Honolulu Lomakeskukset

Plussat: The service was impeccable

Miinukset: Only issue we had was the bed was a bit too firm.

Plussat: Breakfast was included in our tariff. We were delighted that we could eat in either breakfast location. Staff were extremely attentive and service was excellent. Our Garden View room was airy and spacious, even though it was the base room. Loved the Lewers Bar in the evening with fantastic live music. Food quality was high throughout the hotel and the twilight music and dancing was delightful. Concierge service was outstanding with Rayna especially helpful.

Miinukset: Understand the pool area isn't huge but we struggled to find shady spots especially when towels were used to reserve lounges for hours with no one on them. Would love to see moveable umbrellas. Big lines for cocktail seating at Room without a Key are not great.

Plussat: Location was fabulous - right by the sea and away from all the crowds. Great restaurants and staff

Miinukset: no problems at all

Plussat: It was an amazing atmosphere and staff were incredible. Also breakfast was fantastic.

Miinukset: No faults

Plussat: The best coconut cake. Friendly service in restaurants. Endless coffee at breakfast. Lovely ambience. Delicious food.

Miinukset: Rather old grubby rug in bathroom. Would have appreciated a coffee pot in the room.

Plussat: I liked the location and staff were friendly enough. The breakfast was OK, the room was a bit small compared to other 5 star hotels, but comfortable.

Miinukset: Although the breakfast was OK, the wait staff was overwhelmed due to the large number of guests eating at the same time. For example, on the morning of 16th of August, there were only 6 wait staff trying to cater to approximately 60-70 people eating at the breakfast buffet, and only had one busboy and one hostess. The F&B manager/supervisor was nowhere in site to assist, or supervise the staff. The same thing happened the next day. Throughout it all, the staff coped with the situation and did their best under the circumstances. I also believe the property needs to be renovated, as the hallway carpeting is old, frayed, and fading. The furniture and carpet in the room is dated and definitely needs replacement. The entire property needs a facelift. All 'n all, the Halekulani Hotel cannot be rated as a 5 star property, in terms of service and facilities! It was not a good value for the money when compared to other hotels in the same vicinity. They can take some cues from other truly 5 star hotels such as, The Conrad, Fairmont Resorts, and The Grand Hyatt.

Plussat: Not very much at all

Miinukset: $1100 AUD per night. Very old style and worst value for money hotel in Hawaii There are much better hotels for half the price like the Moana surf rider. I was booked for 10 nights but I cancelled after night 1 and moved to Moana surf rider. Helakulani is Way over priced with absolutely no beach left

Plussat: Breakfast is great. However, when you make a pot of tea you need to fill pot half way with boiling water otherwise the tea is too weak.

Plussat: Location, pool, proximity to the beach, entertainment at night (dancing) free muffins by the pool, staff so friendly

Miinukset: Not much to be honest, the rooms were lovely and big it was all A class.

Plussat: The location was excellent - In the main heart of Waikiki, accessible to many restaurants, bars and shops. The staff and their customer service was exceptional from check in to check out. Our stay was everything we wanted and paid for. We would definitely recommend and be coming back !!!!

Miinukset: What we would love to see in the future would be a change in the pool hours and the limited food selection by the pool. We believe there’s room for improvement.

Plussat: Great location and staff.

Miinukset: May be a better pool or some activities for kids.

Plussat: Everything! This resort was best ever I had taken at Honolulu. Location, quietness, convenience, air conditioning, staffs kindness and last, BEAUTIFUL VIEW. Everything was more than I expected. I strongly recommend you to stay ocean front room at Aston Waikiki Beach Tower. If you want to stay with your kids, this is it!! Waikiki beach is just in front of resort and you can borrow beach towels from hotel. I really miss this resort and definitely want to visit again!! Staffs, Thank you for everything during our stay. My daughter keeps saying "Let's go back to resort again" :)

Miinukset: Blind didn't cover entire window. But it was bearable.

