Hot Springs hotellia

Plussat: So much within walking distance.

Plussat: The location

Miinukset: Little High priced for thr room. Have stayed in a lot nicer rooms for that money.

Plussat: Location was the best across the street from the bath houses and the National Park.

Miinukset: Staff was very friendly and helpful. Valet was awesome. Location was great

Plussat: The room was clean, bed was comfortable and linens were good quality.

Miinukset: This was a no frills room at a luxury room price. I expected some amenities for the price other than nice linens.

Plussat: How they modernized the hotel but kept some of the historical features.

Miinukset: It didn't have enough lighting in the bathroom or in the area by the door with the big mirror. Other than that it was great!

Plussat: I wish I could give a higher rating for every one of these categories. This hotel stay was one of the best we've ever had.

Miinukset: I know they are fairly new, but if they could work on a little more for the breakfast items (juice options & toast might be nice). Other than that, the hotel & staff were perfect!

Plussat: Staff friendliness, location, cleanliness

Miinukset: Add a little more substance to breakfast.

Plussat: Staff was very friendly and helpful

Plussat: Location was great. Close to shopping and dining. Walking trails were near as well. Hotel Staff was very helpful and pleasant. Room was great and beds were very comfortable.

Miinukset: The dining and bar area was not very welcoming. Staff were not as friendly. Locating hotel was difficult due to small signage. Would have been nice if better marked.

Plussat: We loved the location - right on Central Avenue in the heart of bathhouse row. We had easy access to restaurants, shopping, & walking trails from the hotel. The valet service was quick.

Miinukset: Our view was a brick wall of another building. And, we could not park our car; however, the hotel offered a valet service for $15 per day with unlimited in/out.

Plussat: Awesome location! Beautiful remodel, modern rooms. Great restaurant inside. Loved this hotel!

Plussat: I don't understand the 2 1/2 star rating. I will definitely stay there again.

Miinukset: No complaints!

Plussat: Breakfast was great and dinner you didn’t have to leave the property

Plussat: Staff was professional, chef inspired, atmosphere serene; perfection in every way.

Miinukset: Nothing

Plussat: The back setting of gardens is exquisite against the lake. Peaceful & consuming! Staff are professional yet so pleasant! The range of decor is soothing. LOPs special breakfast each morning & especially Sundays are a treat!!! Our room was very delightful & comfortable.

Plussat: Everything!

Plussat: Very clean , great view

Miinukset: Lack of privacy, walls the thinnest of any walls at any hotel we have ever stayed! It was so bad that they provided a noise maker in the room - wasn’t even requested. You could hear people talking next door & down the hall, even people using the restroom! The room was very small & you basically shared your back porch with the person next door. The public bathroom was literally right across the hall. The price - $400 was so rediculous, even with the lake view - it wasn’t worth more than $250 maximum. You kind got the feel as if you were in a nice nursing home. We couldn’t get the AC to work,& there was no one at the deask after 8:30 pm - all the staff went home. Not what you would expect from a 4 Star $400 night hotel. The road right in front was the back of a cheaper hotel’s back parking. Would not recommend this place. The beds not even comfortable- the mattress very cheap & hard.

Plussat: Prompt courteous service, beautiful view.

Miinukset: The food wasnt quite what I was expecting, but I am a trained Chef, so my palate may be different from others.

Plussat: This is a new facility and as such was in really good condition. The fitness center had a full assortment of free weights plus cardio. There is a great neighborhood right behind the hotel that is great for walking or running. The shuttle service.

Miinukset: Breakfast at the bistro is very expensive. The sign for the hotel on the main street is very small and the hotel is located behind other businesses so we drove right past the entrance.

Miinukset: The room had a musty odor - similar to cigarette smoke, although I don't think that is actually what it was.

Plussat: Everything

Miinukset: NO

Plussat: clean large rooms and in a good location

Miinukset: none

Plussat: The entire staff was amazing, but hotel employee went above & beyond.

