Kenner hotellia

Plussat: The room was awesome. Loved it!!!

Miinukset: There was an issue with the hot water. Got cold a couple of times in the shower. My only complaint.

Plussat: The design of the suite was cool. Enjoyed the outdoor patio and breakfast every morning. Good location and easy access to lots of restaurants

Miinukset: The staff continuously disturbed us. Every morning someone would enter the room while we were sleeping even though we put up the do not disturb tag. Not requested wake up calls would then disturb us again once again waking us when we were trying to rest.

Plussat: The staff were so helpful and friendly. They made our stay exceptional- especially Mya! Great food, as well.

Plussat: Everything my favorite place to stay

Plussat: Staff was very helpful, rooms were big and comfortable

Plussat: Everything! The people was nice, the check In was easy! The environment was peaceful ❤️

Plussat: This location was ideal for our trip as we were visiting New Orleans with our kids. It's close to the New Orleans Attractions. Nice restaurant within the walking distance of hotel. The staff were professional especially the ones in the cafe.

Miinukset: Parking was little difficult

Plussat: Copeland Tower Suites was an absolutely beautiful and well kept hotel. The bedroom & bathroom were extremely large. The mattress was so very comfortable. The city view from our 14 floor bed was absolutely breathtaking.

Miinukset: Nothing............Too bad this hotel wasn't facing Lake Pontchartrain near Causeway bridge.

Plussat: Everything convenient to be able to stay and not have to eat out all the time. Air worked well, bed was very comfortable.

Miinukset: Sofa and chairs were not comfortable at all. The location of this hotel is hard to find, and parking is not good.

Plussat: I was very impressed with this hotel! Will definitely stay again. The breakfast was good, the parking was okay. There was a wedding happening and they didn't seem happy with the lack of parking but as a hotel guest we were happy! The staff was very nice

Plussat: Staff was extremely courteous and especially Sol. I would recommend that place to anyone.

Miinukset: Nothing comes to mind.

Plussat: Location is within 15mins from lots of places in the city

Miinukset: Breakfast should be included

Plussat: Coffee set-up was good and had a good Happy Hour set-up.

Miinukset: The bed was uncomfortable. The staffer put me next to the side entry door (too much noise with incoming and outgoing guests).

Plussat: Everything was Great we will definitely stay again while in New Orleans....

Plussat: Central location, personable staff.

Miinukset: High cost did not meet low comfort level. Mattresses were extremely uncomfortable.

Miinukset: When we arrived, there was no one at the front desk. We waited approximately 10-15 minutes before the manager left a staff meeting being held in the dining room. She apologized profusely that no one was at the desk to greet us and said that there was a staff member who was supposed to be at the desk but must have been detained on a phone call in the back. (The front desk also has a phone available for staff to use.) However, when we returned to the hotel around 9:00pm, again, there was no one at the front desk until a staff member came out from the back. I don't believe I've ever had this situation occur during extensive travel. When we were leaving the hotel the next morning, we stopped at the front desk to let the staff know that our son would be staying that evening and requested that housekeeping make up the sofa bed. The front desk attendant wrote our room number down on a sticky note and indicated she would communicate our request to housekeeping. When we returned to our room Saturday evening, the sofa bed was not made up so I contacted housekeeping. I explained my request, but was asked by the housekeeper to call the front desk because she spoke limited English and did not understand my request. I then contacted the front desk, but was told by the front desk attendant, "I've never heard of housekeeping making up the sofa bed. Guests make up the sofa bed if they want to use it." Again, l've traveled extensively, staying at medium-priced to luxury hotels, but have never had do-it-yourself bedding. And if this is the policy of this hotel, why wasn't I informed of this when I made my initial request to the front desk assistant that morning? It was a strange stay to say the least.

Plussat: The staff was awesome.

Miinukset: The water pressure was a little weak.

