Hotellit lähellä Kigali Intl

Plussat: It was comfortable

Miinukset: Nothing specific

Plussat: The pool, gym, room and staff. I stayed a long time, much longer than planned, and the facilities and service were first class. WiFi superb.

Miinukset: 1. The security checks. Maybe it’s the law in Rwanda, as airport style security checking seems to be @ every entrance everywhere, but as a paying hotel guest I found the checks annoying and intrusive, especially on days where I entered the hotel several times, as is my prerogative. There were occasions when I was curt with security, but hey, I’ve every right to object to being frisked, emptying my pockets and having every small package containing medicines/snacks/soft drinks inspected and scanned. I’m a hotel guest not a high risk prisoner in the maximum security wing at Belmarsh prison in London. I mention London because living and working there, thus being subject to more far more security risk than in Kigali, security is not as intrusive. Hotel Guests should not be subject to searches. Visitors and meeting delegates ok, but not guests. 2. I understand that premises have to be maintained, but where rooms will be affected by noise from these works, those rooms should be left empty. For the last few days I was in a room where it transpired work was in progress below, this work consisting of hammering all day every day from 9 (some days it seemed earlier) until after 5. It shouldn’t be assumed by the hotel rooms will be vacant in the daytime hours; in fact it should be assumed they won’t be. I did complain and looking back maybe I was offered another room, but this wasn’t made clear to me. I’m beginning to wonder if the guy who uninvited turned up to collect my bags, and whom I sent away was in fact there to swap my room! He didn’t communicate that!

Plussat: The omelette was excellent

Miinukset: The bed was perfect for me, to firm for my wife!

Plussat: Good location , walking distance to the city centre .

Miinukset: Everything is what I expected from a Serena hotel

Plussat: Very spacious and clean room specially if you take pool side. Spa is nice experience. Room service very rapid. Staff friendly and courteous.

Miinukset: I had serious problème in the first two nights with the air condition and there were mosquitoes. They changed and upgraded the room for me. The second one was ok.

Plussat: Very clean hotel , the location is at the city center very lovely

Miinukset: nothing

Plussat: We got a good deal on an upgraded room and it was a good size and provided a comfortable stay. The breakfast buffet is always great part of the stay.

Miinukset: The Serna is nice but you can tell the hotel is getting a bit dated and the rooms and the overall facilities need to be updated. The shower was not that clean and the water seemed to cycle by itself from hot to cold. The coffee machine in the room was also broken and when we called room service to tell that that and to order coffee they brought coffee right up but then later charged for it.

Plussat: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Miinukset: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Plussat: The hotel is comfortable and in a good location

Miinukset: The cost is high for the value. Some of the staff is better than others in terms of service

Plussat: The breakfast was acceptable and the location is good

Miinukset: Staff were so kind

Plussat: Furniture was new (seemed like it was Ikea furniture) and clean Beds were comfortable Staff was helpful Flatscreen TV Working internet great water pressure and hot shower great breakfast, including a coffee machine that made cappucinos

Miinukset: i wish it had a restaurant to order food for dinner

Plussat: The property is well located. The size of room is enough wide and the staff is good. The breakfast is very good. Depending on the period the price of the rooms are very competitive.

Plussat: Very clean, nice neighborhood, modern furnishings.

Miinukset: Could be easier to find a plug for charging. Had to unplug a lamp behind a table to plug in my phone. But of course certainly manageable.

Plussat: The breakfast is good and cooks are kind. Internet is strong enough and the size of the rooms are correct.

Miinukset: The waitress was not welcoming.

Plussat: Breakfast as all meals were great. Rooms clean and well maintained. Staff very friendly.

Miinukset: My room (11) faced the parking and entrance area which in the evening were very busy and a bit noisy.

Plussat: Assortment of fruits

Miinukset: I always miss brewed tea

Plussat: Very nice and helpful staff.

Plussat: Nicely styled boutique hotel. Great location but a little difficult to find. Rooms are nicely decorated, good bathroom, nice little porch in front of the room with a bench and table. Check in was easy and staff is friendly and helpful

Miinukset: The pool was nit cleaned and therefore not usable. It is also very small, so it’s just for relaxing and not for swimming at all. There is no restaurant at the hotel. They offer a fridge with drinks that you can take from, but I wasn’t told so until I had bought my own drinks in a supermarket.

