Kenner hotellia

Plussat: had a poweroutage seconds before we made it to the elevator, luckily we didn´t got stuck in it. Staff stayed calm and friendly and tried to handle the situation, thanks for that!

Plussat: Location

Miinukset: Breakfast was not the greatest

Miinukset: Breakfast was horrible. Powdered eggs and everything else was hard. Plus toilet overflowed and ruined at least $500 of my daughters toys that she had taken with her that was in a bag in the floor.

Plussat: The hotel staff was very nice and friendly..

Miinukset: N/a

Plussat: Spacious room, lots of towels, couch to sit on, refrigerator and in room coffee maker. Actual half and half not powdered swill. Good breakfast. Great pool, warm, plenty of towels.

Miinukset: Keep the pool open until at least 10 pm, 8 pm is too early.

Plussat: The bed was so comfortable, the staff was amazing!

Plussat: I arrived Early and needed a early check in. Nicole the front desk cleak, was very pleasant, professional and friendly. She ask me to give her 10 minutes and she would see if she could accommodate me. I step out to make a phone call. I went back in she had a clean room ready for me. Her customer service was superb. And her williness to accommodate me was appreciated.

Miinukset: Serve waffles for Breakfast..

Plussat: Location

Miinukset: Room had unpleasant smell probably due to overindulgence on the part of guest.

Plussat: Front desk staff

Miinukset: The breakfast was not very good

Plussat: Comfortable accommodations. Kind staff

Miinukset: Nothing

Plussat: Though the Location is near the airport, I WILL NOT STAY HERE AGAIN. There are many other options just adjacent to this place, like Hilton or Econolodge. Stay here if you want bad service and be greeted with expletives.

Miinukset: There was free shuttle from airport to the hotel. Once we reached the airport, we phoned the hotel so they’d pick us up. The receptionist who picked up the phone was very rude. Refused to give the car plate number of the shuttle, citing the reason “we don’t give such private information out”. One of the staff, Sherice, also swore vulgarities at me over the phone. Is this how customers are greeted at this place? I have stayed at many hotels and never once was I greeted with expletives. The driver was rude too. No greetings. No smiles. I chose Comfort Suites Kenner due to the good reviews given by other travelers which is definitely not the case. This place deserves a negative score.

Plussat: Comfort

Miinukset: That I was ill and had to leave and one night wasn't refunded to me .

Plussat: The bed was comfortable.

Miinukset: No standard free internet, dead zone for cellphones, difficult to get transportation, unless you are going to the airport.

Plussat: Extremely friendly and professional bar staff, especially Darrin and the restaurant manager helped make the end of a long day moving easier.

Plussat: The staff was very friendly and warm.

Miinukset: The last night of our stay was horrible. The room was extremely hot and uncomfortable and was unable to get any sleep. The parking gates did not work properly and had to wait 10 minutes or more for someone to let us out of the parking lot.

Plussat: Clean and close to airport

Miinukset: I reserved a room with 2 beds. First room had only 1, back to desk, new room, sign with room numbers did not list the room ( was 466 and numbers went to 464) back down to desk, given info that room did exist around the corner from the elevator. Finally!

Plussat: Lovely king room

Miinukset: Nothing

Plussat: They charge for wifi, which hotel does that anymore? Electricity outage and not a generator for elevators, no coffee...staff could care less. All could have been better with a staff that carried a smile.

Plussat: Room was good

Miinukset: Everything fine

Plussat: Cleanliness

Miinukset: Hallways cold. Had to pay for parking.

Plussat: This is a very well kept Hilton hotel. The room was very clean and the bed was very soft and comfortable. The front desk attendant was very nice and accommodating. We will definitely stay at this hotel when we are in New Orleans.

Miinukset: The parking rate isn't bad but most hotels not located downtown doesn't have paid parking. So to me this hotel is just trying to make additional money. This is my reason for 8 stars.

Miinukset: It is very disappointing when you call ahead, let them know you'll be really late, but they go ahead and audit their overnights so you can't check in for about 30 minutes in the middle of the night anyways--the *very* reason you called in the first place to confirm your stay.

Plussat: Convenience of location.

Miinukset: All good - no complaints

Plussat: proximity to needs

Miinukset: no

Plussat: That it was by a restaurant..

