Hyannis Plaza Hotel

None

Everything

Upon check in the staff was wearing winter coats, hats and scarves at the front desk. No welcome, no conversation. We were given the key card and told where the room was. We opened the door to the hall and the smell of smoke was unbelievable. They were supposed to be non smoking rooms. In the room the heat did not work and the phone was not plugged in. Finally called about heat and they promptly changed our room. Still smoke smell. No closets and no hook for coats handbags or any clothing. Left for the day on Saturday and came back at 5pm. Room had not been cleaned. When we got back from supper at another restaurant because even though they advertised a restaurant it was not open, we went to front desk to tell the young lady our room was not cleaned we wanted fresh towels she just got us new towels and did not even care that the room had not been cleaned. Upon checkout at6:30 am not a busy time, another young man in a winter hat and coat at the desk just took the key never asking about our stay. He could not find us in computer because they never changed the room in the computer.. I assume that is why our room was not cleaned. They did not know where we were. He didn’t,t care just said we were good to go. Will not be returning.