Plussat: bice, large, clean suite

Miinukset: Boston

Plussat: The environment, very neat...attendants.. Very professional... Facilities.. Very standard

Miinukset: Labelling of the food items...for Muslims guests not to eat pork unknowingly

Plussat: The hotel was excellent and the location was very convenient for business and pleasure.

Miinukset: I had paperwork missing from my room and apparently it was not turned into the lost and found. I also did not receive a folio at check out nor via email yet!

Plussat: We really enjoy this beautiful hotel and the incredible staff.

Plussat: Clean, great layout of room

Miinukset: You can hear people in another room talking in the bathroom. Also, need a door to vanity area

Plussat: Super clean. The bed was comfy. The bathroom lighting was great for applying makeup. There were dishes already set up in the room which came in handy. The breakfast was really good and the breakfast area was very clean the entire time.

Miinukset: There’s only one elevator.

Plussat: We liked that it Was clean the rooms were nice and spacious it's served a very nice breakfast and a light dinner

Plussat: Location, quiet, clean, and comfortable

Miinukset: No

Plussat: This hotel was clean, roomy, and quiet. Most of the staff was pleasant, and the breakfast was adequate. I also loved the value. For the money we spent, it was a fantastic deal!

Miinukset: This is not a complaint, but more of a heads-up. If you stay here,bring your own hair dryer and iron as my room did not contain either of these items. It wasn't an issue for me, but it could be for others.

Plussat: I am always satisfied when I stay at this hotel. The two bedroom suite was amazing for a family of five.

Plussat: The bed was the softest i have felt yet...

Miinukset: N/A

Plussat: Good breakfast

Miinukset: Poor shower pressure and barely any hot water.

Plussat: Breakfast was good. Room was clean and in an excellent location.

Plussat: The location was convenient and easy to get to. The room was very clean and comfortable.

Miinukset: We had some issues with the key card, but it finally worked and seemed to get better the more we used it.

Plussat: Very clean and comfortable

Miinukset: Great location

Plussat: We left before breakfast as we have family that are gluten free and there was little they could have except eggs yogurt and fruit. we went to a restaurant instead that had gluten free options

Miinukset: Gluten free options should be provided such as bread or English muffins ,

Plussat: Room space and everyday needs

Miinukset: None

Plussat: large comfortable room

Miinukset: For breakfast the eggs were a little cold both days. Everything else was just fine.

Plussat: My room was a suite. The room was very clean. The breakfast was nice even though the dining area was cramped. The breakfast had many selections hot and cold. We came in late from New Orleans and had to park across the street. I felt safe parking there.

Miinukset: No. We enjoyed our stay.

Plussat: The staff was very friendly and accommodating. The breakfast was good and the rooms were clean.

Miinukset: The elevator was very hot.

Plussat: Good breakfast

Miinukset: Room had overpowering odor of urine.

Plussat: Staff was nice and energetic!

Miinukset: Parking not so good and the elevator is slow, but overall I enjoyed my stay

Miinukset: Bed bugs in bed

Miinukset: Something bite me on the neck.

Plussat: Everything

Miinukset: It's was Great Customer service was great my room was very clean!!

Plussat: The staff was knowledgeable

Miinukset: No

Plussat: Clean room and very friendly, professional staff all around

Miinukset: Parking was full at night so I parked on the street or across the street. Wish staff had warned me at check in and told me where I could safely park without worrying about getting ticketed or towed. But it all worked out.

Plussat: Price and proximity to airport

Miinukset: Parking

Plussat: Clean and well maintained, staff was very nice. Free breakfast which was ok, waffles, oatmeal, hard boiled eggs, yogurt, breads, bacon and eggs. Basic but fine. Nothing fancy, just a good, basic hotel.

Miinukset: No problems with our stay.

Plussat: Cleanliness, staff

Miinukset: N/a

Plussat: I liked how close it was to the airport and the king bed was really nice and spacious to sleep in.