Miinukset: Bed was uncomfortable to hard..! Could not sleep..

Plussat: A good nights sleep very comfortable beds.

Miinukset: When phoning for the courtesy bus on arrival nobody answered the phone so had to get a taxi. When we did arrive the receptionist was blaise and uninterested.

Plussat: I liked the location being close to the airport. The facility was very clean. The employees were very nice and very friendly and helpful.

Plussat: location

Miinukset: breakfast

Plussat: The room was extremely clean and it was easily accessible from the highway. Check in and out was easy. The bed was very comfy.

Miinukset: Breakfast wasnt great. AC unit was either extremely cold or not cool enough at times. Pool should have been cleaned and when I requested that my bed linen be changed after the second night, was told there wasnt anyone there to do it. Overall good hotel.

Plussat: ROM was clean and comfortable.

Miinukset: The front desk person was in a bad mood, the last thing a person was to experience when arriving at a hotel after a long day of work is being helped by someone that is displaying a bad attitude.

Plussat: The service is the best, the breakfast is delicious, very good coffee, close to the Subway to pick up lunch, and also a shuttle rides to and from the airport. THANKS to the staff of the BEST WESTERN PLUS HOTEL !!!

Plussat: Everything

Miinukset: No Complaints

Plussat: GREAT STAFF. Free shuttle to and from airport. Reasonable shuttle to cruise port with friendly driver. Excellent breakfast. A little noise from room air conditioner only negative.

Plussat: Loved the breakfast, wife liked the waffles, I liked the eggs.

Miinukset: all was good.

Plussat: Staff was a little rude specially the manager

Miinukset: The waiting time for the airport shuttle

Miinukset: Our room especially had door to bathroom coming apart on the bottom, paint was peeling .Not good for a motel open only 2 1/2 years. Makes me think mold could be present although no moldy smell. This motel didn't qualify in my opinion as a "Plus".

Plussat: Staff was nice and the location was convenient.

Miinukset: I booked a high star hotel to make sure that I would sleep well. The bed was very uncomfortable and it was noisy. I was very exhausted and very much regretted choosing this hotel.

Plussat: The room was clean, comfortable and the bed was great. Lots of pillows and an extra blanket. We used the iron/ironing board, refrigerator, microwave and WiFi. We used the printer in the business center to print our boarding passes. Nice workout area too.

Miinukset: The electric make-up mirror was nice but the light didn't work. There was a small area of pealing ceiling paint in the shower. Other than that, the room was perfect. The staff was exceptionally professional and friendly. Proximity to the airport was great

Miinukset: rushed out of hotel when given a late checkout.

Miinukset: Room assignment. This room should to assigned for ADA and no one else. we were not handicap. Billing: I was double billed after check out and when I called to correct the charge I was received very rudely.

Plussat: The price was good.

Miinukset: I stayed there before they never told me the hold 250.00 on your credit card. This was the first time I experienced that so I won’t stay there again.

Plussat: excellent staff and round the clock shuttle to and from the airport

Plussat: Proximity to airport

Plussat: Location next to airport

Miinukset: Guy at desk didnt seem to be able to handle working that position. I was charged a deposit but was not charged one just seven days before. Inconsistencies are a pet peeve. The room I had was clean but had a large amount of water stains on ceiling

Plussat: Very convenient to the airport. A good overnight stop after a late-night arrival

Miinukset: Quite difficult to find when leaving the airport although it was very close.

Miinukset: Restaurant staff not very friendly and food wasn't very goodbeds were good

Plussat: The entire site is beautiful, staff is welcoming & knowledgeable and the HAPPY HOUR promotion is the absolute best.

Plussat: The hotel was very well situated as a sleepover for our early morning flight. The room was clean, comfortable and quiet and the dinner menu provided a good choice of well priced meals. Staff were friendly and efficient and the complimentary shuttle great to take us the short trip to the airport. Excellent value for money and I’d recommend it for an overnight stay in proximity to the airport.

Miinukset: Only problem was the elevator didn’t work in the morning and we had to carry our bags down the stairs. Staff were very apologetic.

Plussat: did not eat breakfast..staff was friendly and professional and accommodatinit

Plussat: The beds were very comfortable, very nice and busy!!!

Miinukset: No indoor pool

Plussat: Cookies, staff was very pleasant and accommodating.