Plussat: 1k luxury suit that was definitely spacious

Miinukset: Truly needs a face lift. Out dated and tired.

Plussat: The room was amazing and had everything we needed. the view from the balcony was excellent! Location was fantastic being situated directly opposite a family-friendly part of the beach that is sheltered from the waives and so close to all the shops and restaurants. Staff were always really nice and helpful. Apartment was serviced daily and the service staff even unfolded and made the sofa bed daily! Free valet parking was also good.

Miinukset: The pool area wasn’t the best, relatively small for the size of hotel, with limited seating and no bar. It also had a whole section taped off due to needing repairs so it looked a bit unkept. There was also no bar, cafe or restaurant available at the hotel, but that didn’t matter that much as it is so close to everything.

Plussat: Location

Miinukset: Facilities...gym and pool area etc.

Plussat: Loved everything about our stay .we enjoyed our stay n would stay again .

Plussat: The two bedroom and two bathroom room we had easily slept 5/6 using the large sofa bed in the lounge room. The view was spectacular but we paid for that. Nice and quiet.

Miinukset: The pool area needs an immediate upgrade. It offers nothing but a pool. There is no character or ambience. There is nothing but bland walls, outdated lounge chairs with no shade near the pool. There is a bbq and bar area already there but was only used one night for free wine for one hour between 5-6pm. Otherwise the bar is never manned. Very boring and disappointing.

Plussat: Location is perfect. 2 Bedroom apartment was very spacious and it was great to have a very well stocked kitchen with all appliances you could need and washing machine and dryer. Housekeeping staff were fantastic. View from the 29th floor over the beach was superb

Miinukset: We arrived early from a long overnight flight from Australia. We had requested an early check in prior to our arrival. Although I was aware that it is never guaranteed I have always found most hotels are accommodating and do there utmost to get you into your room earlier than normal checkin. On arrival at Aston Waikiki we were greeted by a man call Kuhlani was very unsympathetic at the fact we had been up for 24hrs and our 3 children were extremely tired. He told us that checkin time was 3pm and we would have to wait unless we wanted to upgrade to another room. Having already paid $10,000 AU we weren't happy to do that. We went off for a few hours and had some lunch and came back at about 1pm as we were hopefully he may have found us a room. Again we were greeted with a 'check in time is 3pm '. So through exhaustion we sat in the hotel foyer to wait for our room. At approximately 2pm this same man asked my husband 'by the way are you over 50 years old". When he said yes we were told that we were eligible for a room upgrade and therefore a room actually was available. We were then taken to our room which was on a higher floor than we had booked which was great. Unfortunately at this point we were thinking our stay at the hotel was going to be disappointing. Thankfully the rest of the staff at the hotel were lovely always greeting you when you went out or returned. Even the men and ladies at the car parking desk were extremely welcoming. Again the only person that never engaged with you was the same man that had checked us in. We were lucky that we didn't have to have much interaction with this person again, but he definitely didn't seem to follow the same philosophy of the rest of the hotel staff.

Plussat: Location is perfect, steps to the beach. Close to the restaurants and shops. Friendly staffs, great customer service. I like the free activities for guests, I able to attend yoga. Free games & DVD rental.

Plussat: Location in the middle of Wakiki beach. Apartment is spacious and clean. Staff very helpful and nice.

Miinukset: Location and cleanliness.

Plussat: Staff was awesome. My family of six stayed at the Aston for 12 days, loved it, met our expetations and we were very pleased.Will definately stay there again.

Plussat: Excellent hotel, great staff and great service, location just off Waikiki Beach so perfectly central!

Miinukset: Nothing at all

Plussat: We loved the view from the bar as it’s right on the beach, and we met lots of awesome people! Happy hour was a lot of fun, and the food was delish. We also turtles every day from the beach. The pool is an awesome size, and the depth goes from nice n shallow to 3 meters deep! The hotel attracts families, couples, and small groups, and has a great atmosphere which we really enjoyed. Our room 1240 has a great view of the ocean and the pool. The coin laundry was a bonus. Having Enterprise rental car in the hotel was also a bonus.

