Lucky Hostel

Waking up very early because of the bed which was the most uncomfortable bed ever!

The “hostel” and the whole building it was inside feels it has been left without anyone care for decades! Cleanliness was very poor it made me feel i don’t want to even touch the bedding, step on the floor or even actually sit on the toilet! I bought my own towels because the ones they gave me felt like it has been used the past 15 years. I also borrowed a sleeping bag as i didn’t feel comfortable actually sleep on this extremely overused bedding. Well the slippers which are not for one use, are in the bathroom so i can use them. Thanks but NO! How many hundreds of people used them these past many years? I don’t want to catch anything on my feet. Absolutely ridiculous service after the booking ad before my arrival. Upon arrival and after, I didn’t deal with them at all so that made it slightly better. Day after the booking they kept texting me on whatsapp (also one call), after midniggt in my time zone, and even though i have told them it is late and they have woke me up! The reason was to confirm the booking making the 50% deposit within 24hrs. And even though i said i will take care of it within this time they kept bombarding me with texts late at night and very early morning! I was even called a bad person and i should go somewhere else if i dont like them doing their job. I had to call booking.com to consult and confirm it is a legitimate accout they get in touch with and ask me for the deposit as it was strange to receive whatsapp message amd so late amd so pushy to make a deposit. After that, and after i made the deposit and confirmed it with them, the Lucky hostel staff also complained to me that I shouldn’t complain to booking.com! What??? Very pushy, non professional at all, no patience, no manners and no common sense! A business (even the tiny ones) just sends and email - anyway even a text (a text to ask for deposit?? Really??) - and then just patience for a response.