Plussat: BF

Miinukset: Shower

Plussat: It was quiet and at a good location with comfortable beds and great shower

Miinukset: a bit slow breakfast service

Plussat: It was good and the location was brilliant. Nice and quiet a place to relax. Should’ve had coffee/kettle in the room,

Plussat: I loved the decoration and the style of this hotel. Staff was great, breakfast was yummy, pool was clean and relaxing, shower was warm and enjoyable, bed was comfy. Great place to stay

Miinukset: Everything good.

Plussat: Attentive staff, great views of Kigali, attractive African textiles, complementary breakfast cereals- yogurt-choice of juices-fruit-coffee, hotel manager arranged a good driver to pick me up at the airport ($20), delightful pool, laundry services, wonderfully authentic African experience, safe walking around Kigali even late at night alone as a single woman, and I felt very safe at the hotel.

Miinukset: When I was walking I got lost a couple of times coming back to the hotel, until my driver showed me how the hotel is just around the corner from the Gorrilla Hotel, and ndeed, as he explained, "*Everyone* knows where the gorilla hotel is. People in Kigali don't know this hotel. Maybe it's too new. It's a quiet hotel with an unassuming entrance.

Plussat: Excellent service and friendly staff. Good breakfast with options. Comfortable rooms.

Plussat: the breakfast was rich with lot of choice and made in Rwanda good. Excellent quality and service from the staff. Moreover the restaurant is fabulous with a nice view

Miinukset: The room was slightly small but well decorated and very clean!!

Plussat: Location was good

Miinukset: At breakfast there were no cups, no plates and no forks. We asked for coffee or water and it never arrived. There are waitress in the room but they don't do much, except for talking in the corners. Our experience was very poor, also the facilities are very distant from each other, to go to the pool you have to walk five minutes from the hotel. The location is good, but there are many other hotels in the area so will not come back here

Plussat: What a terrible over priced place...definitely should NOT be called heaven! We had a very awkward check-in experience followed by being led to a room that is best described as a dorm feeling. The room was small and had no place to sit other than the bed. Further more the walls where paper thin and it was loud! Breakfast was a whole different experience. Just really poor. They never had the items stock on the buffet when you were looking for them. It became a game of eating a little and waiting and watching before you had to jump out of you seat to run to get what you wanted before everyone else took it. Way overpriced for the experience! They also seemed to be pushing their $750 a night Retreat property as well. I would never stay here again and very recommend it to anyone!

Miinukset: We had a nice dinner which was pretty tasty but with a bottle of wine ended up being quite expense compared to other experiences around town. The bathroom was clean and the shower had nice warm water and pressure, just don't make too much noise while you are in the bathroom b/c everyone in the hallway can hear you if you know what I mean!

Plussat: Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!

Plussat: Rooms was so big and tastefully furnished and clean☺. Breakfast was every good and staff were so friendly and nice

Plussat: I would like to say a special thank you to Mr Allen who I dealt with in Reservations but most especially to Mrs Leoncie Usanase who went out of her way to assist us from the free airport transfer to the early check in and breakfast after flying overnight into Kigali, she even assisted us in finding a transport operator whilst we were in Kigali.

Miinukset: No complaints whatsoever. Everything was to our liking, great value for money for the price it exceeded our expectations. Maybe keep breakfast open a little later to serve tired guests who oversleep ;-)

Plussat: The room was spacious and the bed was comfy. There was also a PC in the room for you to use.

Miinukset: -

Plussat: Great location for the airport (shuttle included). Large, clean room. Large comfortable bed. Decent breakfast options.

Miinukset: They couldn't find my booking on their system for a while when checking in (despite booking on booking.com).

Plussat: Near the airport. Very good service. Clean facilities

Miinukset: Nothing

Plussat: The location and size of rooms

Plussat: The staff

Miinukset: The salad

Miinukset: I really enjoyed my stay... I did feel welcome

Plussat: Hotel staff is outstanding - bending over backwards for us. No request seemed to trivial, to big, or to complex. Service overall was excellent. Room had A/C and was spacious. I was here a week and did not feel cramped. Hotel was very clean. The bed was king size with high quality linens and a very comfortable mattress. My room was quiet at night and I was sleeping like a baby.

Miinukset: The room was a little dated and could use an update. The carpet in the room was stained and should be replaced. Bathroom small but adequate. Some mold around the bathtub. Towels very thin and worn.

Plussat: Spacious rooms, helpful staff and location

Miinukset: Breakfast is limited in food varieties

Plussat: breakfast was geared towards a local Palate

Miinukset: breakfast

Plussat: Location, staff at reception and elsewhere all helpful and very pleasant!

