Kayseri hotellia

Plussat: Exceptional service from staff

Plussat: Very nice place. Staff friendly and professional.

Plussat: SPA, breakfast

Miinukset: Staff knowledge of English

Plussat: Very close to the airport. Within 30 min to Erciyes mountain.Forum Mall is a 2 min walk .Great Rooms,Breakfast and The best customer service and hospitality I have experienced in The hotel itself is very grand with all amenities and services. But the highlight of the hotel is the customer service and hospitatly. In particular I would like to mention Mr Ahmet at the hotel front desk. Contact him if you need anything he will take care of everything and will be more than happy to help you.

Miinukset: Valet service was slow - staff at reception were not very fluent in English

Plussat: Very good hotel, near to cappadocia, near to erciyes mountain, near to forum mall, near to delicious fish restaurants. I want to say thank you to Ahmet Kilavuz, he did our stay very pleasant. The breakfast is amazing.

Miinukset: I only have two suggestions, one is about the pool temperature because in winter I would have loved a warm water. And the second is important to put bottle opener in the rooms.

Plussat: Je viens apprecié le service de Maryeen, la fille à la réception. Son service été exceptionel.

Miinukset: other receptionist were not as service oriented as Maryeen was, or their English wasn't that good.

Plussat: Location

Miinukset: The hospitality of the staff

Plussat: Did not have the breakfast as leaving early AM. Location was excellent for us as we planned to be near the airport which it was.

Miinukset: Everything was excellent. Staff very friendly, rooms very comfortable and large, suited our needs and exceeded our expectations.

Plussat: Clean and good breakfast

Miinukset: Nothing

Plussat: Breakfast was very good

Plussat: Location was ideal for a stopover for transit to another place. Near to the airport and bus station.

Plussat: Very nice hotel just five minutes from the airport. Perfect if you have a very early flight and need to stay close to the airport.

Plussat: Nice beds, good breakfast

Miinukset: None

Plussat: Breakfast was great and staff was very nice

Miinukset: None

Plussat: Very close to the airport. Big and very comfortable rooms. Great and reasonable room service!

Plussat: the staff is very friendly and professional

Plussat: Clean hotel with access to next door mall (BYZ) The mall is good for some clothes shopping and has decent food court. There’s a bigger mall right across the street and a main bus station as well. Several convenience stores are within walking distance. The staff is wonderful and the rooms are clean with modern design.

Miinukset: The room was very hot (25C) even with the windows open during late January. Air conditioning was only working on heat but apparently they turned off the cold air and even with two opposing windows open, the room was an incubator. We notified the staff and they said that there’s not much they can do or offer, so we asked for a fan to put up against the window in hopes it will bring in some of the cold air from outside but the hotel staff said they didn’t have any. So our entire stay we barely slept and occasional children kick boxing style sleep due to the hot weather added to the night fun! Breakfast was mediocre with some food served again the next day floating in an ice bath. Eggs were not fresh and the spread was quite limited and substandard for a comparable hotel.

Plussat: Really enjoyed the room and stay.

Miinukset: Lack of English speaking staff.

Plussat: clean room, place, perfect breakfast, nice staff, all iş good, just location but can take taxi cost 2 us dolar to downtown, or salk 10minutes to take city tramway or bus. but i will stay again , but bering more drini or food when i check in.

Miinukset: located at İndusty area , hard to find any restaurant or coffee shop or market with in 1Km, b

Plussat: Clean.. excellent for the money

Miinukset: Nothing

Plussat: My father was a rail fan and we could see a freight train forming from the breakfast room. The staff was able to help us locate a mini market and an office nearby to send a small parcel.

Miinukset: We ended up in a smoking room which was unpleasant.

Plussat: Location was good.

Plussat: Comfortable and spacious room.

Miinukset: The front desk staff didn't speak English. It was really hard to communicate with them.

Plussat: Rate Food is very good for a budget hotel New, modern facilities Friendly staff Near the airport Front parking Easy access in and out with a car Common areas are ample, spacious. (rooms are small but ok)

Miinukset: Room in the top floor was hot and the AC wasn't cooling The staff's English level is poor, nonexistent for some (but same for the country in general)

Plussat: Perfect breakfast and wi-fi. Very fast check in/out

Miinukset: little bit far from city center but the taxis are quite cheap.

Plussat: The breakfast.

Miinukset: The bathroom was not clean. The coffee or juices were not ok.

Plussat: Clean and comfortable

Miinukset: Staff cant speak english, it was almost imposibble to communicate,

Plussat: This fine establishment is well-operated by helpful, enthusiastic staff. They actively find convenient solutions and are quick to offer critical support. Shuttle service from-and-to the airport can be arranged in advance; they are punctual. Rooms are cozy, aesthetic, and very clean. The feeling is one of comfort and security. I highly recommend Fimaj Residence & Hotel—you will not be disappointed.

Plussat: Nice price.

Miinukset: It would be better if the staff could speak English.

Plussat: place

Miinukset: the staff

Plussat: Our room was really clean and the staff was super friendly... the breakfast was delicious, this is a really nice place to stay I would definitely recommend it

Plussat: Very clean and smart, it had a sauna gym and pool and was at the top of a mountain.

Miinukset: The air in the rooms was a bit stuffy and because they were doing work to the outside of the building I didn’t feel like opening the windows

Plussat: I really liked the quality of food, everything was tasty. We have received free ski pass, and location was breathtaking

Miinukset: WiFi signal was poor in room

Plussat: The proximity to the ski slope.

Miinukset: The place was too commercial, making it seem almost commune-like as opposed to resort-like.

Plussat: Nice, clean room, good restaurant (menu with beer :-), great breakfast.

Miinukset: Location of room to main road ( for longer stay is better ask for other side).

Plussat: The hotel is 15 min by taxi from the airport. The staff was very good and friendly. The room was very clean.

Plussat: Large bathroom and we had an extra two beds. Good place to rest after flying and served it's purpose. Breakfast in the morning.

Miinukset: Our driver brought his girlfriend in the car, his personal car which was a bit unprofessional. Then some of our lights weren't working.

Plussat: No thing

Miinukset: The stuff are not helpfull and they are not speaking english in a good manner

Plussat: the stuff is very nice and helpful safety

Miinukset: it's need 15 min walk to the city centre while they said it's in the city centre

Miinukset: Very kind staffs. Great value for its price.

Plussat: Breakfast

Miinukset: Too expensive