Miinukset: The faucet to the tub felt like it was going to fall off. The pool was dirty and murky so we couldn't use it. The pull out bed didnt work like we thought it was going to. The sheets on the bed were all wrinkly.

Plussat: The staff were very friendly and helpful, the beds were comfortable.

Miinukset: Nothing

Miinukset: Its misleading to advertise for hot tub (spa) that is ice cold. And then call it a whirlpool. We chose u for our last day bc we wanted to soak in a hot tub and so we were very disappointed.

Plussat: Firm and soft pillows on the bed, extremely nice front desk staff

Plussat: Location

Miinukset: Breakfast was not the greatest

Plussat: Friendly welcome and staff. Older hotel that is kept clean.

Plussat: Location

Miinukset: Room had unpleasant smell probably due to overindulgence on the part of guest.

Miinukset: Everything

Plussat: Quick shuttle service, pleasant driver, close to airport.

Miinukset: Bathroom very small and kind of beat up, but serviceable for a one night stay.

Plussat: Proximity to airport and I-10 and various restaurants. It was quiet.

Miinukset: The refrigerator made a lot of noise, had three legs and sometimes froze everything in there; Exhaust fan sounded like a plane taking off and it didn't have a separate switch from the light.

Plussat: Just everything about the hotel except for the hot tub is now a world pool that sucks

Plussat: Comfort

Miinukset: That I was ill and had to leave and one night wasn't refunded to me .

Plussat: Housekeeping came daily and did a great job. Requested a new room and got one with no problem

Miinukset: Eggs weren’t that great. There was a party and ALL of the spots were taken under the garage.

Plussat: Room was spacious and quiet and the bed was comfortable.

Miinukset: They don't recycle, which is absurd!

Miinukset: dead roach under the sink

Plussat: Location, cleanliness & the hotel itself...excellent

Miinukset: Hotel sign is not visible from the road went to have breakfast at 8:55 am, everything were taken off even though supposed to be there until 9:00 AM, management should take care of those..,,,

Plussat: A great place to stay

Plussat: Very nice hotel, however, on arrival we were told that our reservation was cancelled. Fortunately, the staff was super accommodating and was able to meet our needs.

Miinukset: Location is very difficult to find. Even with GPS we were driving in circles for a considerable amount of time. Better signage is definitely required.

Plussat: Nice room and lobby

Miinukset: Internet very poor.

Plussat: Location & price

Miinukset: First room, entire shower curtain rod was broken. Second room, the AC unit did not work

Miinukset: Vending machines, if you stayed in the comfort inn you had to go all the way downstairs and cross to Copeland tower and go up to get just a drink. Other than that, it was amazing.

Plussat: Service was excellent

Miinukset: Breakfast

Miinukset: The heater did not work. It was so cold that it was uncomfortable

Plussat: The bar and Café was awesome. Tiffany (Bartender) fixed us the best drinks. The cooks in the kitchen was awesome. Lunch and Dinner Food was great. Check in was a breeze.

Miinukset: The hotel was not clean at all. When we walked in our rooms it had a stench of rotten eggs. Hair was all over the bathroom prior to us arriving. The television did not want to come on, called the Front desk and was told no one would able to come until 9pm. Luckily when the housekeeper came she was able to turn on the Television. The Gym was okay. The breakfast was not the best. Rooms are small, beds are not comfortable. The bathroom is small you have to sit your clean clothes on the dirty toilet or the back of the toilet.

Plussat: The staff was very friendly and warm.

Miinukset: The last night of our stay was horrible. The room was extremely hot and uncomfortable and was unable to get any sleep. The parking gates did not work properly and had to wait 10 minutes or more for someone to let us out of the parking lot.

Plussat: Clean and close to airport

Miinukset: I reserved a room with 2 beds. First room had only 1, back to desk, new room, sign with room numbers did not list the room ( was 466 and numbers went to 464) back down to desk, given info that room did exist around the corner from the elevator. Finally!

