Jacksonville hotellia

Plussat: Customer service

Plussat: Kitchenette

Miinukset: Dirty dishes, hair in shower, ac was dirty, smelled burnt, felt like accomodation was in a basement.

Plussat: The location is really close to base !

Plussat: Friendly front desk attendant checked me in

Miinukset: Definitely not clean. Carpet was filthy. The room had an empty shampoo bottle in the shower and food in the freezer when I checked in. There were cigarette butts in interior stairways and trash in the halls left for days.

Plussat: Nothing

Miinukset: Dirty and horrid uncomfortable bed & a single little pillow

Plussat: price

Miinukset: the wording on double bed..thought 2 beds..not 1

Plussat: I don't think there's one thing I liked about this hotel. Looks decent in pictures but in person is a giant disappointment. Not even worth the discounted price.

Miinukset: Everyday spent here was regrettable. The rooms smell, the appliances don't work, and the roaches are everywhere.

Plussat: Nothing! Not a thing. Absolutely nothing at all.

Miinukset: The bed was hardener than a cement block. For two nights I didn't get any sleep. The room had an awful must smell. The bed covers were out dated. They looked to be the ones purchased at the time thiis establishment opened.

Miinukset: The hotel room was great but the elevator reaked of cigarettes and smoke. The stairwell had gum everywhere, it honestly was like a high school locker room. It was definitely a hotel that is there for parties. There was also tons of yelling in other rooms.

Plussat: Very nice and clean,and staff very nice

Miinukset: Everything is fine

Plussat: The staff and cleanliness.

Miinukset: The bed size! Too small for two people.

Plussat: The staff goes above and beyond at this location. The manager is very professional to especially ensure guest safety if any unforeseen circumstances arise.

Miinukset: Having to wait along with other guest at night for someone to be at the front desk. I witnessed this many times for other guest. Extended wait time with no staff in site.

Plussat: The kitchenette was great and very useful! saved alot of money instead of eating out i just cooked at home.

Miinukset: Housekeeping isnt a daily thing, so i did miss the feeling of fresh linens, but it definitely was not a big deal. I loved my stay anyways.

Miinukset: Upon arrival the receptionist was very rude

Plussat: The only person that kept me leaving was the front counter gentleman Job.

Miinukset: The only security cameras in the entire building are in the entry way and on the 1st floor facing inwards towards the lobby area. Not to mention no cameras in the stairwells! There is no sense of security in this place. My vehicle was hit while parked and no SECURITY cameras on the exterior of the building. I will not stay in this place ever again. I was very disappointed!!

Plussat: The staff is always friendly and easy to ask questions. my stay has always been quiet and comfortable. I've stayed at this location several times now and I love that you can dispose your hotel key card to help the environment. I always pick this motel when traveling to Jville and recommend it as well

Miinukset: I only have a few complaints. My first complaint is the cleanliness of the carpet. I don't think it would be that much to ask to run a carpet cleaner through the place a few times a year. I know that would make your customers a lot happier and I know I would feel more obliged to pay 90 dollars a night if the carpets were cleaned. Which leads me into the price. Its to expensive for this area as well as the quality but you gotta make money. I still will recommend this hotel I just hope my complaints are answered

Plussat: nothing

Miinukset: The door was broken and I had to almost kick it in to make it open. The room smelled like mildew. The sink ran the whole time I was there. I tried to shut it off and mess with the knob but it didn't matter. The TV had a horrible connection, bad enough to not even bother watching it.

Plussat: It was right at the entrance to Camp Lejeune Marine Base. I found the service at local businesses to be friendlier, the hotel room was in better shape, the hotel staff were extra friendly and helpful and I felt safer in general.

Miinukset: A few loud "contractors" staying at the hotel too and they were a little but rowdy but not overly so...

Plussat: It is clean.

Miinukset: The dirty towels were not picked up on our 4th day. Trash was not picked up on the fourth day. They don’t have complimentary breakfast. Breakfast is $9.95 regardless if you only have tooast and/or omelet.

Plussat: Nothing

Miinukset: No hot water Didn't have the room I requested. Reserved a king only and was given a double. Needs a major upgrade!