Plussat: We chose to have breakfast at another location, but the room was excellent and we really enjoyed the shower.

Miinukset: Perhaps the directions to the property from the street could be improved.

Plussat: The staff allowed us to check in a couple hours early and was very friendly. The rooms were very modern and clean. We loved the hotel.

Miinukset: The pool was not heated and was also inside an air conditioned room. This made it very chilly for swimming. Also the breakfast was not complementary.

Plussat: The rooms are very modern and clean. The shower was fancy and conserved water. Very quiet rooms.

Plussat: Staff was so helpful

Miinukset: No

Plussat: Cleanliness

Miinukset: N/A

Plussat: The staff were excellent! Very friendly and accommodating! The rooms were very clean and smelled great! Bar staff were great also and could make a great bacon and chicken fajitas!

Plussat: I like the fact that a couch to sit on was in the room and I loved the bathroom shower. Will try and book here every time I want to visit

Plussat: Very nice place! The bed was so soft!!

Plussat: Centrally located...clean and great breakfast!

Plussat: We definitely enjoyed the stay and would likely consider staying again.

Plussat: Close to food restaurants and Wal-Mart across the street

Plussat: Clean, updated, and friendly

Plussat: Very nice location. Breakfast was delicious. Very comfortable beds. Would definitely stay again.

Plussat: Good size room, excellent breakfast

Miinukset: Room was not cleaned at 4:00 pm when we returned from our hiking trip. As we were tired and needed to have a shower, the room service had to be skipped.

Plussat: The kids loved the pool and breakfast was a good selection.

Plussat: Location was central, yet away from the noise.

Plussat: New and clean!

Plussat: The bed was wonderful and the breakfast was great!

Miinukset: Price higj

Plussat: Great breakfast. Flat parking.

Miinukset: no

Plussat: It was my first experience in hot springs and I was blown away by the great service I received! The owner was very kind, and showed us around the very cozy Inn. The atmosphere was romantic and the room was very clean. The place was built long ago but has been refurbished, though it still holds a feeling like vacationing from the past. I would certainly recommend this to anyone looking for a great Inn experience!

Plussat: Our room was very cozy, perfect for us and our second visit there!

Plussat: The owners were very friendly. The room and bathroom was very clean.

Plussat: The proprietors were the sweetest people. I felt safe and secure.

Miinukset: N/a

Plussat: The rooms are very clean and comfortable. I really enjoyed the little patio table and chairs in front of each room, and the patio area in the garden in the back. The inn keeper/inn owner is a very kind, charming, friendly man, and he made our stay feel very warm and pleasant. When we were exploring the town, I took note of the other Inns and hotels, and was very glad I chose the Alpine Inn. It was a very pleasant stay, and the other inns did not look as appealing.

Miinukset: No complaints! It was all good.

Plussat: Stayed 3 nights here in one of the suites. It was a great value and we loved starting every morning sitting in the garden with Alpine, the property cat. Very peaceful and quant, and the new owners are so kind!

Plussat: Everyone was super nice and the room was clean!

Miinukset: The bed made my back hurt.

Plussat: Closeness to Casino, staff was friendly and room was clean.

Miinukset: Parking lot I can be quite cramped, price is high for an outdoor room motel.

Plussat: It was clean, comfortable, and safe. Excellent breakfast.

Miinukset: Lack of USB charging station - this hotel has yet to upgrade furniture/lighting to have this convenient feature.

Plussat: Location is excellent for Oaklawn.

Miinukset: Slight musty smell upon arrival to the room. No extra towels.

Plussat: The staff was very friendly and the room clean.

Miinukset: It was very noisy, there was constantly extremely loud motorcycles coming and going all. Night. Long.

Plussat: The restaurant next door, Rocky's Corner. Great food and reasonably priced. Hotel is not much to look at from the outside but the rooms were surprisingly nice and clean. Breakfast was great. No complaints.

Miinukset: Not a hotel but a motel. Everything else was great.