Plussat: Lovely king room

Miinukset: Nothing

Plussat: - The airport shuttle is 24/7 and runs on at the :00 and :30 mark from the hotel. - My hotel room had a very comfortable king-size bed. - The room was very clean and spacious - Free WiFi if you're a Hilton HHonors member, and you can upgrade it with a paid service, but that wasn't necessary for me; I have NEVER paid for WiFi at a Hilton. - Comfortable desk chair and a regular chair - Plugs and USB ports everywhere - I found them on each nightstand so you had access no matter which side of the bed you were on; there was another on the desk. Loved the ones by the bed. - The bathroom was clean and had room to move. - The staff at the time I arrived was very polite. - My shuttle driver was quite nice considering I left for the airport at 2:30 AM! - Decent range of TV channels.

Miinukset: - I wanted a salad for dinner as I had been eating pretty good for 11 days (4 days in NOLA and then a 7-day cruise). In the in-room menu, one was priced for $9.99. I called and told them I would walk down in about 5 minutes to pick it up, in order to avoid the room delivery charge, gratuity and whatever else is attached to the room service. I was still charged $15.00 so I guess regardless of how you get it, you get charged the full room service price. Had I not been so hungry I wouldn't have bothered. There IS an area on the first floor which contains snacks, soft drinks, beers, and what appeared to be sandwiches. Maybe I would have done better there. Lesson learned. - I'm not sure if they have this or not as I didn't see it mentioned on the TV programming guide, but I wish Hilton had what I've seen in the Marriott system - being able to watch your own streaming services in addition to the cable/satellite offered. You plug in your info, and on check out the info is deleted. I've used it at both Marriott and Springhill Suites with no issues; I'd love to see Hilton do this as well. (And if they do, it needs to be more widespread).

Plussat: They charge for wifi, which hotel does that anymore? Electricity outage and not a generator for elevators, no coffee...staff could care less. All could have been better with a staff that carried a smile.

Plussat: Miss lala and Tiffany were great at helping us with all our needs . The security guard for morning shift was super supportive and understanding .

Miinukset: When we first got into our room a random stranger tried to unlock our room and get in . He had a blue hoodie on and it freaked me out .

Plussat: Location was great to airport at old one. Especially with a early flight.

Plussat: Location and personnel

Miinukset: Chargeable wifi service

Plussat: Hot water in the bathroom was not hot enough, first a few minutes was fine but gradually getting cold.

Plussat: Cleanliness

Miinukset: Hallways cold. Had to pay for parking.

Miinukset: It is very disappointing when you call ahead, let them know you'll be really late, but they go ahead and audit their overnights so you can't check in for about 30 minutes in the middle of the night anyways--the *very* reason you called in the first place to confirm your stay.

Plussat: proximity to needs

Miinukset: no

Plussat: Cleanliness !

Miinukset: Wish there was Continental breakfast offered.

Plussat: Staff was very friendly. I was able to check in early. We enjoyed our stay and the location was great for the plans we had.

Miinukset: My suggestion is to staff the Bistro better. They were slammed at peak times but were very cordial. Housekeeping as a bit disappointing in that they did not make the beds daily. They did provide fresh towels.

Miinukset: WEAK, HARD TO CONNECT WIFI

Plussat: The balcony

Miinukset: No Coke products

Plussat: the staff

Miinukset: The toilet ran constantly and the shower water barely came out.

Plussat: The room was extremely clean and updated. The lounge food and evening host was first class all the way and made our trip memorable. Thank you we will be back.

Plussat: Location

Miinukset: Not enough towels, no breakfast for 2nd day. I paid for breakfast and hotel for a family wedding and my guest was charged for the stay.

Plussat: Location

Miinukset: House keeping staff on floor were not friendly.

