Novotel Köln City

we were 3 adults sharing a room - but the room only had 2 glasses, 2 mugs, etc. when we requested extra from room service, an extra mug was offered which was promptly removed when housecleaning visited the following day. so we were constantly having to re-request towels/glasses/mugs for the 3 paying guests as only 2 were catered for. secondly, whilst there was a fridge built into the room, it was not turned on - there was just a message we could buy cold items from the reception - which meant we couldnt easily keep fresh milk for our tea, or a diabetic travelling with insulin would have had some difficulty keeping things cold. felt like a cheap shot way of encouraging people to buy stuff from reception, really.

Clean and comfortable rooms, restaurant food very good (a bit pricy), in-house parking very practical

The staff was polite and helpful

The elevator for the parking lot wasn’t working on the day of our departure and we had to carry our luggages on the stairs.

Good location and atmosphere.

Most of staffs there were not really kind. I thought that they sometimes pretended themselves as if they did not understand what I said. I think few's English wasn't proper.