Miinukset: More comfortable beds...very hard

Plussat: Everything is accessible!

Plussat: Location

Miinukset: The sorry handicapped shower, the sink with no space for our items. Upon checking our not given a ticket for the parking, having to go back in to get one. Paying for the parking ???? Price was out to high.

Plussat: Spacious rooms. Great pool.

Plussat: Location was great! Staff was excellent!

Miinukset: Location

Plussat: Comfort of the bed; convenience to airport

Miinukset: No

Plussat: Comfortable & quiet!

Miinukset: That I couldn't stay longer.

Miinukset: It was pricey but at least the parking wasn't 40$ like it is downtown. Very comfortable rooms but the elevator and lobby smelled like mildew. Staff was extremely helpful, friendly, and courteous. I will stay here again next year and recommend the hotel to others.

Plussat: Everything

Miinukset: Nope! It was perfect

Plussat: I’m a diamond member so I travel with Hilton a lot. I have never seen a hotel staff, from the front desk to the waiter at breakfast, be so friendly. This property was amazing, the staff was top notch and the breakfast was excellent.

Miinukset: Allow free parking versus paying for it. The hotel has plenty of parking right there and there is no need to pay for parking.

Plussat: Proximity to the convention venue. Bible in the room.

Miinukset: The room was penetrated by too much noise from outside.

Plussat: The staff!

Plussat: Location was ok

Miinukset: There were dips in the floor!! Hotel was outdated

Miinukset: The hair dryer did not work properly

Plussat: Location. Close to everything

Miinukset: Housekeeping long strands of hair on bath towels.

Plussat: Not having to drive to the airport. The hotel provided transportation on their shuttle bus.

Miinukset: They didn't want you to book with booking.com when you are flying and want to leave your vehicle at the hotel. They want you to go through them.

Plussat: Selection was good.

Plussat: Breakfast was amazing. Restaurant crew amazing and welcomimg

Miinukset: Upon arrival had to wait 15 mins to checkin because the clerk wasn't there. The room had ant infestation. Called front desk who was sending someone to view ants in bef. No one ever came.

Plussat: I loved the room, the bed was comfy the pillows too

Miinukset: But there was an ant problem in my room for all the money I spent and it got in my food I brought so I wouldn’t have to eat out as much and my left over food and drinks they ended up in that also Andyour room service workers well onethe Hispanic lady was very very rude The lady that comes to check to see if you got room service was very very nice And so was the gentleman that check me in Superior customer service with those two But the maid acted like she did not want to be there and was very rude

Plussat: Friendly staff. Customer service was great

Miinukset: Could not find a luggage cart.

Plussat: The property itself was to far out - initially I went a Hilton by the airport because this location stated that it was near the airport!

Miinukset: Our first room we checked into smelled like urine! The second room we moved to had sugar ants everywhere! I let the cleaning staff know but the next day they were back and we had no food out only in refrigerator!

Plussat: Location & cleanliness

Miinukset: No

Plussat: The proximity to airport

Miinukset: The a/c system was extremely loud busing difficulty in getting sleep

Plussat: Nothing

Miinukset: Awful carpet smell, careless receptionist, defective toilet flushing, difficult finding the parking area.

Plussat: Great front desk staff and bed.

Miinukset: Maintenance of the room was poor. Unflushed toilet with fecal matter in it. Soap dish was filthy with soap scum. Bathroom floor was not clean. Room was not stocked with shampoo and conditioner.

Plussat: Very clean

Miinukset: About 13 miles to French quarter

Plussat: It was convenient to the airport and there was coffee and a few breakfast items out even when we left at 5 am

Miinukset: Our room was not clean, the bathroom in particular. There was what looked like a small blood spatter on the ceiling,walls dirty,behind the toilet was nasty with some kind of droppings, obviously had not been cleaned in a while. The floor was grimy.

Plussat: Good location

Miinukset: No complaints

Plussat: Staff friendly and helpful, closeness to airport Nice buffet. Would stay again

Miinukset: Stayed a few weeks before and room was just fine. This time room bedside lamp switch broken, water leaking in tub and latex covering(?) over tub peeling off.

Plussat: It was clean,looked nice, I did wonder was the bathroom fan working,

Miinukset: No it was pretty good, we did expect a real breakfast, eggs, sausage, bacon etc.