Plussat: I liked the location and room! Staff was really nice

Miinukset: I didn’t like that on our first night after getting married that day we had to switch rooms because there was a huge roach that crawled across the wall (I’m deathly afraid) I’m not sure if it was because off the room having a balcony or what but I didn’t like it! The staff gave us another room right away and the rest of our stay was great!

Plussat: The ambience of the hotel and size and set up of the room.

Miinukset: My bed and pillows weren't comfortable.

Plussat: This hotel was quiet, clean, and new, pretty much the opposite of all the other hotels in New Orleans. I felt comfortable and as though I could relax, I did not feel grossed out because it was dirty or falling apart. Very clean, very important.

Miinukset: Everything was great.

Plussat: Real nice motel !!! Staff was very helpful very clean rooms....loved how big the bathrooms was.

Plussat: Location. Comfortable bed.

Miinukset: Poor room cleaning (four days in a row), sterile room decor and musty smell in all rooms, elevators and public spaces. I would NOT recommend this hotel.

Plussat: Close to shopping and restaurants. Sizable bathroom.

Miinukset: N/A

Plussat: Good location, easy parking and convenient for travel

Miinukset: Lack of facilities--bar etc.

Plussat: Location

Miinukset: Ratty appearance

Plussat: The courtyard looked nice.

Miinukset: They could not keep up with the breakfast crowd. Ran out of everything from utensils and plates to food.

Plussat: The bathroom

Miinukset: Beds were small and the carpet was not clean

Plussat: Friendly staff and very clean

Miinukset: Average breakfast and lack of airport shuttle.

Plussat: Convenient location near a big mall and the highway. French quarters was 15 minutes away with the car.

Miinukset: There is a cockroach in the room! Fortunately they gave us another room.

Miinukset: Breakfast very basic

Plussat: Convenient to locations and is in a good part of town

Miinukset: Staff did not clean room; Wi-fi was horrible & dropped every 2 minutes (even in common areas) - I needed to work in the evenings and this caused alot of pain - the property did not care to fix it since it seems that it was a known ongoing problem

Plussat: The breakfast buffet is amazing

Miinukset: The location is too far fromFrench Quarter. Need a car to get to most places

Plussat: I love the view of the lake.

Miinukset: The parking is not good.

Plussat: I loved the comfy beds and the breakfast selection.

Miinukset: I had to pay for parking on top of my hotel stay cost. I think it should be included in the hotel stay.

Miinukset: I'm still waiting for the invoice!

Plussat: The location and lake views were great

Miinukset: The staff wasn't very accommodating. They also wouldn't assist with my hotel rewards perks.

Plussat: Beautiful hotel and smoke free.

Miinukset: Waited over an hour in the lobby for our rooms.

Plussat: Breakfast was okay, it wasn't too extravagant. I liked the panaromic view from our room.

Miinukset: I did not like that I had to travel to the floor below my room to use vending/ice machine's. The hotel billed me twice and then could not reverse the extra charge immediately, therefore I was unable to fully enjoy my trip due my complete funds not being available to me.

Plussat: The friendliness of the staff.

Plussat: I liked the room the staff was very friendly the facility was beautiful especially with the Christmas decorations. We ate at the restaurant and it was delicious the staff was great there too. I liked everything about the Marriot In Metairie.would definitely visit again. The location was so nice also.

Miinukset: I wish there would have been a safe in the room so I could have put my valuables in. When I checked out I did leave my pouch of credit cards and bills that I was going to pay when I was there. I did call about 2 o clock when I arrived home and noticed I didn’t have it and the pouch was still there and the lady at the front desk was going to Fedex (which I paid for) if I had it in a safe I would have remembered to get it. I am stressed out about getting my property back. Other than that everything was great!!!

Plussat: view from room was beautiful

Miinukset: $24.02 to park is unacceptable i dont pay that much in chicago or new york

Plussat: Location Restaurant

Miinukset: Staff at front desk understaffed and unable to communicate rooms not ready at checkin for 3PM. Waited 3 hours and still no rooms. Left hotel and returned after 10 PM. Room assigned was not clean. Hair on bed and bath floor.

