Sea Star Beau Rivage Hotel

Beach very shallow, was good only for those who does not know how to swim. Main entrance and outside environment were clean.

Definitely not a 5 star hotel using European standards. Staff not polite. I had an issue with the payment where the credit card transaction failed but yet got money from my card 3 times. They were not willing even to ask their bank why the transaction was debited 3 times in my card. I called my bank from their lines and cost me around 5 eur. When I was back home, I called them again to clarify this situation and they told me that they would follow up my problem. Strange – they even did ask for my name. How they would follow up this problem? Certainly this was a response just to pass the call. I called three other times but they did not connect me to the right person and I did not get any help from them to solve this issue. Only after I open a case with booking.com the issue was solved. Very bad attitude of those people! So the hotel is good unless you got into a problem. If yes – you are left alone! Beach was not a good one. Very shallow (smth like 70-80 cm at max) and was not permitted to swim in a more depth. Food should have much more variety. Room furniture needs renovation. Stains were in the doors. A simple old curtain in shower tube. Air condition too noisy. I was lucky that it was not that hot so I did not need it during the night, otherwise no sleep from the noise. Not good noise isolation from outside. They start an animation show in the morning and I could not sleep in the first morning (I came at 3 o’clock and need a quiet time in the morning)