Plussat: Nothing, except near airport. Bad state of repair. Bed was terrible

Miinukset: Needs total refurb

Miinukset: They didn’t have any towels and when I called the desk no one answered I had to go to the desk and the clerk had an attitude and told me they lock the towels up and she couldn’t get any

Plussat: The proximity to the airport and the breakfast lady made my rating at least average. Both were terrific!

Miinukset: There was one evening shift desk clerk with the burgundy hair who was completely rude and inappropriately texting at the desk the entire time and everytime I walked through the lobby.

Plussat: Breakfast included

Miinukset: The stopped up drain when I showered. I think it must have had large amounts of hair in it. I don't know why the cleaning staff didn't notice the extremely slow drain. My long hot shower turned into a small flood.

Miinukset: No refrigerator

Plussat: Dicht bij het vliegveld

Miinukset: Het trage ongeïnteresseerd personeel

Plussat: Clean rooms. Nice staff, safe area. Many restaurants around and only a 20$ Uber ride to downtown.

Miinukset: We stayed on the first floor, it was noisy in the hallway, only sometimes.

Plussat: Location

Miinukset: No microwave or mini refrigerator

Plussat: Nice exercise room

Plussat: nothing special, just needed a place to sleep for a few hours.

Miinukset: I surprised they charged for parking, they are the only parking lot around. It's not like they are in a major downtown area, just in poor taste.

Plussat: The location was perfect as we had a very early morning flight.

Plussat: Easy parking. Room was comfortable and very neat/clean. Staff were friendly and helpful.

Miinukset: No

Plussat: Staff

Miinukset: There was no hot water and the air didn’t work in the first room.

Plussat: Great location

Plussat: Staff was friendly and helpful.

Miinukset: Parking fee of $10 per night.

Plussat: Location

Miinukset: I had to walk very far down multiple hallways to reach my room, only to find that my keys did not work - twice! When they finally reassigned me to a different room, it was closer, but there were small hairs in the bathtub.

Plussat: Friendly,professional staff. Super fast shuttle, clean room, wonderful breakfast. Super pleasant stay. My new favorite hotel by the airport.

Plussat: My baby went swimming

Miinukset: Rude front desk told 3 differnt workers my baby had binge Mark's as if they had bed bugs they caught attitude with me. Not to top it off the elevator was broken, so imagine bringing icechest and luggage up and down the stairs

Plussat: The Name , Marriott property, it did not meet my expectations of a Marriott hotel, The worst experience I had of several hundred stays at the Marriott property,

Miinukset: Did not like the front desk The room, what does appearance Stains on the floorHer in the, Lack of care from the

Plussat: It had a 24-hour airport shuttle

Miinukset: Our room was on the first floor with a window to close to the parking lot with no closable curtains. You could stand there and look at the cars and look at the people look at you

Miinukset: The room had an ordor that wasn’t pleasant I had brought my diffuser and glad I did it helped with the ordor

Plussat: It was really clean ! Beds were real comfortable. Service was great ! Will book there again .

Plussat: Room was clean and comfortable! WiFi worked well! Breakfast was good . Desk clerks very helpful and friendly! Very nice stay!

Miinukset: No complaints

Plussat: Nothing

Miinukset: The staff was rude and unprofessional

Miinukset: All the rooms are really smelly

Plussat: Room was clean.

Miinukset: Staff would not let me take breakfast food that was set up. It was 6:30am and I had a flight to catch. Lady told me no breakfast Until 7. Which is ridiculous For an airport hotel. Other than that the expertise was good. Room was clean.

Plussat: Had a wonderful stay, all went very well.

Miinukset: the friendly and accommodating staff

Plussat: comfy sheets/pillows; good size/thickness bath towels; good water pressure; breakfast has several kinds fresh cut fruits; fresh oatmeal; all day green tea/honey; employees courteous and professional; proximity to freeway/grocery/fast food

Miinukset: the queen bed seems a bit small for a queen - more like a double.

Miinukset: I unfortunately had a shower door fall off, and no one came to fix it or offered to have my room changed.

Plussat: Modern, updated furniture and AC cool works better than it should!

Miinukset: Staff was a bit rude when I checked in but no big deal, she was rushed. All other interactions with the staff for my 6 day stay was great! There was no room service or trash pick up for any of the days I stayed, the trash piled up and because I just used the room to sleep in, i left super early and came back super late so I never could call the front desk.

