Euro Stars Hotel Old City

We have been to this hotel about 4 or 5 times, so we knew what the layout and condition of the hotel was like. The location is perfect as it is walking distance to all the things we wanted to see and visit or close by the tram to connect to other places in the city. The checkin desk personell were kind and professional. As well as the porter who helped us with our luggage to our room. I love the heavy rain shower head. Every time I use it, I feel like reenergised. Beds are comfortable, room was big enough but not too small (25 sqm) for 6 days stay. I liked that our room was made up daily and room maids were kind too. Great selection of oriental and intercontinental food in Buffet Breakfast. I liked the private airport transfer option which always goes smoothly.

Our Toilet flush plate was hanging off the wall (Room 206). I alerted the reception about it to fix it, but after returning back that day (2nd day), it was still the same and was like that until we left on the 7th day. Come on, it just needed some silicone glue to mount it for a few lira from the hardware store. I was nearly going to fix it myself, but then I thought no, this is the hotels responsibility to have a working flush plate. The handheld shower unit was leaking when using the rain shower, it felt like it was falling apart. Furniture/carpet had signs of prolonged use and gave a dilapidated look in the room. Otherwise, the room was OK. Why is there a wooden tip box in the breakfast room entrance and who are the tips for? They are not waited tables; I collect my own plate and take the food I want, sometimes Mr. ESEF offers to get me some things or asks me if I want something sweet. However, it is still generally self-service, so why the tip box? Breakfast Service is exaggerated with loud kindness, fake smiles and sometimes chased when leaving for tips. Guests just want to grab their food, sit and eat/drink in peace without the drama. Breakfast room manager Mr. ESEF has communication disputes with other breakfast room staff and tip sharing/complaints on full display in front of guests, totally unacceptable. I've eaten outside of this hotel because of the discomfort eating breakfast in your hotel, but my wife insists on eating there. I've been patient, but this was the last time, I believe. Sadly! Unless you can do something about the situation with your breakfast room manager. I am not the only one to complain, having also read other reviews about the situation and feelings of other guests who stayed. The breakfast drink machine juices are undrinkable, it tastes really awful, chemical.