Plussat: Price

Miinukset: Keys to doors didn't work correct.

Miinukset: It was filthy and when we asked for someone to clean it they said the cleaning staff went home so we then asked for gloves to clean it ourselves and they handed us plastic bags. Our bed was broken. It was a bad experience

Plussat: The lady at the front desk was nice and the location wasn't awful.

Miinukset: When I finally got to the room I felt like I was staying at the Bates Motel. Not only was my room in a building that wasn't even connected to the hotel But the curtains were ripped the shower got cold in minutes and the tub wouldn't drain. My friends sat down on her bed and it tilted. She couldn't move on the bed without it wobbling. The pictures online were misleading and I was very disappointed.

Plussat: Comfortable bed, friendly front desk staff

Miinukset: Literally squeezed in between 2 other businesses and difficult entry and exit. If I did not have a GPS and they did not have a tall sign, it would have been very difficult to find. The door to my room did not latch properly until it was locked, and rattled. The fan in the bathroom was very loud and the tub didn't drain well, therefore it had a dirty ring. The wall behind the toilet was crumbling. The stuffed chairs were stained and there was a wet spot in the carpet in front of the nightstand.

Plussat: Good price eazy checkin

Plussat: Good location , close to mall, stores, and restaurants. Also very good breakfast buffet.

Miinukset: The carpets looked like they have not been shampooed in 10 years! Black feet if you walk BAREFOOT!The beds were sunken in the middle very uncomfortable sleep. The ac left much to be desired in the HOT NC summer! The pool needs to activated to use room keys to open the gate, kids were walking across the road from an apartment complex, VERY CROWDED and NOISY!!!!!

Plussat: The staff was friendly

Miinukset: Water wasn't working when I got there. Took about 2 hours.

Miinukset: Rundown and dirty. Staff was rude when I complained that the room hadn’t been cleaned. Showed photos for open drinks, drugs on the table, and hygiene products in the bathroom.

Plussat: Great value!

Plussat: Its located in the middle of town

Miinukset: Pool was closed. Was told the pool was open on the night I checked in and the next morning was told it was closed after labor day and it disappointed my son.

Plussat: Location was decent, close to food and some stores.

Miinukset: Bed is very uncomfortable and shower would not get hot at all. Housekeeping would knock several times starting at 7AM even with the do not disturb sign up. Almost every night a cop would sit across the street in the back of the hotel and would have the sirens going every time he pulled someone over (this went on all night.) The room was very old and not well kept. Our non smoking room had cigarette burns in the curtains and chair in the room. Our bathroom smelled of weed starting the second day. Also, there were tractor trailers parked right outside our room in the hotel's parking lot, which made it difficult for us to park our cars or leave the hotel. The drivers of the trucks would come in at different hours of the night and we would be awakened by the "beep, beep, beep" of the truck reversing.

Plussat: Coffee in the office

Miinukset: The Management and help was rude. There was one nice employee, a man who worked at night. The room was nasty, mold on the pictures, moldy smell, water leak under one of the sinks that soaked the carpet, wallpaper peeling off the wall, carpet was stained and dirty, cobwebs in the bathroom, washer and dryer on the property didn't work and they told me I overloaded it - with 10 t-shirts from my Marine son? Really?

Plussat: The location and close to a lot of restaurants and shopping .

Miinukset: Nothing

Plussat: I liked the price and that it was located near everything.

Miinukset: The floors had debris like it was not vacuumed. The bathroom door was dirty. Wasn't fond about criminal activity going on and them getting arrested in the room next to our. The coffee offered in the room was really gross tasting. I wish they offered more fruit options for breakfast.

Miinukset: cockroaches.

Plussat: Nothing Did not get what we reserved on reservation. When we arrived late at night all they had available was a king bed, handicap room. Rep at desk was not helpful and was rude. The room was terrible, dirty, carpet was wet around air conditioner and had a bad smell. We were locked in on room because of their cancelation policy

Miinukset: Didn't like anything about the room or facility Would never stay at this Baymont Hotel again

Plussat: Free basic cable and breakfast

Miinukset: The room cleanliness was overall lacking. Shower did not drain. Grey funk in the floor of the shower. Staff was very dismissive of feedback. Will not be returning.

