Krystal Ixtapa

The bell boy was the only friendly staff member.

Our bedroom was not available when we arrived even though he reserved months ago. We had to wait forever. No staff member was friendly other than the bell boy. Pool security was super rude. The bedroom mirror was stained the bathroom has a foul smell. The ac was the only good thing. The tv had few channels and the remote control did not work. No parking space either

The location only.

Booked months ago for a two week stay based on reviews. Checked in, room was awful, patio door did not lock, called the desk, they sent someone up, he screwed the door shut so it would not open now, asked if he could leave the screwdriver so we could open it if we wanted air, he said no. Packed up, went to desk and asked to be moved, they put us in another room with one small bed, it smelled musty, the toilet did not flush properly. Tired after travelling all day, gave up and went to bed. Packed up in the morning and asked to check out early, they said they could give us a better room, too little, too late. Gave us a refund for 13 nights and we left, will not ever go back to any Krystal Resort. Credit card company called me, my card was compromised do they cancelled it, several attempts had been made using my card in Mexico. The Krystal was the only place I had used my card.