Plussat: It was very clean and comfortable. The breakfast was very good. The staff was super friendly. They made you feel very welcome.

Plussat: Beds were incredibly comfortable and the staff was amazing.

Miinukset: They do not want you to take breakfast to your room it is dine in only. But honestly if that's the worst I'll take it

Plussat: The room was very large, very clean, conveniently located directly across from Oaklawn Park racetrack. Staff was very friendly, and breakfast was WAY better than we expected! Fresh made waffles, hot sausage, potatoes, gravy, eggs, and more.

Miinukset: The parking lot could be better lighted.

Plussat: I'm happy each & everytime I stay. However this visit, the managers & someone named Leslie bent over backwards to accommodate my needs

Miinukset: I always feel like hotels could be a little cheaper.

Plussat: Breakfast

Miinukset: Kinda of high priced

Plussat: Service at Breakfast was excellent!

Miinukset: Nothing

Plussat: The beds were so comfy and the pillows!

Plussat: Comfortable beds

Miinukset: I would have liked the indoor swimming pool the best except it was over crowded, loud, and parents weren't watching their children run around the pool on the wet floor.

Plussat: Everything

Miinukset: Nothing

Plussat: quiet ,clean ,good location .good breakfast

Miinukset: I was asked to be someone from Norwalk, Ct while I am from Lavaca, ar

Plussat: Best hotel in town cleanest quiet room and breakfast was good the cinnamon waffles are great well worth the price

Miinukset: Nothing

Plussat: I enjoyed the room itself. The beds were indeed cozy. The room was very private. We had everything we needed.

Miinukset: Honestly, the food needs an upgrade.

Plussat: Very clean, nice big room. Breakfast was good, nice assortment of food. Indoor pool for kids. Close to highways and a lot of restaurants nearby. Great Stay!!

Plussat: Close to alot of stores/restaurants

Miinukset: The rooms air unit main noises every time it turned on nothing was done y maintenance when notified, pool was not cleaned huge black hair balls, there was exposed screw/washer that is sharp which caused injury to my daughters foot

Plussat: The lady at check in was very friendly; rooms were very clean and the breakfast was nice.

Miinukset: Too much chlorine in the hot tub made my eyes burn and the indoor pool wasnt heated.

Plussat: Great stay! No complaints!

Plussat: Our room was very nice and clean, and the location of the hotel is only a few miles from downtown.

Plussat: location was great. ample parking. comfortable beds.

Miinukset: breakfast was mediocre but plentiful

Plussat: The breakfast and the staff.

Miinukset: Can't think of anything.

Plussat: Convenience to the Bank of Ozarks and Arena and restaurants. Staff was very friendly and the room was excellent!

Miinukset: This hotel was great...will be staying there, if available, when I travel to Hot Springs.

Plussat: For a holiday, it was very quiet!

Plussat: The breakfast was delicious and the location was great. Very pleasant.

Miinukset: Nothing could be better. It was a very pleasant stay.

Plussat: Sleeping comfort was excellent.

Miinukset: I didn't like the fact that a maintenance staff and his girl friend was allowed to fight and disturb the others guest the way they did during our stay there.They were directly across the hall from my room throwing thing and cussing and slamming doors and the desk attendants told us there was nothing she could do because he live there and worked there well I paid for my stay there and I felt unsafe at the sound of the walls coming down. I should have been discounted for the mess that went on because we ran up to the desk scared to death and nothing was done. So I ask you , Donyou think I or or Guest should consider your hotel as our next stay?

Plussat: It was very clean and the breakfast was good. Overall a great place to stay!

Miinukset: The floor of the bathtub in our room wasn't supported well underneath and would give. It didn't cause any problems for us but it might cause someone to fall if they're not prepared for it.

Plussat: Excellent location right off the highway. Very close to nice restaurants. Nice comfortable rooms and good breakfast.

Plussat: Rooms were clean, breakfast ok, coffee good, and the staff friendly. in a good area of town with all that is needed nearby.