Miinukset: The band at the pool in the evening playing non stop from 7pm to 10pm. Nice music but too loud we could not speak to each other all through dinner! Breakfast not great!

Plussat: Not much

Miinukset: Order food at least an hour before you start to feel hungry

Plussat: The breakfast could use more international food choices. The location is okay but a bit confusing

Miinukset: It could be better. There is more lunch type of heavy food for my taste. However the fruit selection was great

Plussat: Hospitality was okay plus free airport transfer

Miinukset: The room was poorly lit...

Plussat: Food and hospitality

Miinukset: Nothing to say

Plussat: Excellent location, friendly staff

Miinukset: Bed was Very clean

Plussat: We appreciated that someone from the hotel met us at the airport and took us to the hotel, all at no cost. We also appreciated that they took us back to the airport the next day (again at no cost) to pick up our luggage, when our luggage did not arrive on the previous day's flight. Our room had a view of the city along with a balcony. The staff provided lots of helpful information about things to see and do. The hotel was within walking distance of one of the main markets. The buffet breakfast, which was included in our rate, had lots of variety and was very tasty. We appreciated having an onsite restaurant for dinner and loved sitting in the open air while we enjoyed dinner as well as breakfast. We were very pleased with our stay and especially appreciated the warm, friendly, and helpful staff.

Plussat: Breakfast was average and a bit slow - but I am a very fussy eater. The hotel was very helpful in accommodating us as the flight was 7pm and check-out is usually at 12pm sharp.

Plussat: Very Comfortable, Clean and very friendly and Caring Staff. Excellent.

Miinukset: Suggest to add more TV Channels to have more variety and wider selection.

Plussat: Breakfast was plentiful and tasty with many options on offer as was the evening meal we ordered. A nice indoor and outdoor dining area with views over the city. Perfectly situated for airport and they do free transfers. We used this hotel the night we arrived in Rwanda and the night before we left the country, it was ideal. Large comfortable beds, good air conditioning and very clean.

Plussat: I have been travelling to Rwanda for many years and came across this hotel by accident during my trip to Kigali in December as all the other hotels I normally stay in was full! I have since been there 3 times and will continue to do so! The staff: It is definitely the most friendly and caring staff! When I visited them the second time - they still remember me! Rebecca the breakfast lady still remember my breakfast order from the first visit! The room: The hotel is still new (I think it was build around 2014) - the rooms are very nice and comfortable and CLEAN!!! I do not know how they get the bed to be so crisp en fresh every day! Other: During my last trip I wanted to attend a gym - the hotel doesn't offer a gym BUT: when I inquired they said: no worries we will take you to a gym and pay for you!! Unfortunately there was a problem at the gym - no problem! The staff went out of their way - found another gym, took me there and again paid! If you go to Rwanda and do not book a stay at this hotel... you will be missing a special piece of Kigali!

Miinukset: The street in front of the hotel - especially when it rains...

Plussat: The hotel is very OK..staffs and facilities good. Its only our Nigerian channel they were not able to give us... But we really enjoyed our stayed

Miinukset: We couldn't get Nigerian movie channel and cartoon network for my daughter

Plussat: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Plussat: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Plussat: Free airport pickup and drop off. Friendly staff.

Miinukset: The mattress was a little too soft. But the hospitality makes up for it.

Plussat: Good buffet. Excellent and courteous staff.

Plussat: We loved our stay at Urban by CityBlue. The hotel section is much better than the garden rooms - I wouldn't recommend the garden rooms as they are on the older side and not very modern. However they are clean. We were originally booked into the garden rooms. Slept there first night but struggled to sleep due to some very loud alarm that seemed like a fire alarm. I raised this the next day and they moved me to the hotel rooms at no extra cost. The hotel rooms are phenomenal. They also arranged a very good english speaking driver who we ended up using over 2 days. Our general stay in Kigali got better as the days went on because we kept discovering cool things. This hotel also made it extra special for us as my entire family was put up in comfortable rooms. I was very happy, I would recommend this hotel to anyone.

Miinukset: There was a bit of a smell emanating from the bathrooms in my room and my sister's room. My room wasn't so bad so I never complained. But my sisters managed to get a room change after complaining. They attended to the problem immediately.

