great staff, great suite...awesome saloon!
Food was good... Never before have I thought, "This salad has too much bacon..." Pool with swim up bar is nice. When we needed towels, roll out bed, etc. service was prompt.
Our room service dishes sat outside our room about 24 hours before they were picked up. Gross! Tub drained slow & bathroom needs updating. No washer/dryer. Room was too warm and a/c wouldn't get cold enough.
# 223 MOLD AND MILDEW OUT OF CONTROL, AIR QUALITY
Location was close to the Texas Lions Camp. We needed a place close to this location to pick up my daughter from camp and to stay before our drive back home in the morning.
The place is TIRED AND OLD. The smell of MOLD AND MILDEW in the room was unacceptable. The room SHOULD NEVER HAVE BEEN RENTED OUT IN THE CONDITION IT WAS IN. Upon checking in (around 5pm Friday night), we noticed a terrible odor in the room. We only dropped our bags off, so we did not realize how bad it was. We returned in the evening, after picking up our daughter, and as we sat in the room the MOLD AND MILDEW ODOR grew stronger. I called the front desk to complain, and the girl sent a guy up to spray down the room. As he walked in he said, "wow the smell in here is terrible!" We had the balcony door open to try and get the odor out. The AC unit ran all night, the air did not cool, and the odors got progressively worse. I complained in the morning at about 6:30 AM and nothing was done to fix the problem. I was beyond furious with the lack of a solution or attempt to rectify this problem. I never slept a wink that night due to the horrible smells. In fact I went out to my car to try and catch a nap before our long drive back home. In the morning, my daughter and I had sever headaches, congestion, and red eyes. AIR QUALITY POPLE NEED TO BE CONTRACTED TO TEST THE AIR QUALITY IN THESE ROOMS, that is how bad the mold smell was. Other problems were present at check in: two front staff members arguing while we stood there waiting.
The room and bath were both very large and I love the Old West charm of the Hotel. Very comfortable!
I was very disappointed to find that the fitness facility was closed and also hard to find.
Fun, interesting, quirky place! We liked that it wasn't a cookie-cutter chain hotel. the staff was friendly and the room was large. Also enjoyed swimming in the large outdoor pool.
Facilities are a little older, so it could use some tlc.
I like the rustic, western theme, how I grew up
Y O Ranch Hotel sijaitsee golfkentän vieressä, ja Kerrville Convention & Visitors Bureau (kokous- ja vierailijakeskus) sijaitsee 3 minuutin kävelymatkan päässä ja Sculpture Prayer Garden (patsaspuutarha) 5 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja ympäri vuorokauden auki oleva vastaanotto. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla pyynnöstä) ilmaiseksi.
Perustuu 297 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.