Miinukset: Pool was cold for an indoor pool.

Plussat: Loved the breakfast lots of choices

Plussat: Very clean, and wonderful staff.

Miinukset: N/A

Plussat: Everything was great. Next time I’ll reserve a handicap room. My husband is used to using a taller toilet. Other than that things were GREAT

Miinukset: Easy access from the highway

Plussat: Breakfast was good.

Miinukset: No

Plussat: Breakfast was great! It was nice to have something different every morning.

Plussat: It was a clean hotel and the breakfast was good

Miinukset: Ac never really got cold

Miinukset: Because we booked through an agency , we were charged and money before we even got there. I’ll watch closer next time.

Plussat: nothing in particular

Miinukset: first the high price we expected way nicer than that the sheetrock was cracked about 8 foot long on the ceiling the bed and the pillows sucked really bad laQuinta hotel is where we always stay we wont do that ahain

Plussat: The breakfast variety was great. The staff was very friendly and helpful.

Miinukset: There were no weights in the gym. The air conditioning in our room was very noisy.

Plussat: All good!!!!

Miinukset: Breakfast in bed. Kidding

Plussat: The hotel seems quite new so everything was fresh and clean. The breakfast was great with a good selection. The indoor pool was good too.

Miinukset: The only problem was the noise at night - around 1/2am there were people out in the corridor banging on doors, walking around and on their phones.

Plussat: Location and Easy Access

Miinukset: None

Miinukset: It is unfair to charge for the night we could not stay as I had booked online. Very unhappy about that as our income is rather low but have always chosen Hampton for the cleanliness.

Plussat: Breakfast

Plussat: Bedding was awesome..I've stayed at several hotel..this is best. Food good..staff is always nice and helpful on sightseeing adventures..they even have printed handouts which helped tremendously. I woll be back 1 day.

Plussat: As a former resident of Hot Springs I like the location. Hotel is close to shopping, restaurants. Facility was clean, room was clean, bed very comfortable. Staff was courteous and friendly. I would be happy to stay there again.

Plussat: Breakfast

Miinukset: The room was filthy disgusting it wasn't clean the toilet over flowed the bed had black bugs in it !! Just gross!

Plussat: They have free appetizers and drinks in the evening. Their breakfast was good. The rooms are roomy and up to date. Would defiantly stay again

Plussat: Breakfast and evening snacks and drinks. Nice swimming pool. Everyone is so polite. Large rooms. Central location.

Miinukset: When we came last year, there was a piano player in the evening. We missed hearing him!

Plussat: Location was superb, very close to downtown. Complimentary breakfast was excellent, well above usual continental breakfast fare. I also really enjoyed free drinks at nightly managers reception.

Miinukset: Front desk staff was not friendly upon check in

Plussat: The breakfast was wonderful and the spa was in a great location !!

Plussat: Very spacious and clean

Miinukset: They overbooked our kind of room- did not have any doubles when we got there.

Plussat: Everything was great except the heater made more noise than seems normal and made it a little hard to sleep well.

Miinukset: Heater issue mentioned above.

Plussat: Staff great

Plussat: Friendly staff, made to order breakfast, free drinks at manager’s reception every night from 5:30pm-7:30pm. This hotel is excellent!

Plussat: We had a large room with a big, comfortable bed. Breakfast was excellent, and the hotel staff was friendly.

Miinukset: The only thing we did not like is that we never found the indoor pool.

Plussat: Staff was very friendly. Also liked a text was sent daily checking if everything was ok. Enjoyed the spa services.

Miinukset: Didn't like there was no room service available. Restaurant was closed the entire stay. Notice some spots in the room that couldn't have been cleaned better. Pillows were too soft. Ran out of wine I was drinking at the bar. Mixed Drinks were expensive.

Plussat: Close to downtown, and they hotel provided shuttle service.

Miinukset: Floor needed to be vacuumed to get human and animal hair up. Sofa was soiled and dirty.