Plussat: Staff in hotel & restaurant are awesome! Valet was friendly & fast. Beautiful lobby & our room (overall) was amazing! One of the best hotel stays I've ever had. Wish I could have stayed longer.

Miinukset: Little things like dirty sink in room, flickering light & toilet seat unhinged on one side. Easy to fix myself but, still maintenance should be on top of things like that. Basic internet easy to use but weak at times.

Plussat: Very easy to get too. Close to shopping and the view of the lake and causeway was beautiful!

Miinukset: The menu for the restaurant is a bit limited but there is dining all around the area that is easily reachable.

Plussat: It was decent enough, but certainly nothing special. It was fair value compared with some other options. Breakfast looked pretty rubbish, but actually, once you get stuck in there are enough palatable options to set you up for the day, but don’t expect any frills.

Miinukset: This is where I am rather disappointed. First and foremost, and airport hotel needs a decent shuttle service. I contact them in advance about details. They said to call the hotel from the airport to request a shuttle, which I did. However, it turns out this does not mean they send a vehicle when you call, oh no! They merely tell you it leaves on the hour, which they could simply put on their website. Even worse for my timing, they meant it leaves the hotel on the hour. So I waited for 55 long minutes, and it was cold. When it came, it was only a car, which they could have sent when I called, if they cared. Meanwhile, other hotels’ vehicles came and went multiple times. So, my advice is, if you want a half decent shuttle service, choose another hotel.

Plussat: Loved the bed

Plussat: Excellent breakfast, staff were very courteous.

Plussat: Room was clean.

Miinukset: Not the price we thought. It was over $200.00 one night and then $150.00 the second night.

Plussat: A lot of floor noise I was on the ground floor

Plussat: The staff were very friendly especially Lake who was extremely helpful and went out of his way to help us when we had a problem. Thank you Lake.

Miinukset: The room looked like it hadn't been cleaned for a good while. Wrote my name in the dust!!

Plussat: Location was very close to rental car facility.

Miinukset: Definitely not 3-Star. Hallways and elevator were hot. Hallways looked like they hadn't been vacuumed in days/weeks. Room had trash in it and clothes in the closet from a previous customer. Orange juice at breakfast tasted like water.Very poor management.

Plussat: It’s location.. I was only there for one night and I needed somewhere closest to the airport.

Miinukset: The breakfast

Plussat: The hotel Location was near the airport. Free breakfast (We never ate it). Free shuttle to airport. Free WIFI. Free Parking. The room was also clean. No pets allowed (great for me).

Miinukset: At 9pm they were banging on our door and Calling saying our music was too loud. It's New Years Eve !!! We couldn't switch from a king size bed to a dbl bed once we arrived.

Plussat: Very clean. Since we left hotel 1/2 hour before breakfast started, it was nice to have water, fruit and snack bars available at the front desk.

Miinukset: Lack of nearby restaurants and somewhat remote location. Not well soundproofed. Next time we would request upper floor.

Plussat: Price/Location

Miinukset: No

Plussat: Best comfort bed and clean room. Breakfast is about prefect many options

Miinukset: None

Plussat: I enjoyed having the complementary breakfast. It was convenient and very well stocked with many breakfast items.

Miinukset: Maybe having a few small water bottles available next to the juice.

Plussat: Nothing

Miinukset: Nothing

Plussat: Friendly and helpful staff.

Plussat: Staff insured we had no problems with the room. Nice beds.

Miinukset: No. Room did show some war but nothing extreme. I would stay there again.

Plussat: The breakfast area was warm like a sauna, however, the selection is superb!

Miinukset: There may have been some spoilage with the waffle batter.