Miinukset: The bathroom was horrible. Mold in the shower. Floors were dirty. Carpet was stained. Sheets had stains as well. Room smelled strange.

Plussat: I always stay at the baymont.. The location is on the main strip. It's close to camp Lejeune. The staff is always courteous.

Plussat: Location, easy check in and out. Spacious room and bathroom.

Miinukset: No food during COVID, I realize buffet style won't work. But other hotels in town were doing packaged breakfast. Shower stall was NOT clean and sanitary for this caliber of hotel.

Plussat: Great location

Miinukset: No

Plussat: The fact that it was clean and they allowed us to get another room for our son for the weekend on short notice.

Miinukset: none

Plussat: Very clean and with all the amenities you could ask for.

Plussat: Amenities and Large rooms

Miinukset: No

Plussat: It was clean.

Miinukset: I booked the hotel for the government rate, since this was for business, but they not only didn't honor that rate - they jacked the price of the room up an additional $19 dollars. They were the only available room in town, so I had no choice in the matter

Plussat: Close to shopping centers. Friendly customer service.

Miinukset: Nothing

Plussat: Best hotel in Jacksonville for visiting our Camp Lejeune Marines. This hotel and staff was incredible.i recommended this hotel on my social media sites.

Plussat: Cleanliness

Miinukset: Everything was perfect

Plussat: I liked the front desk staff; also, I liked the bistro and staff.

Miinukset: The manager tried to charge me $250 extra for cleaning because crumbs were on the floor and trash (that was gathered and by the small canister) needed to be taken out. (Housekeeping did not come the day before.) I do not believe the hotel is kid frie

Plussat: Clean & updated.

Miinukset: I had gotten the Large King room, the only thing I was a tad disappointed in was that there was no microwave available.

Plussat: The staff were very friendly and helpful. It was clean and close to shopping and restaurants. The Wi-Fi network worked well.

Miinukset: The safe in the room didn't work.

Plussat: Located at restaurants, shopping, bypass.

Plussat: Recycle everywhere, electric hook ups for cars, it felt homey and the staff was great! Restaurants in walking distance.

Miinukset: N/a

Plussat: No breakfast no coffee nothing

Miinukset: Got there a 2 room wouldn’t be ready till 3 that’s ok, didn’t get into the room till after 4

Plussat: The hotel was extremely clean. The room was spotless. I love that the duvet covers and sheets are both cleaned between each guest. The hotel was also quiet, without a lot of highway traffic noise that you tend to get at most hotels. It was conveniently located with several chain and local restaurants nearby. (Mission BBQ is local, and was right across the street. Yum!) The staff was nice and helpful. The breakfast buffet in the morning offered nice selections. If only the people in the room above me hadn't been stomping around like they were doing step aerobics! (does anyone else even remember step aerobics?)

Plussat: Our room was very spacious and clean.

Miinukset: The WiFi was not supposed to be password protected, but all 7 different connections were locked. The front desk didn't know how to fix it. Second, you couldn't take a bath because the pulley on the faucet was stuck half way up so when you showered there was also a ton of water coming out of the faucet. A waste of water.

Miinukset: Couldn't find the premium cable channel and elevator didn't work some of the time. Both were probably due to thunderstorms on both days we were there.

Plussat: I enjoyed the location, breakfast, general area, great staff

Miinukset: I did not enjoy the dirty carpet, bad repair work that has been done to the room and they was no feel of cleanliness

Plussat: Great breakfast!

Miinukset: The non-smoking room smelled like smoke. The first room they gave us the electricity didn't work. The whole room had just a gross outdated appeal.

Plussat: I was pleased with the room since it was cheap in cost. Shower was awesome. Best place i stayed at in my travels to and from north carolina. 5 days and no problems. Kathy and her son were very helpful and nice, a pleasure to talk to.

Miinukset: I didn't like that orbitz had me on the phone for over 45 minutes and still couldn't fax our reservations. ..didn't email either. Manager gave us our room, i guss orbitz got our payment to them cuzno problems with manager bu never got an email or call back to see if we got in room ornt

Plussat: Great value.. nice room clean... friendly front desk!!