Miinukset: Reserved a Queen studio. Clerk said it was a Queen, but the bed was really a full/standard size bed. Room was really small. Small bathroom.

Plussat: The staff was friendly and helpful. The room was well kept and stocked.

Miinukset: The only complaint I have is the pool was cloudy.

Plussat: Comfortable bed. Love having separate bedroom area.

Miinukset: Breakfast buffet was hard to navigate. Poor flow for guests.

Plussat: Safe clean great location with a river view

Miinukset: Nope

Plussat: Beautiful, CLEAN hotel in a gorgeous location.

Plussat: We really love this place, has great amenities with the excellent breakfast and dinner - Monday through Wednesday- Overall we had a great stay and will stay here again!

Miinukset: Can't think of a thing

Plussat: We did like the room. We loved the lay out of the room and having two TVs in the room as well. House keeping kept our room clean, beds made, and bathroom stocked with towels.

Miinukset: The beds we little firm for our liking. Driveway was hard to see at night.

Plussat: Quiet

Miinukset: Stains all over the floors couch and chair

Plussat: Location is good. Laundry service is complimentary but most machines are not working. I have to wait four hours for my turn. It's a really frustrating experience. The machines are way too outdated. Just one elevator is not enough for the building.

Plussat: Beautiful location with a beautiful view of the lake

Plussat: Size of suite, location,Breakfast

Miinukset: Could have been cleaner

Plussat: Breakfast and evening complimentary meal

Miinukset: Chairs in lobby showing signs of needing replacement

Plussat: Good location

Miinukset: Had a faulty Dish network connection, but didn't spend much time watching TV. No major issues.

Plussat: The location was great because it was within 2 miles of our families home and it was easy access to everything. The view was incredible because we had a balcony view and we got to enjoy evenings and mornings sitting outside.

Miinukset: The air conditioner did not stay cool, the bed was like hard styrofoam and when you moved it woke everyone up and my husband and I had to take Tylenol every morning. The bathroom door creaked so you couldn’t quietly go to the bathroom in the middle of the night. A couple of bathroom light bulbs were burnt out and the toilet was lose so when you sat down it was wobbly. The unit was clean and we took advantage of the kitchenette and saved money in eating out.

Plussat: Roomy walkway in front of the room where outside seating was comfortable. Bed was comfortable and all the appliances worked fine.

Miinukset: I was under the impression that all the rooms were facing the lake, and was disappointed when I discovered they weren't. Since this was a 40th wedding anniversary celebration weekend, that compounded the disappointment.

Plussat: We rented a studio unit with a patio with lake view, so it was really nice being able to step outside whenever we wanted and have a beautiful sight. The room had a full kitchenette with dishes and everything, small stove but no pans.

Plussat: The lake

Miinukset: Cable TV

Plussat: Exceptionally clean, rooms and building exterior. Well manicured grounds. Rooms tastefully decorated, comfortable.

Miinukset: No fault of the property but the very reason I don't like staying at traditional hotels and motels, noisy, inconsiderate assholes who have no respect for others.

Plussat: Room was right on the water with a balcony overlooking Lake Hamilton and was fairly convenient to downtown Hot Springs. Price was extremely reasonable. Room appeared to be recently renovated. Very rustic/retro feel-- somewhat like going "back in time".

Miinukset: no

Plussat: Location

Miinukset: Room a little small

Plussat: It was on the water

Miinukset: The owners are a-holes. Once they have your money they do not do anything to accommodate any changes you may have. I would not ever stay at this place again even if it was the only room in town.

Plussat: Was a pleasant place to stay and located close to every place we wanted to go.

Plussat: Friendly staff. Easy access. Ample parking. Well lit parking area. Convenient location. Comparable price

Miinukset: Everything was as expected

Plussat: Everything from first-impression interaction with staff to accommodations and noon checkout.

Miinukset: N/A

Plussat: Kitchen amenities

Miinukset: Would be nice if there was breakfast

Plussat: Great room! Very impressed!

