Ilford hotellia

Plussat: Spotlessly clean and everything worked! Lovely receptionist and the lady serving breakfast was fantastic!

Miinukset: The hotel was slightly further from the underground station than I expected, but it was easy to find!

Plussat: Staff was friendly. Breakfast delicious. Bed was comfortable. Hotel clean. I was actually pleasantly surprised how good it was for the money

Miinukset: That i only booked 1 night.

Plussat: The bed is not meant for 2 adults

Miinukset: The breakfast

Plussat: Customer service was excellent. Really helpful staff. The room was of decent size with a cupboard and chest of drawers. Plenty of storage for clothes. The mattress was bouncy and could do with it being much firmer. The bathroom was clean, yet a little small in size. It could do with shelves for toiletries.

Miinukset: Bathroom was small, shower cubicle was small. It needs some shelves for toiletries. Mattress needs to be firmer.

Plussat: Staff were very helpful and friendly.

Plussat: Continental breakfast is included in the room price, very nice.. no waiting around the toaster. Breakfast is served to you, help yourself to cereal Pastries etc. Well presented and fresh.

Miinukset: Nothing springs to mind. Single room is a little cramped, but compared to other hotels in Ilford the Rosales is definitely a cut above...very good value for money.

Plussat: I.liked that the deposit could be handled in cash where by it was returned the next day , a logistical delight in comparison to others which say they will return it in 7 days but with weekends work out most of 2 weeks

Miinukset: It was fine. It wasn't great luxury but that wasn't expected.

Plussat: The bed was very comfortable and nice size room for me and my partner

Miinukset: The shower blocked up

Plussat: Convenience of travelling every day to London Central. Plenty Halal food choice in the area.

Miinukset: none

Plussat: Everything

Plussat: I loved the sausages.the coffee and breakfast nice.the room keeping was excellent always left tidy and brand new

Miinukset: The pillows were too thick had to sleep with none to avoid a strained neck. The height of the shower isn't adjustable

Plussat: Me and my friends all reserved rooms at the hotel, me and my partner checked in, in the morning and was given our key to check in later that night. Upon arrival that night, our friends had come along with us as they had reserved rooms which the money was taken for but was told they couldn’t have the rooms

Miinukset: Poor customer service

Plussat: Very good size room and view

Miinukset: Clearer times for breakfast

Plussat: Comfortable, clean, nice staff, good breakfast. Not far from Newbury Park tube and the wonderful Le Mirage restaurant.

Miinukset: Some noise from a function downstairs (it was a Friday night), but didn't keep us awake much.

Plussat: Nice new looking, modern hotel. Easy to find

Miinukset: Have to pay for parking

Plussat: The staff were amazing and couldn’t to enough for me. They really look after me.

Plussat: Friendly staff, very helpfull

Miinukset: A stand for suitcases would have been nice, but we managed anyway

Plussat: The rooms were comfortable and relatively spacious. The staff was accommodating.

Miinukset: The choice of breakfast items was too limited, especially for a long stay like ours.

Plussat: Staff were friendly & efficient. Parking was easy - no pesk underground car park.

Plussat: They had pretty much thought of everything. Even a pint of milk in your fridge for the tea and coffee rather than UHT which I really appreciated. They were also very accommodating letting me store my bike in the outbuilding and unlocking it at 4.30 a.m. when I had to leave for an event.

Plussat: NIce and comfortable and easy to locate.

Miinukset: All was fine for the price

Plussat: It was near the station, very clean. I have seen only one staff member and he was very friendly.

Miinukset: Stairs are little tight. No lift. No safe to keep you stuff somewhere. Towels were washed but have had their life.

Plussat: Very handy location, extremely helpful Staff and nice clean room

Miinukset: The stairs were a little difficult for my wife due to her mobility issues

Miinukset: room without openable windows, was too hot inside and no chance get temperature down very disappointed

Miinukset: Visitors are not allowed...really It’s a hotel room we are paying to stay why can’t visitors visit in the room That’s B/S

Plussat: Super service

Plussat: Great staff, beer, juice, cereal, milk included . Nice quite clean place highly recommended. And price is good!