Miinukset: Recommendation from environmental point of view, would be to remove the complementary plastic water bottles, and instead encourage using your own water bottle, or offer stainless steel Out Rigger ones to purchase. The hotel already has re-fill stations but they need to be used more. We managed just fine with our reusable bottle for the 8 nights.

Plussat: Great shops and very friendly people

Miinukset: Had everything you wanted and I swimming pool lots of shops and beautiful

Plussat: Very close to the beach.

Miinukset: We went to go rent a towel and the stuff who was sitting there, he wasn’t friendly.

Plussat: great location for a stopover, super friendly and fun staff at check-in and in the reef grill (beachfront restaurant). We ate at Reef grill and food was nice.

Miinukset: you pay for location. The hotel decor is dated overall (plus carpet in rooms, old coffee machine and paper cups!) and in need of a facelift and the beach in front of the hotel is a tiny stretch of sand.

Plussat: Location is pretty nice.

Miinukset: The beach (water) is really close to the hotel so we don’t have the chance to be landing down in the beach in front of the hotel. The hotel doesn’t give beach service. The breakfast is in the reef bar what have a lot of pigeons. Having breakfast with pigeons is not that good. The hotel should install a glass or something in the beach view. The hotel is to expensive for what offer. You should search for more options which the same price. Maybe you can have a better swim pool (that can be with a sea view).

Plussat: Always a great stay at Outrigger Beach Resort

Plussat: Staff were helpful and friendly from the time we walked in. We were upgraded to a partial ocean view room which was a wonderful surprise

Plussat: Breakfast was great! Rooms were confortable and the view was nice.

Miinukset: Cokes were too expensive, no microwave or refrigerator in the room!! Must have these!

Plussat: location is 110% View is unbeatable

Miinukset: Room is tired, latitude 47 was extremely poor Breakfast very poor, no kettle cups to have a cup of tea on paper cups. Room above was extremely noisy,sounded like furniture being moved with no carpet. Latitude could have some money spent on artificial grass on deck for more atmosphere

Plussat: The location and view were unbeatable. The staff were helpful, attentive and efficient. We could not have been happier! Thanks especially to Joseph who checked us in and made sure we were happy, as well as Lori our lovely housekeeper.

Plussat: Location and pool were great. Breakfast was great

Miinukset: Beach Area was small but typical of wai Kiki

Plussat: Great location can walk to many places. It was nice and quiet on a side street. The beds were comfortable.

Miinukset: The shape of the room and the balcony was not very desirable view.

Plussat: Bed it was fine

Miinukset: Bathroom had mold, strong mold humidity smell, They had to remove the calking and live just the grouting. Tub handle to drain and stop water were loose, I had to remove the plug manually. Smells never disappeared. Reserved for seven days, fifth day card key didn’t work. Toilet tissue run out, go down to lobby for more, they give you one at the time. We should get some refund for this inconvenience. People from ballet parking most of them are nice. Older white person at front desk had bad mood and attitude don’t remember his name but He attending me when I registered on August 4th 2019. There’s more, but tired to writing I have things to do.

Plussat: Location is away from the crowded beach but easily assessable to Waikiki beach and centre of attraction. Staff is super friendly. David gave us good guidance to the Japanese food court. We went there three times during our short stay.

Miinukset: No

Plussat: Facilities were upscale and staff was helpful.

Miinukset: No food on site.

Plussat: I knew the location was not the best and that is why everything else totally blew me away. It had so many extras that I didn't have time to take advantage of. The place is beautiful as was my room and the staff is great.

Miinukset: It had no restaurant, but being in Waikiki it was just a short walk to many of those.