Plussat: Staff was incredibly nice and helpful, rooms were SUPER comfortable and clean, overall good value for money. Good Breakfast and nice rooftop bar

Miinukset: all was good

Plussat: Good

Miinukset: Perfect

Plussat: The location is good and safe. There is a restaurant. The size of the room is acceptable and the bathroom is large.

Miinukset: The welcoming is poor. The front desk team is not smiling and is not listing to the customers. You will need to carry to luggage by your self. The elevator seems to be for selected guests only.

Plussat: Fantastic view of the city, especially at night! Restaurant's food is scrumptious! Very friendly and helpful staff. Within walking distance from the shops and an ATM; taxis always nearby.

Plussat: Friendly staff and excellent restaurant

Miinukset: They have too much noise due to constructions

Plussat: The staff were really welcoming and professional. Breakfast was also great.

Miinukset: The bathroom could use a little makeover. Probably make it a bit more modern.

Plussat: Nothing

Miinukset: Bedroom flooded overnight. Although they dealt with the problem and gave me another room o don’t think I should have been charged the full rate

Plussat: Facility was reasonable considering the location. However, the two cockroaches were very off putting.

Miinukset: cockroaches - and rip off ride from airport to hotel.

Plussat: The team was friendly and attentive. I found the hotel location rather picturesque.

Miinukset: There should be a water fountain in the gym for users to take on fluids while training.

Plussat: Good breakfasts

Plussat: The rooms are very spacious

Miinukset: Wifi not efficient

Plussat: room is clean

Miinukset: Any visitors are not allowed,and they call it "prostitution".I was kindly asking front desk staff Albert to allow to my business partner to enter to my room for 10 minutes only, so that i could to handover some confidential business documents to my business partner, and he refused and mention it as "prostitution"!!! And I couldn't discuss business at the restaurant because it was dark and noisy at that moment. I m really offended.And the room booked was double delux room. In the BOOKING.COM this policy of any visitors prohibited of hotel WAS NOT mentioned.It is real obuse of customer's rights. Never ever this hotel i advice to anyone!!!!! Air conditioner was not working in the room, breakfast was not tasty. For lunch I ordered tilapia fillet, after 2 hours I was felt sick because of food was not fresh. Front desk never respond on station phone, if you call from your room.

Plussat: Large bed room and bed, takes a short time for hot water to start flowing, rooms served with 2 bottles of drinking water

Miinukset: very poor internet connectivity, the hot water kettle in room does not work

Plussat: Very bad location. Old rooms, bad beds. No heating in rooms. Poor TV connection. No shuttle for Airport. Waste of money

Miinukset: Nothing was to be liked

Miinukset: The carpet required changing

Plussat: Great Staff, lovely breakfast and Spacious rooms.

Plussat: BREAKFAST WAS GOOD.

Miinukset: THERE WAS NO FOOD TO EAT BY THE TIME WE CHECKED IN AT ABOUT 10 PM I AM NOT FROM UNITED KINGDOM. IM FROM NIGERIA.

Plussat: Staff human relations

Miinukset: Location

Plussat: I liked the clean rooms hot shower and the meals ...hospitable host

Miinukset: I loved everything about the place, quiet nice place with a good morning view and great food

Plussat: The 6 bed room dormitory was comfortable. There was a mosquito net and the breakfast was okay. The pick up and drop off service was also good and safe. Chips were good and they gave me bonus salad.

Miinukset: Nothing really. I was satisfied.

Plussat: The beds in the dorm were comfortable enough and they had hot showers which was great. The location is easy enough to get into town and there is an amazing restaurant Soy just 2 minutes walk away. They organised a day tour to Akagera national park for me which was reasonably priced.

Miinukset: The hostel was pretty deserted when I was there and they weren't serving any food apart from a limited breakfast. The place seems a little run down and not much atmosphere.

Plussat: The service, staff & atmosphere

Miinukset: A little bit noisy sometimes

Plussat: The rooms near the swimming pool are very quiet and peaceful

Miinukset: The rooms near the road can be quite noisy

Plussat: The bed was comfy, the rooms are big and the staff will go out of their way to solve your problems (you just need to be patient).

Miinukset: Breakfast could be better!

Plussat: Nothing

Miinukset: Dark gloomy bathroom no toilet paper sill staff at reception

Plussat: Location is very convenient

Miinukset: Worn out linen and cleanliness should be improved

Plussat: All awesome

Miinukset: NA

Plussat: The staff is very friendly and attentive

Miinukset: The whole set-up is a bit tired and needs some serious refurbishment. The Gym is a desaster!