Plussat: Quite close to Ilford centre. Great breakfast. Good price Friendly staff Can access room all day. Nice size garden. Would recommend.

Miinukset: 1 Bathroom/ toilet too small Milk for coffee in room not fresh-why not keep milk portions in the room fridges? Over booked parking spaces Too noisy opening room doors-Yale type locks would be better.

Plussat: Good stuff, Good breakfast

Miinukset: Internet connection, shower water pressure

Plussat: Breakfast was good , location was okay.

Miinukset: A lonely fly in the room.

Plussat: Clean and spacious room. Decent breakfast. Helpful staff. TV worked. Parking available. Central location. Value for money.

Miinukset: Shower base filled up with water. Hotel was actually the hotel next door, which was bigger, but would have liked to know in advance. One milk sachet out of date.

Plussat: The worker are friendly

Miinukset: Let all the room have toilet

Plussat: The gentleman in the reception was very nice but I got bitten by bedbugs and the whole place is in need of refurbishment

Plussat: Great value, just 50m to the tube station. Safe area, friendly staff. All was good.

Miinukset: Can't think of anything

Plussat: Nice location. I got a good room as exchange for a room we didn’t like. We are regular guest there.

Miinukset: Certain rooms need refurbishing

Plussat: Over all it was good and satisfactory.

Miinukset: You should provide the facility to use the kitchen as well, for washing kids milk bottles etc.

Plussat: Convenient lication

Miinukset: No air-conditioning. Noisy.

Plussat: Very friendly staff,clean and comfortable.

Miinukset: Very small room. No ventilation ,too hot even with windows open was abit of a downer.

Plussat: Location

Miinukset: Rooms are very small, bathroom small, it extremely hot, no AC

Plussat: Food was reasonable price. Bedroom is good for single. Room was very small and tight. 2 girls travelling and requested to 2 single bed but they wouldn’t change for us and they will charge £20 more. 1 double bed in the room and was so tight to get around.

Miinukset: Location was too far from the city Train was expensive lower price was not worth it. At the we paid more. 1 double bed in the room and small hard to move around with two girls with luggage. Requested to change to 2 single bed but no, will charge you £20. They were not flexible staff.

Plussat: The staff was friendly, very helpful, and we enjoyed them very much. The rooms were well stocked, and had all the necessities.

Miinukset: The location. This felt like we had landed in a very seedy part of London, which wasn't reflected in the online ad. We had to walk about 6 blocks from parking to hotel, and the area felt unsafe at night, with men in the streets urinating. Not a place I will return to. The bed was small and VERY hard. Probably one of the most uncomfortable stays I've ever had at a Best Western.

Plussat: The staff is very accommodating and will give good advises on where to. The room is clean tho i dont like carpet. The bed was very comfortable

Miinukset: Very small room. You have no place to open baggage.

Plussat: location is only a few mins walk to the nearest train station. place was clean and comfortable. Breakfast was ok. I would stay here again.

Miinukset: room were smaller than I expected but it was comfortable.

Plussat: Staff are very friendly and nice.

Miinukset: There's no hotel parking on site.

Plussat: + Breakfast was prepared and served on demand, not just buffet!!! + Patient staff with difficult clients we saw there.

Miinukset: - The rooms could be a bit larger. - A bit far from centre.

Plussat: Breakfast was good and location was good. Although there was no hotel parking they did give an alternative parking spot which was free.

Miinukset: In regards to the room itself it was too hot for 4 people. Although we had 2 fans it was not enough. The bathroom was also hot and it didn’t help that the shower was blocked. we would have to wait quite a bit before the next person could shower.

Miinukset: No others issues except:- Does not let you know if your room is in the best western on main road or Argyle Road I was under the impression from booking.com that I was at the site with parking, which I would have preferred the choice as had to walk quite distance to where was staying as no parking which is inconvenience when have work equipment to carry.