Plussat: Yes yes

Miinukset: Our room connected to another room by only a padlock

Plussat: Staff were helpful

Miinukset: Misunderstanding about the price and the way y’all took more money from my card

Plussat: The customer service was excellent. Our flight came in early and Brit let us check in early. The hotel was very clean and the breakfast was great!!!!

Miinukset: Everything was great

Plussat: Front desk staff was friendly

Miinukset: The room doors slam so it was distruptive night and morning. Also the walls were thin so we could hear the next door neighbor as well as the housekeeping staff's music (very loud). Location was difficult to navigate. Was not informed of a reception mentioned in other reviews.

Plussat: Staff was accommodating Took the time to make sure it was done right if you neede help

Miinukset: No

Plussat: did not eat breakfast..staff was friendly and professional and accommodatinit

Plussat: The staff was extremely nice!

Miinukset: The only issue I could find were that none of the vending machines accepted cash and most didn’t accept cards.

Plussat: Cookies, staff was very pleasant and accommodating.

Miinukset: More comfortable beds...very hard

Plussat: The staff is what I liked best about the hotel. I interfaces with the front desk and maid or cleaning service and the attention on the 8th floor was excellent.

Miinukset: Nothing that can be corrected. Just an older hotel.

Plussat: The staff were very helpful

Miinukset: The room I stayed in the water in the tub was filling as I showered. The wires were hanging over the tub no cap on it.

Plussat: Beds comfy, great shower!

Miinukset: There was a strong smell of marijuana in the 5th floor hallway each evening that was bothersome.

Plussat: Comfortable & quiet!

Miinukset: That I couldn't stay longer.

Plussat: The location was perfect for the type of trip. Staff was friendly and welcoming. Room was clean and so comfortable.

Miinukset: Breakfast wasn't included.

Plussat: Ease of access. Decor very appealing and very friendly.

Plussat: Location

Miinukset: Loud, walls are paper thin. Staff no knowledge

Plussat: The girl who checked us in was very sweet. It was quick and easy, I used booking.com. She offered us a free drink. The rooms were VERY clean the housekeeper who cleaned our room while we were there was great as well. The food at the hotel restaurant is spendy but so worth it! I've rarely had food that tastes so good, I didn't want to stop eating it. I've never been picky about beds, as long as they're clean, I'm good. But I will say, I believe the beds were comfortable and they we're also clean, which was all I was concerned about.

Miinukset: Our second day, I woke up to no power, but that was not the hotel's fault. So no blame there. It happens. Also, we planned on being out and about all day anyway so it really didn't affect our plans. I don't have any complaints about the hotel itself.

Plussat: Everything

Miinukset: Nope! It was perfect

Plussat: Location and shuttle 0

Miinukset: No clock

Plussat: There was air conditioning and a fridge. That’s about it.

Miinukset: Dirty, poor ownership, bad part of town, etc

Plussat: Did not eat breakfast there, early morning flight. Location is close to airport but nothing else. No stores, eating places, nothing within walking distance

Miinukset: would not give us an early check in with out paying a $50 penalty. First time I have ever encountered this penalty in all my years of traveling. the Bistro advertised at the facility was not functioning the entire weekend. could not get a real reason.

Plussat: Accessibility by shuttle to airport. cleanliness.

Plussat: Friendly, professional staff. Family-friendly. Accessible room was perfect for my needs. Wonderful mattress on bed.

Miinukset: Need heavier blankets.

Plussat: This hotel was clean with friendly staff. The on-site restaurant was closed for the day. The staff offered courtesy transportation to/from restaurant of my choice to compensate. I would stay here again.

Plussat: Close to the airport.

Miinukset: Extra charges.

Plussat: Good location for airport, free shuttle, clean, comfortable, good fitness centre, helpful staff

Miinukset: For some reason the restaurant was closed the night of my stay, but the shuttle driver kindly dropped me off and picked me up from a good local Mexican restaurant

Plussat: The shuttle bus drivers and bar man were very personable.