Plussat: Staff and room

Miinukset: Location

Plussat: The one thing that stands out the most about this hotel was how clean it smelled and looked upon walking in. The staff was very helpful and nice. Our room was clean and look great. We've stayed in multiple WoodSpring Suites and this one was by far the best! I'd definitely recommend this hotel to everyone!

Plussat: Free parking!

Miinukset: My room had an unusual odor.

Plussat: Staff was very helpful

Plussat: Location

Plussat: The staff was professional and very polite

Plussat: Close to the airport

Miinukset: It had blood on the wall and dead roaches

Plussat: Great room, polite staff, very clean and quiet. Absolutely met my expectations. The price was definitely right for the New Orleans area !

Miinukset: Put a coffee maker in the room, and improve the key card system. I had to have the keys reprogrammed many times.

Plussat: Staff was friendly

Miinukset: All fixtures were broken and carpet horribly stained.

Plussat: The location and homelike environment.

Plussat: Proximity to the airport

Miinukset: The cleanliness of the room. The sheets were stained. The refrigerator was dirty on the outside.

Plussat: Location

Miinukset: The first room was musty so I got moved to a room the shower over head was broke big cock roaches

Miinukset: Slight smell noticed in the room.

Plussat: Staff were very accommodating during an 8 hour power outage....

Plussat: Nothing

Miinukset: The room was not up to par. Not what I'm accustomed to or expected. I didn't even use the room. Slept somewhere else.

Plussat: Clean rooms, quick check in

Miinukset: Where the free breakfast

Plussat: Great location. Staff was amazing and super friendly

Miinukset: N/a

Plussat: Fully renovated rooms. We have stayed here in the past, the renovations are welcomed. Full-size refrigerator is great.

Miinukset: Front desk staff (interacted with three different persons) do not have positive dispositions. Each time their attitude reflected to us that we were "bothering them". Recommend re-training in hospitality! Also - need full size towels (too short).

Plussat: Not far away from the airport .

Miinukset: It was really noisy people playing music in the middle of the night, didn’t slept well.

Plussat: Easy to interstate

Plussat: Surprised by how clean it was

Miinukset: The front desk clerk was not friendly

Plussat: The bed was super comfortable and for what I paid it was a great steal. I would most definitely come back. The night front desk lady was very sweet and funny and made sure she answered all questions.

Miinukset: Fix the leaking pipe I had inside of the walls of the bathroom.

Plussat: Close to the airport, reasonable price

Plussat: I liked the fact that the rooms have midsize refrigerators and not the little box sized ones. The location was perfect for the business i had to take care of. The staff was very friendly.

Plussat: The location was very convenient.

Plussat: Nothing at all I give this hotel a negative 1 star

Miinukset: Hotel employee was very unprofessional and disrespectful I had to get the police involved hotel employee stared that my security deposit will post in 24 hrs I still do not have a pending transaction to my card

Plussat: Not much really to say

Miinukset: My husband had to fix the tv to get it working, the fans in the bathroom didn''t work, the floors were nasty, the room had a foul smell that I cant even explain.

Plussat: Service was great

Plussat: Pet friendly

Miinukset: The pictures are deceptive. The rooms are dirty. I had to cancel a night early because I had been eaten by bed bugs

Plussat: Front desk staff very helpful and professional The room was very clean and closeness to the airport

Miinukset: N/A

Plussat: Location is good, staff members are friendly and helpful.

Miinukset: The walls are paper thin, so I was kept up all night by the wailing of a crying baby and the unbelievably loud TV in the room next to me. I am not usually a light sleeper but the noise in this hotel was untenable.

Plussat: Staff was great.

Miinukset: Parking is horrible.

Plussat: Location was easily accessible The breakfast was good Bed was comfortable enough Rates are reasonable

Miinukset: Exercise room is very lacking Rooms are in need of upgrading and repair

Plussat: The congenial staff

Plussat: Nothing

Miinukset: everything

Plussat: What I liked best about the hotel was the location

Miinukset: Some of the guest in the hallway fussing loud

Plussat: Nothing

Miinukset: I almost vomited because of the room smell. If it was earlier, I would have walked away to find another hotel. I had to use my shirt to cover my face to reduce the smell. The insulation was bad. It was like I slept on the side of the Interstate Hwy.