Miinukset: There was nothing we did not like

Miinukset: Too far off the route

Plussat: There was no breakfast.

Miinukset: The room had a musty smell, the staff gave me some air freshener that made it some better, but not as it should have smelled.

Plussat: Location

Miinukset: Small beds

Plussat: Upon check-in the front desk smelled of cigarettes,were not welcoming,new clerk took time,yet the other never helped and continue to check others at a rapid pace. Not rude, just shady. The room was just clean.the pool was clean. Safe too.

Plussat: It was an extended stay room and they are pet friendly with a deposit.

Plussat: The beds were extremely comfortable

Miinukset: They out us in a smoking room on the third floor I wanted non smoking on a bottom floor

Plussat: Very good locations

Miinukset: It is exelent hotel. I will coming again next time. Thank you for everything!!!!

Plussat: Great breakfast and the staff was very friendly

Plussat: Hotel is 5 min from downtown location, clean and quiet place.

Miinukset: Coffee not good.

Plussat: Older motel; somewhat remodeled. Decent location.

Miinukset: Vinyl floors were filthy, low water pressure, toilet required 2 flushes, bathroom window broken (cold air came in while showering).

Plussat: The room was very clean, the Internet was fast, the bathroom and shower were very roomy, and the food was great!

Miinukset: The beds were hard as a rock!

Miinukset: It could be cleaner No refill for shampoo and soaps for the stay more than 1 night

Plussat: staff was very friendly and helpful. room was very clean.

Plussat: This was a great deal with a great breakfast and very nice people will stay again

Miinukset: Great location

Miinukset: Everything was great

Plussat: The pillows were great. It had everything we needed. Loved the microwave and fridge.

Miinukset: Nothing

Plussat: Our room was good-sized with new wood flooring, a king bed, small desk with office chair, flat screen TV, iron, hair dryer, coffee maker, refrigerator and microwave. I liked the separate vanity area outside the bathroom. A nice, complimentary breakfast with the usual selection (pastry, eggs, pancakes, cereal, etc.) was provided. The staff person at check-in was very helpful, pointing out some of the local activities going in the weekend evening we were there.

Miinukset: The floor to the bathroom was raised above the flooring outside of it, creating a trip hazard. The flush toilet was loud, but only for a short time. The furniture in the room looked a bit dated.

Plussat: The staff was very friendly! Great place to stay!

Plussat: Friendly and helpful staff. Good breakfast variety; quality varies from day to day, but had some of the best hotel scrambled egg on one day.

Miinukset: Hot shower did not work for 2 days. Single sofa in room (no double seat couch).

Plussat: Breakfast was good

Miinukset: Had to fight the remote and tv to get them to work

Plussat: The free breakfast buffet was super. The woman in charge was on top of everything & really nice & friendly. Bacon on the buffet was a plus!

Miinukset: The hotel staff were very friendly & helpful. And the location was good. But this La Quinta really needs to be updated. The office chair had multiple rips, the headboards were quite chipped, and the back of the bathroom door was splintered badly.

Plussat: Its right in the middle of everything. The pool was clean and so was the whole hotel. The GM gave us good tips on the area and was really accommodating as we had a large party and required multiple rooms. The kitchen staff were #1.

Miinukset: Nothing, absolutely nothing!

Plussat: Very friendly staff and the hotel smelt clean.

Miinukset: The pillows were to soft and the head board needed to be replaced. Also the chair in the room needs to be replaced.

Miinukset: room smelled and little outdated.

Plussat: Friendlyness

Miinukset: No

Plussat: Everything was really nice. Checking in was quick and the clerk was very friendly. The room was clean, quiet, and felt really comfortable. The bathroom was big and clean. Breakfast was terrific! There was bacon, sausage, eggs, biscuits and gravy, and waffles. I absolutely love hotels that offer an actual breakfast. It sucks to drive somewhere to have something more than cereal. Check out was also quick and the clerk was amazing as well.