Plussat: Yleisilme ja huoneet hyvin puhtaat, ilmastointi toimi joten kuten. Henkilökunta ystävällistä.

Miinukset: Hintaansa nähden huone oli todella pieni ja ahdas. Käytävät todella kapeat.

Plussat: Staff is so friendly and breakfast is perfect

Miinukset: May get disturb if someone (in next room) open or closes the door.

Plussat: Friendly staff , nice rooms

Miinukset: Early morning noise in car park

Plussat: Night manager was 1st class, I didnt arrive till midnight but wasnt a issue

Miinukset: Nothing

Plussat: Nice quiet room, enormous bed, efficient air-con, toiletries. Very courteous staff. This hotel exceeded my expectations and was perfectly located for our one night stay.

Miinukset: The hotel met our needs in every respect.

Plussat: Staff was very helpful

Miinukset: Nothing to mention

Plussat: Fabulous find. The staff were extremely friendly and couldn't do enough to help. Breakfast at the weekend 8 until 10 with plenty of choice however no brown sauce! Did the 'four in a bed' test....no dust to be found. Central to shopping, train station and very secure parking however if booking this make sure you get the postcode as different to the hotel. Plenty of choice of places to eat and for those that don't want to pay those City prices, weatherspoons is within walking distance.

Miinukset: The heat in the bedroom. Air con wasn't working.

Plussat: The positive note above this.

Miinukset: Where shall I start?... Bedroom- I hit my head numerous of times on the wall regardless of the sign as a 6ft male it hurt. The bed was not comfortable and was very small as I said I am a 6ft male. Bathroom- it took over 5mins for the hot water in the badly maintained bathtub which had numerous holes. Location- On a crusty high street with the only decent thing is the street hooligans bothering you constantly. I was quite parched and I enquired for some water to quench my thirst and I was denied such and informed that I should have to wait until breakfast in the morning which I did not do. On a positive note, my car was parked for me.

Miinukset: The room was dusty, the towels were poor quality with fluff coming off, the towels were not big enough. The shower wasn’t of acceptable standard. As the water wasn’t coming out properly. The tv wasn’t working properly and not even tuned. Had to call reception to sort that but still wasn’t sorted after they tried. The bedside tables were not clean. The bed wasn’t comfortable and kept making me sneeze because of all the dust. Breakfast wasn’t good at all as the food was barely warm and most of the food had run out even though I had got there in good time and the juice machine was out of order. The front reception doors were in such a bad state, it was like they were going to fall off, and there was a lot of dust in the corridors.

Plussat: Room too hot and v noisy overlooking the high street.

Plussat: Hotellin sijainti oli hyvä ja sieltä pääsi helposti lontoon keskustaan junan ja metron kyydissä. Hotelli oli siisti ja rauhallinen.

Miinukset: Aamupala oli ok, kevyempiä vaihtoehtoja olisi saanut olla enemmän.

Plussat: Very central and near all the shop etc very clean hotel and service is very good

Plussat: Good location

Miinukset: No Bar, or restaurant, very hot room and noisy.

Plussat: The guy Dennis on reception was the only good thing about this place. I wouldn't stay here again of they gave me a month for free

