer service and more ... Jack was awesome

Location on beautiful beach Beautiful room Beautiful grounds and pool complex Under ground and above ground parking-free Location on Hilton Head Island Repeat visitors to Westin

Nothing

A return to paradise !

Ocean front .

Parking

Very nice hotel

Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff.,

That I did not stay long enough

Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked.

When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.

Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful!

no negative items

The Westin is a very nice, Vegas style resort hotel.

I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.