Miinukset: I had to wait 50 minutes for breakfast. Terrible service. Plug did not fit hole in bath. Bedrooms need refurbishing. Nothing like the Radisson hotels in Europe

Plussat: The location was convenient and it was clean

Plussat: I was disappointed with my experience - what happen to the Radisson?

Miinukset: My rate included breakfast, they were out of bf coupons so they made a note in the computer. I was charged for bf the next morning. I was told to have the charge removed when I checked out, the clerk said no one told me that, in effect calling me a liar

Plussat: I like how it was not to close to other hotels and you can view the old airport and you must need a access card to get through the glass door...

Miinukset: The shower can be remodel

Plussat: All was well. Room was perfect size and noise level was great.

Miinukset: All was good

Plussat: Good wifi. Free covered parking

Miinukset: Could have usb charging ports in both nightstands

Plussat: Excellent staff.

Miinukset: The furnishings were quite old (mattress was saggy, lamp was falling apart). Also, the air conditioning worked, but poorly.

Plussat: Bathroom tub fixture was broken but Cleavland repaired it quickly.

Miinukset: $14.00 for breakfast!!!

Plussat: The price was great and free airport shuttle made it a perfect choice for my short stay. Staff and rooms were great.

Miinukset: Biggest issue with this hotel, is that there is nothing in the area to do. However it is fairly close to the airport, which is perfect for someone having a layover

Miinukset: Most of the day on Sunday there was no cable tv nor any wifi access.

Plussat: I didn't eat there. It was too expensive.

Miinukset: It's basically a nice hotel, that seems to be neglected. Front lobby door broken, lots of scuffs on the woodwork and stains on the carpet, broken lamp in my room. I expected Sheraton to do better.

Plussat: Bed was comfy

Miinukset: Dogs barking all night in rooms on 4th floor

Plussat: The staff was great, the room was spacious and clean. Would stay here again anytime.

Plussat: Everything was great quiet, elevator did stall on us but the next morning maintenance was on it. Front desk clerk at check in (11/23/19) (between 430 5am) was awesome she helped over the phone and remembered me upon arrival, I did not get her name.

Miinukset: Security guards was using the restroom in the parking garage (11/23/19) (between 430 5am)as we were unloading our luggage.. Awful and he saw us and still proceeded

Plussat: Good location and ample parking.

Miinukset: Slow drains. Double beds.

Plussat: Price, free parking.

Miinukset: No

Plussat: The front desk staff is AMAZING!!!! I’ve stayed there enough over the past few months that a majority of them know be by name. Great personal service!!!

Miinukset: Nope

Plussat: Location only

Miinukset: Dirty, furniture falling apart. Bathrooms nasty due to college playoff had no choice but stay. Never will I stay at a Ramada in again.

Plussat: I liked how everything was set up it was beautiful on the inside . I liked how comfortable they made me felt & all.

Miinukset: Nothing everything was great.

Plussat: The charm

Miinukset: The continental breakfast was just bread and a drink, and hot tea was not even included.

Plussat: Location

Miinukset: Continental breakfast

Miinukset: No complaints other than the “free breakfast” was a voucher to the attached ihop that allowed you to get some toast and a drink.

Plussat: Staff members were friendly.

Miinukset: It just felt kind of old, and breakfast was disappointing.

Plussat: Location to areas we visit.

Miinukset: Bathroom needs more efficient, hopefully low flow, toilet.

Plussat: Everything was good. Loved that each hotel room had a different theme, loved the balcony, & thay IHOP was connected to hotel. There is a gas station close to walk to if needed.

Plussat: The staff and location.

Miinukset: the free breakfast was a little restricted of what was available for the guest.

Plussat: Big and clean room, large bed, convenient location

Miinukset: continental breakfast in Ihop contains less quantity than expected.

Miinukset: If relying on public transportation, pick a property close to downtown. Uber/Lyft will eat up what you saved booking a suburban hotel.