Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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7,6
Staff at Thrifty in ZIH were great
Plussat: Easy pick up and drop off with NO hassle or pressure to take ALL the insurances. Just took what we needed. They spoke english and were very pleasant to deal with both at pick up and drop off.
Miinukset: We booked budget vehicle so that is what we got. Overall the rental with taxes and insurance was a bit on the high side ($350) for one week given the economy vehicle but that is how it goes if you want a car over Xmas/New Years. The rental itself was $5.99 per day roughly, the rest was fees and taxes. The Chevy Aveo is not a powerhouse. Trunk came open spontaneously a few times and the USB/Bluetooth on stereo did not work.
arvostelut:
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2,0
Miinukset: I did not get the car because when I went to pick it up they wanted to charge too much. The price I got from your site was something around 40 USD, and they wanted me to pay 220. That is not accepting the collision insurance that my credit card covers for. It was insane. Ended up paying taxi.
arvostelut:
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8,4
Miinukset: They don't tell you the insurance cost 5 times the rental fee. In other words, I was quoted an online rental fee of around $106. Then I was told at point of purchase, the counter that the insurance on top of that would be an additional $400.
arvostelut:
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2,0
Horrible Experience
Miinukset: The car was dirty with multiple areas damaged at pickup. They marked all the damaged areas and told us we wouldn't be responsible for any of it. Since we rented in Mexico we bought all the extra insurance offered. When we returned the car they blamed us for some of the preexisting damage and told us the insurance didn't cover it. We have rented in Mexico many times before, never from Thrifty, and have never had issues. The cars were clean and damage free. The rental and insurance cost more than what was quoted at time if rental, but unfortunately when you are in Mexico you have no recourse to dispute.
arvostelut:
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2,0
Horrible
Miinukset: They didn't have a car for us until 4 days later. They give the cars out to other people who paid more than you. Also they over book cars and 1 give to people at their own convenient. Also the price for the insurance is outrageous. $24 for liability and $36 for full coverage, per day. They leave you with no choice. Since I had no car, I had to pay $65 a day for car for a last minute rental with ALAMO, because they did have one. My brother also ended up with out a car too, but luckily we had ALAMO to save us. Those $7 per day rentals are only a catch and can work against you as well. No be fooled. I also called customer service and they said they couldn't do anything. HORRIBLE!
arvostelut:
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2,0
Rip off in Ixtapa
Plussat: Nothing
Miinukset: 1) Car was not ready for my pickup. They did have my reservation and knew I was coming, but they did not hold the reservation. They said they had no cars and no means to get a car from their competitors. They could have called me, or texted me, or e-mailed me that they would not hold my reservation - but they waited for me to show up to tell me, what is the reservation for then? 2) They offered to send my car to the hotel when they had one, probably after 5pm (I had landed at 12:30pm). And that they would re-fund my cab to the hotel. I told them that I wanted to have my car to stop by Zihuatanejo to have lunch. They would not re-fund me for the other cab even if it was their mistake to not hold the reservation. 3) I finally agreed to at least get the car late that day at my hotel to stop wasting time at the counter. Mr. Elver Garcia Salamanca (Operations Manager) then informed me that I had to pay a mandatory liability insurance not included in the Kayak advertised fare. I mentioned that my Visa Patinum card will provide all insurance and he said that many customers ask that, but that it is mandatory to buy a 25 USD per day insurance with them, no other option. This is drastically more expensive than the fare I had agreed to pay. 4) Ixtapa has very good taxi cab prices, 3-4 dollars from Las Brisas to downtown Ixtapa each way and 6-7 USD to Zihuatanejo. Cab is about 30 USD from the airport and less than 20 USD back. So overall my advise is that Thrifty improves their service and insurance adjustment or just go around in cabs. Better value.
arvostelut:
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2,0
Bait and switch
Miinukset: Had good rate quote with email confirmation when I arrived. At countering was informed the rate quoted I email was partial and the actual cost was several times that amount. I declined and got a ca it was cheaper anyway. Would not use Thrifty again.
arvostelut:
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7,6
Staff at Thrifty in ZIH were great
Plussat: Easy pick up and drop off with NO hassle or pressure to take ALL the insurances. Just took what we needed. They spoke english and were very pleasant to deal with both at pick up and drop off.