Miinukset: Room: Stains on bedding, floors & wall. Mold on shower door, hair on bathroom floor & shower wall. Do not recommend.

Miinukset: Didn’t clean room daily.

Plussat: The location

Miinukset: The hotel staff chatting on her cell phone. It was unprofessional

Plussat: close to the location of my event

Miinukset: room was drab, no pen or paper. Nothing like any Days Inn I have stayed at before. I asked for extra pillows and I was told not expect that.

Plussat: Walking distance to airport, polite attendants

Miinukset: Old elevators beaten up and poorly maintained

Plussat: Good breakfast area with reasonable selection of continental options. Good coffee service in the lobby.

Miinukset: As this is right across from the airport, the hotel also rents parking spaces for air travelers. There were not enough spaces reserved for the hotel guests and parking was a nightmare that caused frustration with guests and staff alike.

Plussat: Its location and the ability to park your car for cheap rate

Miinukset: No

Plussat: It was close to the location I needed to visit as well as family and secured parking outside as well as the IHOP next door to hotel it was wonderful

Plussat: Close to person we were visiting

Miinukset: Amenities listed did not comply. Needs updating.

Plussat: The location was great and the staff was friendly. Liked having the free shuttle to and from the airport and the adjoining IHOP restaurant.

Miinukset: The bed wasn't very comfortable and the TV didn't work. However, I was tired so that inconvenience was ok.

Plussat: Nothing the staff was rude

Miinukset: Yes we was the only ones in the back of the hotel

Plussat: Location.

Miinukset: Curtain was torn.

Plussat: Staff (front desk and shuttle driver) was friendly and I love the location and easiness of getting to the airport.

Miinukset: Room was old dated and had a stale odor. Parking was horrible. Breakfast area was dirty and the hot water container had brown floating pieces in it.

Plussat: The location is right across the street from the airport. Also they have a free airport shuttle.

Miinukset: They charge a $50.00 deposit to your card and state it will be refunded in about 3 days. Anyone who uses a debit card would be out that money until they refund it.

Plussat: Had smoking rooms

Miinukset: Did not have bus to airport

Plussat: The location was great. Close to restaurants and shopping.

Miinukset: First off it was my birthday weekend. The staff was rude. The electricity went out and our room was burning up, and when asked about the staff made it seem like it was no big deal. I paid $204 and couldn't even be in my room because it was so hot. And it smelled funny, like a retirement home.

Plussat: Close to airport

Miinukset: It was disgusting, mold everywhere, previous guests garbage and clothes in my room, no remote, ignored by staff, dirty all over, drugs under bed, tub wouldn't drain. I tried to leave but couldn't get another room elsewhere so I had to stay.

Plussat: Nothing

Miinukset: The quality of the room, the aged furniture, the smell when I walked in, the unattentiveness of the staff at the front desk,

Plussat: Didn't eat there..

Miinukset: Was moved 4 times...1st room was in the corner, 2nd room had mold in the ceiling, 3rd room TV didn't work, 4th room nasty towel left on tub...just terrible

Plussat: I like that the hotel was 15 minutes from the city and in a good neighborhood. The hotel was effective for cost efficiency.

Miinukset: I hate when the electricity went pout the hotel did not have a generator. My friends and I had to take cold showers and couldn't return to our rooms until after 6pm.

Miinukset: The room was nice

Plussat: Near airport and eagle rider

Miinukset: The centre of the hotel with the outside pool was filthy with trash everywhere.

Plussat: Nothing

Miinukset: Need to be remodel

Plussat: Nothing, White stains on the bed skirting, holes in the couch and chair. I checked out within an hour after we took pictures of the room. It smelled of chemicals, Desk clerk told me they all smelled that way and refused to give me a receipt when I left.

Miinukset: I came in as a late arrival we checked in. I walked in to a smell of chemicals. I went to the front desk. I told him the room smelled like chemicals. He stated they just painted. They might have painted the walls but the ceiling had paint peeling. I asked

Plussat: Not sureT

Miinukset: Someone was in the room, put all my stuff all over the and didn't clean the and when asks no one knows about it

Plussat: Nothing.

Miinukset: Extremely rude employees. Mold in the room. Extremely loud location due to planes.