Asian Ruby Center Point Hotel

They asked to pay for the rooms upfront ( which is ok) but when we asked to see the rooms first and take the money out of our luggage they told us that they will not return our passports until we pay. Is this even legal? Were we supposed to just take our bags apart in the middle of the foyer? Furthermore- you have our credit card details!Tbh that was a super big minus for us- firstly because it disrespects us as guests, secondly because if they sell or lose our passports they have zero liability and we have all the problems! The room itself was definitely below the standard for the price range and it had lipstick marks on the cups. I feel that the management just focuses on a fancy foyer and doesn't pay attention to the rooms or upper floors. There was ripped wallpaper on our floor and cleaning supplies just lying about. Thirdly- when we were checking in we saw a couple booking excursions and the girl at the desk charged them more than 30$ more for the same excursion that we bought from ab office down the street. Also she told them that the pagoda we visited was in renovation and closed! This was not true! Last, they do not make breakfast travel packages, which is a norm for a pricey hotel for a third world country.

nothing except the location.

Hotel is old, room is small. The lady at the front desk could use a smile. Her personality is too cold to be work as a front desk staff. for the money we paid, we expect a little more.