Windsor Spa Hotel

Only the location was amazing.

Over priced, staff mainly speak Russian and German. English is a struggle when trying to communicate so get prepared to have Google translate handy with you. No room service, no porter service. All staff around the hotel that are linked to the Spa or medical treatment are rude and not helpful. The Hotel location is perfect and that's really about it. No air-conditioning so if you visit in summer I guess you may need to consider that when planning to stay here. Rooms are average, beds are 2 single beds put together to make it one big bed. Dont expect a view from your window. What you see in the pictures of the Hotel is not the actual Hotel, as it's only partially the hotel. If your looking for a place just to sleep, then that's all it's good for. The price you pay for as they claim 4 stars you would expect much more. I would rate this hotel a 1 star only and the potential is there but it's clear it wont reach its potential if its kept the way it is. Simple request like drinking water is a trip you need to take to the reception and get it yourself, oh and make sure Google translate is with you. Oh yeah, no kettel or complimentary drinks like coffee or tea. So bring your own or head down to a cafe for that. We booked for 2 nights and left the Hotel the first night and took a taxi to the nearest bus station.

The location is near the old down town and the water springs

Rooms are smelly. No one from the staff speak english. The spa was fully booked even that i sent a private email earlier regarding this issue.