Miinukset: The bed could’ve been a little bit more comfortable and maybe a few more pillows in the king room would be nice, but overall, it was a lovely stay.

Plussat: Very clean and updated rooms!

Miinukset: None that I could think of

Plussat: The staff were great. Waffles are the best. Everything thing very clean

Miinukset: Needs new furniture. It is torn, chair is old and torn,head board torn. Bathroom needs update

Plussat: We had a 2 night reservation & checked out after the first.Selected it because of indoor pool & convenient location.Pool area looked like it should have been closed for renovation.Constant noise in room from HVAC,hallway -worst night's sleep ever.

Miinukset: Walls in pool area needed to be scraped & repainted.Open windows to outdoor smoking area made it stink with smoke.Un- supervised kid in pool cut his foot and was bleeding.Round item on room floor with "stand clear" warning was alarming.

Plussat: It is awesome to have a hotel that cares about people with pets. It is a nice hotel oh, you can't even tell that pets are staying there and somehow it just all works perfectly. Hopefully, La Quinta hotels will show up in every city.

Miinukset: Well, we wish it had a whirlpool or jacuzzi where the pool is. But the hotel itself list top notch and so are all the employees that work there.

Plussat: Location and availability to spa was great.

Miinukset: Rooms are small, bathroom very small, very little hot water.

Plussat: Location.

Miinukset: THIS HOTEL USES DECEIVING PRACTICES, THE PICTURES THEY HAVE ON THEIR ADVERTISING SITE ARE PROBABLY EITHER PHOTOSHOP OR 100 YEARS OLD, THE HOTEL IS FALLING APART, BLACK MOLD ON THE ROOMS, ROTTEN WOOD ON THE DOORS AND WINDOWS, CORRODED AIR VENTS, DIRTY ROOM

Plussat: The history! There's a hot tub outside around the pools. Everyone was friendly and helpful. The food was awesome!

Miinukset: The shower had a constant drip. The bed wasn't very comfortable. The hallways had a musty smell. But it is an older hotel.

Plussat: The history associated with the hotel. It's on the main street and plenty of shops to explore.

Miinukset: It's old but beautiful! Some updates need to take place. Which I know it takes time and money.

Plussat: The spa was excellent.

Miinukset: Dining room is lacking in service.

Miinukset: The valet stole a $100 American Express gift card from our vehicle. The hotel did NOTHING about it. It has been a month and we have still not heard a word.

Plussat: Location, nice lobby with friendly desk attendant, free evening entertainment, and nice pool area with hot tub.

Miinukset: Due to being an old, historic hotel, the bathrooms are very small and there are too few elevators and they are slow.

Plussat: location is the best and history of hotel and whole place really cool. Food at hotel excellent, all staff very nice, band in lobby rocks, nice hotel bar, just had great time, will go back!

Miinukset: Hubby likes to climate control the room and it's old place so he had issues between being hot & cold. Just used the ceiling fan, really no complaints

Plussat: The vintage charm and history of the hotel really enhanced our stay in Hot Springs.

Miinukset: We had some trouble getting our room door open but, they are 100 years old and we delt with it just fine.

Plussat: I like that it is historic. I like the lobby and the outside appearance. The location is good. Shower pressure was great.

Miinukset: The bathroom was a bit moldy. The room is lacking and could use some freshening up, maybe deep clean, paint, and new flooring. Bathroom door wouldn’t shut.

Plussat: Location

Miinukset: Bathroom door would not close, couldn’t use the shower so had to take a bath.

Plussat: Location

Miinukset: It is very run down. Beautiful architecture that hasn't been maintained.

Plussat: Breakfast was delicious. Location was great.

Miinukset: We were on the first floor and we had a hard time sleeping due to guests above us sounding like herd of elephants marching up and down all night.

Plussat: The staff was nice.

Miinukset: There was a huge black mold spot under the wall paper by the shower, wall paper was peeling off and you could see the huge spot. Room smelled really bad like mold/mildew also.