Miinukset: When I was checking in the woman Sara on the desk was so unhelpful and rude, she made me fill like an illegal immigrant in my own country. When I had booked with booking.com I had stated that I would pay cash at the front desk, I had only arrived and I was having problems parking, even though I requested in advance, as I was disabled that I couldn't walk far, Sarah was completely useless in my opinion, and told me that i could park on the street opposite and move my car by 8am, over and over I told her I couldn't walk in the mornings, but she didn't care in the slightest, lucky Dennis stepped in and took my keys to park my car when a space came available. She couldn't understand a word I was saying, her English in my opinion was very poor! and kept telling me she couldn't accept my cash even though it was British sterling (it stated nowhere on booking.com that Irish sterling notes could not be accepted?!! Very strange in my opinion as everywhere else I went they were accepted no problem!! The Queen's head being on all the notes!! It's actually laughable as Northern Ireland is part of the UK!!). There was a gentleman at the front desk who said "he worked at a bank and it was illegal for her not to accept my money as it's legal tender". She made me stand at reception for nearly 30 minutes after I'd driven for 9 hours, she could even see I was struggling to stand as I've two hip replacements and a knee replacement, She told me I had to come back first thing in the morning with British notes and I explained that mornings weren't good for me as I'm sore and that could I come later in the day.  She kept saying "there's a bank round the corner", I explained I'd plans with my son for his 13th birthday the next day but she kept on and on like I was going to run away, I asked her would she please let me speak to the manager, but she refused and gave me an email address to complain!!.

Miinukset: Beds was very hard and uncomfortable, was given a parking space only to return an hour later to someone else parking in that space and then having to wait over an hour for the hotel to sort something out. Breakfast was terrible eggs uncooked, ants in sugar bowl and on table

Plussat: Breakfast was reasonable. But the meal-room was too small for the number of guests, so it involved waiting for a free table on occasion. It was cramped and crowed, which make it somewhat uncomfortable.

Miinukset: The rooms were cramped and hot. The bathroom was cramped. The building was old (not in a nice way) and it was clear that it had not designed as a hotel, but simply converted into one.

Plussat: The location for me was suitable for my trip to London. Close to the local shops and amenities. The staff were helpful, friendly and the booking in process easy. I had to check out at 5am this was not an issue and they even supplied me with a breakfast bag to take away as I was leaving before the dining room opened. I would definitely recommend this hotel and will stay there again on my next trip to the city

Miinukset: There wasn't anything really not to like. Perhaps an evening meal in the hotel but there are plenty of restaurants in the local area, so not really a big issue

Plussat: Good location

Miinukset: Nothing

Plussat: Location ideal for trains.

Miinukset: Bed not made up properly. No food or drink available apart from breakfast. Room warm with only a fan provided to offer any relief. This is a B&B not a hotel!

Plussat: Viihtyisä hotelli, tilava huone, ystävällinen henkilökunta, hyvä aamiainen. Pieniä ongelmia lukkojen toiminnassa, mutta henkilökunta reagoi niihin välittömästi. Meidän huoneemme oli myös hiljainen ja tuulettui hyvin. Oli lisäksi mielenkiintoista nähdä Lontoosta muutakin, kuin keskusta.

Plussat: Aamupala, rauhallinen.

Miinukset: Huone ahdas kolmelle, ulkovaatteille seinäkoukkuja, yksivaatekaappi kolmelle, vessassa asioiminen ei ole kovin yksityinen meno koska kaikki kuuluu loistavasti huoneeseen.

Plussat: breakfast

Miinukset: No Ac room stuffy . No bottled water. Quality of the toilet paper could be better!

Plussat: Very clean hotel, friendly staff, excellent breakfast, location outstanding.

Miinukset: Mattress in our room was really worn out and needs replacing or requires a mattress topper.

Plussat: Close to Ilford underground. Friendly and helpful staff. Nice shower room. Good breakfast buffet.

Miinukset: Doors often slammed closed and very loud. Couldn't sleep during the night due to this. Perhaps some door buffer strip to cushion the doors would be helpful. Drilling outside, which sounded like work was being done to one of the rooms. Hair dryer wasn't working in the room, however this was resolved by using one in an unoccupied room.

Plussat: Great location

Miinukset: Nothing

Plussat: The hotel is located very close to a train station and many restaurants, cafes and a supermarket.

Miinukset: Unfortunately when we stayed London had record High temperatures so our room was quite warm but with the window open and fan on it was easily bearable, the value for money easily covered this.

Plussat: The room was comfortable and the bathroom was clean. Breakfast was tasty and the staff was very helpful. Great location for the transport, as the hotel is very close to train station and the bus stop. For the amount of money I paid, was worth.