Miinukset: We booked budget vehicle so that is what we got. Overall the rental with taxes and insurance was a bit on the high side ($350) for one week given the economy vehicle but that is how it goes if you want a car over Xmas/New Years. The rental itself was $5.99 per day roughly, the rest was fees and taxes. The Chevy Aveo is not a powerhouse. Trunk came open spontaneously a few times and the USB/Bluetooth on stereo did not work.
arvostelut:
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8,4
Miinukset: They don't tell you the insurance cost 5 times the rental fee. In other words, I was quoted an online rental fee of around $106. Then I was told at point of purchase, the counter that the insurance on top of that would be an additional $400.
arvostelut:
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2,0
Miinukset: I did not get the car because when I went to pick it up they wanted to charge too much. The price I got from your site was something around 40 USD, and they wanted me to pay 220. That is not accepting the collision insurance that my credit card covers for. It was insane. Ended up paying taxi.
arvostelut:
-
2,0
Horrible Experience
Miinukset: The car was dirty with multiple areas damaged at pickup. They marked all the damaged areas and told us we wouldn't be responsible for any of it. Since we rented in Mexico we bought all the extra insurance offered. When we returned the car they blamed us for some of the preexisting damage and told us the insurance didn't cover it. We have rented in Mexico many times before, never from Thrifty, and have never had issues. The cars were clean and damage free. The rental and insurance cost more than what was quoted at time if rental, but unfortunately when you are in Mexico you have no recourse to dispute.
arvostelut:
-
2,0
Horrible
Miinukset: They didn't have a car for us until 4 days later. They give the cars out to other people who paid more than you. Also they over book cars and 1 give to people at their own convenient. Also the price for the insurance is outrageous. $24 for liability and $36 for full coverage, per day. They leave you with no choice. Since I had no car, I had to pay $65 a day for car for a last minute rental with ALAMO, because they did have one. My brother also ended up with out a car too, but luckily we had ALAMO to save us. Those $7 per day rentals are only a catch and can work against you as well. No be fooled. I also called customer service and they said they couldn't do anything. HORRIBLE!
arvostelut:
-
2,0
Rip off in Ixtapa
Plussat: Nothing
Miinukset: 1) Car was not ready for my pickup. They did have my reservation and knew I was coming, but they did not hold the reservation. They said they had no cars and no means to get a car from their competitors. They could have called me, or texted me, or e-mailed me that they would not hold my reservation - but they waited for me to show up to tell me, what is the reservation for then? 2) They offered to send my car to the hotel when they had one, probably after 5pm (I had landed at 12:30pm). And that they would re-fund my cab to the hotel. I told them that I wanted to have my car to stop by Zihuatanejo to have lunch. They would not re-fund me for the other cab even if it was their mistake to not hold the reservation. 3) I finally agreed to at least get the car late that day at my hotel to stop wasting time at the counter. Mr. Elver Garcia Salamanca (Operations Manager) then informed me that I had to pay a mandatory liability insurance not included in the Kayak advertised fare. I mentioned that my Visa Patinum card will provide all insurance and he said that many customers ask that, but that it is mandatory to buy a 25 USD per day insurance with them, no other option. This is drastically more expensive than the fare I had agreed to pay. 4) Ixtapa has very good taxi cab prices, 3-4 dollars from Las Brisas to downtown Ixtapa each way and 6-7 USD to Zihuatanejo. Cab is about 30 USD from the airport and less than 20 USD back. So overall my advise is that Thrifty improves their service and insurance adjustment or just go around in cabs. Better value.
arvostelut:
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2,0
Bait and switch
Miinukset: Had good rate quote with email confirmation when I arrived. At countering was informed the rate quoted I email was partial and the actual cost was several times that amount. I declined and got a ca it was cheaper anyway. Would not use Thrifty again.
arvostelut:
