Ixtapa Palace Resort

I liked that I was offered service for my pleasure when I arrived. HaHa! Not by the front desk but by a entrance guard? He walked me to the reception area and indicated that he could arrange service for my needs. What the heck!

It would have been better if I could have walked away. This is NOT a 4 star hotel. The bed was almost on the ground. The AC was filthy and parts broken but adequate. The bathroom has seen better days. Shower curtain was ripped. The towels were frayed and the sink leaked when used. The vent was filthy. No internet in the rooms. No bottled water. Room number 2003. I asked for another room and they told me all were alike and everything was Standard for them. Since there were two identical beds we put one on top of the other for height other wise I could not use the bed. Way overpriced and I am very disappointed that booking.com would represent this place. I want my money returned to me.

just the pool but the tobogan was not working. however water was clean.

aac units very dirty and not good working. parking yard was not reserved as it was requested. room was not reserved as requested and we had to go up and down carrying bikes due to the room was not the proper. room comodities very poor. No all inclusive or similar available or offered to us.

Access to the pools was easy and they were well-maintained. The staff at the restaurant were friendly and the prices were reasonable.

The first room I was assigned, the toilet wouldn't flush and the tap in the sink wouldn't work. The room I received after complaining was better. The pillows were lumpy, you couldn't watch the tv from the couch and there was limited storage. The air conditioning blew straight onto the bed which was uncomfortable. It was an adequate room and that is all.