Miinukset: Requested an iron (for clothes) and changed it two times. One was faulty and the other had uncovered wires, and then decided not to use anything. However, I must say that when I requested the services, the staff was very nice and helpful. Breakfast room is way too small for the amount of visitors.

Plussat: Staff appeared friendly.

Miinukset: Room smelt of raw sewage, that was once we could get in as the key card wouldn’t work and their machine wasn’t working. There were two pillows that were paper thin and they said they didn’t have any others. Sheet didn’t fit the bed properly and the linen smelt musty. Room was very noisy and people on the street shouting until 4am. Not a great experience and I wouldn’t use this facility again.

Plussat: Very helpful and accommodating staff.

Miinukset: Air con would be nice.

Miinukset: Noise level was awful. Other guests didn’t respect the closing of doors or talking around the hotel at a late hour. The noise level from outside the property was awful too. Allowing cars to park right outside and sit and chat for hours is unacceptable.

Plussat: Staff very helpful

Miinukset: Room had very little windows as very warm and no air

Plussat: Hyvin tuli nukuttua, sivukadulla hotelli. Aamiainen kohtalaisen hyvä. Henkilökunta ystävällistä

Miinukset: Huoneen lattia olisi voinut olla siistimpi, irtoroskia sängyn alla reilusti. Siitä miinusta.

Plussat: Nothing to be honest

Miinukset: Promises a lot does nothing

Plussat: Was in London for the Prudential Ride London event. Hotel was located a few miles from the start line. Staff were very helpful and was able to keep my bike in my room with no problems. Located very close to town, and to train station. Single room was spacious. Great value for money stay, especially for London area.

Miinukset: Arrived at 1530 but no parking spaces available. Not the hotels fault though, and able to park on single yellow lines after 6.30pm

Miinukset: Heatwave and no aircon. Not even any fans ... but aircon on in reception!!! No sleep...

Plussat: Juna-aseman läheisyys. Hotelli siisti. Mukava henkilökunta.

Plussat: Very clean staff was very good

Miinukset: It was very hot no fans or air-condition I was unable to sleep due to heat

Plussat: Very good location with on site parking

Miinukset: Nothing

Plussat: Value you for money in London. Decent bathroom, breakfast was good, area fairly quiet. Mattress had had it really is my only complaint, but would stay again for sure.

Miinukset: Mattress and parking, but knew about the parking from the ad so can’t really moan about it. Just annoying to find a spot.

Plussat: First night was not good but next day they gave me a double bed which was more comfortable...The rooms where a little hot but for the price it was reasonable....Staff where pleasant..

Miinukset: Small ensuite washrooms....Not enough cooling...Rooms are a little compact...

Plussat: Buffet Breakfast -Hot, well cooked. Very clean comfortable dining area

Miinukset: Same as always, shower not as powerful as we would have liked. Bathroom was spotless.

Plussat: Nothing really.

Miinukset: The room was hot and stuffy, it was dirty and there were bugs everywhere it was disgusting, guests should not be allowed in until the rooms were clean, the beds were uncomfortable and the curtains were flithy.

Plussat: Good customer service at the reception.

Miinukset: The room was too small and the bed was horrible.It took ages for hot water to come out of the shower.

Plussat: good location good breakfast

Miinukset: the other guests in and around were noisy and very inconsiderate to other guests...we didn't get much sleep plus it was an extremely hot night and we were unable to open one window properly and there was no fan

Plussat: Stay

Miinukset: Nothing

Plussat: It was an okay place to stay, the man at reception was helpful and the room served its purpose which was literally a roof over our heads for a couple nights. Having a TV was nice.

Miinukset: Hygiene weren’t at its best, the room was very dusty and the last guest had opened a broken window so we couldn’t close it and as our room was on a ledge it was easy accessible from the outside so we didn’t feel secure. We was offered a different room when the issue was raised but it wasn’t worth the hassle. Personally wouldn’t stay here again.

Plussat: Great value for money friendly staff

Miinukset: Only one pillow each but im sure if we had gone to reception they would have sorted it for us

Plussat: They didnt mind me keeping a bike in the room. To be honest, if it had dripped oil and mud anywhere, it wouldn't have made it any worse...

Miinukset: Any of it, hotel generally dank and in poor repair, room was very work, toilet dripped, very low standard, rooms was incredibly hot and so noisy outside that you couldn't open the windows. All furniture was chipped and old. Walls were paper thin and EVERYTHING could be heard from the room next door. Glad my stay was only around 6 hours...

Plussat: Location n parking

Miinukset: Double room under roof so the sealing was tilted. Kept bumping into walls n hurting myself

Plussat: Close to amenities, public transport, restaurants and shops

Miinukset: No toiletries, really small bathroom, toilet was uncovered

Plussat: Location.

Miinukset: Staff Behaviour.

Plussat: Nothing

Miinukset: Rooms were smelling cigarette smoke although they say it’s non smoking hotel.

Plussat: Worth the price. Location was close to the station. Public transport to central London is easily available. Also quite a few options for food.

Miinukset: Staff could be more polite and cooperative. We stayed there for couple of nights. On second day, in breakfast area, my wife requested to heat small portion of milk for child and to hold clearing the breakfast buffet. While we understand and respect the decision that staff takes as per their rules, a kind response to deny the same would have been appreciated instead of the way it was conveyed. Thanks to the receptionist for acknowledging the concern when we mentioned about the incident at check out. Another suggestion would be to make Fans available on request, though with some extra charge. We were at the hotel during summer and felt it would have been nice if fan request was fulfilled

Plussat: Nothing

Miinukset: Noise from street and inside

Plussat: The ceiling was leaking and offensive smell

Plussat: No complaints. Full English breakfast and cereals. Toast + toppings. Nice coffee. Very clean breakfast room.

Plussat: Good breakfast continental

Miinukset: No yoghurt

Plussat: Great cheap room. Just what was needed

Miinukset: Nothing

Plussat: Great breakfast, plenty of choice.

Plussat: The shower

Miinukset: The carpet was old als had burn mark on wardrobe doors full of finger prints only served coffee for breakfast no tea

Plussat: Lady on reception was very helpful, good breakfast and friendly staff, great location for all London attractions.

Miinukset: The garden area, with a bit of T.L.C. Could be a nice place to sit out.

Plussat: Location is good. Breakfast was great too.

Miinukset: We have stayed on the ground floor. It was really hot in the room and there were no fan at all so we had to leave window open day time but night time we couldn't do that as there was a someone constantly stocking us near window. Not the best feeling in the world when you know that someone is outside your window even if the curtains were closed.

Plussat: The location is brilliant. Easy to access London by train. The rooms are small but nicely decorated clean and comfortable.

Miinukset: Was hot weather so the room was very warm

Plussat: The comfort

Miinukset: The booking process

Plussat: The Lady receptionist was so helpful provided a fan in on of my parents room. And also helped by keeping my bag after end of the checkout till evening.

Miinukset: The room that I had for me , my wife and kids was good size but no fan and when I asked the The receptionist (the Lady left for the day who provided one in my parents room) was reluctant to help. And that guy was smoking whole night just beneath my room as I had to open windows smoke used to come in my room which was informed there . Also there was a cockroach in my room which was a Bit scary to My kids

Plussat: No comments, noise

Miinukset: Nothing

Plussat: they need more space and more time tables and chairs

Miinukset: The kettle didn't work, the bathroom was filthy not cleaned properly. There was hair remaining on the floor from previous people that was in the room. Dust collection in the bathroom, pillows very poor quality so very flat. Needed more than 1 as they were very thin

Plussat: Staff at the reception were polite and helpful.

Miinukset: Prices could have been cheaper for this room. TV in room didn’t work. Nothing else that I didn’t like.

Plussat: I didn’t like the day shift staff was rude and bad attitude very very disrespectful lady

Miinukset: Way of speak back to me was just rude

Plussat: N/A

Miinukset: Staff named Lori was extremely rude. I will never come back. I asked to speak to the manager and she totally ignored me while talking to her. Wouldn’t recommend it to anyone I know.

Plussat: The facilities and the room

Miinukset: Staff dont have good attitude. Reception staff.

Plussat: The location

Miinukset: The receptionist was very rude

Plussat: Breakfasts were alright (musli, eggs, beans, toasts, ...).

Miinukset: The drain in our bathroom was clogged a bit and even though we asked for a repair nothing happened. The shared bathroom is really small considering that it is shared with all rooms on the floor.

Plussat: I’am glad that the hotel has gone a notch up higher in their standard which was still ok initially. This has further consolidate my belief of always using this hotel whenever in London.

Plussat: GOOD LOCATION WITH EASY PARKING ON SITE, VERY HELPFUL CHECK IN STAFF. NICE BUFFET STYLE BREAKFAST. GOOD SIZE ROOM.

Miinukset: pity the bar was closed for maintenance.

Plussat: It's a bargain and comfortable. The staff are really friendly and run a 24 hour reception.. it was perfect for somewhere cheap to stay near Stratford. The hotel also had a room to out bikes in and let my friend and i put our bikes in our room - really kind of them.

Miinukset: The hotel Is fine for a basic hotel, but basically could do with a lick of paint!

Plussat: Just average, good bacon but tinned peeled cooking tomatoes (horrible, never had these served for breakfast at any hotel before)!! Why couldn't they use fresh baked tomatoes????????

Miinukset: No clothes hooks in bathroom, no glass, only one piece of soap in bathroom but no shampoo, no bathroom matt (was told by reception to use one of the towels on floor instead!!), Double socket for kettle/hairdryer only one part of the socket would work so had to unplug one to use either kettle or hair dryer!!, room too hot, almost like a conservatory with direct sun on its side, no fan available at reception, got an impression that is generally a very poorly managed establishment!! Not value for money, an absolute rip off!!

Miinukset: No air con, light was coming in through the door, so my room felt like Blackpool illuminations. The room was a state. The wallpaper was marked everywhere, every floorboard creaked, the wardrobe was battered

Plussat: Nothing

Miinukset: This was the worst experience Of staying for me so far. We have been given a room in another property which was at the corner of the street. It was humid weather and had to open the windows. We could not sleep all nights night due to noise of traffic outside. Bath room was smelly and floor was dirty. Breakfast was very average as well.

Plussat: Was a good price

Miinukset: Shower was very poor Nontv remote

Plussat: Absolutely nothing

Miinukset: I wouldnt stay in this 'hotel' again if it was the last place available - it was filthy dirty, several health and safety issues also. The first room we were given had a broken bed in it. My husband asked for a different room and the 2nd room wasnt much better - pluh socket hanging off the wall, electric wiring taped together and a broken lamp! The advertised comfy bar was closed for refurbishment although nothing was being done in there. The rooms we were first shown and the room we ended up with and also my son's room who we were travelling with were not even in the hotel but in a very bad excuse for a hotel in a different road 5 mins-walk away. We were put in this house with a male group who were there for a night out and we had our 4 year old granddaughter with us which I think was massively inappropriate. If we had time we would have refused the rooms and demanded a refund and gone elsewhere but my son was taking part in the 100mile Ride London bike ride and he had to rush to register etc. Not a great place to try and sleep the night before such an event. I am also complaining to the hotel - if you can call ur a hotel- more like a hostel really.

