Lotus Paradise Resort

Location was good

worst experience I have ever had with a hotel and I travel a lot, this was terrible. We requested a room with a double bed but upon arrival we were told they only had two single beds so we said fine and pushed them together. We got to the room and it was late, all we wanted to do was shower and sleep. We showered ( 10 seconds each because there was unbearable smell in the bathroom), got into bed feeling “clean” and once we picked up the “clean” covers we discovered a bunch of sand,hairs and dirt in our bed, it was the most disgusting thing . We went to complain and they said they can move us to a room which they don’t usually put people in because they paint outside and there is smell, so we got to the room( not nice knowing you are being put in a room where no one has been because it isn’t suitable for human to sleep in), there was TERRIBLE smell of mold,and mold all over the walls. This was 10 Pm and the reception was closed so we had no choice but to sleep there, with the window open (we got eaten by musqitos). We felt sick in the morning and we had to wake up early for diving,and it ruined the experience , we kept waking up at night. The next morning we went to the front desk,complained about the new room they gave us to sleep in, and we took them to the room to show them the mold, they said “oh no It’s no big deal it’s a problem with the paint , you can go to your new room cause we cleaned it this morning” I explained to her I don’t care the room is clean I still deserve a compensation for what I went through, she wasn’t helpful so I asked to speak to the manager, she winked at her co worker pretending he was the manager, when I saw him sitting at the tour desk so he obviously wasn’t. We came back later and I said I want the manager and she said manager is in Indonesia so cannot talk to you,and she was SO rude. For no joke thirty minutes I was at the front desk begging to speak to the manager. Compensation was 200 baht to their disgusting restraunt.