Miinukset: Toilet seat moved around

Plussat: Amazing service and friendly staff

Plussat: It was overall a great experience! Very clean and comfortable!

Plussat: Loved having access to a kitchen during my stay. I have several severe diet restrictions and this took away the concern over what I could/could not eat.

Miinukset: I stayed 3 nights, cleaned the room and maintained a cleanly state during my visit. I would have liked to have had fresher linens on the bed though.

Plussat: staff room

Miinukset: no pool- no hot breakfast, even to buy

Plussat: Felt like home! I love the continental breakfast. There was so many varieties. The Staff was as well. My room had a full kitchen with kitchens essentials like pots, pans, utensils, silverware, etc. The living room was nice as well. There was a spacious bathroom. I love the free internet and ac/heating unit. Each room has its own thermostat.

Miinukset: No one told me that the check in time was 4 PM. I think it should be earlier especially when you're staying for one night.

Plussat: Staff was friendly and courteous. This is a new hotel and it was very clean. Nice breakfast. Indoor pool. Workout facility. Washer/dryer. I will definitely stay there again when visiting my son.

Plussat: Nice rooms. Nice staff.

Miinukset: Breakfast was terrible.

Plussat: Convenient location to Camp Lejeune

Miinukset: Narrow stairways, not the best if you are carrying bags upstairs or downstairs No Elevator. Although only two floors, I think it would come in handy for older visitors and people with heavy bags.

Plussat: Great price for what you get

Plussat: Convenient, exercise room, friendly staff, room was clean except carpet.

Miinukset: Baby in adjoining room cried from 6:30 pm on Sat. until 3:30 am on Sun. so we didn't sleep well.

Plussat: It's location away from the main roads made for a quietly pleasant experience.

Plussat: Convience to CL

Miinukset: Walked out of our room to large cockroach on wall :-(

Plussat: I enjoyed this hotel very much. Location...price...staff and the hotel itself was all above expectation.

Miinukset: No

Plussat: Jacksonville, NC is in the heart of where we wanted to explore NC beaches. Best attribute was the location!

Miinukset: 3 things: First, there was a lot of hair not cleaned in the bathroom and the nightstand. Second, the tub stopper wouldn't stay up so taking a shower meant sometimes standing in a pool of ones own stew. Finally, ice machines on each floor would be helpful.

Plussat: Not super big, but nice clean room, with excellent staff. Compared to where families were staying in other hotels nearby.

Miinukset: No complaints.

Plussat: The staff

Miinukset: No

Plussat: Price

Miinukset: Breakfast was not kept up I was going out at 8 and no coffe!

Plussat: The entire staff was so nice. They made me feel welcomed and right at home.

Miinukset: Ants and spiders in the bathroom.

Plussat: Well managed, dedicated workforce. And it shows.

Miinukset: Pool and spa were closed.

Plussat: The cleanness and room setup

Miinukset: One staff member was rude

Plussat: The staff was very courteous. The breakfast was warm and replenished promptly. The rooms were clean and beds comfortable. Pool was clean. Overall, a great and reasonably priced establishment with high sanitation standards and friendly staff.

Plussat: Staff is very friendly, good location

Plussat: This was an awesome visit... Hotel was lovely & felt like home.... The pricing was really comfortable & overall just nice... Will I return yea indeed...

Miinukset: Nothing at all... Everything was excellent....

Plussat: Clean room and nice kitchen area

Miinukset: Dead bolt wouldn't locklock, no breakfast a lot of shady people hanging around we left to go out to come back and find our room door was open and someone had been in there we called the office and only thing offered was another room. Not a sorry or is anything missing a refund, nothing. Not under good management at all

Plussat: The hotel was very conveniently located to shopping and restaurants, and to Camp Lejeune, which is why we were in the area, our son is stationed there. The two room suite was roomy and comfortable. Having a separate area for sleeping was extremely peaceful. It was nice having a kitchen/living room area was really nice too, since we were there for a week.

Miinukset: The bed was pretty comfortable, but the pillows were small and not very firm. It would have been nice if office staff were on site all the time, but we were lucky and didn't need anything after hours.