Plussat: No

Miinukset: Nothing

Plussat: Clean tidy fairly quiet reception goox

Miinukset: Nothing

Miinukset: This hotel charge from my card two way

Miinukset: The fact is the showers don't work after a hot day not good to have no shower found staff were very rude and they charged me twice for my stay still waiting for my refund witch is only £40 but feel sorry for the guy they charged twice in front of me they charged twice figure off £205 when I asked for a refund of my payment they said booking .coms fault and became very aggressive

Plussat: The staff are very welcoming when you arrive they go above and beyond to answer any questions you may have the breakfast in the morning is cooked by a very lovely lady and tastes very nice , they offer you many things including juice and tea or coffee every thing is set up very clear The bedrooms the internet works very well Good size tv and beds are comfortable and they provide you with fans

Plussat: Nothing not even a kettle or any thing in the room

Miinukset: Place is DISGUSTING everywhere its old dirty and broken shocking really

Miinukset: Charged twice and still haven't been paid back yet very unhappy

Plussat: Free carpark

Miinukset: Rundown

Plussat: Very bad experience ever,Nothing, just regret,

Miinukset: No provision of extra mattress, poor attitude of staff, dirty towels, dirty washroom, I wouldn't recommend for anyone

Plussat: The staff were great, very kind & helpful.

Miinukset: The radiator had leaked through carpet during night but was seen too as soon as reported.

Plussat: Location was fine. breakfast average. Staff very nice and helpful.

Miinukset: Needs decorating. Duvet very poor. Staff had difficulty fixing tv.

Plussat: The location and price was reasonable

Miinukset: Very dirty bathrooms and broken beds

Miinukset: Filthy

Miinukset: The bathroom. Was bad really bad

Plussat: Call shana the not i like because the reception was very rude wouldn't go again again today spice

Miinukset: Never stayed in star very rude made me walk to hotel i will road sent me the wrong way took me an hour to find the hotel don't bother going

Miinukset: I arrived at the hotel to be told that there was a problem with the room and that I was being moved to the Mayland Hotel but not before taking £50 security deposit on top of the £31 for the original room which I was informed would be deposited back into my account in 14 days. As yet, no deposit!

Plussat: Location, clean and tidy, staff and services.

Plussat: Location.

Miinukset: Got to the hotel and was sent to a different one. The other hotel toilet was not clean and disgusting to take a shower. Was not told the time for check out and on the day that I was leaving they called me saying that I needed to leave now. Did not enjoy my stay here would not recommend it. Next time I’ll make sure to find a different and better place to stay.

Plussat: Rooms were warm

Miinukset: Poor quality of toilet tissues which made them run out quickly. No kettle to boil water for tea. No cup or glass to use to drink water. Shower room drainage blocked. Kitchen there is a leak somewhere wateron the floor all the time. Microwave burnt out - an electricity hazard. I movef in into a dirty room only the bed was made but the carpet was not hoovered and there was still food in the fridge of the previous occupant. Please put some toilet rolls a kettle a cup a water glass a spoon tea bags coffee and milk in guest rooms

Plussat: It’s trouble!

Miinukset: All things were so orrible

Plussat: If we had a child, this would be a great little budget hotel. Hotel had tons of child safety measures, a crib and tons of strollers, which would be quite nice if we had a baby. Bed was quite comfy and location was right next to the train. Employees were decent. I loved that the room had a mini fridge and microwave! Overall acceptable and what was expected for the price.

Miinukset: There was no wifi which sucked. The bathrooms were pretty dirty and not stocked with toilet paper. The lights were weird in the handicap bathroom and the main shower was just a storage room turned into a shower... It was quite weird. I didn't really like how they had rules of no drinking or swearing in the hotel, and it was weird that we had to return the room key everytime we left the hotel. Weird rules.

Plussat: That after all the struggling that we had during the night and because of the unexpected relocation we got at least free breakfast next morning ...

Miinukset: That the receptionist announced during the process of check-in around midnight, when we were really tired, that he cannot accomodate us because there is some PROBLEM with the room and wanted to send us to another hotel :(

Plussat: Quick easy check in.

Miinukset: Rude front of house staff. Bad smell. Deposit.

Plussat: Location Staff helpful

Miinukset: Room Facilities