Plussat: Loved the indoor poor and hot tub, good location, staff very friendly

Plussat: The coffee and pastry was fine.

Miinukset: The carpet in the room was nasty, filthy. And, the jacuzzi had a big ring around it and it was moldy. So unsanitary!!!

Plussat: I liked the location, the area of town wasn't sketchy and in reasonable distance to the areas in Hot Springs I wanted to visit. Staff was very friendly and helpful when one of the keycards quit working.

Miinukset: Carpet could use a cleaning. My feet tracked dirt into shower walking from bed to bath. Wall paper around shower surround top was peeling and repaired with masking tape. Provided breakfast was mediocre at best the first day, didn't eat it on second day.

Plussat: Good location and was relatively quiet.

Miinukset: The room needed to be updated very few power outlets!

Plussat: The location was convenient .

Miinukset: The indoor pool was freezing so could not use it staff said the thermostat was broke . The hot tub broke too. There 4 nights and neither got fixed.

Miinukset: Toilet plugged

Plussat: Nothing.

Miinukset: The hotel is certainly not a 2.5 star property. DIRTY, I mean FILTHY- ceiling, walls, lampshades EVERYTHING.

Plussat: Good for price...comfortable bed

Miinukset: Needed some renovating

Miinukset: carpet dirty,bed look unmade AC did not work had to move to another room dining room too small

Plussat: We liked the location on the main street. The breakfast changed each day and was good.

Miinukset: There were tiny tiny ants in the bathroom only but they were crawling on the floor. Our room faced the street and only the sheer curtains closed. The drapes did not have a full rod, so we used a clip to pull them together. It was not great for privacy even though we were on second floor.

Miinukset: Very noisy all night we left at 4am because of this

Plussat: The breakfast was great

Miinukset: The USB ports in room 106 did not work

Plussat: Shower water pressure, beds were comfy, room was mostly clean

Miinukset: Top quilt and towels were stained with brown streaks

Plussat: Nothing

Miinukset: I would have preferred a better breakfast.

Plussat: The eggs at breakfast were very good. The beds were clean and comfortable.

Miinukset: The on-line pictures make you think you are getting a good value but I would have paid an extra $50 a day to have been in a better hotel. The property is not very clean overall. The bathrooms are really dated. There were ants in the room.

Plussat: Convenient location, staff were helpful and accommodating, room temp controls and refrigerator worked well

Miinukset: Maintenance- sink didnt drain, trim warped and paint peeling, dark crevices = dirt or mold??

Plussat: Priced great on booking.com ,easy check-in and helpful lady Shawn.. clean and comfy ..just what we needed on our cross country adventure

Plussat: Location by lake

Miinukset: Building C had adjoining rooms. Could hear everything from next door andwhen people walked on the floor on the second floor, you could hear every step.

Plussat: This is the best room ive stayed in while in hot springs very clean.

Miinukset: Breakfast

Plussat: location.

Miinukset: Went to the room and "key" didn't work. given another room. In the middle of the night water FLOODED in from the ceiling above. I guess they removed the people above us.

Plussat: Nothing

Miinukset: All

Miinukset: Offering shampoo/conditioner & a hair dryer.

Plussat: I liked the view, the location, the staff

Miinukset: the towels are rough

Plussat: The balcony

Miinukset: This hotel had one ice machine. Had to walk too far for ice. Each building should have its own ice machine. Too expensive not to have a complimentary breakfast, had to go get a tv remote then later needed batteried, no water in the pool

Miinukset: We stayed here a couple of years ago and it was ok, but after staying here again and seeing the improvement that is being done it was great. The staff are always friendly this will be our place to stay again.

Plussat: Location

Miinukset: No fresh coffe for each room Old hotel No breakfast for $--- a night????? Very noisy by children running through and around hotel, unattended.

Plussat: Nice friendly & pleasant

Miinukset: The beds