Plussat: Bed and pillows very comfy

Plussat: Courteous and helpful staff. Loved that they had an event coordinator onsite so being first time travelers to the location helped us a lot to plan our stay. On our last day we had to check out at 10 am, but we also had a whole day ahead of us to wait for our flight. They were gracious enough to give us complimentary baggage story while we explored more of the city, and gave us access to their meeting areas and showers when we returned to wait til our time to go to the airport. Superb customer service!

Miinukset: Only reason for shorting them one star in the “Value” category was due to not having all inclusive breakfast. I know that’s not typical of most hotels in the area, but would have made everything just perfect if they accommodated for all inclusive breakfasts as well.

Plussat: It is a very well established and well appointed Hotel.

Miinukset: Location was a little off the bus routes. Cockerels crowing at daybreak was annoying. Also as it was a timeshare hotel the rooms were not serviced daily.

Miinukset: I was very annoyed in that they kept trying to contact me three or four times about their sales pitch with timeshares. I was absolutely not interested I did not pay for it and I did not want to listen to their sales pitch nor did I want to be badgered!!

Plussat: The responsiveness of the staff to our needs and questions was first rate. The bed was very comfortable.

Miinukset: Royal gardens has no food and it's a walk to anything, so you have to be prepared for that. I lost the code to get access to the computer, so could not print a boarding pass for the flight home, BUT the lobby staff did it quickly.

Plussat: You have everything we needed. The beds were very comfortable and we loved having laundry facilities because we we stayed 10 days. The staff were extremely friendly especially Sheldon who helped us in all areas! On the day we were leaving Oahu, we had the use of the pool and the lovely media room to change in afterwards.

Plussat: I had a few technical issues, with the phone, toaster and coffee machine that didn't work, but got resolved right away. There was a concierge or always somebody there to answer my queries.

Miinukset: There was not a restaurant or a cafeteria inside the building. I did not realise that it is not hotel- like but more like a self-service units or apartments. I soon learned to adjust the situation though.

Plussat: location and service are good

Miinukset: hotel is too separated, very confusing. we got dropped off at the wrong location because how big it is. Also, way too many people in the pool, very crowded

Plussat: Great facilities, not too close to the main strip in Waikiki, so quiet at night, easy access to the beach. Very clean resort and excellent friendly staff.

Miinukset: Quite expensive, but otherwise great.

Plussat: It was a little bit of heaven ❤

Miinukset: Surprise of deposit at check in when I had already paid premium for the room.

Plussat: The views, location, the amenities.

Miinukset: The Orientals They are rude, inconsiderate and made you feel as though we were in touching on their territory. The amount of lawn chairs at the Paradise pool. If you didn’t get their early in the morning to grab a spot, then you felt like a vulture waiting for people to leave to grab a lawn chair.

Plussat: Beautiful and safe

Miinukset: Nothing

Plussat: Very family friendly for young children close to food and shopping and restaurants we went to on property were very good.

Miinukset: For our style there were too many young children. We have a 16 year old and the set up was more for young kids, would like to see a kid free area.

Plussat: Our room had a lot of space

Miinukset: The guy who checked us in was a complete jerk. Didn’t say hello and barely looked up from his computer. It was shocking. The pools and jacuzzi were so crowded we never even went in them and their towel policy is ridiculous. The towels are a joke to begin with- tiny. Overall very disappointing. I’ll be doing a VRBO from now on.

Plussat: this place is a dream. There is everything you need and the rooms are beautiful. The beds are comfortable and even a warm toilet seat .........i could not fault this place and would go back to stay if i ever returned to Honolulu

Plussat: Beautiful and very clean.

Miinukset: Charges on parking. Should be included in the price of the room. Small pool and not enough chaise lounge chairs to sit. Because pool area to small for the resort. We had to use the lagoon the week we were there.

Plussat: I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!

Plussat: The location is awesome, close to the beach, close to shops, entertainment etc.

Plussat: Very clean, tidy and our room had excellent views over the sea and marina.

Miinukset: I have nothing negative to say