CityClass Hotel Residence am Dom

The room was a good size, comfortable bed and great location. It was just right. The breakfast was delightful.

The staff. The front desk staff, especially the girl this morning were less than helpful and not very friendly. I had asked a few questions about the location and sights I should see and I was told to look on the internet as it is a better option . What? LOL. I am currently doing an exploratory of a few different hotels in Cologne because we will be sending 20+ workers from the USA to Cologne for a 2 month project and trying to find a few hotels to host our workers. Needless to say, I don’t think this one will make the cut given the customer service experience. It’s quite a shame, too, because it was on a convenient location to where our offices will be. Lastly, there was no thank you from the hotel Staff for staying. I also got charged for breakfast twice and the girl said I didn’t. Ok, 11€ showed up twice — once on invoice and the separate one I had to pay because she said she couldn’t add it. Whatever.